2976 Sup courses delivered Live Online

This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: The broader context of the key areas of health and safety regulation which apply to your organisation Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy What they should do and the procedures to support it Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety How sound health and safety processes can contribute to business performance 1 Understanding the workplace legislation Overview of health and safety and workplace legislation Compliance, the role of the facilities manager, and who is accountable? Breakout session to discuss where we are now and to highlight issues of concern Applying required policies and procedures Developing and implementation/review of the safety policy Communicating with users, clients and contractors Health and safety manual 'Selling' health and safety 2 Key legislation - a practical working guide Asbestos Regulations Construction (Design and Management) Regulations 2007 / 2015 Control of Substances Hazardous to Health (COSHH) Regulations Disability Discrimination Act (DDA) Display Screen Equipment (DSE) Regulations 1992 Electricity at Work Regulations 1989 Fire Precautions (Workplace ) Regulations 2006 Health and Safety (Consultation with Employees) Regulations 1996 Health and Safety (First Aid) Regulations 1981 Health and Safety at Work etc. Act 1974 Management of Health and Safety at Work Regulations 1992 Manual Handling Operations Regulations 1992 Portable Appliance Testing (PAT) Provision and Use of Work Equipment Regulations 1992 REACH - Registration, Evaluation, Authorisation and restriction of Chemicals Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 Work Equipment Regulations 3 Controlling contractors Understanding the Regulations Selecting and assessing contractors Understanding and setting accountability Why a method statement? How to apply a permit to work system Safe systems of work Round-table discussion to bring out issues from participants' own experience 4 Risk assessment Understanding your hazards Identifying specialist areas How to undertake these assessments Implementation of sound systems and processes Syndicate exercise identifying where assessments are needed and carrying out assessments 5 Keeping the work environment safe Sick building syndrome and legionella Asbestos Waste management Pest control Provisions for first aid Accident reporting and investigation At-work driver safety Security 6 Fire safety Understanding the Regulatory Reform Fire Safety Order Fire certificates The fire risk assessment Testing fire-fighting equipment? Emergency procedures Workshop to examine the procedures for dealing with different types of emergencies 7 Ergonomics programme Ergonomics - important or irrelevant? Are you complying with HSE regulations? Furniture and equipment Display screen equipment assessments Homeworking - your concern or not? Syndicate exercise to review what to do when relocating or refurbishing an office 8 Inspecting and auditing Role of Health and Safety Executive Inspectors - 'be prepared' FM role Staff/trade union involvement Independent audits Records and reports Communicating the results 9 Action plan Participants to list actions they need to take after the course

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

One-to-one sessions to help you develop and build confidence in your Expressive Creative Writing practice.

SAP CRM Training Online SAP CRM (Customer Relationship Management) module empowers you to manage all of your customer-related data and contacts. In SAP CRM training course you will learn how to leverage functionality for the full spectrum of CRM processes including sales, service, marketing, and operations. Powered with an understanding and knowledge of the comprehensive functionality in SAP CRM, you can easily manage the entire customer life cycle efficiently and intelligently. SAP CRM is one of the significant part of SAP Business Suite to manage customer relationship. It supports all customer-focused business areas such as marketing, sales and service. A component of SAP CRM, CRM Analytics, enables organizations to gather all relevant information about various key factors such as a customer and analyse the knowledge base to incorporate insights into operational processes and helps in strategic decision-making. SAP CRM Basic Functions and Master Data SAP CRM Sales, Marketing, Services and Middleware SAP CRM WORKSHOP/Project orientation Training

SAP Training London: Overview What is SAP? SAP is one of the largest ERP(Enterprise Resource Planning) software in the world. It provides end to end solution for Financials, Manufacturing, Logistics, Distributions etc. SAP applications, built around their latest R/3 system, provide the capability to manage financial, asset, and cost accounting, production operations and materials, personnel, plants, and archived documents. The R/3 system runs on a number of platforms including Windows and MAC and uses the client/server model. SAP Business Cases/ Live Project Our SAP training courses are designed in a way which gives the students maximum exposure of real-life scenario through no of business cases and guidance on implementation by professional SAP Consultants. Free SAP Access Free SAP Sandbox Access provided for 6 months so that you can practice even after your SAP training course. Certificate of Attendance- You receive a certificate once you finish the course from Osborne Training,  You can also do an external exam to receive certification from SAP (Optional), for details on exam booking you may visit the SAP website. SAP Training Modules Available Financial & Controlling (FICO) High-Performance Analytic Appliance (HANA) Supply Relationship Management (SRM) Customer Relationship Management (CRM)

