Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting
Duration 1 Days 6 CPD hours This course is intended for This course is designed for users who wish to analyze Website or mobile application traffic or online advertising campaigns using Google Analytics and Standard Google Analytics reports for a variety of reasons including increasing customer reach, and increasing conversions. Overview Upon successful completion of this course, students will be able to will perform more in-depth analysis of website data by using Google Analytics reports. In this course, you will create a Google Analytics account, create multiple web properties to monitor, and tag website pages with Google Analytics tracking code. You will then create multiple views for collecting and analyzing data, and create filters, goals, and funnels for your views. You will then use Google Analytics real-time reports and dashboards to perform quick analysis of your monitored websites. Implementing Google Analytics Overview of Google Analytics Create a Google Analytics Account Tag Your Pages Configuring Google Analytics Configure Google Analytics Settings Configure Accounts, Properties, and Views Configuring Goals, Funnels, and Filters Configure Goals Configure Funnels Configure Filters Configuring Monitoring and Alerting Monitor Real-Time Reports Manage Dashboards Manage Custom Alerts Analyzing Website Traffic Analyze Web Traffic with Audience Reports Analyze Web Traffic with Acquisition Reports Analyzing Behavior and Conversions Analyze Data with Behavior Reports Analyze Data with Conversion Reports Create Reports with Google Data Studio
Duration 2.5 Days 15 CPD hours This course is intended for This course is intended to help participants learn basic principles and techniques of providing PC, mobile, applications, and network support. Overview Upon successful completion of this course, students will have introductory knowledge of computer systems and mobile devices. In this course, students will identify and set up: computer hardware, software, networks, files, wireless devices and discuss safety. Identifying Computer Hardware Identify Types of Computing Devices Identify Internal Computer Components Common Computer Connector Types Identify Common Peripheral Devices Identifying Computer Software Compare Functions and Features of Common Operating Systems Identify Application Software Setting Up a Basic Workstation Connect Hardware Install and Configure Operating Systems Install and Configure Applications Configure Accessibility Options Configuring Network Access Network Connection Types Install and Configure a SOHO Router Network and Alternative Technologies Sharing and Storage Methods Working with Files, Folders, and Applications Create Files Navigate a File Structure Manage Files and Folders Compress and Extract Files Create Screen Captures Configuring and Using Wireless Devices Configuring Wireless Devices Use Wireless Devices Securing Computing Devices Identify Security Threats Apply Security Best Practices Perform Secure Web Browsing Supporting Computers and Users Environmental and Safety Concepts Back Up and Restore Data Manage Software Implement Basic Support Measures
Duration 2 Days 12 CPD hours This course is intended for This SQL training course is designed for students new to writing SQL queries. Overview Upon successful completion of this course, students will be able to: - Understand how relational databases work - Use SQL to output reports - Write queries to obtain data from multiple tables. Students will learn SQL to build applications or to generate business reports.The SQL learned in the course is applicable to all major databases. Relational Database Basics Brief History of SQL Relational Databases Popular Databases SQL Statements Simple SELECTs Introduction to the Northwind Database Some Basics SELECTing All Columns in All Rows Exploring the Tables SELECTing Specific Columns Sorting Records The WHERE Clause and Operator Symbols Using the WHERE clause to check for equality or inequality Using the WHERE clause to check for greater or less than Checking for NULL Using WHERE and ORDER BY Together The WHERE Clause and Operator Words More SELECTs with WHERE Checking Multiple Conditions Writing SELECTs with Multiple Conditions Advanced SELECTs Calculated Fields Calculating Fields Aggregate Functions and Grouping Working with Aggregate Functions Built-in Data Manipulation Functions Data Manipulation Functions Subqueries, Joins and Unions Subqueries Joins Using Joins Outer Joins Unions Working with Unions If time allows, one or more of the following may be covered: Conditional Processing with CASE INSERT, UPDATE, DELETE Student Challenges - Design your own reports
Duration 1 Days 6 CPD hours This course is intended for This course is intended for anybody interested in learning what is Azure Services, considering a job or career in Azure Services, or considering obtaining a Microsoft certification in Azure Services Overview Upon successful completion of this course, students will be aware of the key topics and concepts taught in the full two-day AZ-900T00 Microsoft Azure Fundamentals Course. This course is a robust introduction to key topics and concepts in the full two-day AZ-900T00: Microsoft Azure Fundamentals course.ÿ The 2-day AZ-900T00 course includes hands-on labs and is the core foundation class that many other Azure courses build off. Core Azure Concepts Introduction to Azure fundamentals Azure fundamental concepts Core Azure architectural components Overview of Core Azure Services Azure database and analytics services Azure compute services Azure Storage services Azure networking services Overview of Core Solutions and Management Tools on Azure Artificial Intelligence Monitoring service for visibility, insight, and outage mitigation Introduction to tools used to manage and configure your Azure environment Azure IoT service for your application Overview of General Security and Network Security Features Protect against security threats on Azure Secure network connectivity on Azure Overview of Identity, Governance, Privacy, and Compliance Features Examine privacy, compliance, and data protection standards on Azure Overview of Azure Cost Management and Service Level Agreements Manage your Azure costs Azure services, SLAs, and service lifecycle
Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.
