2180 Success courses in Cardiff delivered Live Online

Social Media Marketing Level 5 Course Overview: This Social Media Marketing Level 5 course offers a comprehensive exploration of key digital marketing strategies tailored to social media platforms. It covers essential topics like SEO, content marketing, email marketing, and growth hacking, enabling learners to understand the full spectrum of social media marketing techniques. By completing the course, learners will gain valuable insights into how to build and implement effective strategies across different platforms such as Facebook, Instagram, Twitter, and YouTube. The course prepares learners for practical application in real-world marketing scenarios, giving them the skills needed to increase engagement and drive conversions in the ever-evolving social media landscape. Course Description: The Social Media Marketing Level 5 course dives deep into the various facets of digital marketing, focusing on techniques that have the potential to scale businesses. It explores the fundamentals of digital marketing, growth hacking strategies, and the importance of the customer journey in creating successful campaigns. Key topics include SEO, content marketing, email marketing, and platform-specific marketing strategies such as those for Facebook, Instagram, Twitter, and YouTube. By the end of the course, learners will be proficient in building cohesive marketing strategies that align with business objectives and drive results. The course provides a structured learning experience that integrates theory with applicable skills for future marketing success. Social Media Marketing Level 5 Curriculum: Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing (See full curriculum) Who is this course for? Individuals seeking to develop a solid understanding of social media marketing. Professionals aiming to enhance their digital marketing skills for career progression. Beginners with an interest in pursuing a career in social media marketing. Marketing enthusiasts who want to deepen their knowledge of platform-specific strategies. Career Path: Social Media Manager Digital Marketing Specialist Content Strategist SEO/SEM Expert Social Media Analyst Email Marketing Specialist Brand Manager Marketing Consultant

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Interpreter Diploma Level 3 Course Overview The Interpreter Diploma Level 3 course provides comprehensive training in the essential skills and techniques required for professional interpreters. Covering a wide range of topics, this course focuses on translating various materials, the freelancing aspect of the profession, and the skills needed to succeed in an interpreter career. Learners will gain an understanding of the core principles of translation, the use of CAT tools, professional ethics, and client management. By the end of the course, learners will have the expertise to confidently enter the field of interpretation, whether working independently or in a corporate setting. Course Description This course offers a deep dive into the world of interpretation, beginning with the fundamentals of translation. Learners will explore the critical aspects of freelancing, including client acquisition, project management, and marketing strategies, all while gaining insight into the professional ethics required for success. The course covers the use of CAT tools to improve translation efficiency and ensures learners understand the importance of maintaining quality in every project. Learners will also explore the logistics of running a home office, managing their income, and ensuring they maintain a high standard of work. The course provides a strong foundation for anyone looking to pursue a career in interpretation or translation. Interpreter Diploma Level 3 Curriculum Module 01: An Overview of Translation Module 02: Introduction to Freelancing Module 03: Introduction to Freelance Translator Module 04: Activities Before Getting Started Module 05: Finding Clients Module 06: Managing the Work Module 07: Marketing Module 08: CAT Tools in Translation Module 09: Getting Paid for The Work Module 10: Setting Up Home Office Module 11: Professional Ethics of Freelance Translators Module 12: Ensuring Quality (See full curriculum) Who is this course for? Individuals seeking to become professional interpreters. Professionals aiming to transition into the field of translation. Beginners with an interest in freelance translation. Anyone wishing to work in an international or multilingual setting. Career Path Freelance Translator Interpreter for governmental or private sectors Language Services Provider Translation Project Manager CAT Tools Specialist Language Quality Assurance Specialist

Personal Development Course Course Overview: The Personal Development course is designed to equip learners with the skills and mindset needed to thrive both personally and professionally. Covering a wide range of topics from overcoming self-limiting beliefs to boosting self-esteem and belief in oneself, the course guides learners through essential concepts of personal growth. By the end of the course, learners will have a deeper understanding of their own behaviours and thought patterns, and will be equipped with tools to make lasting, positive changes in their lives. This course empowers learners to take control of their personal development, fostering confidence and resilience for future success. Course Description: This course covers crucial aspects of personal development, including overcoming self-limiting beliefs, improving self-esteem, and enhancing listening skills. Learners will explore the impact of self-image and psychological factors on personal growth, understanding how these elements can shape one’s self-perception and behaviour. With modules focused on building belief in oneself and identifying roadblocks, this course provides practical strategies to tackle negative thought patterns. Through this journey, learners will acquire the skills to navigate personal challenges, develop empowering beliefs, and improve their overall mental well-being. It’s an ideal course for individuals seeking transformation, self-improvement, and increased self-confidence in both personal and professional settings. Personal Development Course Curriculum: Module 01: Introduction Module 02: Personal Development Masterclass: Overcome Self-Limiting Beliefs Module 03: Using Psychology Self-Help to Form Empowering Beliefs Module 04: What Roadblocks Do You Put in Your Way Module 05: What's Your Self-Image and How it Affects Your Self-Esteem Module 06: Belief in Yourself Module 07: Causes for Low Self-Esteem Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to overcome self-limiting beliefs Professionals aiming to boost their self-confidence and leadership skills Beginners with an interest in personal development and self-improvement Those looking to improve their self-esteem and belief in their abilities Career Path: Personal Development Coach Life Coach Mental Health Support Worker HR Professional Leadership and Team Development Specialist

