83 Stereotypes courses delivered Online

Do you want to learn more about the psychology of the elderly? Do you want to learn more about their needs and goals and to understand them better? Is this your first step toward a professional career as a caregiver or a psychologist, or do you want to learn how to care for an elderly relative at home? Then this Care Worker : Adult Support Worker for you to start a career in adult psychotherapy and counselling. To succeed in today's competitive world, you must have a specific set of skills. This comprehensive training course will teach you the most in-demand skills to kickstart your career and increase your current knowledge and skills. Industry experts craft this Course to enable you to learn quickly and efficiently at your own pace and convenience. Learning Outcomes By the end of the Care Worker : Adult Support Worker, learners will be able to: Explain the fundamentals of Adults Support Worker. Demonstrate an in-depth understanding of developmental psychology and its key theories. Understand the ageing process and what we consider as 'old age' in modern times. List the common stereotypes of older people and understand the impact these stereotypes have on older people. Identify the mental & physical health issues that are associated with old age. Show understanding of how the quality of life is impacted with old age. Provide quality care and support to those who are elderly and in poor mental or physical health. Why Choose Adults Support Worker Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Care Worker : Adult Support Worker developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Care Worker : Adult Support Worker. *** Others Benefits of Care Worker : Adult Support Worker *** Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam Fully Online MCQ Exam Expert Tutor Support Instant Certificate [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Care Worker : Adult Support Worker: Module 1: Introduction to Adults Support Worker Adults Support Worker Duties of an Adults Support Worker Skills Needed to be an Adults Support Worker Qualifications Needed to be an Adults Support worker Responsibilities of an Adults Support worker Module 2: Introduction to Psychology of Older Age - Part I Developmental Psychology Explained Define Gerontology Describe Old Age Define Ageing and its Process Module 3: Psychology of Older Age - Part II General Stereotypes of Older People Effect of Stereotyping on Older People Different Life Stages and Relevant Theories Things We Look Forward to in Our Older Age Module 4: Impact of Mental Health in the Old Age Concerns Related to Memory What are the Learning Disabilities? Explain Alzheimer's Disease and Dementia Different Chronic Illness and Disabilities Impact of Substance Abuse (Addictions) Module 5: Dealing with Life Define Quality of Life How to Cope with Grief and Bereavement Explain Mild and Severe Depression Module 6: Enhancing Health And Wellbeing The Impact of Exercising Other Issues That Affect Health and Wellbeing Supporting Older People ------------------------ Assessment Method After completing each module of the Care Worker : Adult Support Worker, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Care Worker : Adult Support Worker, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This comprehensive course is ideal for anyone looking to improve their job prospects or aspiring to advance their career in this field and gain in-depth adult counselling knowledge. Whether you are new to the field or an aspiring professional, the adult support worker course will help you open doors to a wide range of professions within your chosen field, allowing you to stand out to employers with up-to-date skills that can be used to strengthen your CV. Requirements There are no specific requirements for this Adult Support Worker because it does not require any advanced knowledge or skills. Students who intend to enrol in this Care Worker : Adult Support Worker must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Description: Diversity training enable trainers to enhance communications, understanding, and to educate employees and supervisors to support the wealth of talent, ideas, and skills within our workplace, in this Equality and Diversity Training Course trainers can help the various needs, background, and strengths to come together in a respectful way. In this course you will learn what is diversity and its related terms mean, how to develop a management style to encourage diversity. You will be able to identify stereotypes and all the related stuffs you need to know about diversity training. So, why waiting just join us to get some more knowledge. Learning Outcomes: Narrate the issues associated with diversity as well as the terms associated with it Decode the way the changes of the world have influenced you and the outlook you have got Recognise the most recognisable traits of your character Apply the terms that assume politically accurate as well as averting the those that are contradictory