1057 Special Education Needs (SEN) courses delivered Online

Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Do you want to start a career providing educational support? Our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course offers foundational skills along with the core duties of the teaching profession. In our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care, students learn about classroom support and basic child welfare. Also, this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course focuses on engaging learners with specific teaching methods and curriculum support. Moreover, our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course enables assistants to work more independently. Additionally, this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course prepares individuals for child safety, guidance, empathy, supervision, nurturing, and patience. Enrol in the Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Course to develop your ability to work with a range of students! Special Offers of this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Course This Teaching Assistant Course includes a FREE PDF Certificate. Lifetime Access to this Teaching Assistant Course Instant Access to this Teaching Assistant Course Get FREE Tutor Support to this Teaching Assistant Course Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care In addition, our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course emphasises building a safe and engaging learning atmosphere. Through this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course, you can gain a deeper understanding of child development and begin to engage directly with learners, aiding their educational and personal growth. Our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course introduces more specialised knowledge in areas such as leadership within educational settings and SEN (Special Educational Needs) support. So, without further delay, join our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course to get crucial skills for working with diverse learning needs and age groups. Who is this course for? Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care This Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course is designed for anyone who is looking for aspiring educational support for comprehensive skills. You can enrol on higher level Teaching Assistant courses, such as: Teaching Assistant: Level 2 Award in Teaching Assistant Practice Teaching Assistant: Level 2 Certificate in Teaching Assistant Practice Teaching Assistant: Level 3 Certificate in Teaching Assistant Studies Teaching Assistant: Level 3 Diploma in Teaching Assistant Studies Teaching Assistant: Level 4 Certificate in Teaching Assistant Leadership Teaching Assistant: Level 4 Diploma in Teaching Assistant Leadership Teaching Assistant: Level 5 Diploma in Teaching Assistant Management Teaching Assistant: Level 6 Diploma in Teaching Assistant Research Teaching Assistant: Level 4 Certificate in Higher Level Teaching Assistant (HLTA) Teaching Assistant: Level 5 Higher Level Teaching Assistant (HLTA) Requirements Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care To enrol in this Teaching Assistant Level 1, 2 & 3 Course, students must fulfil the following requirements. To join in our Teaching Assistant Level 1, 2 & 3 Course, you must have a strong command of the English language. To successfully complete our Teaching Assistant Level 1, 2 & 3 Course, you must be vivacious and self driven. To complete our Teaching Assistant Level 1, 2 & 3 Course, you must have a basic understanding of computers. Career path Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care This Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course pathway leads to roles in: Classroom support Specialised SEN assistance Early childhood education Potential progression to qualified teaching

Advance your teaching career with our Level 5 Diploma. Gain expert skills and knowledge to excel in educational leadership and innovative teaching strategies.

PGCE: PGCE in Primary Education Do you want to build an advanced career and progress your career with a PGCE in Primary Education course? Then join our PGCE in Primary Education course to unlock your potential. Our PGCE: PGCE in Primary Education course explains the principles and curriculum of PGCE: PGCE in Primary Education. This PGCE: PGCE in Primary Education course also explains the evaluation practices of elementary education. Students in our PGCE: PGCE in Primary Education course learn a variety of instructional strategies and approaches. Moreover, this PGCE: PGCE in Primary Education course also provides enhanced comprehension of the subject. Sign up for our PGCE: PGCE in Primary Education course to enhance your chances for professional practice and reflection in this field! Special Offers of this PGCE: PGCE in Primary Education Course This PGCE: PGCE in Primary Education Course includes a FREE PDF Certificate. Lifetime access to this PGCE: PGCE in Primary Education Course Instant access to this PGCE: PGCE in Primary Education Course Get FREE Tutor Support to this PGCE: PGCE in Primary Education Course PGCE: PGCE in Primary Education Elevate your teaching career with our PGCE: PGCE in Primary Education course, designed for those passionate about teaching at the secondary level. This PGCE: PGCE course provides comprehensive training in subject-specific pedagogy, classroom management, and curriculum development, ensuring you are well-equipped to excel in secondary education. With our PGCE: PGCE program, you'll gain practical experience through school placements, guided by experienced educators who understand the demands of the teaching profession. Whether you're transitioning into teaching or enhancing your skills, our PGCE: PGCE in Primary Education is the ideal pathway. Who is this course for? PGCE: PGCE in Primary Education The goal of this PGCE: PGCE in Primary Education course is to develop students understanding and competency in the subject. Requirements PGCE: PGCE in Primary Education To enrol in this PGCE: PGCE in Primary Education Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our PGCE: PGCE in Primary Education Course. Be energetic and self-motivated to complete our PGCE: PGCE in Primary Education Course. Basic computer Skill is required to complete our PGCE: PGCE in Primary Education Course. If you want to enrol in our PGCE: PGCE in Primary Education Course, you must be at least 15 years old. Career path PGCE: PGCE in Primary Education In this PGCE: PGCE in Primary Education course graduates can work as elementary school teachers, advance to leadership positions, or pursue specialisations in curriculum development or special education.