Trying New Things Course Overview This course, "Trying New Things," is designed to encourage learners to step outside their comfort zones and embrace new experiences. It focuses on the value of trying new things and how it contributes to personal growth and professional development. The course will guide you through various strategies to foster an open mindset, improve adaptability, and gain confidence in tackling unfamiliar situations. Upon completion, you will have the skills and motivation to explore new opportunities in both your personal and professional life. This course aims to inspire you to take initiative, embrace change, and build resilience in navigating new challenges. Course Description "Trying New Things" offers learners the opportunity to explore the benefits of expanding their horizons and pushing boundaries. The course delves into techniques for overcoming fear and hesitation when faced with unfamiliar experiences. You will explore methods to develop curiosity, adaptability, and a growth mindset, while learning how to apply these skills in various aspects of life. Key topics include risk-taking, fostering creativity, and setting realistic goals for change. Through engaging learning materials, you will gain confidence in trying new things and be equipped with the mental tools to make sound decisions when faced with novel situations. By the end of the course, learners will have a comprehensive understanding of how embracing change and new challenges can lead to lasting personal and career growth. Trying New Things Curriculum: Module 01: The Power of Trying New Things Module 02: Overcoming Fear and Embracing Change Module 03: Developing a Growth Mindset Module 04: Setting and Achieving Personal Challenges Module 05: Building Confidence in New Experiences Module 06: Leveraging New Experiences for Career Growth Module 07: Reflecting and Adapting for Continued Success (See full curriculum) Who is this course for? Individuals seeking to enhance their personal growth and resilience Professionals aiming to improve their adaptability and innovation in the workplace Beginners with an interest in embracing change and self-improvement Anyone interested in developing new skills and expanding their potential Career Path Personal development coach HR professional Leadership and team development roles Innovation and creativity-focused industries Entrepreneurship and small business management

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Personal and Networking Skills Course Overview This Personal and Networking Skills course is designed to enhance your ability to communicate confidently, build meaningful professional relationships, and expand your network effectively. It covers key areas such as interpersonal communication, networking strategies, and personal branding, equipping learners with the tools to foster connections that support career growth. The course offers valuable insights into effective listening, body language, and confidence-building techniques. By completing this course, learners will develop the essential skills to present themselves professionally, engage with diverse contacts, and create opportunities through purposeful networking. It is ideal for anyone seeking to improve their social skills in professional settings, increase influence, and advance their career prospects through enhanced interpersonal and networking capabilities. Course Description This comprehensive course delves into the fundamental aspects of personal development and professional networking. Learners will explore strategies for effective communication, including verbal and non-verbal techniques, to make positive first impressions and maintain strong connections. The course covers approaches to building and nurturing professional networks, understanding social dynamics, and utilising digital platforms for networking success. In addition, learners will develop personal branding skills that help articulate their unique value in the workplace or industry. Through interactive content, reflective activities, and scenario-based discussions, participants will gain confidence in networking environments and learn how to cultivate mutually beneficial relationships. The course is suitable for individuals at any career stage who wish to improve their interpersonal effectiveness and strategic networking abilities. Personal and Networking Skills Curriculum Module 01: Foundations of Personal Communication Module 02: Understanding Interpersonal Dynamics Module 03: Building Confidence and Effective Listening Module 04: Networking Strategies and Approaches Module 05: Personal Branding and Professional Presence Module 06: Utilising Digital Platforms for Networking Module 07: Maintaining and Growing Your Network (See full curriculum) Who Is This Course For? Individuals seeking to improve communication and relationship-building skills. Professionals aiming to enhance career development through networking. Beginners with an interest in personal growth and professional networking. Anyone wanting to build a confident and influential professional presence. Career Path Business Development Executive Sales and Marketing Professional Human Resources Coordinator Public Relations Officer Client Relationship Manager Entrepreneur or Small Business Owner Event and Networking Coordinator