Execute the four pillars of diversity Learn how to overcome the difficulties connected with diversity Apply a method to handle unacceptable behaviour Improvise a management feature with a view to inspiring diversity Take steps if you or one of your employees feels discriminated against Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Equality and Diversity Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Equality and Diversity Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 How Does Diversity Affect Me? 00:15:00 Identifying Stereotypes 00:15:00 Wise Words 00:15:00 The Cornerstones of Diversity 00:15:00 How to Discourage Diversity 00:15:00 The STOP Technique 00:15:00 Managing for Diversity 00:15:00 Dealing with Discrimination 00:15:00 Mock Exam Mock Exam- Equality and Diversity Training Course 00:20:00 Final Exam Final Exam- Equality and Diversity Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Adults Support Worker Training Do you want to learn more about the psychology of the elderly? Do you want to learn more about their needs and goals and to understand them better? Is this your first step toward a professional career as a caregiver or a psychologist, or do you want to learn how to care for an elderly relative at home? Then this Adults Support Worker course for you to start a career in adult psychotherapy and counselling. To succeed in today's competitive world, you must have a specific set of skills. This comprehensive Adults Support Worker training course will teach you the most in-demand skills to kickstart your career and increase your current knowledge and skills. Industry experts craft this Adults Support Worker course to enable you to learn quickly and efficiently at your own pace and convenience. Why Choose this Adults Support Worker Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Adults Support Worker Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Adults Support Worker course. Adults Support Worker Training Learning Outcomes By the end of the Adults Support Worker course, learners will be able to: Explain the fundamentals of Adults Support Worker. Demonstrate an in-depth understanding of developmental psychology and its key theories. Understand the ageing process and what we consider as 'old age' in modern times. List the common stereotypes of older people and understand the impact these stereotypes have on older people. Identify the mental & physical health issues that are associated with old age. Show understanding of how the quality of life is impacted with old age. Provide quality care and support to those who are elderly and in poor mental or physical health. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Adults Support Worker course. Module 01: Introduction to Adults Support Worker 17:49 1: Introduction to Adults Support Worker 15:49 2: Quiz : Introduction to Adults Support Worker 02:00 Module 02: Introduction to Psychology of Older Age - Part I 27:38 3: Introduction to Psychology of Older Age - Part I 24:38 4: Quiz : Introduction to Psychology of Older Age - Part I 03:00 Module 03: Psychology of Older Age - Part II 19:23 5: Psychology of Older Age - Part II 16:23 6: Quiz : Psychology of Older Age - Part II 03:00 Module 04: Impact of Mental Health in the Old Age 21:26 7: Impact of Mental Health in the Old Age 19:26 8: Quiz : Impact of Mental Health in the Old Age 02:00 Module 05: Dealing with Life 15:59 9: Dealing with Life 12:59 10: Quiz : Dealing with Life 03:00 Module 06: Enhancing Health And Wellbeing 19:11 11: Enhancing Health And Wellbeing 16:11 12: Quiz : Enhancing Health And Wellbeing 03:00 Who is this course for? Adults Support Worker This comprehensive Adults Support Workercourse is ideal for anyone looking to improve their job prospects or aspiring to advance their career in this field and gain in-depth adult counselling knowledge. Requirements Adults Support Worker There are no specific requirements for this Adults Support Workercourse because it does not require any advanced knowledge or skills. Career path Adults Support Worker Whether you are new to the field or an aspiring professional, the Adults Support Worker course will help you open doors to a wide range of professions within your chosen field, allowing you to stand out to employers with up-to-date skills that can be used to strengthen your CV. Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

