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16341 Step courses delivered On Demand

Change Management: Four Stages of Change Transitions

5.0(9)

By Chart Learning Solutions

We will teach you a model for leading and managing the four stages of change transition. Each stage will have very specific tasks and steps associated to ensure you achieve your desired result. Understand where you are currently and where you want to be in the future. Create a plan for reaching your goal based on what's needed and wanted. Your plan will be tested on this journey and you will need to be ready to respond to any situation. At the end you will need to evaluate the outcome. Learning Objectives Apply the four stages of change transitions for leading change, Implement tasks associated with each stage of managing change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Change Management: Four Stages of Change Transitions
Delivered Online On Demand20 minutes
£34.95

Time and Territory Management: PIC Planning

5.0(9)

By Chart Learning Solutions

Discover how to create, execute, and control a defined territory plan. How to set sales goals, create opportunities, and route your area. Understand how to distinguish the important from the urgent. We will show you how to divide your contacts into categories and how often you need to communicate with the various contacts. We will guide you how to route your territory around high-payoff accounts and geographic clusters. Explore the importance to use only one calendar, a scheduling system, and electronic contact tools. Learning Objectives Apply seven steps to creating a territory management plan, Implement ABCD opportunity contact strategies, Calculate your value per hour, Utilize routing guidelines to maximize travel time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Time and Territory Management: PIC Planning
Delivered Online On Demand31 minutes
£34.95

Getting and Giving Help: Mentoring Peers

5.0(9)

By Chart Learning Solutions

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Getting and Giving Help: Mentoring Peers
Delivered Online On Demand16 minutes
£34.95

Coaching and Mentoring: Mentoring Peers

5.0(9)

By Chart Learning Solutions

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Avoid three types of mentoring behaviors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Coaching and Mentoring: Mentoring Peers
Delivered Online On Demand21 minutes
£34.95

DEI: Discrimination

5.0(9)

By Chart Learning Solutions

In the business world, challenges related to discrimination and understanding diversity and inclusion are pervasive. Common problems include biases, prejudices, and a lack of awareness about the importance of fostering a diverse and inclusive workplace. Discrimination can manifest in various forms, from unequal opportunities to exclusion and stereotypes. By understanding the impact of discrimination and learning to foster a more inclusive environment, individuals can contribute to a healthier workplace and a stronger, more harmonious business culture. Learning Objectives The following are some of the key outcomes in this course: Defining respect and illustrating what it looks like Benefits of a respectful workplace and unpack some basic steps for building one Understand what harassment and discrimination are and explore some examples of each behavior type Practical actions you can take to help those who are targeted by sexual harassment Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

DEI: Discrimination
Delivered Online On Demand25 minutes
£34.95

Human Resources: Driving your Career

5.0(9)

By Chart Learning Solutions

In the dynamic world of business, individuals often encounter challenges in managing their careers effectively. Professionals in HR may struggle with keeping pace with ever-evolving labor laws and regulations, understanding complex compensation structures, and managing conflicts and employee relations. Discover theknowledge and skills needed to navigate these challenges, offering guidance on career advancement and ensuring they remain an invaluable asset to their organizations. Learning Objectives The following are some of the key outcomes in this course: Learn how to chart your career development, solicit help from your managers and team members, and ultimately define what success means for you. Understand your strengths, interests and values. Establish the different directions you can grow your career. Bring clarity to your career vision and tips how to break down large scale career goals. Understand how to develop and implement your action plan. Become more knowledgeable about the steps you can take to advance your career and develop professionally. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Human Resources: Driving your Career
Delivered Online On Demand25 minutes
£34.95

Human Resources: How to Conduct and Effective Job Interview

5.0(9)

By Chart Learning Solutions

We always need to ensure a structured and insightful interview process that accurately assesses candidates' qualifications, skills, and fit for the role and organization. This involves preparing relevant interview questions, establishing a welcoming and professional atmosphere, and conducting fair and thorough evaluations. By implementing best practices such as active listening, behavioral interviewing, and standardized evaluation criteria, the goal is to streamline the hiring process, identify top talent, and make informed hiring decisions that contribute to the organization's success. Learning Objectives The following are some of the key outcomes in this course: Learn seven steps you should take before the interview starts. Learn some best practices for strong interview questions. Explore four tips to create a professional, polished, and productive interview experience. Understand why follow-up is important, as well as what to say and how to do it effectively. Explore ways to reduce your bias as an interviewer so that you can promote diversity, inclusion, and objectivity in your interview and hiring processes. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Human Resources: How to Conduct and Effective Job Interview
Delivered Online On Demand25 minutes
£34.95