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Voiceover Artist Training Course Overview: The "Voiceover Artist Training" course is designed to introduce aspiring voiceover professionals to the industry. This comprehensive course covers the essential skills and techniques necessary for success in voice acting, from understanding the basics to building a career. Learners will gain a deep insight into how the voice works, methods to improve vocal performance, and how to create a professional demo. The course provides a structured approach to learning, enabling students to develop the skills required to confidently navigate auditions, recordings, and studio environments. With a strong focus on industry-specific knowledge and personal branding, learners will be well-equipped to start their voiceover careers. Course Description: This course delves into the core elements of voiceover work, including voice technique, vocal exercises, and how to find and refine your unique voice. Learners will explore how to plan and produce a professional voiceover demo, essential audition strategies, and the importance of self-promotion. The course also covers the technical aspects of voiceover, such as recording and studio etiquette, along with insights into the UK voice acting industry. By the end of the course, learners will possess the foundational knowledge to enter the competitive world of voiceover acting, equipped with practical skills that enhance both their performances and career prospects. Voiceover Artist Training Curriculum: Module 01: Introduction to Voiceover Module 02: Voiceover Basics Module 03: Finding Your Voice Module 04: Using Your Instrument Module 05: Exercising Your Voice Module 06: Useful Tips Module 07: Plan Your Demo Module 08: The Audition Module 09: Record Your Voice Module 10: The Studio Module 11: Promoting Your Voice Module 12: UK Voice Acting Industry (See full curriculum) Who is this course for? Individuals seeking to enter the voiceover industry. Professionals aiming to expand their skill set in voice acting. Beginners with an interest in voiceover and acting. Those interested in a career in audio production or media. Career Path: Voiceover Artist Narrator for audiobooks and e-learning Commercial Voiceover Talent Character Voice Actor for animations or video games Radio and TV voice talent Voice Coach or Instructor Audio Producer

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Channel Partner System Engineers System Administrators Architects Security Professionals Overview Upon successful completion of this course, the student will gain the following knowledge:How to describe and position Cisco UmbrellaDiscuss Secure Internet Gateway and Ransomware ProtectionLearn about DNS & IP layer enforcement & Intelligent ProxyDescribe Command and control callback blockingDiscuss Threat IntelligenceCompare Umbrella PackagesUnderstand Roaming SecurityBasic understanding of Cisco Roaming ClientUnderstand how to use Cisco Umbrella Virtual ApplianceExplain the ease of Integrating Cisco Umbrella into Active DirectoryDiscuss Umbrella ReportingUnderstand Utilize Multi-Organization Tools Cisco Umbrella? is a cloud security platform that provides the first line of defense against threats on the Internet. Being able to understand and position how Cisco Umbrella? works and what are the features is the key focus of this 2-day Cisco© online IT class. Students who enter the course with a basic understanding of Cisco© products and IT solutions will be able to describe the Cisco Umbrella?, understand Secure Internet Gateway and Ransomware Protection, discuss Threat Intelligence, use Cisco© Roaming Client. Cisco Umbrella- Security Solution Discuss Security Internet Gateway Explain Ransomware Protection DNS & IP layer enforcement Intelligent Proxy Command & control callback blocking Threat Intelligence Umbrella Packages Implementing Cisco Umbrella Overview of Cisco Umbrella How do you Protect your network Review how to Point your DNS to Cisco Umbrella What are the custom policies? Discuss Intelligent Proxy Umbrella Policy Tester Policy Precedence Roaming Client Introduction to Umbrella Roaming Client Prerequisites Downloading and Installing Adding IP Layer Enforcement Status, States, and Functionality Virtual Appliances Internal Domains Umbrella Roaming Security AnyConnect: Cisco Umbrella Roaming Security Client Administrator Guide Cisco Umbrella Dashboard at a glance Cisco Certificate Import Virtual Appliance Setup Guide Discuss Deployment Guidelines How to Deploy the VAs Review via VMware Review via Hyper-V Understand Your VAs Local DNS Forwarding Overview of DNS Explain Sites and Internal Networks Sizing Active Directory Overview of Active Directory Discuss Up DNS Forwarding with your VAs Active Directory Environment Route DNS Traffic Communication Flow Multiple Active Directory and Umbrella Sites Reporting Overview Reporting Basics Understanding Security Categories Scheduled Reports: Overview Security Overview Report Activity Search Report Security Activity Report Destinations Report Identities Report Cloud Services Report Admin Audit Log Report Umbrella Multi-Org Overview Cisco Umbrella Multi-Org Overview Centralized Settings Centralized Reports: Service Status Centralized Reports: Cloud Services Additional course details: Nexus Humans Cisco Administering and Positioning Cisco Umbrella Operations (ADMUMB) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering and Positioning Cisco Umbrella Operations (ADMUMB) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.