1768 Step courses in Liverpool delivered Live Online

Course Overview This Leadership and Management course provides a comprehensive foundation for individuals aiming to thrive in supervisory or managerial positions across diverse sectors. Designed to enhance your ability to lead with confidence and integrity, the course explores essential leadership theories, management practices, and strategic planning methods. Learners will gain valuable insight into how to cultivate high-performing teams, manage organisational change, and apply ethical leadership principles. With a strong emphasis on effective communication, conflict resolution, and time management, this course ensures a well-rounded understanding of what it takes to guide teams, influence stakeholders, and achieve long-term business objectives. Whether you are aspiring to step into a leadership role or looking to refine your current management approach, this course equips you with the knowledge and awareness needed to lead with purpose and efficiency. Course Description This course delves into the key components of effective leadership and structured management. Covering everything from leadership theories and performance enhancement to organisational skills and emotional intelligence, it is structured to build your capability in motivating teams, handling workplace dynamics, and aligning business goals with people development. Topics such as negotiation, talent management, succession planning, and risk management are explored in depth, supported by modules on communication and corporate responsibility. You will also examine strategies for managing stress, driving change, and responding to office politics constructively. Through a structured and professionally developed curriculum, learners will develop a nuanced understanding of leadership principles and the core responsibilities that accompany managerial roles. This course encourages thoughtful, ethical, and informed leadership, enabling you to foster positive work environments and drive impactful results within any organisation. Course Modules: Module 01: Introduction to The Course Module 02: Understanding Management and Leadership Module 03: Leadership Theories Module 04: Improving Management and Leadership Performance Module 05: High Performance Teams Module 06: Motivating Employees Module 07: Organisational Skills Module 08: Talent Management Module 09: Succession Planning Module 10: Business Process Management Module 11: Communication Skills Module 12: Negotiation Techniques Module 13: Managing Meetings and Giving Feedback Module 14: Managing Change Module 15: Time Management Module 16: Stress Management Module 17: Emotional Intelligence in Leadership Module 18: Managing Conflict Module 19: Dealing with Office Politics Module 20: Risk Management Module 21: Corporate Responsibility and Ethics (See full curriculum) Who is this course for? Individuals seeking to build leadership confidence and strategic thinking. Professionals aiming to transition into management or senior roles. Beginners with an interest in leadership principles and organisational development. Team leads, supervisors, and aspiring managers across industries. Career Path Team Leader Operations Manager Human Resources Officer Department Head Business Development Manager Strategy Consultant Corporate Trainer Project Coordinator Office Manager Organisational Development Advisor