Organizational Culture: Inclusion and Respect

5.0(9)

By Chart Learning Solutions

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues. Learning Objectives The following are some of the key outcomes in this course: Learn what psychological safety is, why it's important and five steps for creating it in the workplace. Understand why creating an inclusive remote environment takes intentional effort from managers. Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. We will answer some commonly asked questions about sex and gender. Explore tips on how to combat gender bias at work. Target Audience Managers, Team Leaders, Young Professionals

Organizational Culture: Inclusion and Respect
Delivered Online On Demand20 minutes
£34.95

Organizational Culture: Inclusive Communication

5.0(9)

By Chart Learning Solutions

In the corporate world, one significant challenge often faced is the effective implementation of inclusive communication within an organization's culture. Ensuring that every member of the team feels valued, heard, and included is essential for a harmonious and productive work environment. Issues can arise when there is a lack of awareness or understanding about the importance of inclusive communication, leading to unintentional bias or exclusion. To address these challenges, training on organizational culture and inclusive communication becomes crucial. This training equips employees with the skills to recognize and overcome communication barriers, fostering a culture where diverse perspectives are respected and embraced. Learning Objectives The following are some of the key outcomes in this course: Explore why seemingly innocuous terms and phrases may hurt others, why being mindful of your language matters, and how to communicate more inclusively. Learn how offensive comments can damage a workplace and explore ways to respond to offensive comments at work. Understand the difference between intent and impact and why they sometimes misalign. Learn how to recover after unintentionally hurting someone by following some time-tested do's and don'ts. Learn what shared agreements are, explore their benefits, and dive into some easy steps to develop your own. Target Audience Managers, Team Leaders, Young Professionals

Organizational Culture: Inclusive Communication
Delivered Online On Demand20 minutes
£34.95

Office Skills: Admin, Secretarial & PA (Executive PA)

4.9(27)

By Apex Learning

From planning the meetings to business writing, a PA or an admin has to carry out various roles and responsibilities. Therefore, recruiters look for individuals who possess the skills and expertise to carry out these wide ranges of duties. The Office Admin, Secretarial & PA Course is designed to assist you in acquiring the essential skills to impress recruiters. It will enlighten you on all the core elements of a secretarial job within only a few steps. From the Office Admin, Secretarial & PA Course, you will learn the fundamentals of administrative management. The course will help you become excellent at organising. You will also get the opportunity to develop your expertise in meeting management. The informative modules will also help you acquire the essential skills for business writing. Along with this Admin, Secretarial & PA Bundle, you will also get an original Hardcopy and PDF certificate for the title course and a free student ID card. Courses are included in this Admin, Secretarial & PA Bundle: Course 01: Office Skills and Administration Course 02: Paralegal Course 03: GDPR Course 04: Level 2 Microsoft Office Essentials Course 05: Document Control Course 06: Touch Typing Essentials Course 07: Online Meeting Management Course 08: Public Speaking and Presentation Skill Course Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Workplace Safety Course So, enrol now in this Admin, Secretarial & PA course to advance your career! Benefits you'll get choosing Apex Learning for this Admin, Secretarial & PA: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course are included in a one-time fee Study the Admin, Secretarial & PA course from your computer, tablet or mobile device CPD accredited Admin, Secretarial & PA course - improve the chance of gaining professional skills Gain valuable and in-demand skills of Admin, Secretarial & PA without leaving your home. Admin, Secretarial & PA Curriculum of Admin, Secretarial & PA Bundle Course 01: Admin, Secretarial & PA (Office Skills and Administration Management) Personal Assistant Admin Support Administrative Management Organisational Skills Telephone Etiquette Business Writing Time Management Body Language and Effective Communication Meeting Management Excel Basics PowerPoint Basic CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Admin, Secretarial & PA Anyone from any background can enrol in this Admin, Secretarial & PA bundle. Requirements Admin, Secretarial & PA Our Admin, Secretarial & PA is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Admin, Secretarial & PA Office Admin, Secretarial & PA Bundle would be beneficial for any profession or career from any industry you are in such as: Administrator support staff Administrative assistant Office managers Receptionist Office administrator Certificates Certificate of completion Digital certificate - Included

Office Skills: Admin, Secretarial & PA (Executive PA)
Delivered Online On Demand
£45