• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

16516 Step courses in Coventry delivered On Demand

Verification of Death Training

5.0(5)

By Online Training Academy

Are you a healthcare professional or a forensic expert seeking to enhance your skills in the delicate and critical task of verifying death? Our "Verification of Death Training" course is meticulously designed to equip you with the essential knowledge and practical skills required for accurate and lawful death verification. Join us to gain comprehensive insights into both clinical and forensic aspects of this vital responsibility. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will understand the essential procedures and responsibilities involved in verifying a death. They will gain knowledge about the legal aspects and necessary documentation required for the process. The training covers how to handle both natural and unexpected deaths, ensuring learners know the correct steps to take in each scenario. Clinical and forensic examination techniques will be taught, providing skills to identify the cause of death accurately. The course also highlights the role of a forensic nurse and the importance of their contributions in these situations. By the end, learners will be well-prepared to conduct verifications professionally and with confidence, ensuring all legal and ethical standards are met. Course Curriculum Module 01: Introduction to Verification of Death Module 02: Legal Considerations Module 03: Certification & Documentation Module 04: Natural Cause of Death Module 05: Process for Verifying a Death Module 06: Clinical & Forensic Examination Module 07: Verification of Unexpected Death Module 08: Expected Death Module 09: Role of Forensic Nurse Learning Outcomes Understand the introduction and purpose of verifying a death. Identify key legal considerations for verifying a death. Master certification and documentation processes for death verification. Recognize natural causes of death for accurate verification. Follow the process for verifying a death systematically. Conduct clinical and forensic examinations during death verification. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals verifying deaths. Nurses involved in death verification. Medical practitioners needing verification knowledge. Paramedics handling death verification processes. Forensic nurses examining unexpected deaths. Career path Coroner's Assistant Forensic Nurse Medical Examiner Palliative Care Nurse Paramedic Mortuary Technician Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Verification of Death Training
Delivered Online On Demand1 hour 12 minutes
£10

HR Audit Certificate

5.0(5)

By Online Training Academy

Are you ready to take your HR skills to the next level? The HR Audit Certificate course is designed to provide you with the knowledge and tools necessary to conduct thorough and effective HR audits. Whether you're an HR professional looking to enhance your expertise or an organization aiming to optimize your HR processes, this course is your gateway to excellence. Key Features: CPD Certified Developed by Specialist Lifetime Access This HR Audit Certificate course teaches learners the essentials of HR auditing. You'll start with an understanding of what an HR audit is and why it's important. The course then guides you through the steps of conducting an HR audit, from planning and procedures to execution. You'll learn how to assess recruitment and selection processes to ensure they are effective and fair. Additionally, the course covers how to evaluate employee training and development programs to see if they meet organizational needs. Practical skills in conducting HR audit interviews are included, helping you gather accurate information. You'll also learn how to report your findings clearly and professionally. Finally, the course introduces you to the UK internal audit standards, ensuring your audits meet high-quality benchmarks. This comprehensive course equips you with the knowledge and skills to perform thorough and effective HR audits in any organization. Course Curriculum Module 01: Introduction to HR Audit Module 02: HR Audit Procedures Module 03: Employee Recruitment and Selection Procedure Module 04: Employee Training and Development Process Module 05: HR Audit Interviews Module 06: Reporting HR Audit Outcome Module 07: UK Internal Audit Standards Learning Outcomes Understand key concepts and principles of HR audit procedures. Master techniques for evaluating employee recruitment and selection processes. Analyse the effectiveness of employee training and development programmes. Conduct comprehensive HR audit interviews with stakeholders. Report HR audit outcomes with clarity and precision. Adhere to UK internal audit standards and best practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals aiming to enhance audit skills. Internal auditors seeking HR audit knowledge. Managers overseeing HR processes and compliance. Consultants specialising in HR and internal audits. Students pursuing careers in HR or internal auditing. Career path HR Auditor Internal Auditor Recruitment and Selection Auditor Training and Development Analyst HR Compliance Officer HR Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

HR Audit Certificate
Delivered Online On Demand1 hour 48 minutes
£10

Takeaway Kitchen Business Fundamentals

5.0(5)