Getting Started The MSc in Project Management programme is designed for graduates and professionals aiming to pursue or advance their careers in project management. It equips students with the necessary skills and knowledge to effectively plan, develop, manage, and execute complex projects. This comprehensive programme gives students a deep understanding of the project manager role, covering various management processes and practices relevant to project management. Students will gain proficiency in applying their expertise across different sectors. Enrolling in the MSc in Project Management programme enables students to develop the expertise needed to excel in the field and pursue rewarding careers in managing projects effectively. The programme offers an engaging and comprehensive learning experience for individuals seeking career advancement in senior management. The MSc in Project Management (Advanced Entry) delivered by the London Graduate School and awarded by the University of Buckingham through distance learning. School of Business and Technology London partners with LGS to promote this programme with the University of Buckingham. About Awarding Body Buckingham is unique. It is the only independent University in the UK with a Royal Charter and probably the smallest, with around 2,700 students (approx 1,600 on campus). The University campus is well known for being one of the most attractive locations in the region. The Great Ouse River, home to much wildlife, winds through the heart of campus. Each student mixes with over 100 other different nationalities, so being at Buckingham is just like being in a mini global village. These contacts, acquaintances and friendships carry on long after life at Buckingham is over. Ranked Top 10 for Student Satisfaction Ranked Top 10 for Graduate Prospect Recognised by World Education Services (WES) OTHM Qualifications are approved and regulated by Ofqual (Office of Qualifications and Examinations Regulation) and recognised by Qualifications Wales. OTHM qualifications have achieved a reputation for maintaining significant skills in various job roles and industries like Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. OTHM serves the progression option with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top-up and Master's/top-up programmes. Regulated by ofqual.gov.uk Recognised by World Education Services (WES) Assessment Assignments and Project No Examinations Entry Requirements A Bachelor's degree or an equivalent or higher qualification. A copy of a valid photo ID. A Statement of Purpose outlines your motivations for joining the course and your career aspirations in project management. An updated Curriculum Vitae (CV) that highlights at least two years of work experience at the graduate level in either a managerial or professional capacity. English Requirements A pass in English at A-level. A Bachelor's degree that was studied and assessed in English. An IELTS overall score of 6.5, with a minimum of 6.0 in each component. A TOEFL score of 72 overall, with a minimum of 18 in reading, 17 in listening, 20 in speaking, and 17 in writing. This includes the TOEFL Home Edition. In addition to the above requirements, all applicants will be scheduled for a live virtual interview with a staff member from the London Graduate School. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MSc in Project Management Advanced Entry Programme Structure Research Methods Consultancy Project Report Delivery Methods The MSc in Project Management (Advanced Entry) is delivered by the London Graduate School and awarded by the University of Buckingham through distance learning. You will receive excellent support from academic team of London Graduate School, including your programme manager and your supervisor who will be with you every step of the way. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Data platform engineers Architects and operators who build and manage data analytics pipelines Overview In this course, you will learn to: Compare the features and benefits of data warehouses, data lakes, and modern data architectures Design and implement a batch data analytics solution Identify and apply appropriate techniques, including compression, to optimize data storage Select and deploy appropriate options to ingest, transform, and store data Choose the appropriate instance and node types, clusters, auto scaling, and network topology for a particular business use case Understand how data storage and processing affect the analysis and visualization mechanisms needed to gain actionable business insights Secure data at rest and in transit Monitor analytics workloads to identify and remediate problems Apply cost management best practices In this course, you will learn to build batch data analytics solutions using Amazon EMR, an enterprise-grade Apache Spark and Apache Hadoop managed service. You will learn how Amazon EMR integrates with open-source projects such as Apache Hive, Hue, and HBase, and with AWS services such as AWS Glue and AWS Lake Formation. The course addresses data collection, ingestion, cataloging, storage, and processing components in the context of Spark and Hadoop. You will learn to use EMR Notebooks to support both analytics and machine learning workloads. You will also learn to apply security, performance, and cost management best practices to the operation of Amazon EMR. Module A: Overview of Data Analytics and the Data Pipeline Data analytics use cases Using the data pipeline for analytics Module 1: Introduction to Amazon EMR Using Amazon EMR in analytics solutions Amazon EMR cluster architecture Interactive Demo 1: Launching an Amazon EMR cluster Cost management strategies Module 2: Data Analytics Pipeline Using Amazon EMR: Ingestion and Storage Storage optimization with Amazon EMR Data ingestion techniques Module 3: High-Performance Batch Data Analytics Using Apache Spark on Amazon EMR Apache Spark on Amazon EMR use cases Why Apache Spark on Amazon EMR Spark concepts Interactive Demo 2: Connect to an EMR cluster and perform Scala commands using the Spark shell Transformation, processing, and analytics Using notebooks with Amazon EMR Practice Lab 1: Low-latency data analytics using Apache Spark on Amazon EMR Module 4: Processing and Analyzing Batch Data with Amazon EMR and Apache Hive Using Amazon EMR with Hive to process batch data Transformation, processing, and analytics Practice Lab 2: Batch data processing using Amazon EMR with Hive Introduction to Apache HBase on Amazon EMR Module 5: Serverless Data Processing Serverless data processing, transformation, and analytics Using AWS Glue with Amazon EMR workloads Practice Lab 3: Orchestrate data processing in Spark using AWS Step Functions Module 6: Security and Monitoring of Amazon EMR Clusters Securing EMR clusters Interactive Demo 3: Client-side encryption with EMRFS Monitoring and troubleshooting Amazon EMR clusters Demo: Reviewing Apache Spark cluster history Module 7: Designing Batch Data Analytics Solutions Batch data analytics use cases Activity: Designing a batch data analytics workflow Module B: Developing Modern Data Architectures on AWS Modern data architectures

For new users and the curious. Hello, For new users and the curious. IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session. This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed.