Big Agile: It's Not Just For Small Projects Anymore One of the stereotypes of Agile approaches is that they only work for small projects. However, over the last several years, Agile techniques are now being applied to increasingly larger and more complex environments. From the largest telecom in Europe to the largest chip-maker in the world, large organizations are changing the way they do work. But how is this possible? How does self-organization work for a thousand people? How do programs run without plans? How can a massive solution go to market in a matter of weeks? In this illuminating session, we will explore both a common, repeatable approach and case studies from the real world. Come learn both recent trends and actionable tips for growing out of small Agile to big Agile. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This Adults Support Worker Course will guide you towards a fulfilling adult support career, providing you with all essential caregiving skills. You will be empowered to be a pillar of support and care for adults facing difficulties. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Learn what is developmental psychology and gerontology Understand what constitutes old age Learn what is ageing and how it happens Understand common stereotypes of older people and how it affects them Learn life stages and theories and what to look forward to in old age Understand what are mental health issues and learning disabilities in old age Understand what is the quality of life and various scenarios where old-age people need emotional and mental support Learn how to improve the health and well-being of older people Why Adults Support Worker Course right for you? The adult support worker course will give you a basic understanding of methods and techniques used for the well-being of aged people and how to take care of old-aged people's mental health needs. This course will teach you steps to work with adults who are alone or anyone who is coping with grief and loss. You will learn how old-aged people can benefit from eating healthy food and keeping a well-balanced life. By the end of the adult support worker course online, you will have a solid understanding of adult support counselling to deal with adults or old age people if they are facing mental disorders such as depression, death anxiety or learning disabilities. This Adults Support Worker course online is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Adults Support Worker Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Module 01: Introduction to Psychology of Older Age About Your Tutor About Your Course What is 'Developmental Psychology' What is 'Gerontology' What We Consider as 'old Age' What is 'ageing' and How It Happens Module 02: Common Stereotypes of Older People Common Stereotypes of Older People How Stereotyping Affects Older People Life Stages and Theories What Do We Look Forward to in Our Older Age Module 03: What Do We Look Forward to in Our Older Age Memory-related Issues Learning Disabilities Alzheimer's Disease and Dementia Chronic Illness and Disabilities Module 04: The Quality of Life What is 'Quality of Life Loneliness Factors in the Elderly Population Coping With Grief and Bereavement 'Mild' and 'Severe' Depression Fear of Dying ('Death Anxiety') Module 05: Improving Health and Wellbeing The Effects of Exercising Is It Worth Eating 'Healthy' in Older Age What Else Affects 'Health' and 'Wellbeing'? Caring for Older People Thank You & Good Bye! Who should take this course? This comprehensive adult support worker online course is perfect for those who want to pursue their education in the adult support work industry or anyone who works in a non-government organisation and want to learn ways and methods of counselling old age people. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Adults Support Worker course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Check out our Basic Life Support Online Training Course and learn how to provide immediate care to someone experiencing a life-threatening emergency, such as cardiac arrest or choking. Our course is designed to teach you the necessary skills and knowledge to save lives and increase survival rates. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Is the Basic Life Support Course? BLS is a training that teaches people how to respond to emergencies and save lives. It focuses on basic strategies and actions to save a person's life and stabilise their condition in the event of a cardiac arrest, choking, or other medical emergency. What Caregivers Do? They provide the physical and emotional assistance that people may require in order to attain their goals. People with learning disabilities, autism, physical disabilities, mental health problems, communication difficulties need to rely on caregivers to live independently. What Skills Do You Need To Be A Relief Worker? Among various skills, the following skills are some essential skills that a support worker needs to have: A drive to help others, regardless of their situation. Patience and emotional resilience are required. Being sympathetic to everyone. The ability to establish and maintain meaningful relationships with people and their families. A non-judgmental attitude towards others, regardless of their needs. The ability to remain cool under pressure and under difficult situations. What qualifications do you need to become a social worker? To be eligible, you must have obtained a minimum 2.2 degree (level 6) in any discipline from a higher education institution in the UK or an approved equivalent from overseas, except for social work. If you want to learn more, then read our How to Become a social worker- a complete guide blog.