By Online Training Academy

Are you passionate about food and dreaming of starting your own takeaway kitchen business? Our comprehensive course, Takeaway Kitchen Business Fundamentals, is designed to equip you with the knowledge and skills to turn your culinary dreams into a thriving reality. Dive into the essentials of running a successful takeaway kitchen, from initial setup to creating an exceptional customer experience. Key Features: CPD Certified Developed by Specialist Lifetime Access The "Takeaway Kitchen Business Fundamentals" course provides a comprehensive guide to starting and running a successful takeaway business. Learners will begin by understanding the basics of launching their own takeaway, including essential steps and considerations. They'll explore the importance of having an online presence and learn how to create an effective online ordering system to attract more customers. The course covers how to restructure management for better efficiency and productivity. Students will gain knowledge about the legal requirements necessary for operating a takeaway business and how to comply with health and safety regulations, especially concerning infectious diseases. Additionally, the course offers strategies to enhance the overall customer experience, ensuring repeat business and positive reviews. By the end of this course, learners will have the skills and knowledge needed to establish and manage a successful takeaway kitchen. Course Curriculum Module 01: Introduction to the course Module 02: Starting a Takeaway Business Module 03: Going Online Module 04: Creating an Online Ordering System Module 05: Restructuring Management Module 06: Legal Requirements Module 07: Complying with Infectious Disease Awareness Guidance Module 08: Enhancing Takeaway Experience Learning Outcomes: Understand the basics of starting a takeaway kitchen business. Learn how to take your takeaway business online. Develop an effective online ordering system for your takeaway. Gain insights into restructuring management for better efficiency. Understand legal requirements for running a takeaway business. Learn to comply with infectious disease awareness guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring takeaway business owners. Current takeaway managers looking to improve operations. Entrepreneurs interested in the food industry. Small business owners wanting to expand services online. Individuals seeking to understand takeaway business management. Career path Takeaway Business Owner Online Ordering System Manager Takeaway Kitchen Manager Food Industry Entrepreneur Small Business Consultant Food Safety Compliance Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Takeaway Kitchen Business Fundamentals
Delivered Online On Demand1 hour 42 minutes
£10

Nutrition Certification Masterclass for the Correct Dieting & Meal Planning

3.0(2)

By Alpha Academy

The food you consume plays a crucial role in how you look and feel. In particular, nutrition has the most significant impact on your fitness and health improvement. This Nutrition Certification Masterclass for the Correct Dieting & Meal Planning course aims to teach everything you need to know to reach your dieting goals, build muscle, lose fat, and lead a healthy lifestyle. In this course, you will learn about proper superfoods nutrition, and explore all the steps included in setting up and following through with your diet. You will also explore different kinds of diet plans and nutritional supplements that work best. This course will be ideal for anyone interested in learning more about dieting and nutrition for better meal planning, and healthy cooking, which will help with weight loss, building muscle and boosting your general well-being. Learning Outcomes: Explore the universal principles of how to build muscle through understanding the power of nutrition. Learn everything about proper superfoods nutrition, meal planning, and healthy eating. Discover useful techniques to get the most out of your diet. Understand the fundamentals of healthy dieting, such as protein, carbs, calories, fat, vitamins & minerals. Discover various ways to establish a healthy lifestyle and eating habits as a way to improve your general health. Create a diet that is tailored to your needs and lifestyle. Learn what, when, and how much you should eat for optimal body composition. Build more muscle and lose fat faster by optimising your meal plan and following some useful tips and techniques. Understand what improves immunity and energy levels and how to measure your weekly muscle gains. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Nutrition Certification Masterclass for the Correct Dieting & Meal Planning has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Nutrition Certification Masterclass for the Correct Dieting & Meal Planning is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. You will have unlimited access to the course and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £25,600. The sky really is the limit. Course Curriculum Introduction Welcome To The Course & What You Will Learn FREE 00:04:00 Get to Know Your Instructor 00:03:00 Meal Planning Basics Meal Planning Explained 00:00:00 Calories Explained 1455 00:04:00 Micronutrients Introduction 00:01:00 Protein Explained 00:05:00 How much protein do you need to consume per day 00:04:00 Fats explained 00:03:00 How Much Fat Should You Eat Per Day 00:04:00 Carbohydrate Explained 00:08:00 Macronutrients Explained 00:00:00 The Different Types of carbs 00:05:00 How Much Carbs should you eat per day 00:03:00 Meal Timing Intro 2 copy 00:01:00 Protein Timing 00:14:00 Carbohydrate Timing 00:05:00 Fat Timing 00:10:00 Pre-Workout Meal 00:04:00 Post Workout Meal 00:07:00 What About the Anabolic Window 00:01:00 Food Composition Introduction 2 copy 00:11:00 Protein Composition 00:02:00 Carbohydrate Composition 00:03:00 Fat Composition 00:01:00 Supplements Top 3 Beginner Supplements 00:04:00 How to Use Protein Powder When, How Much & With What 00:11:00 How to Use Creatine When,How Much & With What 00:04:00 Other Supplements to consider 00:11:00 Setting Up Your Diet How To Determin Your Optimal Calorie Intake 2 00:08:00 How to Track Calories 00:13:00 Determining Protein Intake 00:06:00 Determining Carb Intake 00:02:00 Determining Fat Intake 00:01:00 What About the Ramaining Calories 00:02:00 Determining Meal Structure 00:03:00 Quality Protein Sources 00:01:00 Quality Carbs Sources 00:01:00 Quality Sources Of Fat 00:01:00 Adjusting Your Diet For Weigh Loss & Muscle Gains Adjusting You Diet For Weight Gain 00:04:00 Adjusting Your Diet For Weight Loss 00:05:00 Cheat Days and Cheat Meals 00:05:00 Post Workout Shake 00:02:00 Healthy Dieting Healthy Dieting Intro copy 00:01:00 Dieting myth #1 Carbs are bad for you 00:02:00 Dieting Myth #2 Fat is bad for you 00:02:00 Dieting Myth #3 Protein is bad for you 00:04:00 Dieting Myth #5 Avoid Salt At All Cost 00:01:00 Dieting Myth #6 Eat several small meals throughout the day to lose weight 00:01:00 Dieting Myth #7 Diet Foods Will Lead To Weight Loss 00:01:00 Red Meat Always Causes Cancer 00:03:00 Common Diets Intro Copy 00:01:00 Common Dieting Trends Explained Common Diets Intro Copy 00:01:00 Gluten Free Diet Explained 00:03:00 Paleo Diet Explained 00:04:00 Low Carb Diet Explained 00:03:00 Intermittend Fasting Explained 00:03:00 Vegan Diet Explained 00:05:00 Micronutrients Micronutrients Introduction 00:01:00 Vitamin A 00:02:00 Vitamin B 00:01:00 Vitamin C 00:01:00 Vitamin D 00:02:00 Vitmain E 00:01:00 Vitamin K 00:01:00 Calcium 00:02:00 Magnesium 00:01:00 Phosphorus 00:01:00 Potassium 00:01:00 Sodium 00:01:00 Copper 00:01:00 Iron 00:01:00 Zinc 00:02:00 Water 00:04:00 More Dieting Tips & Strategies Intro Specific dieting tips and strategies 00:01:00 5 Best Supplements to Boost Your Immune System 00:03:00 How to Read a Nutrition Label 00:03:00 How to Do You Own Research 00:04:00