When managers have too many decisions to make, it can have a serious impact on the speed and efficiency of the organisation. When those decisions are commercial ones, the results can wreak havoc with the bottom line. Often the problem arises when those below them or in operational areas of the organisation aren't equipped or allowed to make a decision for themselves. Issues get passed back up and that wastes time. This programme provides a solution, giving your entire team the skills to: And most importantly, they'll be able to do this in line with the broader aims and commercial objectives of the business. By the end of the programme participants will be able to: Fully appreciate the importance of effective decision-making in business Use the five-step 'Stop, Think, Act!' decision-making process Stop leaping to conclusions Really understand the situations and decisions they are dealing with Identify good options Evaluate those options Make decisions and then put them into action Apply these tools and techniques to all their decisions in future 1 Understanding the business we work in What are the critical factors in our business? What is the SWOT analysis for our business? 2 Understanding what decision-making is 3 Background Culture of 'having to be doing' To change things we have to think about it! We are paid to make decisions! 4 Recognise the opportunity to make a decision 5 The 'Stop, Think, Act!' technique 6 STOP! Recognise the opportunity to make a decision Don't leap to conclusions Get ready to think Initial questions:Is this my decision? (Do I have the authority?)Who is this going to affect? (Do they need to be included?)When do I need to make the decision? (What's the timeline?) 7 THINK! The 3 Cs - making sure we understand the decisions we have to make What is the context of this decision?What is the overall situation?Why is this decision important?What do we need to achieve?What will success look like? Do I have clarity about the decision I need to make?Can I write it down?Can I express it clearly in two sentences? What are the criteria?What are the critical commercial factors that we will use to select our options?What will we use to measure the business success? 8 ACT! Identifying options What data do I need to collect?Issues with today's overloadIdentifying what will help you Select optionsHow many options?Must match your criteriaMust achieve success'Decision compass' exercise Analyse optionsTabular methodRisk analysis (likelihood v effect)Head, heart and gut (is there any organisational history/bias that we are up against?) Making your decision Taking it to actionFirst actionsPlanning how to make it happen

Trying New Things Course Overview This course, "Trying New Things," is designed to encourage learners to step outside their comfort zones and embrace new experiences. It focuses on the value of trying new things and how it contributes to personal growth and professional development. The course will guide you through various strategies to foster an open mindset, improve adaptability, and gain confidence in tackling unfamiliar situations. Upon completion, you will have the skills and motivation to explore new opportunities in both your personal and professional life. This course aims to inspire you to take initiative, embrace change, and build resilience in navigating new challenges. Course Description "Trying New Things" offers learners the opportunity to explore the benefits of expanding their horizons and pushing boundaries. The course delves into techniques for overcoming fear and hesitation when faced with unfamiliar experiences. You will explore methods to develop curiosity, adaptability, and a growth mindset, while learning how to apply these skills in various aspects of life. Key topics include risk-taking, fostering creativity, and setting realistic goals for change. Through engaging learning materials, you will gain confidence in trying new things and be equipped with the mental tools to make sound decisions when faced with novel situations. By the end of the course, learners will have a comprehensive understanding of how embracing change and new challenges can lead to lasting personal and career growth. Trying New Things Curriculum: Module 01: The Power of Trying New Things Module 02: Overcoming Fear and Embracing Change Module 03: Developing a Growth Mindset Module 04: Setting and Achieving Personal Challenges Module 05: Building Confidence in New Experiences Module 06: Leveraging New Experiences for Career Growth Module 07: Reflecting and Adapting for Continued Success (See full curriculum) Who is this course for? Individuals seeking to enhance their personal growth and resilience Professionals aiming to improve their adaptability and innovation in the workplace Beginners with an interest in embracing change and self-improvement Anyone interested in developing new skills and expanding their potential Career Path Personal development coach HR professional Leadership and team development roles Innovation and creativity-focused industries Entrepreneurship and small business management

Gain Confidence and Presence as a TV Presenter Course Overview: "Gain Confidence and Presence as a TV Presenter" is an engaging and comprehensive course designed for aspiring TV presenters who wish to enhance their on-screen presence. It covers the essential skills and knowledge required to succeed in this field, focusing on confidence-building, presenting techniques, and key industry practices. Learners will gain the ability to speak confidently in front of the camera, handle teleprompters, and create a professional showreel, ultimately helping them to establish a strong and compelling presence in the media. This course is ideal for those looking to build a career as a TV presenter, as it provides the tools and techniques needed to excel in both live and recorded broadcast settings. Course Description: This course delves into the core aspects of becoming a successful TV presenter, with a focus on building confidence and mastering key techniques. Participants will explore various topics such as understanding the role of a presenter, the qualifications and skills required, and the best practices for speaking in front of the camera. Additionally, the course covers teleprompter use, creating showreels, conducting interviews, and crafting scripts for effective presentation. Learners will gain valuable insights into the nuances of TV presenting, allowing them to present with clarity, confidence, and professionalism. By the end of the course, learners will have the knowledge and skills needed to step into the world of television presenting, whether for news, entertainment, or specialised broadcasts. Gain Confidence and Presence as a TV Presenter Curriculum: Module 01: Who is a TV Presenter? Module 02: Qualifications and Skills Required to Become a Presenter Module 03: Essentials to Become a Presenter Module 04: Talking To/ Speaking in Front of The Camera Module 05: Talk Back and Teleprompter Module 06: Creating a Showreel Module 07: Interviewing Techniques Module 08: Scripting Techniques (See full curriculum) Who is this course for? Individuals seeking to build a career as a TV presenter Professionals aiming to enhance their public speaking skills Beginners with an interest in media and broadcasting Those looking to improve their on-screen presence and confidence Career Path: TV Presenter News Anchor Broadcast Journalist Entertainment Host Media Consultant Radio Presenter Content Creator for TV or Online Platforms