Duration 2 Days 12 CPD hours This course is intended for This course is intended for System and network engineers, technical architects and technical support personnel Overview Upon successful completion of this course, students will be able to install and operate a Cisco DNA Center (DNAC) This course will cover the basics of installing and operation of the Cisco DNA Center (DNAC). The Cisco DNAC is a stand-alone product that provides a single dashboard for every fundamental management task to simplify running an enterprise network. The DNAC is the management piece of the Software Defined Access (SDA) solution. Intent-based Networking overview DNA Center overview. DNA Center as a Platform. DNA Center Architecture & Design. DNA Center Installation DNA Center/Identity Services Engine (ISE) Integration ISE Integration configuration in DNA Center. DNA - Global - Add servers (e.g. ISE server(s)). DNA Center integration configuration in ISE. Approve pxGrid in ISE.Verify DNA/ISE integration DNA Center - Device Inventory Add networks devices to the DNA Center device inventory. Verify DNA Center Inventory configuration. DNA Center - Design - Network Hierarchy. Verify DNA Center - design configuration DNA Center - Design - Software Image Management (SWIM) Review SWIM image repository listing. Create golden software image & role. Verify golden software image creation DNA Center - Design ? Templates and Policies Templates ? Apache Velocity Engine. Command Runner. Policies: Group-Based, Application,Traffic Copy, IP-Based DNA Center - Provision Configuration Add devices to newly created sites/locations. Plug and Play (PnP). Verify DNA Center - provision configuration. DNA Center - Assurance Collection. DNA Center ? Administration
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, Technology Consultants, and Users. In this course, students will gain SAP Netweaver Business Warehouse knowledge necessary for successful implementation and administration within a heterogeneous SAP NetWeaver BW system landscape. Data Warehousing Describing Data Warehouse Systems Describing Data Warehouse Architecture Using the Data Warehousing Workbench Master Data Modeling in SAP BW Describing InfoObjects Creating Characteristic InfoObjects The Loading of Master Data from SAP Data Sources Describing Data Flow Modeling a Master Data Flow Loading a Master Data Flow Modeling with the Graphical Data Flow Tool Loading of Transaction Data from SAP DataSources Describing the Core InfoProviders Creating a Key Figure InfoObject Creating a DataStore Object (DSO) Loading Transaction Data into a Data Store Object Describing the Extended Star Schema of an InfoCube Creating InfoCubes Loading Transaction Data into an InfoCube Master Data Loading from Flat File Data Sources Loading Data From a Flat File Describing the Data Flow in Detail Describing the Data Loading Process in Detail InfoProviders in SAP BW Explaining the InfoProviders Used in SAP BW ? Introduction Creating MultiProviders Usage of SAP BI Content Using BI Content Query Performance Optimization Optimizing Query Performance Monitoring Performance Creating and Filling Aggregates The SAP BW Administration Describing Administrative Tasks and Tools Administrating the InfoCubes Administrating the DataStore Objects Creating Process Chains
Duration 2 Days 12 CPD hours This course is intended for Networking and security professionals involved in the design, implementation, and administration of a network infrastructure using FortiGate devices should attend this course. This course assumes knowledge of basic FortiGate fundamentals. You should have a thorough understanding of all the topics covered in the FortiGate Security course before attending the FortiGate Infrastructure course. Overview After completing this course, the successful student should be able to: Analyze a FortiGate route table Route packets using policy-based and static routes for multipath and load-balanced deployments Divide FortiGate into two or more virtual devices, each operating as an independent FortiGate, by configuring virtual domains (VDOMs) Understand the fundamentals and benefits of using ZTNA Offer an SSL VPN for secure access to your private network Establish an IPsec VPN tunnel between two FortiGate devices Implement a meshed or partially redundant VPN Diagnose failed IKE exchanges Offer Fortinet Single Sign-On (FSSO) access to network services, integrated with Microsoft Active Directory (AD) Deploy FortiGate devices as an HA cluster for fault tolerance and high performance Diagnose and correct common problems In this two-day course, you will learn how to use the most common FortiGate networking and infrastructure features. Topics include features commonly applied in complex or larger enterprise or MSSP networks, such as advanced routing, redundant infrastructure, virtual domains (VDOMs), zero trust network access (ZTNA), SSL VPN, site-to-site IPsec VPN, single sign-on (SSO), and diagnostics. Course Outline 1. Routing 2. Virtual Domains 3. Fortinet Single Sign-On 4. ZTNA 5. SSL VPN 6. IPsec VPN 7. High Availability 8. Diagnostics
Duration 2 Days 12 CPD hours This course is intended for This course is aimed at anyone currently working with data who is interested in using data visualisation to more effectively communicate their results. Overview At completion, delegates will understand how data visualisations can be best used to communicate actionable insights from data and be competent with the tools required to do it. Visualising data, and analytics results, is one of the most effective ways to achieve this. This course will cover the theory of data visualisation along with practical skills for creating compelling visualisations from data. Course Outline The use of analytics, statistics and data science in business has grown massively in recent years. Harnessing the power of data is opening actionable insights in diverse industries from banking to horse breeding. The companies doing this most successfully understand that using sophisticated analytics approaches to unlock insights from data is only half the job. Communicating these insights to all of the different parts of an organisation is just as important as doing the actual analysis. Visualising data, and analytics results, is one of the most effective ways to achieve this. This course will cover the theory of data visualisation along with practical skills for creating compelling visualisations from data. To attend this course delegates should be competent in the use of data analysis tools such as reporting tools, spreadsheet software or business intelligence tools. The course will explore the following topics through a series of interactive workshop sessions: Fundamentals of data visualisation Data characteristics & dimensions Mapping visual encodings to data dimensions Colour theory Graphical perception & communication Interaction design Visualisation different characteristics of data: trends, comparisons, correlations, maps, networks, hierarchies, text Designing effective dashboards