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Duration 4 Days 24 CPD hours This course is intended for This course is ideal for email digital marketers responsible for managing the email channel for their organization, Salesforce Admins responsible for supporting users when Marketing Cloud Connect is installed, and customers who will be connecting their Salesforce org to Marketing Cloud using Marketing Cloud Connect. Overview When you complete this course, you will be able to: Explain Marketing Cloud Connect. Connect a Marketing Cloud account to a Salesforce org. Create individualized content blocks to leverage Salesforce CRM data using personalization strings and dynamic content. Create an email in Content Builder. Utilize the various sending methods to send to a Lead, Contact, Report, or Campaign in Marketing Cloud and Sales and Service Clouds. Automate sending emails using a Triggered Email, Automation Studio, and Journey Builder. Configure Synchronized CRM Sources to bring CRM data into Marketing Cloud. Segment data using Reports, Filter Activity, and Query Activity. Create journeys using Salesforce Activities in Journey Builder. Review tracking data in Marketing Cloud and Sales and Service Clouds. Create analytics reports in Marketing Cloud. Create and customize Marketing Cloud reports in Sales and Service Clouds. Create a dashboard based on Marketing Cloud reports. Unify and analyze your data in one place with Marketing Cloud Connect. In this 4-day class, you'll learn how to link your Marketing, Sales, and Service Clouds to seamlessly engage with your customers. Discover how to segment Salesforce data to create personalized, targeted emails. Track and report on those emails to see what resonates most with your customers so you can strengthen your relationships with them. Salesforce Marketing Cloud Overview Review the Customer Success Platform Get to Know Marketing Cloud Marketing Cloud Connect Review Marketing Cloud Connect Review the Various Ways to Connect the Clouds Marketing Cloud Connect Configuration Explore How to Connect the Clouds Review the Prerequisites for Marketing Cloud Connect Review Salesforce Terminology Connect a Marketing Cloud Account to a Salesforce Org Review Prework Personalized Digital Marketing Review What Functionality Can Be Accomplished in Each Cloud Create a Personalized Email Leveraging Salesforce CRM Data Using Content Builder Use Testing Tools Send a Marketing Cloud Email Manually to a Lead, Contact, Report, and Campaign Automate the Sending of an Email via a Triggered Email, Automation Studio, and Journey Builder Understand What Happens When an Email Is Sent Understand Subscriber Statuses Synchronized CRM Data Explain How and Why to Bring Salesforce CRM Data into Marketing Cloud Synchronize Data Sources in Contact Builder Create Segments Using Filters and the Query Activity Create a Salesforce Data Extension for Sending Create a Journey Using Synchronized Data Sources Test a Journey Journey Builder Explain Sales and Service Cloud Activities Create a Journey Using Sales and Service Cloud Activities Tracking and Reporting Understand the Tracking Data Available in Marketing Cloud Create and Automate Tracking Reports in Marketing Cloud Understand the Tracking Data Available in Sales and Service Cloud Create and Customize Marketing Cloud Reports in Sales and Service Cloud Create a Dashboard for Marketing Cloud Tracking Reports Additional course details: Nexus Humans Salesforce Link Your Salesforce Data using Marketing Cloud Connect (MCC201) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Link Your Salesforce Data using Marketing Cloud Connect (MCC201) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This is an introductory-level Java programming course, designed for experienced developers who wish to get up and running with Java, or who need to reinforce sound Java coding practices, immediately. Overview Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand not only the fundamentals of the Java language, but also its importance, uses, strengths and weaknesses Understand the basics of the Java language and how it relates to OO programming and the Object Model Learn to use Java exception handling features Work with the Modular system (Project Jigsaw) Understand and use classes, inheritance and polymorphism Understand and use collections, generics, autoboxing, and enumerations Process large amount of data using Lambda expressions and the Stream API Abstract, static and private methods in interfaces Take advantage of the Java tooling that is available with the programming environment being used in the class Specific Java 11 features covered: Using the Local Variable Type in Lambda expressions; Updates made to the String AP Time Permitting: Quick look ahead - Java 12, Java 13, Java 14 and Beyond If you're an experienced OO developer (coming from a C# or C++ background, etc.) who needs to transition to programming in Java, this fast-paced, hands-on course will get you there quickly. Fast Track to Java Programming for OO Experienced Developers is a four-day, lab-intensive class where you'll quickly be immersed in working with the latest Java 11 programming techniques, using best practices for writing solid, robust (and well-written!) modern