Nutrition Certification Masterclass for the Correct Dieting & Meal Planning
Delivered Online On Demand
£10.99

Lesson Planning for Teachers

5.0(5)

By Online Training Academy

Are you ready to unlock the secret to crafting captivating lessons that leave a lasting impact on your students? Imagine stepping into your classroom with confidence, armed with the expertise to design lessons that not only educate but inspire. Delve into the art of lesson planning with our meticulously curated course, where each module acts as a beacon guiding you through the intricacies of educational design. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the foundational principles behind effective teaching methodologies, ensuring every moment in the classroom is purposeful and engaging. From understanding the nuances of curriculum development to mastering the art of incorporating cutting-edge technology, this course equips you with the tools needed to create dynamic learning experiences. Explore the anatomy of a well-structured lesson, learning how to seamlessly integrate objectives and learning aims to drive student success. Embrace the journey of educational enlightenment as you navigate through the realms of assessment and evaluation, empowering you to measure progress accurately and adjust your approach accordingly. With a blend of theory and practical insights, this course is your gateway to becoming a master architect of education, sculpting lessons that ignite curiosity and foster a love for learning. Elevate your teaching prowess and embark on a transformative voyage towards educational excellence. Course Curriculum Module 01: An Introduction to Planning and Teaching Module 02: Planning and Preparation in Teaching Module 03: Curriculum Module 04: Structure and Format Module 05: Methodology Module 06: Objectives and Learning Aims Module 07: Assessment and Evaluation Module 08: Incorporating Technology in Lesson Planning Learning Outcomes: Plan effective lessons integrating diverse teaching methodologies for engagement. Develop clear learning objectives aligning with curriculum standards effectively. Implement assessment strategies to evaluate student progress and learning outcomes. Utilize technology tools to enhance lesson delivery and student engagement. Adapt lesson plans to accommodate diverse student needs and abilities. Demonstrate understanding of curriculum structure and format in lesson planning. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring teachers seeking foundational knowledge in lesson planning methods. Experienced educators aiming to refine their lesson planning skills. Teaching assistants looking to enhance their contribution to lesson preparation. Education administrators interested in understanding the lesson planning process. Individuals considering a career change to teaching or education-related roles. Career path Primary School Teacher Secondary School Teacher Special Educational Needs Coordinator (SENCO) Curriculum Developer Education Consultant Teaching Assistant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Lesson Planning for Teachers
Delivered Online On Demand4 hours
£10

Lesson Planning for Teachers

5.0(5)

