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Your first steps in Floorwork through our Smart Methodology.

Duration 0.5 Days 3 CPD hours This course is intended for Individuals and organizations seeking a foundational understanding of DevOps Overview Please refer to Overview This course brings a high-level understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. Course introductionWhat is DevOps? Why Now?Emerging DevOps PracticesCultureAutomationLeanMeasurement and MetricsSharingGetting Started: Implementing DevOpsNext Steps

Duration 5 Days 30 CPD hours This course is intended for Network Engineers, Network Administrators, Network Security Engineers, and NOC Administrators Overview Successful completion of this five-day, instructor-led course will help enhance your understanding of how to design, implement, and effectively operate a Prisma SDWAN solution. You will get hands-on experience configuring Prisma SD-WAN with a branch and datacenter, configure policies, and use Prisma SD-WAN services. The Prisma SD-WAN Design and Operation (EDU-238) course describes the next generation Prisma SD-WAN solution, the capability and value it provides over legacy WAN and SD-WAN implementations, and how to configure, operate, and troubleshoot the solution.This course is intended for people who must configure, maintain, and use wide area networks, from data centers, to branches, to the cloud. This class is powered by Cloud Harmonics. Course Outline Module 1 - Solution Overview Module 2 - Branch Design Module 3 - Routing Module 4 - Policy Module #1 - Application Path and QoS Policy Module 5 - Policy Module #2 - NAT, ZBFW and Security Module 6 - Event Policy Management Services Module 7 - DNS and DHCP Services Module 8 - Operations and Troubleshooting Module 9 - CloudBlades Module 10 - Integrating Prisma SD-WAN and Prisma Access for SASE Implementation Module 11 - DevOps Module 12 - Next Steps

Duration 2 Days 12 CPD hours This course is intended for Scrum Masters (coaches), Product Owners (customers), and team members. Overview Please refer to Overview Many organizations are incorporating different project management methodologies into their skill base. This course is designed for individuals who need to get started with agile concepts and practice. Basic planning is covered along with the various roles and responsibilities of customers and developers / practitioners. Learn about epics, stories, sprints, feature prioritization and value-driven delivery. Course IntroductionCore Agile Concepts Origins of Agile Project Management Traditional Project Management Methodologies Agile Project Management Methodologies Generalizations: Agile and Traditional Project Management Comparisons The Agile Manifesto Manifesto Contributors Manifesto Values Manifesto Principles Agile Planning and Sprint Overview Agile Planning Overview Develop Epics Create Stories Verification/Validation Wireframes and Storyboards Functionality Based on User Roles Story Maps Estimating Effort: Story Points and Ideal Days Prioritizing Stories Methods for Prioritizing Stories Create Product Backlog Create Product Roadmap Conduct Release Planning Determining Iteration/Sprint Length Conduct Date-Driven Release Planning Conduct Feature-Driven Release Planning Sizing Stories Agile Role, Responsibilities and Team Space Agile Teams and Team Space Overview Scrum Master/Servant Leader/Coach (XP) Product Owner/Customer (XP) Team Members/Developers (XP) Team Space Physical Space Recommendations Next Steps

Duration 3 Days 18 CPD hours This course is intended for Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff Overview The Palo Alto Networks Firewall 11.0: Troubleshooting course is three days of instructor-led training that will help you: Investigate networking issues using firewall tools including the CLI Follow proven troubleshooting methodologies specific to individual features Analyze advanced logs to resolve various real-life scenarios Solve advanced, scenario-based challenges Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules. Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud. Course Outline Module 1 - Tools and Resources Module 2 - CLI Primer Module 3 - Flow Logic Module 4 - Packet Captures Module 5 - Packet-Diagnostics Logs Module 6 - Host-Inbound Traffic Module 7 - Transit Traffic Module 8 - System Services Module 9 - Certificate Management and SSL Decryption Module 10 - User-ID Module 11 - GlobalProtect Module 12 - Support Escalation and RMAs Module 13 - Next Steps

Duration 2 Days 12 CPD hours This course is intended for Develop for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.1x in an on-premises environment. Potential students include administrators, engineers, and architects designing or deploying Citrix Virtual Apps and Desktops workloads on Microsoft Azure. Overview Prepare the Azure environment for secure integration with Citrix Virtual Apps and Desktops Deploy and manage Virtual Delivery Agent machines in Microsoft Azure using Machine Creation Services Integrate Citrix Cloud and Citrix Virtual Apps and Desktops with Microsoft Azure Active Directory Design Machine Catalogs and virtual machines on Microsoft Azure Resource Manager Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azur Students learn to deploy and manage the Citrix Virtual Apps and Desktops apps and desktops in Microsoft Azure. Students gain the skills to plan the machine catalog and virtual machine design based in Microsoft?s public cloud and get hands-on practice deploying those machines using Machine Creation Services. Students will also learn about additional Azure considerations including maintenance and power management which are critical in a cloud environment. For remote access, students will learn to configure Citrix StoreFront and Citrix Gateway on the Azure platform. This course focuses on Microsoft Azure as a Citrix Cloud resource location however concepts are relevant to both Citrix Cloud and fully managed Citrix Virtual Apps and Desktops sites. Citrix Virtual Apps and Desktops on Azure Overview Defining IAAS Citrix Virtual Apps and Desktops Azure Deployment Models Azure Fundamentals Review Azure Management Azure Locations Citrix Virtual Apps and Desktops Integration with Azure Active Directory Active Directory Basics Active Directory Usage Connecting On-premises Active Directory to Azure Azure Role Based Access Control Connecting to Microsoft Azure Azure Connectivity Cloud Connectors in Azure Creating Citrix Virtual Apps and Desktops Host Connections to Azure Deploying Apps and Desktops using Machine Creation Services Master Image Preparation Machine Creation Services in Azure Considerations for Deploying onto Azure Providing Access to End Users StoreFront Locations Citrix ADC Locations Multiple Citrix Virtual Apps and Desktops Zones in Azure Regions Maintaining Infrastructure and VDAs in Microsoft Azure Maintaining Infrastructure Maintaining Resources Power Management Plan for a Successful POC Planning your next steps

