Learn how to test portable electrical appliances with a qualification in Electrical Equipment Maintenance and Testing. Aimed at practicing electricians this qualification will help and progress individuals within the Electrotechnical industry. This qualification is aimed at those with responsibilities for the maintenance of electrical equipment and for those undertaking practical inspection and testing of electrical equipment. It allows those with the responsibility for the testing and inspection of electrical equipment to gain a qualification suitable to their job role. The qualification allows candidates to learn, develop and practise the skills required to inspect and test items of electrical equipment in line with the latest edition of the Code of Practice for In-Service Inspection and Testing of Electrical Equipment. If you already work as an electrician it will add another string to your bow and can help you move up in the industry. Learners completing the qualification will have the ability to carry out mandatory responsibilities within the workplace depending on their prior electrical knowledge This level will suit you if you are a practising electrician either involved in, or looking to become involved in, the inspection and testing of electrical equipment. To successfully complete the qualification learners will have to sit an Evolve on-line test comprising of a 50 MCQ and a practical assignment. The practical consists of 3 tasks which are: Task 1 is inspect and test Class I equipment, Task 2 is inspect and test Class II equipment (this will be either unearthed metal or without unearthed metal or Class II FE – Learners will not need to do all 3 of these, they only need to do one type), Task 3 is completing the record forms
Travel and Parking arrangements: Paid parking is available (attendees are responsible for paying parking fees) From New St Station, follow signs to Moor St station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaw's passage, which is quite short. We're on the corner at the end of Shaws Passage - walk round the corner onto Allison Street and past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign.
Are you interested in pursuing a career in the Customer Success Manager Advanced Diploma industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on Customer Success Manager Advanced Diploma will assist you in producing the best possible outcome by learning the Customer Success Manager Advanced Diploma skills. The Customer Success Manager Advanced Diploma bundle is for those who want to be successful. In the Customer Success Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Customer Success Manager Advanced Diploma. Why would you choose the Customer Success Manager Advanced Diploma course from Compliance Central: Lifetime access to Customer Success Manager Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the Customer Success Manager Advanced Diploma course Learn Customer Success Manager Advanced Diploma skills at your own pace from the comfort of your home Gain a complete understanding of Customer Success Manager Advanced Diploma course Accessible, informative Customer Success Manager Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Customer Success Manager Advanced Diploma bundle Study Customer Success Manager Advanced Diploma in your own time through your computer, tablet or mobile device Our Customer Success Manager Advanced Diploma bundle starts with the basics of Customer Success Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Success Manager Advanced Diploma is intuitive and easy to understand. Courses in this Customer Success Manager Advanced Diploma Bundle: Course 01: CRM - Customer Relationship Management Course 02: Customer Service Manager Course 03: Customer Service - Representative Course 04: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Call Centre Training Course 07: Cold Call to Boost Sales Course 08: Business English and Communication Course 09: Persuasion in Business Communications Course 10: Know Your Customer (KYC) Course 11: Customer Due Diligence (CDD) Techniques Course 12: CSS - Customer Service and Support CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Success Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Success Manager Advanced Diploma. Requirements To enrol in this Customer Success Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Success Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Success Manager Advanced Diploma. Certificates 12 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each
Description Would You Like More Success In Your Life? Have you ever wished you could have more happiness, have more success, have more influence, and handle your finances? Success is a skill that can be learnt. In this course, I want to show you the rules for success in your personal and professional life. You'll learn how to master your wealth, your finance, your happiness, your influence, your self-mastery and so much more so you can have the success you deserve! This is a course that everyone should enroll in to get a better life! This is what you'll learn in this course: What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success This course is for people who would like to experience more success in their personal and professional life. Go ahead enroll in this course now. There is a 30 day money back guarantee so you can try this course risk-free! What you'll learn What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success Requirements A willingness to apply the world's best success techniques Who is the target audience ? People who would like to take their life to the next level People who would like to have more wealth, have more personal success, a better mindset, be happier, etc People who would like to have success in their personal and professional life People who want to learn the principles of success Success: The 7 Skills To Success, Confidence & Achievement Welcome + What You Will Learn FREE 00:04:00 Discover The Mindset For Success & How You Can Implement It For Your Success 00:28:00 The Secrets To Have More Wealth & Be Financially Free 00:22:00 Discover The Keys To Lasting & Real Happiness 00:14:00 How To Influence Anyone Anywhere: The Most Powerful Influence Model Explained! 00:19:00 Become An Outstanding Leader: Real Leadership Secrets Revealed! 00:17:00 Self-Mastery: Learn How To Master Yourself To Welcome Success To Your Life 00:12:00 Powerful Habits For Success: Leant The Habits That WIll Fast Track Your Success 00:13:00 Branding Yourself: Be & Appear As Your Stronger Self 00:10:00
