Course Duration:
Half-day, 1-day, or modular delivery over 2–3 sessions
Target Audience:
Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations.
Course Objectives
By the end of this course, participants will be able to:
Understand the concept and importance of psychological safety.
Recognise how psychological safety impacts team performance and wellbeing.
Identify behaviours and practices that support or undermine psychological safety.
Develop strategies to create inclusive, respectful, and open team cultures.
Apply tools to encourage constructive feedback, innovation, and open dialogue.
Course Outline
Module 1: What is Psychological Safety?
Definition and origin (Dr Amy Edmondson’s research)
Why psychological safety matters: the business and human case
Link between psychological safety, innovation, collaboration, and retention
Misconceptions: It’s not about comfort or avoiding challenge
Module 2: Assessing the Current Environment
Signs of a psychologically safe vs unsafe environment
Common team behaviours and leadership pitfalls
Self-assessment: how psychologically safe is my team?
Module 3: Building the Foundations
The four stages of psychological safety:
Inclusion safety
Learner safety
Contributor safety
Challenger safety
Role of trust, empathy, and emotional intelligence
The leader’s role in creating safe environments
Module 4: Practical Strategies to Foster Safety
Encouraging open communication and constructive disagreement
Creating space for risk-taking and vulnerability
Responding to feedback and mistakes without blame
Speaking up behaviours – how to model and support them
Module 5: Embedding Psychological Safety into Team Culture
Meeting practices that promote psychological safety
How to give and receive feedback safely
Inclusive decision-making and respectful challenge
Recognising and rewarding candour and contribution
Module 6: Leading with Psychological Safety
Coaching conversations and active listening
Managing difficult conversations and underperformance safely
Supporting neurodiverse or marginalised voices
Sustaining safety under pressure and during change
Delivery Style
Facilitated discussions and group work
Role plays, reflection activities, and real-life scenarios
Peer learning and action planning
Optional pre-work or post-session surveys
Course Materials Provided
Participant workbook
Psychological safety assessment toolkit
Conversation starter guide
Leadership checklist for building safety
Personal and team action plan
Optional Add-ons
Team psychological safety assessments (anonymous survey)
Post-course coaching or leadership debrief
Co-delivery with DEI (Diversity, Equity & Inclusion) workshops
Integration with feedback or team development programs