802 Speech courses delivered Online

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This Public Speaking & Presentation Skills Course will enable you to overcome stage fright, engage the audience and deliver impactful presentations, empowering you to be a persuasive and compelling speaker. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme The secret to using speaker notes effectively. Unfolding expert judgment for your public speaking and presenting opportunities. Passing the ultimate presentation skills test. Building an ethical cheat sheet. Guide to your personalised professional presentation critique. The summary to successful public speaking and presentation skills path. Why Public Speaking & Presentation Skills Course right for you? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.Are you immune to the fear of public speaking? If you are interested in growing into a seasoned speaker, then the public speaking and presentation skills Course will support you in a more solid understanding of public speaking as well as presentation skills. The course is composed in a style to push you to the next level of public speaking and the secret to using speaker notes effectively. Explore the summing-up of commencing your public speaking and presenting skills journey. The public speaking and presentation skills course is endeavoured at evading the initial wrong turn that most speakers and presenters make while presenting. Once you have completed this course and obtained your certification, you will be able to enhance your art of public speaking and presentations. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Public Speaking & Presentation Skills Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Quickly Become an Excellent Speaker and Presenter 2 Lectures Quick Wins! The Secret to Using Speaker Notes Effectively Avoiding the Initial Wrong Turn Most Speakers and Presenters Make Concluding the Beginning of Your Public Speaking and Presenting Skills Journey Developing Expert Judgment for Your Public Speaking and Presenting Opportunities The Radical Yet Simple Solution to Finding Great Messages Your Stories Will Make Your Ideas Unforgettable Your Powerpoint Will Create Engagement, Not Slumber Passing the Ultimate Presentation Skills Test Building an Ethical Cheat Sheet Just for You This is the Do or Die Moment for Your Speaking Improvement There is a Perfect Test for Your Speech or Presentation I Will Give You a Personalized Professional Presentation Critique Right Here The Successful Public Speaking and Presentation Skills Path Continuing Your Path of Public Speaking and Presentation Skills Improvement Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of public speaking & presentation. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Do you want to learn how to train a dog properly? Are you interested in running a dog training business? Then this course is for you. Learn how to stand out from your dog training competitors and become the go-to dog training business to thousands of customers. Turn your business into a brand with this expertly made course by Sharon Bolt. Sharon is an expert in this field and was the featured trainer in BBC Documentary 'Britain's Most Embarrassing Pets'. She has had a regular slot on BBC Radio since 2008 and has been featured in over 40 local and national newspapers, magazines, television and radio stations; so you are learning from the expert. This Dog Training - Running A Dog Training Business course is an insightful teaching program that will quickly take you from being just an animal lover to a person who's running a successful dog training business. Know how to turn your passion into a profession and increase your earning potential. Course Highlights You'll see step-by-step video demonstrations that show you: How to create an unforgettable dog training brand. How to choose the right niche or target market for your business. How to attract your target market and ideal dog training clients. How to create transformational dog training packages that your clients will love and pay a high price for. How to price your transformational dog training packages and successfully use payment plans and money-back guarantees. How to easily sell your dog training services without it feeling like you're selling. How to track and test what is working in your dog training business so you focus on what's working rather than what's not. What you'll learn Know how to create an unforgettable brand. Choose the right niche or target market for you. Know how to attract your target market and Ideal clients. Create transformational packages that your clients will love and pay top dollar for. Know how to price your transformational packages. Learn how to successfully use payment plans and money back guarantees. Learn how to easily sell your services without it feeling like you're selling. Know how to track and test what is working in your business so you focus on what's working rather than what's not. Who is this Course for? This Dog Training - Running A Dog Training Business course is perfect for people who have (or would like to have) their own dog training business, as well as people who already have a dog-related business, such as dog walkers, dog groomers and pet sitters. The business examples used during the course are for the dog training industry, although the same format applies whether you are in a dog-related business or otherwise.  