Overview of Teaching Assistant & Communication Skills Training Join our Teaching Assistant & Communication Skills Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Teaching Assistant & Communication Skills Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Teaching Assistant & Communication Skills Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Teaching Assistant & Communication Skills Training will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Teaching Assistant & Communication Skills Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Teaching Assistant & Communication Skills Training course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Teaching Assistant & Communication Skills Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Teaching Assistant & Communication Skills Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Teaching Assistant & Communication Skills Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Overview of Teaching Assistant Level 3 Join our Teaching Assistant Level 3 course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Teaching Assistant Level 3 course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Teaching Assistant Level 3 course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Teaching Assistant Level 3 Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Teaching Assistant Level 3. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Teaching Assistant Level 3 course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Teaching Assistant Level 3 is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Teaching Assistant Level 3 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Teaching Assistant Level 3 Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Dive into The Early Years Foundation Stage (EYFS) with our expert course. From framework details to special education needs, master key concepts and strategies for nurturing early childhood development. Ideal for educators and parents alike.

Getting Started The BSc in Early Childhood Studies programme provides a comprehensive education on child development, education, and care. It equips students with the knowledge and skills necessary to work effectively with young children and their families in various educational and childcare settings. This programme establishes a strong foundation for early childhood education and advocacy careers. The BSc (Hons) Early Childhood Studies programme delivers a dynamic educational experience for students aspiring to engage in early childhood education and development. This undergraduate degree programme strongly emphasises comprehending the critical stages of early childhood, spanning from infancy to primary school age. It delves into the multitude of factors that influence a child's growth and learning. Throughout the programme, students are exposed to a wide array of topics, including child psychology, early education pedagogy, child health and well-being, and the socio-cultural influences on early childhood development. The curriculum is thoughtfully crafted to nurture a deep understanding of the unique needs and challenges faced by young children and their families, equipping graduates with the knowledge and skills necessary to impact the field positively. Anglia Ruskin University's BSc (Hons) Early Childhood Studies programme offers a supportive learning environment with experienced faculty and access to cutting-edge research. Graduates from this programme are well-prepared for a diverse range of career opportunities in early childhood education, social services, child advocacy, and more. It serves as a solid foundation for individuals passionate about nurturing and shaping the future of our youngest learners. The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Early Learning and Childcare, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A Level or Equivalent Minimum 1 Year of experience in Early Learning and Childcare. Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 4 and 5 Diploma in Early Learning and Childcare Programme structure Level 4 The Qualifi Level 4 Diploma in Early Learning and Childcare comprises 9 units. To obtain the Diploma, learners must complete all mandatory units, earning 34 credits. Additionally, they should select at least 6 credits from the optional units. A total of 40 credits is necessary for Diploma completion, along with at least 30 hours of teaching practice. Mandatory units:  Child development and enabling children to learn Reference No: J/650/0974 Credit: 9 || TQT: 90 This unit aims to equip learners with a comprehensive understanding of diverse early years pedagogical approaches influencing holistic learning in babies and children aged from birth to five years. It delves into local statutory planning and monitoring requisites. Learners will also explore leadership, mentoring, and managerial skills. The unit emphasises comprehending how babies and young children learn and translating theory into practical application. Additionally, it examines developmental disparities, the potential for developmental delays, the impacts of transitions, and how children learn in various environments. It empowers learners with proficiency in utilising observation, Assessment, and planning to foster children's development. To demonstrate their assimilated knowledge, learners must integrate it into their day-to-day responsibilities with children aged from birth to five years and document practice modifications in their setting via a portfolio. Physical activity and nutrition co-ordination (PANCo) in early years Reference No: K/650/0975 Credit: 6 || TQT: 60  In this unit, learners will grasp the advantages of physical activity and the significance of a balanced diet for the health and well-being of babies, children, and their families. They should consider statutory framework mandates and national, local, and international initiatives, advice, and perspectives relevant to health and well-being.  