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17870 Step courses in Manchester delivered Online

COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited Course

5.0(2)

By Training Express

The COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited Course is a vital learning experience for individuals who are responsible for managing hazardous substances in the workplace. This course provides essential knowledge to help you understand the risks posed by hazardous substances, how to assess those risks, and what steps to take to safeguard the health of employees. With a clear focus on meeting legal requirements, it ensures that workplaces remain safe, secure, and compliant with health and safety regulations. Through engaging content and easy-to-understand modules, this course equips you with the skills to identify hazardous substances, understand the principles of risk assessment, and implement effective control measures. By completing this course, you will be better prepared to manage health risks associated with chemicals, dust, fumes, and other hazardous substances, ensuring a safer environment for all. Whether you are in a managerial role or part of a safety team, this CPD-accredited training offers practical knowledge that can be applied in any industry. Learning Outcomes: Understand the responsibilities when dealing with dangerous chemicals or materials. Identify the various substances covered by COSHH regulations. Recognise the health risks with hazardous materials. Perform a risk assessment and management plan in the workplace for dangerous substances. Monitor and measure the risk levels in the workplace. Perform health surveillance on the colleagues. It's your chance to start with our Construction course and give your resume the stamp of approval that employers are looking for. So, pick up your card now and fill up your virtual basket with this highly-rated COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited online training program from Training Express Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Construction Worker profession Free Assessment to test learners' knowledge and skills Accredited learning and widely recognised certificate from reputed CPD Accreditation Bodies Course Curriculum: Module 01: COSHH Explained Module 02: COSHH Regulations Module 03: Health Problems Related to Hazardous Substances Module 04: Identifying Hazardous Substances Module 05: COSHH Risk Assessments Module 06: Control Measures and Monitoring Module 07: Implementing Control Measures Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited training.

COSHH (Control of Substances Hazardous to Health) Training - CPD Accredited Course
Delivered Online On Demand1 hour
£23

The Controllership Series: The Financial Close Process

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction to The Financial Close Process 00:27:00 Monthly Close Steps 00:25:00 Year End Accounting 00:12:00 Consolidation 00:07:00 Supplementary Resources Supplementary Resources - The Controllership Series: The Financial Close Process 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

The Controllership Series: The Financial Close Process
Delivered Online On Demand
£19.99

Fraud Risk Assessments

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Overview Introduction to Fraud Risk Assessments 00:10:00 Where to Start 00:09:00 Measure Your Efforts 00:13:00 Fraud Risk Assessment Reality 00:06:00 Preparation Steps 00:10:00 Defining a Macro Assessment 00:05:00 Tolerance and Performing the Macro Assessment 00:14:00 Maturity Model Approach 00:09:00 Developing Maturity Model 00:10:00 Micro Risk Assessment Common Scenario Approach 00:04:00 Micro Risk Assessment Process By Process 00:04:00 Supplementary Resources Supplementary Resources - Fraud Risk Assessments 00:00:00 Conclusion Micro Risk Assessment Fraud Indicators & Summary 00:05:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Fraud Risk Assessments
Delivered Online On Demand
£19.99

Fraud Evaluations: A Guide for The Compliance Professional

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Overview Introduction to Fraud Evaluations 00:10:00 Fraud Evaluations Psychology Dynamics 00:12:00 COSO and Fraud 00:02:00 Fraud Theories 00:04:00 Opportunity Considerations 00:04:00 Added Dimensions 00:06:00 COSO Considerations 00:03:00 Control Environment Principles 00:11:00 Determining Internal Audit's Role 00:07:00 Understand the Business 00:08:00 Auditors and the IPPF 00:08:00 When Management Objects & Potential Steps 00:10:00 Conclusion Fraud Risk & Summary 00:09:00 Supplementary Resources Supplementary Resources - Fraud Evaluations: A Guide for The Compliance Professional 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Fraud Evaluations: A Guide for The Compliance Professional
Delivered Online On Demand
£19.99

