764 Speech courses in Liverpool delivered On Demand

The Art of Persuasion Certification The art of persuasion is a difficult one to master but is an invaluable skill to possess. No one wants to be forced to use coercion or aggressive tactics to get their point across or to find common ground on an issue. Persuasion is based on reasoning and understanding rather than hostility or threats, making it the best way to convince your conversation partner that you are right or that your way of doing things is the preferred one. This course goes into detail about how you can develop your own persuasive skills. By practising these skills, you may find that you master the art of persuasion in very little time. We begin by discussing the way human behaviour is often motivated. Next, we move on to discuss Aristotle's persuasive techniques - ones that are still very relevant today. Finally, we leave you with the steps you should take to ensure that your argument is persuasive. These steps work well in both speech and the written word, making them ideal for essay writers and presenters alike. You Will Learn: The five main influencers of human behaviour and how you should respond to them The four modes of persuasion and how they can be applied today Information on how those persuasive techniques can be used for good or bad intentions How to use Monroe's Motivated Sequence to your advantage Benefits of Taking This Course: Learning how to become more persuasive in your everyday life without resorting to aggression Being able to participate in more productive conversations Understanding why people tend to display the habits they do Learning how to use simple persuasive techniques in your everyday speech Learning how to construct a persuasive argument in just a few simple steps

CPDQS Accredited | 11-in-1 Premium Bundle | +Gifts: Free PDF & Transcript Certificates | New & Updated | Tutor Support

Are you ready to embark on an enlightening journey of wisdom with the Audiology bundle and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Audiology, Deaf Awareness & Noise Protection. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Audiology Course 02: Deaf Awareness Course 03: Voice Disorders Course 04: Noise and Hearing Protection Training Course 05: Child Language Disorder (CLD) Course 06: Speech and Language Therapy Course 07: BSL Level 2 Course 08: Dyslexia The Audiology, Deaf Awareness & Noise Protection bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Audiology, Deaf Awareness & Noise Protection package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Audiology bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Audiology bundle. Establish robust bases across each course nestled within the Audiology bundle. Decipher intricate concepts through the articulate content of the Audiology bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Audiology bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Audiology bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Audiology bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Audiology bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Audiology bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Audiology journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for: Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, anyone can enrol in this bundle. Study for the bundle using any internet-connected device, such as a computer, tablet, or mobile device. Career path Armed with the Audiology bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Audiology bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Public speaking course will help you to learn how to control your nerves, how to speak with confidence and become a good speaker.

Fall into Savings. Enjoy the biggest price fall this Autumn! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Our Train the Trainer course intends to provide learners with a series of methods and techniques that can be applied to train the trainers. So get trained with this expert-designed course and utilise your learning masterfully. With this comprehensive course, you will learn about different approaches to train the trainers in an effective way. This course gives you what you need to understand the core concept of coaching and its ins and outs. This comprehensive courses on Train the Trainer will certainly meet your essential needs to become more proficient in understanding, practising and implementing effective training for trainers. This Train the Trainer Bundle Consists of the following Premium courses: Course 01: Train the Trainer - Part 1 Course 02: Train the Trainer - Part 2 Course 03: Teach Anybody Anything Course 04: Virtual Training Masterclass Course 05: Training Techniques for Beginners Course 06: Train the Trainer Recharge: The Healthy Trainer Course 07: Coaching & Mentoring Course 08: Performance Management Course 09: Motivation Skills Course 10: Goal Setting Masterclass Course 11: Working Effectively Across Cultures Course 12: Public Speaking and Presentation Skill Course Course 13: Leadership & Management Diploma Course 14: Personal and Networking Skills What will you learn from this course? Learn how to increase training adoption and happiness at your organisation. Find out key traits of the trainers that help you connect with them. Explore the training coaching process with excitement and energy. Learn how to create accountability for better instructional designers and trainers. Learn how to build transparency and trust in training and leadership. Create a powerful and practical summary of your training observations. Learn how to tailor coaching to maximise credibility. Train the trainer to handle any questions/challenges in the classroom and many more. Enrol now in Train the Trainer to advance your career, and use the premium study