object-oriented applications. In addition to learning excellent, current coding skills in Java, you'll explore the new improved features for better performance and new capabilities for addressing rapid application development that Java 11 brings to the table. This course includes several key aspects that were introduced in Java 9, Java 10, and Java 11 including the Java Modular System, Local Variable Type Inference, and several API updates. This course also includes a Quick Look at what?s next in Java ? Java 12, Java 13, Java 14 and beyond. The Java Platform Java Platforms Lifecycle of a Java Program Responsibilities of JVM Documentation and Code Reuse Using the JDK Setting Up Environment Locating Class Files Compiling Package Classes Source and Class Files Java Applications The Eclipse Paradigm Workbench and Workspace Views Editors Perspectives Projects Writing a Simple Class Classes in Java Class Modifiers and Types Class Instance Variables Primitives vs. Object References Creating Objects Adding Methods to the Class Passing Parameters into Methods Returning a Value from a Method Overloaded Methods Constructors Optimizing Constructor Usage Language Statements Operators Comparison and Logical Operators Looping Continue and Break Statements The switch Statement The for-each() Loop Using Strings Create an instance of the String class Test if two strings are equal Get the length of a string Parse a string for its token components Perform a case-insensitive equality test Build up a string using StringBuffer Contrast String, StringBuffer, and StringBuilder Specializing in a Subclass Extending a Class Casting The Object Class Default Constructor Implicit Constructor Chaining Fields and Variables Instance vs. Local Variables: Usage Differences Data Types Default Values Block Scoping Rules Final and Static Fields Static Methods Using Arrays Arrays Accessing the Array Multidimensional Arrays Copying Arrays Variable Arguments Local-Variable Type Inference Type inference Infering Types of Local Variables The var Reserved Type name Benefits of Using var Backward Compatibility Java Packages and Visibility Class Location of Packages The Package Keyword Importing Classes Executing Programs Visibility in the Modular System Java Naming Conventions Inheritance and Polymorphism Polymorphism: The Subclasses Upcasting vs. Downcasting Calling Superclass Methods from Subclass The final Keyword Interfaces and Abstract Classes Separating Capability from Implementation Abstract Classes Implementing an Interface Abstract Classes vs. Interfaces Introduction to Exception Handling Exception Architecture Throwing Exceptions Checked vs. Unchecked Exceptions Exceptions Handling Multiple Exceptions Automatic Closure of Resources Creating Your Own Exceptions Utility Classes Wrapper Classes Autoboxing/Unboxing Enumeration Syntax Using Static imports Introduction to Generics Generics and Subtyping Bounded Wildcards Generic Methods Legacy Calls to Generics When Generics Should Be Used Lambda Expressions and Functional Interface Lambda Expression Syntax Functional Interfaces Type Inference in Java 8 Method references Collections Characterizing Collections Collection Interface Hierarchy The Set, List and Queue Interfaces Map Interfaces Using Collections Collection Sorting Comparators Using the Right Collection Lambda expressions in Collections Streams Processing Collections of data The Stream interface Reduction and Parallelism Filtering collection data Sorting Collection data Map collection data Find elements in Stream Numeric Streams Create infinite Streams Sources for using Streams Collectors Creating Collections from a Stream Group elements in the Stream Multi-level grouping of elements Partitioning Streams Introduction to the Module System Introduce Project Jigsaw Classpath and Encapsulation The JDK internal APIs Java 9 Platform modules Defining application modules Define module dependencies Implicit dependencies Implied Readability Exporting packages Java Date/Time The Date and Calendar classes Introduce the new Date/Time API LocalDate, LocalDateTime, etc. Formatting Dates Working with time zones Manipulate date/time values Java 12 and beyond Provide an overview of changes since Java 11 Introduce Preview Features Records (Java 14) Switch Expressions (Java 12, Java 13, Java 14) Text Blocks (Java 13, Java 14) Helpful NullPointerExceptions (Java 14) Pattern Matching for instanceof (Java 14) Additional course details: Nexus Humans Fast Track to Core Java Programming for Object Oriented Developers (TT2104-J11) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Fast Track to Core Java Programming for Object Oriented Developers (TT2104-J11) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for In order to be successful in this course you should have incoming hands-on experience with another programming language. This course is not for non-developers or new developers. Possible roles that may attend this course include: Software Developers: Professionals who have been working with other programming languages and want to expand their skillset by learning Java and its object-oriented features. Web Developers: Those who work on web applications and want to enhance their back-end development capabilities with Java. Mobile App Developers: Developers who wish to enter the world of Android app development, where Java is a widely used language for creating mobile applications. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in core OO coding and Java development skills, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand what OO programming is and what the advantages of OO are in today's world Work with objects, classes, and OO implementations Understand the basic concepts of OO such as encapsulation, inheritance, polymorphism, and abstraction Understand not only the fundamentals of the Java language, but also its importance, uses, strengths and weaknesses Understand the basics of the Java language and how?it relates to OO programming and the Object Model Learn to use Java exception handling Understand and use classes, inheritance and polymorphism Understand and use collections, generics, autoboxing, and enumerations Become familiar with the concept of functional programming using Lambda Expressions Process large amounts of data using the Stream API introduced in Java 8 Discover the new Date/Time API Use the JDBC API for database access Work with annotations Take advantage of the Java tooling that is available with the programming environment being used in the class Java 8 Features: Lambda Expressions, Method and Constructor references, The Streams API, Collectors, The Optional class Geared for experienced developers, Basic Java Programming for Developers New to OO, this hands-on, workshop-style course will provide you with an immersive learning experience that will expand your skillset and open doors to new opportunities within the ever-growing technology landscape. Mastering Java and its powerful capabilities will provide you with the competitive edge you need to stand out in today's fast-paced development world. Working in a hands-on learning environment led by our expert coach, you?ll thoroughly explore the foundations of the Java platform, essential programming concepts, and advanced topics, ensuring you acquire a strong understanding of the language and its ecosystem. The object-oriented programming principles taught in this course promote code reusability and maintainability, enabling you to streamline development processes and reduce long-term costs. As you progress through the course, you will also gain familiarity with using an IDE, enhancing your development workflow and collaboration with other Java developers, enabling you to integrate seamlessly into new projects and teams. You?ll also gain practical experience in applying the concepts and techniques learned, solidifying your newly acquired skills and facilitating their direct application in real-world scenarios. You?ll exit this course empowered to create robust, scalable, and efficient Java-based applications that drive innovation and growth for your organization The Java Platform The Java Platform Lifecycle of a Java Program Responsibilities of JVM Documentation and Code Reuse Using the JDK Explain the JDK?s file structure Use the command line compiler to compile a Java class Use the command line Java interpreter to run a Java application class The IntelliJ Paradigm Introduce the IntelliJ IDE The Basics of the IntelliJ interface IntelliJ Projects and Modules Creating and running Java applications Writing a Simple Class Write a Java class that does not explicitly extend another class Define instance variables for a Java class Create object instances Primitives vs Object References Implement a main method to create an instance of the defined class Adding Methods to the Class Write a class with accessor methods to read and write instance variables Write a constructor to initialize an instance with data Write a constructor that calls other constructors of the class to benefit from code reuse Use the this keyword to distinguish local variables from instance variables Object-Oriented Programming Real-World Objects Classes and Objects Object Behavior Methods and Messages Inheritance, Abstraction, and Polymorphism Encapsulation Inheritance Method Overriding Polymorphism Essential Java Programming Essential Java Programming Language Statements Arithmetic operators Operators to increment and decrement numbers Comparison operators Logical operators Return type of comparison and logical operators Use for loops Switch Expressions Switch Expressions and yield Using Strings and Text Blocks Create an instance of the String class Test if two strings are equal Get the length of a string Parse a string for its token components Perform a case-insensitive equality test Build up a string using StringBuffer Contrast String, StringBuffer,and StringBuilder Compact Strings Text Blocks Specializing in a Subclass Constructing a class that extends another class Implementing equals and toString Writing constructors that pass initialization data to parent constructor Using instanceof to verify type of an object reference Pattern matching for instanceof Overriding subclass methods Safely casting references to a more refined type Fields and Variables Discuss Block Scoping Rules Distinguish between instance variables and method variables within a method Explain the difference between the terms field and variable List the default values