It is also ideal for start-up businesses or for people who have been in business for some time who have not got their business and marketing strategies in place and are working long hours for little reward. Requirements  Our Dog Training - Running A Dog Training Business course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection, from anywhere at any time, without any kind of limitation. This course will give you the best results if you already have your own business or want to start one soon. And You should love dogs and want to help them. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. This Is What You'll Get From This Course This Is What You'll Get From This Course FREE 00:02:00 Creating An Unforgettable Brand 3 Elements Your Brand Must Have 00:06:00 Your Personal Brand 00:10:00 Branding Errors 00:05:00 Your Branding Aim 00:02:00 Creating An Unforgettable Brand - Handout 00:00:00 Creating An Unforgettable Brand - Video Slides 00:31:00 How To Choose A Niche Or Target Market Finding The Right Niche Or Target Market For You 00:09:00 Why People Don't Niche And What They Miss Out On 00:06:00 How To Identify Your Niche Or Target Market 00:03:00 How To Choose A Niche - Handout & Workbook 00:04:00 How To Choose A Niche - Video Slides 00:13:00 How To Attract Your Niche or Target Market How To Avoid The Common Mistakes Often Made When Attracting Your Target Market 00:09:00 7 Ways To Find Out Your Potential Client's Pain Points 00:04:00 How To Create 'Benefit Statements' That Will Get People Wanting To Work With You 00:06:00 How To Find Your USP (Unique Selling Point) 00:03:00 How To Attract Your Target Market - Handout 00:08:00 How To Attract Your Target Market - Video Slides 00:35:00 How To Create Transformational Packages That Your Clients Will Love 3 Things To Do In Order To Get Paid Well And Stop Trading Time For Money 00:04:00 The Best Ways To Deliver Your Transformational Packages 00:06:00 How Much To Charge And Suggested Packages 00:09:00 Student Question Answered On Creating Transformational Packages 00:11:00 How To Create Transformational Packages - Handout & Workbook 00:06:00 How To Create Transformational Packages - Video Slides 00:19:00 Pricing, Payment Plans And Money Back Guarantees How To Select The Right Price 00:07:00 How To Plan Your Financial Goals 00:04:00 Payment Plans - Should You Use Them And If So What's The Best Way To Do So 00:03:00 The Magic Of Money Back Guarantees - What Most People Don't Realize... 00:08:00 Pricing, Payment Plans And Money Back Guarantees - Handout 00:03:00 Pricing, Payment Plans And Money Back Guarantees - Video Slides 00:24:00 How To Sell With Integrity How To Sell Authentically 00:03:00 7 Steps To Closing A Sale With Integrity 00:09:00 Getting A Yes - Then What? 00:02:00 How To Track And Test What's Working And What's Not 00:03:00 How To Sell With Integrity - Handout 00:04:00 How To Sell With Integrity - Video Slides 00:22:00 Bonus Section **Bonus** How To Get A Great Testimonial 00:03:00 **Bonus* How To Create An 'Elevator Speech' For A Memorable 1st Impression 00:04:00 Mock Exam Mock Exam- Dog Training - Running A Dog Training Business 00:20:00 Final Exam Final Exam- Dog Training - Running A Dog Training Business 00:20:00

Meditation is an excellent medium to find contentment and happiness in life. The Mindfulness Meditation course is here to show you the methods of mindful meditation. Through this course, you will be able to establish an anxiety-free life. The Mindfulness Meditation course will show you the techniques of finding mental harmony through meditation. Here, you will learn the fundamentals of sensation tracking. The informative modules will show you how to find mental freedom. You will learn to love yourself and accept who you are. It will also teach you about the strategies of guided meditation. After completing the Mindfulness Meditation course, you will be able to bring out the best in yourself. This course will provide you with the ability to help others find mental peace. Enrol now! Learning Objectives Understand the basic principles of mindful meditation Familiarise yourself with the steps of sensation tracking Learn the practice of finding mental freedom Know how to love yourself Develop a clear understanding of guided meditation Who is this Course for? This Mindfulness Meditation course is ideal for aspiring meditation trainers or those who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of the principles of mindful meditation or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Mindfulness Meditation course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successfully completing the Mindfulness Meditation course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Personal Meditation Trainer Meditation Teacher Meditation and Mindfulness Educator Course Curriculum Mindfulness Meditation Introduction : Let's begin the journey to true love! 00:09:00 Breath- a doorway to freedom! 00:13:00 Are you ready to fall in love with your body as a sacred temple? 