Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service. Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement. Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe. Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00
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Overview If you are interested in pursuing a career as a primary school teacher or want to enhance your skills in the field of primary education, our Primary Teacher Training course is the perfect choice for you. This comprehensive online course is designed to provide you with a solid foundation in primary education in the UK and equip you with the necessary knowledge and skills to excel in your teaching career. Throughout this course, you will delve into various essential aspects of primary education, including the responsibilities, qualifications, and skills required to become a successful primary school teacher. You will gain a deep understanding of the initial teacher training process and explore the different types of schools in the UK. Recognising the significance of early years in a child's development, this course will equip you with effective teaching techniques and strategies for Early Years Foundation Stage (EYFS) education. You will also explore child development theories and learn how to effectively teach primary English, mathematics, science, design and technology, and other subjects. Understanding the diverse needs of students, the course also covers topics related to children with special educational needs or disabilities. You will explore the EYFS framework in 2021 and develop skills in self-management and stress management to thrive in your teaching profession. By enrolling in our Primary Teacher Training course, you will gain the necessary skills and knowledge to become a proficient primary school teacher. Whether you aspire to teach in a primary school or want to enhance your career opportunities in the field of education, this course is the ideal choice. Why Choose Teachers Training Some of our website features are: Comprehensive and up-to-date curriculum 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Primary Teacher Training Primary Education in the UK 00:17:00 Responsibilities, Qualifications and Skills 00:16:00 Initial Teacher Training 00:23:00 Types of Schools in the UK 00:15:00 Importance of Early Years in Development 00:19:00 EYFS Teaching Techniques 00:14:00 Child Development 00:13:00 Teaching Primary English 00:29:00 Teaching Primary Mathematics 00:37:00 Teaching Primary Science, Design and Technology 00:30:00 Teaching Other Primary Subjects 00:28:00 Children Having Special Education Needs or Disabilities 00:16:00 EYFS Framework in 2021 00:12:00 Self-Management and Dealing with Stress 00:15:00 Assignment Assignment - Primary Teacher Training 00:00:00
24-Hour Flash Sale! Prices Reduced Like Never Before!! Efficient office management plays a crucial role in building a successful organisation. With the UK's business sector continuously expanding with over 6 million private sector businesses, there's a growing demand for skilled professionals capable of steering office operations towards excellence. The "Office Management Bundle" is a comprehensive suite of courses designed to equip aspiring and current office managers with the essential skills required for effective administration, team leadership, and enhanced workplace productivity. Learn office management from foundational administrative duties to advanced team leadership strategies. Participants will have a chance to get into Secretarial Training, mastering the art of Minute-taking and Document Control, ensuring seamless information flow within an organisation. The course also tackles critical areas such as Employment Law, Sexual Harassment training for managers, and proficiency in Microsoft Office, essential for today's digital office environment. Additionally, courses on Workplace Productivity, Business Communication, and Decision-making and Critical Thinking Training are included to round out a manager's skill set. This Office Management Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Office Management Course 02: Secretarial Training Course 03: Team Management Course 04: Minute Taking Course 05: Document Control Course 06: Employment Law Course 07: Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) Course 08: Microsoft Office Course 09: Workplace Productivity Course Course 10: Essentials Communication for Business Course 11: Decision Making and Critical Thinking Training The "Office Management Bundle" offers a golden opportunity for individuals looking to advance their careers in office administration or for those seeking to refine their management skills. By completing this training, you'll be well-prepared to navigate the complexities of office management, contribute to a positive workplace culture, and drive your organisation towards its goals. Enrol now and embrace this chance to become a pivotal part of your company's success story! Learning Outcomes of this Bundle: Master essential office management and secretarial skills. Lead teams effectively and foster a collaborative work environment. Navigate legal frameworks in employment and handle workplace harassment. Utilise Microsoft Office tools to enhance office productivity. Communicate effectively in a business setting. Apply decision-making and critical thinking in managerial roles. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Office Management Module 01: Personal Assistant Module 02: Admin Support Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Management Course 02: Secretarial Training Module 01: Admin Support Module 02: Administrative Management Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Management Module 09: Excel Basics Module 10: PowerPoint Basic Course 03: Team Management Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring office managers Current administrators Team leaders Secretaries HR professionals Supervisors Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager - £25,000 to £35,000 Executive Assistant - £30,000 to £40,000 HR Manager - £35,000 to £50,000 Team Leader - £24,000 to £30,000 Productivity Coach - £30,000 to £45,000 Legal Advisor - £40,000 to £55,000 Certificates CPD Accredited Certificate Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD . CPD Accredited Certificate Hard copy certificate - Included Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Embark on a fascinating journey into the world of psychology and unlock the secrets behind human behaviour, emotions, and cognition. With the "Developmental Psychology: How Children Become Adults" course, you'll gain valuable insights into the ever-evolving field of psychology, exploring various approaches and key concepts that shape our understanding of the human mind. As you dive deeper into developmental psychology, you'll discover the intricacies of child development, transforming your understanding of how children transition into adulthood. This comprehensive course is the perfect stepping stone for those interested in psychology, opening up many opportunities in a thriving industry. With 21 informative modules, you'll be immersed in the captivating world of psychological research, assessment, and ethics. Learning Outcomes: Grasp fundamental concepts in psychology and its different approaches. Understand biological and behavioural perspectives in psychology. Gain insights into child development and the process of becoming adults. Explore social psychology, emotions, and motivation in human behaviour. Delve into learning, thinking, intelligence, and atypical behaviours. Master research methods, assessments, and ethical considerations in psychological practice. Course Curriculum: Module 01: Learn the basics of psychology and its historical development. Module 02: Explore various psychological perspectives and theories. Module 03: Understand the role of biological processes in human behaviour. Module 04: Examine the principles and theories of behavioural psychology. Module 05: Discover the stages and processes of child development. Module 06: Social Psychology - Investigate social influences on human behaviour and cognition. Module 07: Study the psychological aspects of emotions and their impact. Module 08: Analyse the driving forces behind human actions. Module 09: Learn coping strategies and stress management techniques. Module 10: Explore the various components of personality. Module 11: Examine the cognitive processes involved in perception, sensation, and attraction. Module 12: Investigate the principles and theories of learning. Module 13: Delve into the cognitive processes involved in thinking and problem-solving. Module 14: Study the nature and measurement of intelligence. Module 15: Analyse atypical behaviours and their psychological underpinnings. Module 16: Understand the causes, symptoms, and treatment of mood disorders. Module 17: Examine the psychological aspects of eating disorders and their treatment. Module 18: Investigate the characteristics and treatment of various personality disorders. Module 19: Learn the fundamental research methods used in psychology. Module 20: Study the tools and techniques for psychological assessment. Module 21: Explore the ethical considerations in psychological practice. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals passionate about understanding human behaviour and the psychological processes underpinning it. Whether you seek a career in psychology, mental health, or education or have a personal interest in the subject, this comprehensive course offers a solid foundation in developmental psychology and related areas. With its in-depth exploration of various psychological concepts, theories, and research methods, the course caters to beginners and those looking to deepen their existing knowledge. Career path Mental Health Nurse - £24,000/year. Educational Psychologist - £35,000 to £50,000/year. Mental Health Counsellor - £23,000 to £35,000/year. Child and Adolescent Psychotherapist - £30,000 to £45,000/year. Social Worker - £25,000 to £40,000/year.