Beginner's Guide to Automotive Electrical Diagnosis

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum The Basics - Electrical Circuit Fundamentals Welcome and Introduction 00:03:00 Voltage Current Resistance 00:04:00 What Every Circuit Needs 00:01:00 What Every Circuit Needs - Applied to a Schematic 00:02:00 Power Load and Ground - Can it Be this Easy 00:02:00 Power Load and Ground - Explained Using a Schematic 00:02:00 Diagnostic Basics and Circuit Types Diagnosing an Inoperative Circuit 00:02:00 Four Types of Faults 00:12:00 Series and Parallel Circuit Differences - Review 00:06:00 Series Circuit Voltmeter Worksheet 00:02:00 Series Circuit - Voltage Reading Explained 00:17:00 Parallel Circuit Voltmeter Worksheet 00:01:00 Parallel Circuit - Voltage Readings Explained 00:10:00 Series Schematic Variations 00:05:00 Diagnosing Faults Using Schematics Schematic Wiring Differences 00:02:00 Brake and Park Lamp Schematic 00:01:00 Brake and Park Lamp - Fault 1 00:06:00 Brake and Park Lamp - Fault 2 00:03:00 Horn Schematic - Description and Operation 00:05:00 Horn Schematic - Additional Schematic Details 00:13:00 Horn Schematic - My Horn sounds like a Sick Cow 00:08:00 Horn Schematic - Horn Inoperative 00:07:00 Horn on All the Time 00:07:00 Thank You and Next Steps 00:02:00 Supplementary Resources Supplementary Resources - Automotive Electrical Diagnosis - Beginner 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Beginner's Guide to Automotive Electrical Diagnosis
Delivered Online On Demand
£19.99

Microsoft One Note 2010 Advanced Level

4.3(43)

By John Academy

Description: Explore all that you need at an advanced level to become a proficient Microsoft OneNote 2010 user. This course will help you learn more advanced skills for working with your Notebooks. It demonstrates the new and enhanced features in Microsoft OneNote 2010 for gathering and sharing information. Students will explore OneNote 2010 interface features, including creating switchboards, macros, original reports, custom buttons, and in-depth custom queries for detailed data analysis. Students will also explore the best practices to employ during initial design and creation steps. In this course you will learn the necessary skills, knowledge and information of Microsoft One Note 2010.  Who is this course for? This course would be ideal for Microsoft Office users, students, and office workers. This course is designed for anyone who wants to learn Microsoft one note 2010 at an advanced level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note 2010 Advanced Level will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Upgrading from One Note 2007 or 2003 01:00:00 Module Three - Staying Organized 01:00:00 Module Four - Note Taking Tools 01:00:00 Module Five - Text and Page Formatting 01:00:00 Module Six - Drawing and Handwriting Notes 01:00:00 Module Seven - Office Integration 01:00:00 Module Eight - Researching a Topic 01:00:00 Module Nine - Linked Notes 01:00:00 Module Ten - Collaborating 01:00:00 Module Eleven - Other Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note 2010 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft one note 2010 advanced level 00:20:00 Final Exam Final Exam- Microsoft one note 2010 advanced level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft One Note 2010 Advanced Level
Delivered Online On Demand11 hours 40 minutes
£19

Microsoft Outlook Intermediate Level

4.3(43)