Supporting children with additional needs Reference No: J/650/0992 Credit: 4 || TQT: 40 This unit endeavours to enhance the leadership and management capabilities of the Special Educational Needs Coordinator (SENCO) in effectively guiding best practices for children with Special Educational Needs and Disabilities (SEND) and their families. Partnership working in early years settings Reference No: L/650/0976 Credit: 6 || TQT: 60 This unit seeks to assist learners in comprehending the legal obligations associated with collaborating with families. It emphasises the positive impact of effective partnerships with other professionals on the well-being and development of babies and children. Learners will also delve into the varied needs of families and strategise ways to surmount potential obstacles to successful partnership working. Implementing and evaluating change through a research project Reference No: M/650/0977 Credit: 6 || TQT: 60 This unit mandates learners to devise, execute, and assess change about a chosen theme, accomplished through a modest research endeavour. Learners will also grasp the ethical considerations integral to research. The chosen theme, subject to agreement with the assessor, enables learners to introspect on their practices, employ current research to propose enhancements within their setting, put these proposals into action, and report on their outcomes. Legal requirements in Childcare Reference No: R/650/0978 Credit: 3 || TQT: 30 This unit encompasses the necessary knowledge and understanding regarding health and safety, equality and inclusion, the Welfare Requirements of the Early Years Foundation Stage, Employment Rights, and Special Educational Needs, including Looked Children. It also addresses the preparations for Ofsted inspections, the formulation of policies and procedures, and the utilisation of information to oversee the quality of the setting's practices. Optional Units Assessing and planning for children's changing developmental needs Reference No: T/650/0979 Credit: 6 || TQT: 60 This unit's objective is to equip learners with the knowledge, comprehension, and skills required to conduct observations for assessing and planning for children's evolving developmental needs over an extended duration, commonly referred to as a longitudinal study. The study is to be conducted over six months. Caring for babies Reference No: D/650/0980 Credit: 6 || TQT: 60 This unit fosters the knowledge, understanding, and skills necessary to care for infants aged 0-18 months. Caring for children through play out of school Reference No: F/650/0981 Credit: 6 || TQT: 60 This unit aims to cultivate the knowledge, understanding, and skills required to provide care for children and young people outside of regular school hours and during school holidays. Level 5 The Qualifi Level 5 Diploma in Early Learning and Childcare comprises 10 units. To attain the diploma, learners must finish all mandatory units for 96 credits. Additionally, they must select a minimum of 24 credits from optional units. In total, a minimum of 120 credits must be achieved, along with 100 hours of teaching practice. Mandatory units: Management of children's care Reference No: H/650/0982 Credit: 20 || TQT: 200 This unit aims to provide learners comprehensive knowledge and comprehension of theories, principles, and models pertinent to early learning and childcare. Learners will apply these concepts, deepening their grasp of communication and Assessment in this context. The unit will additionally encompass the utilisation of theories and models for specialised curriculum development and the application of theories and models for reflective practice. Children's well-being and resilience Reference No: J/650/0983 Credit: 26 || TQT: 260  This unit strives to equip learners with the knowledge, understanding, and skills essential for comprehending and nurturing children's well-being and resilience. This encompasses appreciating each child as an individual and ensuring inclusive treatment for all. Positive behaviour in early years Reference No: K/650/0984 Credit: 20 || TQT: 200 This unit's objective is to give learners the necessary knowledge, understanding, and skills for formulating and executing strategies and policies to promote positive behaviour in children. Child development and communication skills in early years Reference No: L/650/0985 Credit: 30 || TQT: 300 This unit aims to enhance learners' comprehension of the anticipated trajectory of children's development and the factors that impact it. Specifically, it seeks to deepen learners' understanding of how children's communication skills progress from birth to 7 years old.   OPTIONAL UNITS Managing children's holistic development in early years Reference No: M/650/0986 Credit: 16 || TQT: 160 The goal of this unit is to enable learners to effectively strategise and oversee the comprehensive development of children, tailored to their specific requirements. Learners will assess strategies for enhancing literacy and numeracy and implement theoretical approaches in their professional practice. Developing children's literacy skills Reference No: R/650/0987 Credit: 16 || TQT: 160 This unit aims to empower learners to foster children's literacy skills. Developing children's mathematical skills Reference No: T/650/0988 Credit: 8 || TQT: 80 This unit aims to enable learners to enhance children's mathematical skills. Safeguarding in early years Reference No: Y/650/0989 Credit: 16 || TQT: 160 This unit aims to cultivate learners' comprehension of the role and extent of safeguarding in early years education and the policies and procedures for enacting safeguarding protocols. Health and safety in the early years Reference No: F/650/0990 Credit: 8 || TQT: 80 This unit aims to foster learners' knowledge and comprehension of the early years education's pertinent health and safety prerequisites. It further aims to equip them with the capability to implement policies and processes related to health and safety. Special Educational Needs and Disability (SEND) in early years Reference No: H/650/0991 Credit: 8 || TQT: 80 This unit seeks to enhance the learner's knowledge and comprehension of the legislation about children with Special Educational Needs and Disabilities (SEND) and the measures in place to address additional needs in early years education.   Phase 2 - BSc (Hons) in Early Childhood Studies Programme structure Early Childhood Leadership and Management Children's Rights Interdisciplinary Perspectives Leading Change in Early Childhood Contexts Early Childhood Graduate Competencies Undergraduate Major Project Delivery Methods The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Early Learning and Childcare, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The programme is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.