We've all sat through far more bad presentations than good ones, but knowing what 'good' looks like is easier than successfully replicating it. Sales presentations are a performance and, as salespeople, fluffing our lines can cost us a lot more than hurt pride. Having discovered and understood the specific needs and burning issues our prospect has, then this course will help any salesperson avoid dropping the ball and instead wowing their prospects with a high-impact, tailored and compelling case for purchase. This course will help participants: Prepare mentally and physically for stand-up presentations Use voice modulation and bullet-pointing to demand attention Avoid boring their prospects Master the do's and don'ts of PowerPoint Deal more effectively with technical hitches and prospect's interruptions Use eye contact and engagement to avoid prospects 'tuning out' Deploy best practice essentials for presenting with colleagues Steer through the toughest Q&A 1 Preparing your presentation Mindset Knowing your objective(s) Vocal warm-up techniques Assembling pre-agreed benefits Time management Room set-up Technical preparation 2 How to open your presentation Vocal energy Summary and agreement of prospect's needs How to have posture and confidence Use of humour What to do with those dreaded hands Confident v non-confident body language 3 How to get and keep people's attention Bullet pointing Linking benefits to specific, stated needs Practical exercise - formulating and delivering tailored benefits Being selective with features Third party reinforcement and case studies 'Watering the garden' eye contact technique Practical exercise - participants practise 'sharing out' eye contact to audience How to handle a prospect's negative body language Handling interruptions 4 Presenting in groups Credentialing all participants Role delineation for group presentations Edifying other participants' messages - do's and don'ts How to maintain energy when not speaking Practical exercise - good and bad practice when not speaking Teamwork in Q&A sessions How to hand over professionally 5 PowerPoint do's and don'ts Use of visual aids Good and bad PowerPoint slides How to make PowerPoint work for you Classic PowerPoint errors Avoiding and handling technical problems Good and bad flipchart practice 6 Closing and / or achieving next action steps Power of summary Good Q&A practice Handling objections Practical exercise - handling objections on one's feet Creating consensus among prospect panel What to do when prospects disagree with each other When to trial close How to close on next action steps 7 Wrap-up Key learning points from each participant Action steps to be implemented on next presentations

Running a successful project requires skills in planning, budgeting, tracking deliverables and stakeholder management. An area that can be neglected by project managers is the 'people side' - not the project team themselves but the end-users, those who will be affected by the project. Too often there is a single line at the end of the project plan that says 'Comms and Training'. If people are going to have to work differently and learn some new processes, then there is work to be done by the project team to help them through the emotional side of the change. This session explores why it's important to bring people along when a change is being made. It will provide project teams with the skills and knowledge either to manage the people change plan themselves or to secure the right resources for their project. Understand the importance of the 'people side' of change 8 'Golden Rules' of change management - overview How to create a simple but effective change plan Adoption Benefits of good change management 1 Introduction Objectives and agenda People and projects - why is it important? The Change Curve - the emotional side of change 2 8 'Golden Rules' of change management - including... Role of the sponsor Communication Resistance to change 3 Change plan Elements of a change plan Change impact assessment Alignment with the project plan 4 Adoption Who owns the change? The vital role of the manager Feedback and action loops 5 Benefits Estimating the costs / benefits 6 Next steps Summary of key learning points Reflection on next steps 7 Close

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal

Trade barriers are going up across the globe. And cybercrime is on the increase. The link between the two? The value of trade secrets. As countries become increasingly protectionist as regards international trade, so their IP law has been changing, with the result that companies that previously would have sought protection through patents are opting to go down the trade secret route instead. But is this a high-risk strategy? Technology is changing and this is having an impact on forms of commercial co-operation. Collaborative or open forms of innovation by their very nature involve the sharing of intellectual property (IP), and in many instances this IP is in the form of valuable confidential business information (ie, trade secrets). Little surprise, then, that trade secrets disputes have increased accordingly. At the same time, the changes in technology make trade secrets more vulnerable to attack, misappropriation, theft. So just how effective are the legal protections for trade secrets? How can organisations safeguard the value in their IP (increasingly, the single biggest line in their balance sheets)? This programme is designed to help you address these issues. Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. This session is designed to give you a deeper understanding of: Emerging trends in trade secrets protection and exploitation The current situation in key jurisdictions Recent case law How leading companies are responding The importance of trade secret metadata Different external stakeholders and their interests Key steps for effective protection of trade secrets Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. 1 What are trade secrets? Definitions Examples Comparison with other forms of IP (patents, confidential information, know-how, copyright) 2 Current trends The various changes taking place affecting trade secrets - legal changes, trade wars, cybercrime, technology, commercial practice The current position in the UK, Europe, USA, China, Japan, Russia Corporate best practice 3 Trade secret disputes - how to avoid them Trade secret policies, processes and systems Administrative, legal and technical protection mechanisms The role of employees The sharing of trade secrets with others 4 Trade secret disputes - how to manage them Causes Anatomy of a trade secret court case 'Reasonable particularity' 5 Related issues Insurance Tax authorities and investigations Investor relations 6 Trade secret asset management roadmap Maturity ladder First steps Pilot projects