materials from Apex Learning. Curriculum Course 01: Train the Trainer - Part 1 Introduction and Welcome Make Them Feel Safe Before Class Start with an amazing opener Build Credibility and Rapport Qui Course 02: Train the Trainer - Part 2 Introduction Keep Them Engaged Help Them Follow Along Ensure They Understand Use Effective Body Language and Tone Course 03: Teach Anybody Anything Unit 01: Discover How Adults Learn Unit 02: The Twelve Teaching Tools Course 04: Virtual Training Masterclass Welcome to Virtual Training! Open Well Teach an Engaging Lesson Virtual Training Review/Q&A Part I Ensure They Got It Maintain Credibility and Rapport Facilitate an Activity Handle Questions Manage Technical Issues Prepare Thoroughly Close Well Virtual Training Review/Q&A Part II Course 05: Training Techniques for Beginners How to Start Your Class Engage your Trainess Teach All Learners Manage The Classroom Course 06: Train the Trainer Recharge: The Healthy Trainer Welcome to Healthy Trainer Manage Yourself Manage Your Issues Manage Your Classroom Manage Your Audience Manage Your Feedback Course 07: Coaching & Mentoring Module 1: Introduction to Coaching and Mentoring Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 08: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 09: Motivation Skills Introduction Motivational Skills Motivational Strategies Conclusion Course 10: Goal Setting Masterclass Introduction to Goal Setting Masterclass Module 01: Steps to Reaching Your Goals Module 02: Why Goals Are So Important Module 03: Planning & Setting Goals Module 04: Incorporating Goals into Your Daily Life Module 05: Incorporating Goals into Your Business Module 06: Worksheets and Exercises for Goal Setting Module 07: Conclusion Course 11: Working Effectively Across Cultures Section 1: Introduction Section 2: Cultural identity Section 3: OBSERVE Section 4: Learn Section 5: APPLY Section 6: More practical TIPS Section 7: Wrap up Course 12: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 13: Personal Leadership and Influencing Skills Getting Started The Evolution of Leadership Situational Leadership A Personal Inventory Modelling the Way Inspiring a Shared Vision Challenging the Process Enabling Others to Act Encouraging the Heart Basic Influencing Skills Setting Goals Course 14: Personal and Networking Skills Why Is Networking Powerful? Networking Paradigm Shifts You've Got To GIVE To GET The Power Of 'Likeability' Making The Connection Great Places To Network The Power Of Mentors How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this course expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Train the Trainer - Part 1) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Train the Trainer - Part 1) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description English is a notoriously difficult language to get right, especially when it comes to its written form. The rules of English grammar can seem arbitrary and are difficult even for native speakers to grasp fully. However, as complicated and difficult as mastering English grammar can be, it is an essential part of improving your written and verbal communication. Without these skills, you may find it hard to get your message across in a way that others can easily understand. This course introduces you to the basics behind English grammar. By going through both modules, you can learn enough about the rules of grammar to instantly improve your writing. We begin by talking about the nine parts of speech in detail, reviewing how to properly use each one. Next, we move on to talk about the rules surrounding punctuation marks. Finally, we leave you with a few points that you can keep in mind, when you are proofreading your work. You Will Learn: The difference between a noun, a pronoun and a proper noun When to use adverbs and adjectives and how to use them properly The rules of comma use, including a discussion about the Oxford comma How to properly use apostrophes and when to avoid using them The difference between a run-on sentence, a comma splice and a sentence fragment, along with how to avoid each one in your work Benefits of Taking This Course: Understand why it is important to work on and perfect your grammar Ensure your message is clearly understood by your audience Learn about the four most common mistakes that people make when writing and how to avoid them If you are a non-native English speaker, you can learn more about the rules of grammar, helping to improve your grasp of the language, resulting in better communication skills If you are a native English speaker, this course can help you take your writing to the next level Course Modules/Lessons Module 01: Parts of Speech Module 02: Punctuation and Improving Your Writing  

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Body Language bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Body Language bundle will help you stay ahead of the pack. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Body Language course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: The Secrets of Body Language Course 02: Emotional Intelligence and Human Behaviour Course 03: The Formula to Talk with Strangers Course 04: Assertiveness and Self Confidence Development Course 05: Train the Trainer - Part 1 Course 06: Train the Trainer - Part 2 Course 07: Teach Anybody Anything Course 08: Cross-Cultural Awareness Training Course 09: Public Speaking and Presentation Skill Course Course 10: Personal and Networking Skills Course 11: Effective Communication Skills Diploma Enrol now in Body Language to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Body Language expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: The Secrets of Body Language Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Head-Part 1 Module 04: Head-Part 2 Module 05: Hand Module 