Veterinary Assistant Diploma Level 3 Course Overview The Veterinary Assistant Diploma Level 3 provides learners with an in-depth understanding of the veterinary profession, covering a wide range of essential topics necessary for supporting veterinary teams. This course equips students with the knowledge and skills required to assist in the care of animals, provide customer service in veterinary clinics, and contribute to the smooth running of veterinary practices. Learners will explore key areas such as animal anatomy, disease prevention, and medical procedures, alongside important client interaction and administration skills. Upon completion, learners will be prepared to step into a vital role within the veterinary sector, offering strong career prospects and the opportunity to make a positive impact in animal healthcare. Course Description This comprehensive course delves into the fundamentals of veterinary care, focusing on animal biology, care techniques, and industry-specific practices. Topics covered include animal anatomy and physiology, infectious diseases, diagnostic procedures, and medical treatment protocols. Additionally, learners will gain insights into the administrative aspects of a veterinary practice, including patient records, client communication, and essential office procedures. Throughout the course, students will develop a well-rounded skill set that prepares them to effectively support veterinary professionals in a variety of settings. By the end of the course, learners will possess a solid understanding of the veterinary assistant's role, along with the confidence to contribute to the daily operations of a veterinary clinic or hospital. Veterinary Assistant Diploma Level 3 Curriculum Module 01: Introduction to Veterinary Medicine Module 02: Animal Anatomy and Physiology Module 03: Common Animal Diseases and Treatments Module 04: Diagnostic Procedures in Veterinary Care Module 05: Veterinary Practice and Administration Module 06: Veterinary Client Communication and Support Module 07: Animal Welfare and Ethical Considerations Module 08: Legal and Regulatory Requirements in Veterinary Care Module 09: Preventative Care and Health Maintenance Module 10: Career Development in the Veterinary Field (See full curriculum) Who is this course for? Individuals seeking to become a Veterinary Assistant Professionals aiming to advance their career in animal healthcare Beginners with an interest in veterinary medicine and animal care Those wishing to contribute to the welfare and health of animals Career Path Veterinary Assistant Veterinary Receptionist Animal Health Care Technician Animal Welfare Officer Veterinary Practice Administrator

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

Duration 2 Days 12 CPD hours This course is intended for This class is designed for individuals responsible for implementing a new B2B Commerce Cloud on Classic storefront or providing functional storefront maintenance in a support or administrative role. Overview Understand the different types of products and how to configure them. Set up different pricing strategies. Understand how to implement Marketing and Pricing Strategies. Organize your storefront by configuring Categories and Menus. Understand how the B2B Commerce Cloud handles Internationalization by setting up additional currencies and languages. Grasp Attribute Driven Commerce. Configure Facetted Searches. Take the next step toward a B2B Commerce Administrator Accreditation. Design, build, and launch a business-to-business (B2B) commerce solution that enables retailers, wholesalers, or distributors to purchase goods or services from your brand. In this 2-day class, our Commerce Cloud experts will walk you through how to set up and configure the essential elements required to manage a storefront, so you can deliver a buyer experience that satisfies your organization?s unique requirements. Platform Overview Understand the Features and Functionality of B2B Commerce Setup Administer Commerce Cloud Adjust Sharing Settings Configure the Storefront Secure Domain Style Your Storefronts with Themes Add Widgets to Storefront Pages Leverage Indexing Enable Caching for Storefront Pages B2B Buyers Manage Contacts Create Buyer Users Understand Community Licenses Enable a User Create Account Groups Create Price Lists Manage Storefront Access Products Add Standard Products to a Price Book Create a Product Bundle Create a Product Kit Create an Aggregated Product Create a Dynamic Kit Create an Assembly Product Marketing and Pricing Strategies Show Related Products Create Subscription Products Set Up Promotions Offer Coupons for Discounts on Storefront Purchases Offer Tiered Pricing to Give Customers a Price Break Configure Attribute Pricing Configure Contract Pricing Storefront Organization Show Your Featured and Spotlight Products Plan Your Category Structure Add a Menu Component Create Page Sections Customize Storefront Headings with Page Labels Localization Add or Change the List of Available Languages Add or Change the List of Available Currencies Localize Objects Advanced Configurations Enable Effective Accounts Split an Order with Line Level Independence Additional course details: Nexus Humans Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.