00:13:00 Discover the mystery of the present through sensation tracking 00:13:00 If you like freedom this practice is for you! 00:10:00 Opening to the Secret of the Magical Pause 00:11:00 Lining Up Your Speech with Integrity 00:09:00 Dropping Down Into the Mystery of the Golden Realms 00:09:00 A Return to the Bliss of Self-Love 00:07:00 Now You're Ready to Dive Into Practice - A Review of it All 00:04:00 Bonus Section Bonus- Relating to Family In Present Time - Yes you can do it! 00:02:00 Guided Meditation- Open Your Heart & Experience Unconditional 00:16:00 Guided Meditation- 'The Awakened Body' 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training  The Children Counseling and Therapy Course aims to equip you with the skills necessary to effectively treat disturbed children and deal with their trauma, loss, and attachment issues. The course will present a general overview of working therapeutically with children and young people, recognizing mental health problems, ethics and expert practice, and some of the challenges associated with working in this specialized field. In addition, you’ll get knowledge about things like play development, creative methods, psychology, and art supplies. Finally, to effectively interact with children and adolescents in a therapeutic relationship, you will develop your listening, reflecting, empathy, attending, observing, paraphrasing, and summarizing abilities. What Will You Learn? Introduction to counselling Learn about developmental stages of growth in children Learn about the psychological challenges that affect kids, such as bereavement, broken homes, and bullying Understand how therapy takes place: transformation, newly found skills and recovery How to set up your own practice as a counsellor What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? Children Counselling and Therapy Course is suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic background to learn more about this subject. Career Path Training offered by the Children Counselling And Therapy Course could potentially benefit a range of roles, but would particularly enhance careers in: Child Therapist Child Psychologist School Counsellor Rehabilitation Counsellor Special Education Teacher Speech-Language Pathologist Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £79. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an acknowledged lesson. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Children Counselling And Therapy Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Introduction Psychology of Growth and Development Therapeutic Language Psychological Issues Therapeutic Outcomes Working as a Counsellor

We have been supporting executives, leaders, entrepreneurs and professionals across corporate and public sector industries, nationally and internationally. Our unique methodology focuses on effective and efficient, life-long learning with rapid, tangible and guaranteed results. In addition to our bespoke coaching workshops, our 1-to-1 online coaching sessions have proven to be an effective and flexible means of delivering speech and communication coaching. Our experience enables us to provide cost-effective, professional support. We offer flexible long-term, short-term, and intensive courses that cater to your schedule and level. Through personalised instruction, we focus on key aspects such as intonation, rhythm, and stress patterns. Start with a free consultation with one of our accent coaches, and we’ll assess your needs and goals. Transform your spoken English and communicate more effectively with our specialised accent training.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Developers and architects who will be developing applications for iOS devices. In this course you'll be shown a complete introduction to iPhone and iPad development, emphasizing the newest technologies and best practices for iOS. Introduction & Setup Start Here Joining the Apple iOS Developer Program Installing Xcode and the iOS SDK A Guided Tour of Xcode An Introduction to Xcode Playgrounds Swift Programming Language Swift Data Types, Constants, and Variables Swift Operators and Expressions Swift Flow Control The Swift Switch Statement An Overview of Swift Functions The Basics of Object Oriented Programming in Swift An Introduction to Swift Subclassing and Extensions Working with Array and Dictionary Collections in Swift Understanding Error Handling in Swift Views, Layouts, & Storyboards iOS Application and Development Architecture Creating an Interactive iOS App Understanding Views, Windows and the View Hierarchy An Introduction to Auto Layout in iOS Working with iOS Auto Layout Constraints in Interface Builder Implementing iOS Auto Layout Constraints in Code Implementing Cross-Hierarchy Auto Layout Constraints in iOS Understanding the iOS Auto Layout Visual Format Language Using Trait Variations to Design Adaptive User Interfaces Using Storyboards in Xcode An Overview of iOS Table Views Using Xcode Storyboards to Build Dynamic TableViews Implementing TableView Navigation Working with the iOS Stack View Class A Guide to Multitasking in iOS Implementing a Page based iOS Application using UIPageViewController Data Storage with Files, iCloud, & Databases Working with Directories in Swift on iOS Working with Files in Swift on iOS Preparing an iOS App to use iCloud Storage Managing