By John Academy

Description: Microsoft Outlook is helpful software to professionals since it has all the tools and functionality you need for your career. Outlook is created with new and improved features as compared to its previous versions. Through this course, you will learn how to use the new functions and features of Outlook. Learn about professional emails, calendar, contacts, and task management effectively. These features will help you communicate faster and easier to your colleagues, clients or anyone you need to communicate with professionally.In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook. Who is the course for? Professionals or experts who want to learn more about Outlook new features. People who have an interest in knowing Microsoft Outlook new functions and tools. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Outlook Intermediate Level course is a useful qualification to possess and would be beneficial for any professions or career industry you are in. Microsoft Outlook Intermediate Level Module One - Getting Started 01:00:00 Module Two - Working with the Outlook Environment 01:00:00 Module Three - Working with Quick Steps 01:00:00 Module Four - Working with Rules 01:00:00 Module Five - Working with Messages 01:00:00 Module Six - Manipulating Message Properties and Options 01:00:00 Module Seven - Formatting Messages 01:00:00 Module Eight - Managing Automatic Content 01:00:00 Module Nine - Working with the Calendar, Appointments, and Meetings 01:00:00 Module Ten - Working with Contacts and Contact Groups 01:00:00 Module Eleven - Working with Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Outlook Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Outlook Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Outlook Intermediate Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Outlook Intermediate Level
Delivered Online On Demand12 hours 10 minutes
£19

Microsoft Office 2010: New Features & Developments - Complete Video Course

4.3(43)

By John Academy

Description: The new version tends to slow down the workflow despite being better and more efficient. The main objective of this training is to get familiar with the new features of Office 2010. This Microsoft Office 2010: New Features & Developments - Complete Video Course will introduce you to the new interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn the new features that are shared between all products in the Office suite, as well as the new features that are product specific. This series is going take a look at how to work with a new interface, you will also learn preview and a new item call backstage view, you will be introduced with some new features as: Excel Ribbon, the Cell Styles gallery in Excel, Live Preview, Dialog Box Launcher, Status-bar View Buttons in Excel, Zoom buttons and slider bar and more. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010: New Features & Developments - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010: New Features & Developments - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Office 2010 Interface Office Interface Elements FREE 00:15:00 New Ribbon Features 00:16:00 Microsoft Office Backstage View 00:25:00 New Word Features Formatting Options 00:06:00 The Navigation Pane 00:06:00 New Excel Features Sparklines 00:05:00 PivotTables and Slicers 00:13:00 PivotCharts 00:05:00 New PowerPoint Features Reading View 00:05:00 Sections 00:07:00 Media Clips 00:09:00 Animations 00:07:00 Broadcasting a Slide Show Online 00:05:00 New Outlook Features The Outlook Interface 00:07:00 Conversation Management 00:13:00 Quick Steps 00:12:00 The People Pane 00:10:00 New Access Features The Access 2010 Environment 00:03:00 Data Features 00:11:00 Mock Exam Mock Exam- Microsoft Office 2010: New Features & Developments - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010: New Features & Developments - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Office 2010: New Features & Developments - Complete Video Course
Delivered Online On Demand3 hours 40 minutes
£19

Advanced Call Centre Skills Training

4.3(43)

By John Academy

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Call Centre Skills Training
Delivered Online On Demand20 hours 15 minutes
£19

How to organise and facilitate project workshops

5.0(1)

By Nadege Minois Coaching Vision

Unlock the Power of Project Workshops: From Planning to Delivery Are your project workshops falling short of expectations? Struggling to get meaningful outcomes and stakeholder buy-in? As a project manager who transitioned from science to managing complex IT projects, I understand the challenges of running workshops that actually deliver results. That's why I've created this practical, hands-on masterclass to help you: ✅ Plan and organise workshops that drive your project forward ✅ Master facilitation techniques that engage even the most difficult stakeholders ✅ Transform group dynamics into productive outcomes ✅ Create lasting stakeholder buy-in through structured collaboration What makes this masterclass different: ➡️ Not just theory - you'll get practical tools and techniques ➡️ Focus on real project scenarios and challenges ➡️ Clear workflow for planning and delivering workshops You'll learn: • Essential preparation steps for successful workshops • Proven facilitation techniques including mind mapping, process flow, and root cause analysis • Effective follow-up strategies to maintain momentum This masterclass is perfect for project managers who: • Need to align stakeholders on project decisions • Want to improve workshop facilitation skills • Struggle with getting meaningful workshop outcomes • Aim to make their workshops more efficient and productive Ready to transform your project workshops from time-wasters to project accelerators?

How to organise and facilitate project workshops
Delivered Online On Demand45 minutes
€10