17788 Step courses in Cardiff delivered Online

Getting Started The BSc in Early Childhood Studies Top-Up programme provides a comprehensive education on child development, education, and care. It equips students with the knowledge and skills necessary to work effectively with young children and their families in various educational and childcare settings. This programme establishes a strong foundation for early childhood education and advocacy careers. The BSc Early Childhood Studies Top-Up is designed for individuals with Qualifi Level 4 Diploma in Early Learning and Childcare and Qualifi Level 5 Diploma in Early Learning and Childcare or equivalent qualifications.  The BSc (Hons) Early Childhood Studies programme delivers a dynamic educational experience for students aspiring to engage in early childhood education and development. This undergraduate degree programme strongly emphasises comprehending the critical stages of early childhood, spanning from infancy to primary school age. It delves into the multitude of factors that influence a child's growth and learning. Throughout the programme, students are exposed to a wide array of topics, including child psychology, early education pedagogy, child health and well-being, and the socio-cultural influences on early childhood development. The curriculum is thoughtfully crafted to nurture a deep understanding of the unique needs and challenges faced by young children and their families, equipping graduates with the knowledge and skills necessary to impact the field positively. Anglia Ruskin University's BSc (Hons) Early Childhood Studies programme offers a supportive learning environment with experienced faculty and access to cutting-edge research. Graduates from this programme are well-prepared for a diverse range of career opportunities in early childhood education, social services, child advocacy, and more. It serves as a solid foundation for individuals passionate about nurturing and shaping the future of our youngest learners. The BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Qualifi Level 4 Diploma in Early Learning and Childcare and Qualifi Level 5 Diploma in Early Learning and Childcare or equivalent qualifications. A Level or Equivalent Minimum 1 Year of experience in Early Learning and Childcare. Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure BSc (Hons) in Early Childhood Studies Programme structure Early Childhood Leadership and Management Children's Rights Interdisciplinary Perspectives Leading Change in Early Childhood Contexts Early Childhood Graduate Competencies Undergraduate Major Project Delivery Methods The BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction to The Financial Close Process 00:27:00 Monthly Close Steps 00:25:00 Year End Accounting 00:12:00 Consolidation 00:07:00 Supplementary Resources Supplementary Resources - The Controllership Series: The Financial Close Process 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Overview Introduction to Fraud Risk Assessments 00:10:00 Where to Start 00:09:00 Measure Your Efforts 00:13:00 Fraud Risk Assessment Reality 00:06:00 Preparation Steps 00:10:00 Defining a Macro Assessment 00:05:00 Tolerance and Performing the Macro Assessment 00:14:00 Maturity Model Approach 00:09:00 Developing Maturity Model 00:10:00 Micro Risk Assessment Common Scenario Approach 00:04:00 Micro Risk Assessment Process By Process 00:04:00 Supplementary Resources Supplementary Resources - Fraud Risk Assessments 00:00:00 Conclusion Micro Risk Assessment Fraud Indicators & Summary 00:05:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Overview Introduction to Fraud Evaluations 00:10:00 Fraud Evaluations Psychology Dynamics 00:12:00 COSO and Fraud 00:02:00 Fraud Theories 00:04:00 Opportunity Considerations 00:04:00 Added Dimensions 00:06:00 COSO Considerations 00:03:00 Control Environment Principles 00:11:00 Determining Internal Audit's Role 00:07:00 Understand the Business 00:08:00 Auditors and the IPPF 00:08:00 When Management Objects & Potential Steps 00:10:00 Conclusion Fraud Risk & Summary 00:09:00 Supplementary Resources Supplementary Resources - Fraud Evaluations: A Guide for The Compliance Professional 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum The Basics - Electrical Circuit Fundamentals Welcome and Introduction 00:03:00 Voltage Current Resistance 00:04:00 What Every Circuit Needs 00:01:00 What Every Circuit Needs - Applied to a Schematic 00:02:00 Power Load and Ground - Can it Be this Easy 00:02:00 Power Load and Ground - Explained Using a Schematic 00:02:00 Diagnostic Basics and Circuit Types Diagnosing an Inoperative Circuit 00:02:00 Four Types of Faults 00:12:00 Series and Parallel Circuit Differences - Review 00:06:00 Series Circuit Voltmeter Worksheet 00:02:00 Series Circuit - Voltage Reading Explained 00:17:00 Parallel Circuit Voltmeter Worksheet 00:01:00 Parallel Circuit - Voltage Readings Explained 00:10:00 Series Schematic Variations 00:05:00 Diagnosing Faults Using Schematics Schematic Wiring Differences 00:02:00 Brake and Park Lamp Schematic 00:01:00 Brake and Park Lamp - Fault 1 00:06:00 Brake and Park Lamp - Fault 2 00:03:00 Horn Schematic - Description and Operation 00:05:00 Horn Schematic - Additional Schematic Details 00:13:00 Horn Schematic - My Horn sounds like a Sick Cow 00:08:00 Horn Schematic - Horn Inoperative 00:07:00 Horn on All the Time 00:07:00 Thank You and Next Steps 00:02:00 Supplementary Resources Supplementary Resources - Automotive Electrical Diagnosis - Beginner 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Description:  Event Management doesn't only give you valuable connections through events training qualifications; you enter an environment for learning that works for you. Being trained in event management helps you develop skills such as problem solving, time management and decision making. In order to meet all your event management needs, consider getting this Advanced Diploma in Event Management course. This course is divided into three sections, where you start off with learning the basics of event management. Here you will look into the ideas such as types of events, entertainment, staff and vendors. Next you learn about the process of planning an event, where you get many different tips and techniques about how to nurture a team bonding environment, ways to make your events more interesting, marketing your events and so much more. The final portion of the course looks