for instance variables Final and Static fields and methods Local Variable type inference Using Arrays Declaring an array reference Allocating an array Initializing the entries in an array Writing methods with a variable number of arguments Records Data Objects in Java Introduce records as carrier of immutable data Defining records Java Packages and Visibility Use the package keyword to define a class within a specific package Discuss levels of accessibility/visibility Using the import keyword to declare references to classes in a specific package Using the standard type naming conventions Visibility in the Java Modular System Correctly executing a Java application class The Java modular system Defining Modules Inheritance and Polymorphism Write a subclass with a method that overrides a method in the superclass Group objects by their common supertype Utilize polymorphism Cast a supertype reference to a valid subtype reference Use the final keyword on methods and classes to prevent overriding Interfaces and Abstract Classes Define supertype contracts using abstract classes Implement concrete classes based on abstract classes Define supertype contracts using interfaces Implement concrete classes based on interfaces Explain advantage of interfaces over abstract classes Explain advantage of abstract classes over interfaces Static, default and private methods in interfaces Sealed classes Introduce Sealed classes The sealed and permits modifiers Sealed Interfaces Exception Handling Introduction to Exception Handling Introduce the Exception architecture Defining a try/catch blocks Checked vs Unchecked exceptions Exceptions Defining your own application exceptions Automatic closure of resources Suppressed exceptions Handling multiple exceptions in one catch Helpful Nullpointers Enhanced try-with-resources Java Developer's Toolbox Developing applications Introduce the wrapper classes Explain Autoboxing and Unboxing Converting String representations of primitive numbers into their primitive types Defining Enumerations Using static imports Deprecating methods Advanced Java Programming Introduction to Generics Generics and Subtyping Bounded Wildcards Generic Methods Legacy Calls To Generics When Generics Should Be Used Lambda Expressions and Functional Interface Understanding the concept of functional programming Writing lambda expressions Understanding functional interfaces Collections Provide an overview of the Collection API Review the different collection implementations (Set, List and Queue) Explore how generics are used with collections Examine iterators for working with collections Using Collections Collection Sorting Comparators Using the Right Collection Lambda expressions in Collections Bonus Topics: Time Permitting Streams Understanding the problem with collections in Java Thinking of program solutions in a declarative way Use the Stream API to process collections of data Understand the difference between intermediate and terminal stream operations Filtering elements from a Stream Finding element(s) within a Stream Collecting the elements from a Stream into a List takeWhile and dropWhile intermediate operations Collectors Using different ways to collect the items from a Stream Grouping elements within a stream Gathering statistics about numeric property of elements in a stream

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Unlock the Power of Teams: Elevate your leadership with our Building and Leading Effective Teams course. Learn the art of collaboration, communication, and synergy to create high-performing teams that drive success Course overview Duration: 1 day (6 hours) Everyone works in teams today in one way or another. Whatever we do in the workplace we need to interact with another person or a number of people at various times. It is important that we know how to communicate, how to listen, how to work together and how to overcome conflict when it arises in our workplace. Challenges are often created by a lack of trust, poor conflict handling skills, a lack of shared vision and confusion over roles and responsibilities. This course will help delegates understand how to encourage more productive team working in the workplace. By the end of the course delegates will be able to describe what makes a High Performing Team and realistically assess their current strengths and weaknesses. Delegates will also be able to identify and plan behavioural changes that will improve the team’s performance. The course is experiential based with lots of learning by doing activities, reflecting and discussion. This will allow team members to get to know/improve their knowledge of team colleagues and energise or re-energise teams. Objectives  Know more about their colleagues Be able to describe what makes a high performing team Understand the importance of playing to different strengths and skills Recognise the need for clear and effective communication Content The Importance of Team Work The importance of teamwork The ‘third dimension’ – how working together has the potential to achieve more The dangers of an overly competitive workplace culture Psychological Safety Team Development Models Stages of Team Development Behaviours at each stage Dysfunctional Teams – what does good and bad look like Characteristics of high performing and elite teams Teaming and Leadership Skills Teaming competencies Active Listening Proactive Language Values and Beliefs Building Mental Fitness of Teams Becoming an inspirational leader Establishing a climate of psychological safety Team Challenges The importance of Accountability The Team Charter Smart Teams:Building TrustBuilding CollaborationOvercoming ConflictGaining CommitmentDeveloping Shared Goals The importance of shared goals Effective Team communication

