ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.
🌟 Level 3 Supervising First Aid for Mental Health 🌟 Empower your team with the skills to support mental wellbeing in the workplace. This course covers: ✅ Understanding mental health & reducing stigma ✅ Promoting a positive workplace culture ✅ Providing empathetic support & active listening ✅ Signposting to professional help ✅ Managing crises & supporting policies 📍 Delivered by Madeleys First Aid Plus 💬 Build a healthier, more supportive workplace today!
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Conflict Management 1 Day Training in Brighton
Are challenging people getting in the way of your happiness, well-being and success? You may find them at work, in social situations, you may live them or they may be members of your family? Even worse when you see them getting away with things; getting their way even though there is no sense to it; getting advantages over everyone else; and in many cases being rewarded for their abusive behaviour with promotion and other advantages! You probably would never want to behave the way they do. You don’t have it in you or you just couldn’t live with yourself if you behaved like that. Maybe your attempts to confront them have failed and you’ve ended up with egg on your face, with them having more opportunity to have a “dig” at you. As a result, you may have come to the conclusion that it’s the nasty people that get ahead, and someone like you just has to put up with this behaviour from others.
Customer Service Essentials 1 Day Training in Leicester