06: Mid Body Module 07: Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course 02: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 03: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 04: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 05: Train the Trainer - Part 1 Introduction and Welcome Make Them Feel Safe Before Class Start with an amazing opener Build Credibility and Rapport Qui Course 06: Train the Trainer - Part 2 Introduction Keep Them Engaged Help Them Follow Along Ensure They Understand Use Effective Body Language and Tone Course 07: Teach Anybody Anything Unit 01: Discover How Adults Learn Unit 02: The Twelve Teaching Tools Course 08: Cross-Cultural Awareness Training Module 01: Introduction to Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working with and Managing a Culturally Diverse Team Course 09: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 10: Personal and Networking Skills Why Is Networking Powerful? Networking Paradigm Shifts You've Got To GIVE To GET The Power Of 'Likeability' Making The Connection Great Places To Network The Power Of Mentors Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Body Language bundle. Requirements This Body Language course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (The Secrets of Body Language) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learn to create with SwiftUI/iOS 16. This course illustrates many features in iOS 16 development using the SwiftUI programming language, covering the basics (Stacks, Forms, Lists, ForEach, Buttons, Sliders, Pickers, Color Pickers, Scroll Views, Sheets, state, binding, and animations) and we create an Emoji Quote app using SwiftUI.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Every child's potential shines like a star in the night sky, but there also exists barriers that dim their luminance-barriers not of their making but of our understanding. In the UK, approximately 1.5 million children live with learning disabilities, each facing unique challenges that often go unnoticed. The "Learning Disability Nursing and Special Education Needs (SEN) - CPD Certified" course bundle is a source of hope, crafted to illuminate the paths of those dedicated to guiding these exceptional stars to their fullest brilliance. This bundle unfolds across multiple aspects of Learning Disability and topics relevant to it, each a stepping stone towards mastery in supporting individuals with learning disabilities and SEN. From foundational awareness of Learning Disabilities, SEN Training, to focused explorations into Autism, ADHD, and Dyslexia, the curriculum bridges gaps in understanding and care. Advanced insights into Child Language Disorder, Neuropsychology, Speech Therapy, EYFS Teaching, Phonics, and the art of Play Therapy equip learners with the knowledge and skills to make a noticeable difference in lives awaiting guidance and understanding. Courses Are Included in this Learning Disability Nursing and Special Education Needs Bundle: Course 01: Learning Disability Awareness Course 02: Special Education Needs (SEN) Training Course 03: Autism Awareness Course 04: ADHD Awareness Training Course 05: Dyslexia Awareness Course Course 06: Child Language Disorder (CLD) Course 07: Neuropsychology & Development of Children Course 08: Speech Therapy Level 3 Course 09: EYFS Teaching - Level 3 Course 10: Phonics Teaching Diploma Level 3 Course 11: Play Therapy Embrace the opportunity to be more than an educator or a nurse; become a navigator for souls adrift in this world. The "Learning Disability Nursing and SEN" course bundle offers not just a career advancement but a chance to touch lives and contribute to a society where every individual has the support they need to shine. Enrol now and take part in this journey of enlightenment, empathy, and empowerment! Learning Outcomes of this Learning Disability Nursing and Special Education Needs Bundle: Gain comprehensive knowledge of learning disabilities and special education needs. Develop specialised skills for supporting individuals with Autism and ADHD. Understand and address the challenges faced by individuals with Dyslexia. Acquire insights into Child Language Disorders and neuropsychological development. Master effective speech therapy and phonics teaching techniques. Explore the benefits and applications of play therapy in learning. Why Prefer this Learning Disability Nursing and Special Education Needs Course? Get a Free CPD Accredited Certificate upon completion of Learning Disability Nursing and Special Education Needs Get a free student ID card with Learning Disability Nursing and Special Education Needs Training program (£10 postal charge will be applicable for international delivery) The Learning Disability Nursing and Special Education Needs is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Learning Disability Nursing and Special Education Needs course materials The Learning Disability Nursing and Special Education Needs comes with 24/7 tutor support Start your learning journey straight away with Learning Disability Nursing and Special Education Needs! Course Curriculum Course 01: Learning Disability Awareness Module 01: Learning Disability and Mental Health Module 02: Learning Disability Nursing Module 03: Psychosocial Interventions Module 04: Psychodynamic Approaches Module 05: Learning Disability Nursing Throughout the Lifespan Module 06: Role of the Learning Disability Nurse in Promoting Health and Well-Being Module 07: Care Planning in Mental Health Settings Module 08: Nursing Models and Behavioural Interventions Module 09: The Future of Learning Disability Nursing Module 10: Future Spheres of Practice for Learning Disability Nursing Course 02: Special Education Needs (SEN) Training Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership Course 03: Autism