into managing weddings which is an extremely big industry and as such would help your business make a splash where the green is. The course covers diverse topics and would be beneficial to those looking to get into the event management industry. So stop wasting time and get this course now. Who is the course for? Professionals, business owner or entrepreneurs who are working for or owners of an event planning management business. People who have an interest in knowing about event management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Event Management course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Event Manager Event Management Business Owners Occasions' Technical Supervisors Wedding Planner Event Organizer Party Planner. Event Management Event Planning 01:33:00 Steps For Planning An Event 02:24:00 Invitations, Greetings, And Dress Code 01:19:00 Table Manners And Table Settings 01:51:00 The Event 01:09:00 What Is Event Management 01:48:00 Types of Events 01:57:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Explore all that you need at an advanced level to become a proficient Microsoft OneNote 2010 user. This course will help you learn more advanced skills for working with your Notebooks. It demonstrates the new and enhanced features in Microsoft OneNote 2010 for gathering and sharing information. Students will explore OneNote 2010 interface features, including creating switchboards, macros, original reports, custom buttons, and in-depth custom queries for detailed data analysis. Students will also explore the best practices to employ during initial design and creation steps. In this course you will learn the necessary skills, knowledge and information of Microsoft One Note 2010.  Who is this course for? This course would be ideal for Microsoft Office users, students, and office workers. This course is designed for anyone who wants to learn Microsoft one note 2010 at an advanced level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note 2010 Advanced Level will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Upgrading from One Note 2007 or 2003 01:00:00 Module Three - Staying Organized 01:00:00 Module Four - Note Taking Tools 01:00:00 Module Five - Text and Page Formatting 01:00:00 Module Six - Drawing and Handwriting Notes 01:00:00 Module Seven - Office Integration 01:00:00 Module Eight - Researching a Topic 01:00:00 Module Nine - Linked Notes 01:00:00 Module Ten - Collaborating 01:00:00 Module Eleven - Other Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note 2010 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft one note 2010 advanced level 00:20:00 Final Exam Final Exam- Microsoft one note 2010 advanced level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Outlook is helpful software to professionals since it has all the tools and functionality you need for your career. Outlook is created with new and improved features as compared to its previous versions. Through this course, you will learn how to use the new functions and features of Outlook. Learn about professional emails, calendar, contacts, and task management effectively. These features will help you communicate faster and easier to your colleagues, clients or anyone you need to communicate with professionally.In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook. Who is the course for? Professionals or experts who want to learn more about Outlook new features. People who have an interest in knowing Microsoft Outlook new functions and tools. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Outlook Intermediate Level course is a useful qualification to possess and would be beneficial for any professions or career industry you are in. Microsoft Outlook Intermediate Level Module One - Getting Started 01:00:00 Module Two - Working with the Outlook Environment 01:00:00 Module Three - Working with Quick Steps 01:00:00 Module Four - Working with Rules 01:00:00 Module Five - Working with Messages 01:00:00 Module Six - Manipulating Message Properties and Options 01:00:00 Module Seven - Formatting Messages 01:00:00 Module Eight - Managing Automatic Content 01:00:00 Module Nine - Working with the Calendar, Appointments, and Meetings 01:00:00 Module Ten - Working with Contacts and Contact Groups 01:00:00 Module Eleven - Working with Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Outlook Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Outlook Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Outlook Intermediate Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The new version tends to slow down the workflow despite being better and more efficient. The main objective of this training is to get familiar with the new features of Office 2010. This Microsoft Office 2010: New Features & Developments - Complete Video Course will introduce you to the new interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn the new features that are shared between all products in the Office suite, as well as the new features that are product specific. This series is going take a look at how to work with a new interface, you will also learn preview and a new item call backstage view, you will be introduced with some new features as: Excel Ribbon, the Cell Styles gallery in Excel, Live Preview, Dialog Box Launcher, Status-bar View Buttons in Excel, Zoom buttons and slider bar and more. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010: New Features & Developments - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010: New Features & Developments - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Office 2010 Interface Office Interface Elements FREE 00:15:00 New Ribbon Features 00:16:00 Microsoft Office Backstage View 00:25:00 New Word Features Formatting Options 00:06:00 The Navigation Pane 00:06:00 New Excel Features Sparklines 00:05:00 PivotTables and Slicers 00:13:00 PivotCharts 00:05:00 New PowerPoint Features Reading View 00:05:00 Sections 00:07:00 Media Clips 00:09:00 Animations 00:07:00 Broadcasting a Slide Show Online 00:05:00 New Outlook Features The Outlook Interface 00:07:00 Conversation Management 00:13:00 Quick Steps 00:12:00 The People Pane 00:10:00 New Access Features The Access 2010 Environment 00:03:00 Data Features 00:11:00 Mock Exam Mock Exam- Microsoft Office 2010: New Features & Developments - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010: New Features & Developments - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00