Equality, Diversity: Equality, Diversity Course online Unlock the Power of Equality, Diversity with Our Online Equality, Diversity: Equality, Diversity Course! In a rapidly changing world, embracing Equality, Diversity: Equality, Diversity Course has become essential for individuals and organizations alike. To thrive in today's multicultural and inclusive society, it's crucial to understand the principles and practices of equality, diversity. That's where our comprehensive Equality, Diversity: Equality, Diversity Course comes in! Through this Equality, Diversity: Equality, Diversity Course gain a deep understanding of the core concepts and principles behind equality and diversity. This Equality, Diversity: Equality, Diversity Course delves into the legal frameworks that promote fairness, prevent discrimination, and ensure equal opportunities for all. The Equality, Diversity: Equality, Diversity Course courts will help you develop the skills to identify discrimination and address it effectively. You will discover strategies and techniques for fostering diversity within your personal and professional spheres. Our Equality, Diversity: Equality, Diversity Course will also help you learn how to become an agent of change and contribute to building a fairer and more equitable society. The Equality, Diversity: Equality, Diversity Course offers several instructional videos, informative graphics, directions, help, and other resources. Throughout the Equality, Diversity: Equality, Diversity Course, you will have access to online support. The Equality, Diversity: Equality, Diversity Course is easily offered online, allowing you to study at your own pace and from the convenience of your own home. The Equality, Diversity: Equality, Diversity Course modules are available from any device and place with an internet connection. By enrolling in our Equality, Diversity: Equality, Diversity Course , you will gain a comprehensive understanding of the principles, legislation, and practices surrounding equality, diversity. You will acquire the knowledge and skills necessary to promote inclusivity, challenge discrimination, and foster a more equitable world. Join us today and unlock the power of Equality, Diversity: Equality, Diversity Course. Enroll now in our online Equality, Diversity: Equality, Diversity Course and embark on a transformative journey toward a more inclusive future! Courses you will get: Course 01: Equality & Diversity Course 02: Adults Support Worker [ Note: Free PDF certificate as soon as completing the Equality, Diversity: Equality, Diversity Course] Equality, Diversity: Equality, Diversity Course online This Equality, Diversity: Equality, Diversity Course consists of 07 modules. Course Curriculum of Equality, Diversity: Equality, Diversity Module 01: What is Equality & Diversity? Module 02: Equality and Diversity Legislation Module 03: What do We Mean by Discrimination? Module 04: Promoting Diversity Module 05: Links between Values, Attitudes and Beliefs Module 06: Stereotypes and Prejudices Module 07: Institutional Discrimination and Individual Discrimination Assessment Method of Equality, Diversity: Equality, Diversity After completing Equality, Diversity: Equality, Diversity Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Equality, Diversity: Equality, Diversity After completing the Equality, Diversity: Equality, Diversity Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Equality, Diversity: Equality, Diversity Course online This Equality, Diversity: Equality, Diversity Course is ideal for anyone who wants to have a greater understanding of diversity issues in the workplace. Requirements Equality, Diversity: Equality, Diversity Course online To enrol in this Equality, Diversity: Equality, Diversity Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Equality, Diversity: Equality, Diversity Course. Be energetic and self-motivated to complete our Equality, Diversity: Equality, Diversity Course. Basic computer Skill is required to complete our Equality, Diversity: Equality, Diversity Course. If you want to enrol in our Equality, Diversity: Equality, Diversity Course, you must be at least 15 years old. Career path Equality, Diversity: Equality, Diversity Course online HR Professionals Business Owners

Register on the Equality, Diversity and Discrimination today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Equality, Diversity and Discrimination is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Equality, Diversity and Discrimination Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Equality, Diversity and Discrimination, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Introduction to Equality, Diversity and Discrimination Introduction to Equality, Diversity and Discrimination 00:40:00 Module 02: Equality and Diversity Legislation Equality, Diversity and Discrimination 00:46:00 Module 03: Integrating Equality and Diversity into Policy Integrating Equality and Diversity into Policy 00:40:00 Module 04: Human Rights Human Rights 00:40:00 Module 05: Promoting Diversity and Social Inclusion Promoting Diversity and Social Inclusion 00:35:00 Module 06: Equality Analysis Equality Analysis 00:33:00 Module 07: Links between Values, Attitudes and Beliefs Links between Values, Attitudes and Beliefs 00:39:00 Module 08: Basics of Discrimination Basics of Discrimination 00:45:00 Module 09: Stereotypes, Prejudice, Discrimination and Bias Stereotypes, Prejudice, Discrimination and Bias 00:34:00 Module 10: Institutional Discrimination Institutional Discrimination 00:26:00 Module 11: Unconscious Bias Unconscious Bias 00:28:00 Module 12: Affirmative Action Affirmative Action 00:27:00 Module 13: Monitoring Equality and Diversity Monitoring Equality and Diversity 00:34:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

Discover the essentials of Workplace Equality & Diversity, enhancing inclusive practices and fostering an equitable work environment. Empower your team with critical knowledge and skills.