Awareness Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Learning Disability Nursing and Special Education Needs course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Learning Disability Nursing and Special Education Needs bundle. This Learning Disability Nursing and Special Education Needs bundle is ideal for: Aspiring SENCOs Teachers Nurses Therapists Students seeking mastery in this Special Education Needs field Professionals seeking to enhance their Special Education Needs skills Anyone who is passionate about this Special Education Needs topic Please note: This Learning Disability Nursing and Special Education Needs course doesn't entitle you to practice as a professional in this specific field. Rather, this Learning Disability Nursing and Special Education Needs course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this Learning Disability Nursing and Special Education Needs course. Career path After completing this Learning Disability Nursing and Special Education Needs bundle, you are to start your career or begin the next phase of your career. SEN Teacher - £25,000 to £40,000 Learning Disability Nurse - £24,000 to £35,000 Speech and Language Therapist - £26,000 to £41,000 Educational Psychologist - £40,000 to £50,000 Play Therapist - £30,000 to £45,000 Phonics Teacher - £22,000 to £30,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Special Education Needs Course, you need to order a Digital Certificate for each of the courses inside this Special Education Needs bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Tired of browsing and searching for a Service Helpdesk & Technical Support course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Service Helpdesk & Technical Support bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Service Helpdesk & Technical Support course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Service Helpdesk & Technical Support and help you along your learning journey. Advanced audio-visual learning modules of these Service Helpdesk & Technical Support courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Service Helpdesk & Technical Support, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Service Helpdesk & Technical Support Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: Level 4- Office Management Course 03: Paralegal Course 04: Online Meeting Management Course 05: Interpersonal Skills in Management Course 06: Customer Relationship Management Course 07: Document Control Course 08: Information Management Course 09: Email Writing Training Course 10: Level 2 Effective Minute Taking Course Course 11: Touch Typing Essential Skills Level 3 Course 12: Business Law Course 13: Workplace Confidentiality Course 14: Public Speaking and Presentation Skill Course Enrol now in Service Helpdesk & Technical Support to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course ) Hard Copy Certificate: Free (For The Title Course ) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Service Helpdesk & Technical Support expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Bundle Course 01: Service Helpdesk & Technical Support Course Managing Interoffice Calls and Voicemail Aspects of Phone Etiquette Business Telephone Skills Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Mail Services and Shipping Intra Organisation Dealings Problem Solving over the Phone Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Relationship Management Effective Planning and Scheduling Invoicing/Petty Cash Course 02: Level 4- Office Management Introduction to Office Administration Skills of an Effective Administrator Mail Services and Shipping Effective Planning and Scheduling Organising Meeting and Conferences Business Writing Skills Time Management Stress Management Business Telephone Skills Communication Skills Conflict Management Business Etiquette Microsoft Office Skills Course 03: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 04: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 05: Interpersonal Skills in Management What are Soft Skills? Communication Teamwork Problem-Solving Time Management Attitude and Work Ethic Adaptability/Flexibility Self-Confidence (Owning It) Ability to Learn From Networking Employee Relations Motivation and Counselling Course 06: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 07: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 08: Information Management Introduction to Information Management Information Management Strategy Databases and Information Management Management Information Systems (MIS) Auditing Information Systems Ethical and Social Issues and Data Protection Course 09: Email Writing Training E-Mail Communications Fundamentals of Writing Effective E-mails Manage Your E-mail Writing Styles and Tone Additional Tips for Writing Effective E-Mail Exercise Caution Course 10: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 11: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 12: Business Law Understanding Business Law European Community Law The Court System Civil and Alternative Dispute Resolution Contract & Business Law Employment Law Agency Law Consumer Law and Protection Law of Tort Business Organisations Company Law Business Property Competition Law Course 13: Workplace Confidentiality Introduction to workplace confidentiality Business Etiquettes and Types of Confidentiality The Importance of Confidentiality Confidentiality with Co-workers Preventing Confidentiality Breach How Employers Can Protect Confidential Information Course 14: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Service Helpdesk & Technical Support bundle. Requirements Our Service Helpdesk & Technical Support course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Service Helpdesk & Technical Support expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.