Admin, secretarial & PA: Admin, secretarial & PA Online Online This Admin, secretarial & PA: Admin, secretarial & PA Onlinecourse could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Our Admin, secretarial & PA: Admin, secretarial & PA Onlinecourse has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Courses are included in this Admin, secretarial & PA: Admin, secretarial & PA Online Bundle Course Course 01: Executive Secretary & PA Training Course 02: Minute Taking Course 03: Networking Skills Training Course 04: Communication Skills Course Course 05: Level 4 Time Management Course Course 06: Workplace Stress Management Other benefits of this Admin, secretarial & PA: Admin, secretarial & PA Online bundle course 6 Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Admin, secretarial & PA: Admin, secretarial & PA Online course] Admin, secretarial & PA: Admin, secretarial & PA Online Course Curriculum of Admin, secretarial & PA Module 01: Personal Assistant Fundamentals Module 02: Business Telephone Approaches Module 03: Information regarding shipping and mail services Module 04: An Overview of Travel Arrangements Module 05: Outline setting up conferences and meetings Module 06: Management of time Module 07: Systems for Record Keeping and Filing Module 08: Business Writing Techniques Module 09: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills Assessment Method of Admin, secretarial & PA After completing each module of the Admin, secretarial & PA: Admin, secretarial & PACourse, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Admin, secretarial & PA After completing the MCQ/Assignment assessment for this Admin, secretarial & PA: Admin, secretarial & PA course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Admin, secretarial & PA: Admin, secretarial & PA Online This Admin, secretarial & PA: Admin, secretarial & PA course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Admin, secretarial & PA: Admin, secretarial & PA Online There are no specific requirements for this Admin, secretarial & PA: Admin, secretarial & PA course because it does not require any advanced knowledge or skills. Career path Admin, secretarial & PA: Admin, secretarial & PA Online After completing this Admin, secretarial & PA: Admin, secretarial & PA course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant
Course Overview The comprehensive Relieve Your Stress Level 2 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Relieve Your Stress Level 2 today, and learn from the very best the industry has to offer! This best selling Relieve Your Stress Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Relieve Your Stress Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Relieve Your Stress Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Relieve Your Stress Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Relieve Your Stress Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Relieve Your Stress Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Relieve Your Stress Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Register on the Global Project Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Global Project Management course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get Out Of Studying Global Project Management With Janets Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To successfully complete the Global Project Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Global Project Management course. After successfully passing the Global Project Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Global Project Management qualification. Certification All students who successfully complete the Global Project Management course can instantly download their digital certificate. You can also purchase a hard copy of the Global Project Management course certificate, which will be delivered by post for £9.99. Who Is This Course For The Global Project Management is ideal for those who already work in this sector or are an aspiring professional. This Global Project Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The Global Project Management is open to all students and has no formal entry requirements. To study the Global Project Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path The Global Project Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Global Project Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Module 01: Introduction to Project Management Introduction to Project Management 00:24:00 Module 02: PMBOK and PMI PMBOK and PMI 00:16:00 Module 03: Global Project Management Global Project Management 00:41:00 Module 04: Project Life Cycle Project Life Cycle 00:31:00 Module 05: Time Management Time Management 00:42:00 Module 06: Quality Management Quality Management 00:23:00 Module 07: Effective Planning & Scheduling Effective Planning and Scheduling 00:48:00 Module 08: Human Resource Management Introduction to Human Resources 00:19:00 Module 09: Performance Management Performance Management 00:20:00 Module 10: Talent Management Talent Management 00:20:00 Module 11: Organising Meeting and Conferences Organising Meeting and Conferences 00:30:00 Module 12: Managing Resources Managing Resources 00:20:00 Module 13: Change Management Change Management 00:25:00 Module 14: Business Resilience and Crisis Management Business Resilience and Crisis Management 00:19:00 Module 15: Conflict Management Conflict Management 00:16:00 Module 16: Stress Management Stress Management 00:18:00 Module 17: Communication Skills Communication Skills 00:27:00 Module 18: Procurement & Purchasing Management Procurement _ Purchasing Management 00:23:00 Module 19: Risk Management Risk Management 00:26:00 Mock Exam Mock Exam- Global Project Management 00:20:00 Final Exam Final Exam- Global Project Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
The innovative Emotional Intelligence has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular Emotional Intelligence has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Emotional Intelligence course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The Emotional Intelligence is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Emotional Intelligence consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Emotional Intelligence has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Emotional Intelligence course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Emotional Intelligence has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.