By Online Training Academy

Are you ready to unlock the secret to crafting captivating lessons that leave a lasting impact on your students? Imagine stepping into your classroom with confidence, armed with the expertise to design lessons that not only educate but inspire. Delve into the art of lesson planning with our meticulously curated course, where each module acts as a beacon guiding you through the intricacies of educational design. Key Features: CPD Certified Developed by Specialist Lifetime Access Discover the foundational principles behind effective teaching methodologies, ensuring every moment in the classroom is purposeful and engaging. From understanding the nuances of curriculum development to mastering the art of incorporating cutting-edge technology, this course equips you with the tools needed to create dynamic learning experiences. Explore the anatomy of a well-structured lesson, learning how to seamlessly integrate objectives and learning aims to drive student success. Embrace the journey of educational enlightenment as you navigate through the realms of assessment and evaluation, empowering you to measure progress accurately and adjust your approach accordingly. With a blend of theory and practical insights, this course is your gateway to becoming a master architect of education, sculpting lessons that ignite curiosity and foster a love for learning. Elevate your teaching prowess and embark on a transformative voyage towards educational excellence. Course Curriculum Module 01: An Introduction to Planning and Teaching Module 02: Planning and Preparation in Teaching Module 03: Curriculum Module 04: Structure and Format Module 05: Methodology Module 06: Objectives and Learning Aims Module 07: Assessment and Evaluation Module 08: Incorporating Technology in Lesson Planning Learning Outcomes: Plan effective lessons integrating diverse teaching methodologies for engagement. Develop clear learning objectives aligning with curriculum standards effectively. Implement assessment strategies to evaluate student progress and learning outcomes. Utilize technology tools to enhance lesson delivery and student engagement. Adapt lesson plans to accommodate diverse student needs and abilities. Demonstrate understanding of curriculum structure and format in lesson planning. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring teachers seeking foundational knowledge in lesson planning methods. Experienced educators aiming to refine their lesson planning skills. Teaching assistants looking to enhance their contribution to lesson preparation. Education administrators interested in understanding the lesson planning process. Individuals considering a career change to teaching or education-related roles. Career path Primary School Teacher Secondary School Teacher Special Educational Needs Coordinator (SENCO) Curriculum Developer Education Consultant Teaching Assistant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Lesson Planning for Teachers
Delivered Online On Demand1 hour 54 minutes
£10

Level 5 Diploma on Pharmacy Assistant

5.0(5)

By Online Training Academy

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 5 Diploma on Pharmacy Assistant
Delivered Online On Demand6 hours 36 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

UK Screenwriting Course

5.0(5)

By Online Training Academy

Picture yourself embarking on a journey through the captivating realm of storytelling, where every word becomes a brushstroke painting vivid landscapes of imagination. Our comprehensive screenwriting course offers you a ticket to dive deep into the heart of cinematic creation, unveiling the secrets of crafting narratives that captivate audiences worldwide. From the flicker of an idea to the glow of the silver screen, each module is a stepping stone, guiding you through the intricate artistry of screenwriting. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Discover the alchemy behind transforming mere thoughts into compelling plots and multi-dimensional characters that resonate with viewers. Unravel the mysteries of genre, mastering the delicate balance between tradition and innovation. Dive into the essence of dialogue, where every word carries the weight of emotion and intention, breathing life into your creations. Structure your stories with the precision of a master architect, ensuring every beat resonates with dramatic tension and narrative flow. Explore the intricacies of the British film industry, understanding its nuances and navigating its pathways with confidence. Join us on this odyssey of creativity and discovery, where your dreams take shape and your voice finds its cinematic resonance. Course Curriculum Module 01: Introduction to Screenwriting Module 02: Motivation & Ideas Module 03: Research & Development Module 04: Genre Module 05: Story & Plot Module 06: Character & Dialogue Module 07: Structure & Format Module 08: Synopses, Outlines & Treatments Module 09: Drafts Module 10: Marketing Module 11: Troubleshooting Module 12: Glossary Module 13: Screenwriting and British Film Industry Module 14: Agreements Module 15: How Much Do UK Screenwriters Earn? Module 16: Greatest British Screenwriters of All Time Learning Outcomes: Develop compelling storylines with engaging characters and authentic dialogue. Master the intricacies of screenplay structure and formatting guidelines effectively. Navigate the nuances of different genres to craft impactful narratives. Understand the process of researching, developing, and refining story concepts. Create professional synopses, outlines, and treatments to pitch your screenplay. Gain insights into the British film industry landscape and market your scripts effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring screenwriters seeking comprehensive guidance in script development. Creatives with a passion for storytelling looking to break into film. Individuals interested in understanding the UK film industry dynamics. Writers aiming to refine their skills in screenplay structure and formatting. Professionals keen on exploring the lucrative opportunities in screenwriting. Career path Screenwriter for British television series. Script consultant for UK production companies. Story editor for British film studios. Script reader for UK-based literary agencies. Screenwriting instructor at British film schools. Freelance screenwriter for UK film festivals. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

UK Screenwriting Course
Delivered Online On Demand5 hours 6 minutes
£10