Files using the iOS UIDocument Class Using iCloud Storage in an iOS Application Synchronizing iOS Key-Value Data using iCloud iOS Database Implementation using SQLite Working with iOS Databases using Core Data CloudKit Data Storage on iOS Touch, Taps, & Gestures An Overview of iOS Multitouch, Taps and Gestures An Example iOS Touch, Multitouch and Tap Application Detecting iOS Touch Screen Gesture Motions Identifying Gestures using iOS Gesture Recognizers iOS 3D Touch Implementing TouchID Authentication in iOS Apps Advanced View Options Drawing iOS 2D Graphics with Core Graphics Interface Builder Live Views and iOS Embedded Frameworks Using Core Graphics and Core Image iOS Animation using UIViewPropertyAnimator iOS UIKit Dynamics iOS Sprite Kit Programming iOS Multitasking, Background Transfer Service and Fetching iOS Application State Preservation and Restoration Integrating Maps into iOS Applications Getting Location Information using the iOS Core Location Framework Extensions An Introduction to Extensions in iOS An iOS Today Extension Widget Tutorial Creating an iOS Photo Editing Extension Creating an iOS Action Extension Receiving Data from an iOS Action Extension Building iOS Message Apps Using Event Kit to Create Date and Location Based Reminders Multimedia and Social Media Accessing the iOS Camera and Photo Library iOS Video Playback using AVPlayer and AVPlayerViewController An iOS Multitasking Picture in Picture Tutorial Playing Audio on iOS using AVAudioPlayer Recording Audio on iOS with AVAudioRecorder iOS Speech Recognition Introduction to SiriKit Integrating Twitter and Facebook into iOS Applications The App Store Making Store Purchases with SKStoreProductViewController Class Building In-App Purchasing into iOS Applications Configuring and Creating App Store Hosted Content for iOS In-App Purchases Preparing and Submitting an iOS Application to the App Store Additional course details: Nexus Humans iOS App Development Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the iOS App Development Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Register on the Success in Dog Training Business today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Success in Dog Training Business course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Success in Dog Training Business course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Success in Dog Training Business course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content This Is What You'll Get From This Course This Is What You'll Get From This Course 00:03:00 Creating An Unforgettable Brand 3 Elements Your Brand Must Have 00:06:00 Your Personal Brand 00:10:00 Branding Errors 00:05:00 Your Branding Aim 00:02:00 Creating An Unforgettable Brand - Handout 00:07:00 Creating An Unforgettable Brand - Video Slides 00:31:00 How To Choose A Niche Or Target Market Finding The Right Niche Or Target Market For You 00:09:00 Why People Don't Niche And What They Miss Out On 00:06:00 How To Identify Your Niche Or Target Market 00:03:00 How To Choose A Niche - Handout & Workbook 00:04:00 How To Choose A Niche - Video Slides 00:13:00 How To Attract Your Niche or Target Market How To Avoid The Common Mistakes Often Made When Attracting Your Target Market 00:09:00 7 Ways To Find Out Your Potential Client's Pain Points 00:04:00 How To Create 'Benefit Statements' That Will Get People Wanting To Work With You 00:06:00 How To Find Your USP (Unique Selling Point) 00:03:00 How To Attract Your Target Market - Handout 00:08:00 How To Attract Your Target Market - Video Slides 00:35:00 How To Create Transformational Packages That Your Clients Will Love 3 Things To Do In Order To Get Paid Well And Stop Trading Time For Money 00:04:00 The Best Ways To Deliver Your Transformational Packages 00:06:00 How Much To Charge And Suggested Packages 00:09:00 Student Question Answered On Creating Transformational Packages 00:11:00 How To Create Transformational Packages - Handout & Workbook 00:06:00 How To Create Transformational Packages - Video Slides 00:19:00 Pricing, Payment Plans And Money Back Guarantees How To Select The Right Price 00:07:00 How To Plan Your Financial Goals 00:04:00 Payment Plans - Should You Use Them And If So What's The Best Way To Do So 00:03:00 The Magic Of Money Back Guarantees - What Most People Don't Realize 00:08:00 Pricing, Payment Plans And Money Back Guarantees - Handout 00:03:00 Pricing, Payment Plans And Money Back Guarantees - Video Slides 00:24:00 How To Sell With Integrity How To Sell Authentically 00:03:00 7 Steps To Closing A Sale With Integrity 00:09:00 Getting A Yes - Then What? 00:02:00 How To Track And Test What's Working And What's Not 00:03:00 How To Sell With Integrity - Handout 00:04:00 How To Sell With Integrity - Video Slides 00:22:00 Bonus Section **Bonus** How To Get A Great Testimonial 00:03:00 **Bonus* How To Create An 'Elevator Speech' For A Memorable 1st Impression 00:04:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

This PMI-RMP Certification Training will help you master the processes of risk management and the structured and objective approach to addressing uncertainty in projects. You will learn how to conduct risk planning, identification and analysis, and control both known and unknown risks in projects.