QA Level 2 Award In Fire Safety (RQF) Face to Face Classroom: Full day course Online / Virtual Classroom: 3 sessions of 2½ hours Suitable for Fire Wardens/Fire Marshals and all other members of staff Provides a foundation of fire safety knowledge on which employers and ‘responsible persons’ can build, keeping the business safe from fire Benefits of this course: How much do you know about keeping yourself and others safe in the workplace? Fire Safety Law breaches can result in unlimited fines and imprisonment More importantly, how would you feel if someone got injured or even killed by a fire you could have prevented? This course is for anyone who has a specific responsibility for fire safety in the workplace, such as designated fire wardens/fire marshals Successful candidates will gain an understanding of fire safety management at work and the specific roles and responsibilities related to fire safety in the workplace. Course Contents: Causes of Fire in the Workplace The Fire Triangle Hazards during and after a Fire Fire and Smoke Spread Identifying and Controlling Fire Hazards Fire Safety Laws Duties and Responsibilities of Employers and Employees Undertaking a Fire Safety Inspection Fire Safety Risk Assessments Contents of a Fire Safety Briefing Roles and Responsibilities of the Nominated Fire Warden Accredited, Ofqual regulated qualification: Our Fire Safety course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.You can rest assured that the training your employees receive is of a high quality and the candidates will get a strong grounding in Fire Safety, helping to keep your staff and your business safe from fire.The Ofqual Register number for this course is 603/2756/X
Embarking on a journey with 'Success- The 7 Skills To Success, Confidence & Achievement' is your golden ticket to transformation. Dive deep into the world of success by understanding the pivotal mindset and secrets that can pave your path to financial freedom. From unveiling the essence of true happiness to mastering self-discipline and leadership, this course is your comprehensive guide to conquering personal and professional arenas. Let's together unlock the habits and branding techniques that will place you leagues ahead, empowering you to shine as your strongest self. Learning Outcomes Understand the fundamental mindset required for genuine success and its practical application. Gain knowledge on achieving financial independence and accumulating wealth. Grasp the essence of authentic happiness and its lasting effects. Comprehend powerful influence strategies for impactful interactions. Develop leadership qualities, in-depth self-mastery techniques, and success-fostering habits. Why buy this Success- The 7 Skills To Success, Confidence & Achievement course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Success- The 7 Skills To Success, Confidence & Achievement there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Success- The 7 Skills To Success, Confidence & Achievement course for? Individuals keen on understanding and achieving true success. Aspiring leaders eager to hone their leadership qualities. Anyone aiming to master self-discipline and personal growth. Those looking to gain financial independence and understand wealth dynamics. Individuals seeking to amplify their personal brand and presence. Prerequisites This Success- The 7 Skills To Success, Confidence & Achievement does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Success- The 7 Skills To Success, Confidence & Achievement was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Success Coach: £40,000-£60,000 Financial Advisor: £30,000-£55,000 Leadership Consultant: £45,000-£70,000 Branding Specialist: £35,000-£58,000 Motivational Speaker: £25,000-£100,000+ Personal Development Trainer: £32,000-£50,000 Course Curriculum Success: The 7 Skills To Success, Confidence & Achievement Welcome + What You Will Learn 00:04:00 Discover The Mindset For Success & How You Can Implement It For Your Success 00:28:00 The Secrets To Have More Wealth & Be Financially Free 00:22:00 Discover The Keys To Lasting & Real Happiness 00:14:00 How To Influence Anyone Anywhere: The Most Powerful Influence Model Explained! 00:19:00 Become An Outstanding Leader: Real Leadership Secrets Revealed! 00:17:00 Self-Mastery: Learn How To Master Yourself To Welcome Success To Your Life 00:12:00 Powerful Habits For Success: Leant The Habits That WIll Fast Track Your Success 00:13:00 Branding Yourself: Be & Appear As Your Stronger Self 00:10:00
Communication is the essence of leadership. This programme is the flagship of our leadership courses, focusing on creating a culture of positive interaction and clear, respectful exchanges whilst maintaining high-performance productivity, ownership, and innovation. Prior to the learning session, delegates complete the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey assessing individual productivity preferences and learning styles. This assessment identifies work and learning preferences across 4 styles and 12 environmental and mindset preferences. These elements significantly influence how individuals achieve and perform in work-based learning environments. They also affect how people concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others. Throughout the course, delegates will learn how to: Utilise the TruTalent™ Learning & Productivity assessment to increase productivity and maximise performance Set meaningful professional goals and celebrate success for incremental progress towards achievement Inspire innovation within teams to increase ownership and accountability Empower employees and increase engagement through effective, positive feedback Focus on positivity, setting an example for others that the organisation embraces a "yes" and solutions-oriented approach Improve spoken and written communications, creating an authoritative image of expertise This Leadership Skills course is a 4-hour interactive virtual class. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office, enabling leaders to enhance their skills and drive organisational success.
Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process