SAP Courses Overview SAP is one of the largest ERP(Enterprise Resource Planning) software in the world. It provides end to end solution for Financials, Manufacturing, Logistics, Distributions etc. SAP applications, built around their latest R/3 system, provide the capability to manage financial, asset, and cost accounting, production operations and materials, personnel, plants, and archived documents. The R/3 system runs on a number of platforms including Windows and MAC and uses the client/server model. SAP Business Cases/ Live Project Our SAP training courses are designed in a way which gives the students maximum exposure of real-life scenario through no of business cases and guidance on implementation by professional SAP Consultants. Certificate of Attendance- You receive a certificate once you finish the course from Osborne Training,  SAP Certification During the training, you get access to the SAP sandbox which continues even after training finishes until the completion of the Internship. You can also do an external exam to receive certification from SAP (Optional), for details on exam booking you may visit the SAP website. SAP Training Modules Available Financial & Controlling (FICO) High-Performance Analytic Appliance (HANA) Supply Relationship Management (SRM) Customer Relationship Management (CRM) Free SAP Access Free SAP Sandbox Access provided for 6 months so that you can practice even after your SAP training course.

AAT Courses Online Live AAT online courses give you the opportunity to join live online classes. You can interact with your tutor and fellow students and enjoy a shared learning experience. Whilst you are studying, live classes are held regularly to provide you with the support and structure you would get from a traditional classroom environment, wherever you are. The classes are interactive and led by a expert course tutor. Students are able to ask questions in real-time, participate in polls and check their knowledge against their fellow students. You get access to ample study resources online. AAT Level 2 Online Courses When you study aat level 2 online courses, you get coursebooks and workbooks delivered to your home address. You also get access to VLC for additional learning resources such as Practice Assessments, mock tests, crosswords, interactive assessment etc. In addition, you would be given a schedule of live classes. AAT Level 3 Online Courses When you choose to study aat level 3 online courses, you get coursebooks and workbooks delivered to your home address. You also get access to VLC for additional learning resources such as Practice Assessments, mock tests, crosswords, interactive assessment etc. In addition, through your schedule of live classes you can keep yourself up to date with rest of the group. AAT Level 4 Online Courses With aat level 4 online courses, you get coursebooks and workbooks for your chosen subjects delivered to your home address. Through your access to VLC you can join live online classes. In addition, you get ample learning resources such as Practice Assessments, mock tests, crosswords, interactive assessment etc. through your VLC account.

SAP Training: Overview What is SAP? SAP is one of the largest ERP(Enterprise Resource Planning) software in the world. It provides end to end solution for Financials, Manufacturing, Logistics, Distributions etc. SAP applications, built around their latest R/3 system, provide the capability to manage financial, asset, and cost accounting, production operations and materials, personnel, plants, and archived documents. The R/3 system runs on a number of platforms including Windows and MAC and uses the client/server model. SAP Business Cases/ Live Project Our SAP training courses are designed in a way which gives the students maximum exposure of real-life scenario through no of business cases and guidance on implementation by professional SAP Consultants. You receive a certificate once you finish the course from Osborne Training. SAP Certification During the training, you get access to Sap sandbox which continues even after training finishes until the completion of the Internship. You can also do an external exam to receive certification from SAP (Optional), for details on exam booking you may visit the SAP website. SAP Training Modules Available Financial & Controlling (FICO) High-Performance Analytic Appliance (HANA) Supply Relationship Management (SRM) Customer Relationship Management (CRM)

AAT Courses London AAT courses London campus offers Modern IT Lab, flexible timing and expert tutors. At Osborne Training London Canary Wharf campus, we offer various AAT courses to reach your dream career in accounting. AAT Level 2 Courses in London You can join evening, weekend or weekdays time for AAT Level 2 courses in London. We provide all books and study materials to ensure you are ready for aat level 2 exams. AAT Level 3 Courses in London You may join evening, weekend or weekdays training for AAT Level 3 courses in London. We provide all books and study materials for AAT Level 3 to ensure you are ready for aat level 3 exams and pass them first time. AAT Level 4 Courses in London You may join evening and weekend training sessions for AAT Level 4 courses in London. We provide all books and study materials for AAT Level 4 to ensure you are ready for aat level 4 exams and pass them first time. We also offer AAT Level 4 project support for students. AAT Evening Courses in London Our AAT evening courses mainly run between 6 pm to 9 pm. AAT evening courses in London are suitable for people who are working full time or have other commitments during daytime. We offer AAT Level 2, AAT Level 3 and AAT Level 4 courses in the evening. Our Canary Wharf campus is minutes away from the financial hub of London. AAT Weekend Courses in London Our AAT weekend courses mainly run on Saturdays daytime. AAT weekend courses in London are suitable for people who are working full time (Monday to Friday) or have other commitments during weekdays. We offer AAT Level 2, AAT Level 3 and AAT Level 4 courses in the weekend. Day Release AAT Courses London Our AAT day release courses in London mainly run on Wednesdays. AAT day release courses are suitable for people who can commit at least one day during weekdays. We offer AAT Level 2 and AAT Level 3 day release courses.