How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: Gain insight into the relationship between work pressure, performance, wellbeing and resilience Explore your natural strengths and how to manage what pushes you into a less resourceful state Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 Can you succeed by yourself? 2 Relationship awareness theory 3 The Strengths Deployment Inventory / Your FACET5 profile 4 Building rapport 5 Influencing power bases 6 Active listening 7 Building your personal internal network 8 Perceptions 9 Your brand DAY TWO 3 Preparing for conflict 2 The negotiation conversation 1 Your stakeholders and what they want from you 4 Influencing others 5 Your communication approaches for success 6 Emotional Intelligence 7 The trust model 8 Knowing your outcomes

This workshop-based bite-size will provide space to explore some practical tools and ideas on how to be more resilient when faced with challenging and tough situations. There is an opportunity to do a self assessment and bring it to the day as a means to identify areas to work on and begin to master skills that will enhance resilient thinking. There will be time to explore what resilience is and understand the range of practical tools and techniques available that can be used beyond the workshop itself. By the end of the workshop participants will be able to: Discuss and evaluate their personal strengths and areas for development in being more resilient at work Understand what resilience involves and how to identify and challenge their own beliefs that undermine resilience Understand the four aspects of resilience - confidence, adaptability, building support and maintaining a clear perspective Understand how to use resiliency tools to help to cope better with the challenge of change Review and evaluate their learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions and objectives Breaking the ice 2 Identifying current challenges in relation to work How we handle these challenges 3 Defining resilience and how and why it helps our personal effectiveness and thinking 4 Resilience skills and how to develop them 5 Learning a resilience tool that promotes new ways of thinking / working 6 Review and evaluation of learning Action planning

In our constantly changing environment, if you always do what you've always done, then you'll always get what you've always got - and that's not enough! Building a strategic marketing plan is a powerful way to take a step back from day-to-day activities, review the opportunities available to your business and your products, and build a roadmap of tactics that will set you apart from the competition. In this workshop, we look at how to build a customer-focused strategic marketing plan to pin-point your milestones to success over a 12-month period. This programme will help participants to: Understand the key questions that a strategic marketing plan should answer Understand the value of customer and competitor insight and how to develop actionable insights to guide your plan Conduct a market analysis and identify the barriers and drivers to success Learn how to build a customer buying journey and how to identify the most valuable customers Develop a customer-focused strategy and customer engagement plans Develop core messages and winning tactics to engage with your key customers Identify the key metrics to review and measure to keep your plans on track 1 Situational analysis Introduction to marketing strategy Market and competitor analysis and insight generation Understanding the customer buying journey How to segment customers to identify your most valuable customer opportunities Identifying the barriers and drivers to your success 2 Strategy Introduction to strategy How to build strategic imperatives and SMART objectives How brand vision and positioning drive customer focus A guide to building key message themes 3 Tactics, messaging and measurement Introduction to building customer-focused tactics How to build a customer-engagement plan How to build key messages and a customer-focused tactical plan A practical guide to developing key metrics to review success and keep your plans on track Actionable outcomes Throughout the programme we will use your own product examples to build your plan, participants will: Learn best practice examples of strategic planning Discover market and customer opportunities to strengthen your competitive edge Create a strategic plan that can be implemented immediately within your business Start planning compelling marketing messages to reach the right customer at the right time Receive immediate feedback on your strategic marketing plan Have the opportunity to share common issues and solutions with colleagues in the group