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Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Course Overview Discover how to organise your money, avoid reckless spending, and invest wisely by taking this comprehensive course on Excel in personal-finance (How to be effective in personal-finance with a hands-on Excel Class). Microsoft's benchmark platform and software can be a valuable aid for controlling your fiscal flow and keeping your savings supervised. With the help of this training and practical experience, you will gain confidence in your money-making abilities and know how to build profit without sustaining heavy losses. This Personal Finance tutorial will enable you to surpass your own expectations for gaining money management and investment acumen skills. Across eleven online educational units, you can expect a wealth of expert tips and recommendations for budgeting, saving, and spending. With easy-to-understand techniques and hands-on demonstrations, you will be shown how to set Smart goals, create financial plans, organise loans, evaluate investments, and maintain an excellent credit rating. Don't lose out on this opportunity and enrol now. This best selling Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Excel in personal-finance - how to be effective in personal-finance - Hands on Excel Class to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Information on the risks and practical advice to address them TSC's eBooks, whitepapers, and reports cover some of the most important risks in information and cyber security — risks that constantly challenge information and cyber security professionals who work tirelessly to reduce them across their organisations and home users alike.

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Clinical coding is a vital aspect of healthcare operations, as it ensures accurate and consistent tracking of medical diagnoses and procedures. This in turn, helps with reimbursement claims, medical research, and overall quality of patient care. This clinical coding bundle was created by specialists in the field to help you understand clinical coding better. You may use your knowledge in the real world by taking the most pertinent courses, which are included in this clinical coding package. All the most recent subjects have been addressed in this course to make you more equipped for a career in clinical coding. Enrol today to start a lucrative career in clinical coding! Learning Outcomes of this Clinical Coding Bundle: Understanding the principles and practices of clinical coding, including the use of classification systems such as the ICD and CPT. Knowing how to use clinical coding software and tools to accurately assign codes to patient records and claims. Being able to interpret and apply coding guidelines and regulations. Understanding the importance of accurate coding in healthcare billing and reimbursement. Knowing how to use coding principles to analyse and improve coding efficiency. Understanding how to use coding data to support quality improvement initiatives. Being able to communicate effectively with other healthcare professionals about coding issues. This Clinical Coding Training Bundle Consists of the following Premium courses: Course 01: Clinical Coding Course 02: Clinical Data Analysis with SAS Course 03: Medical Transcription Course 04: Medical Terminology Training Course 05: European Medical Device Regulations Course 06: Clinical Governance - Level 3 Course 07: Purchase Ledger Course 08: Pharmacology Course 09: Control and Administration of Medicines Online Training Course Course 10: GDPR in Healthcare Course 11: Medical Law Course 12: Personal Hygiene Course 13: Coronavirus (COVID-19) Awareness Course 14: First Aid Training Key features of this Clinical Coding course: This Clinical Coding bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Clinical Coding is entirely online 24/7 Learner support So, enrol Clinical Coding now to advance your career! Enrol now in Clinical Coding Training to advance your career, and use the premium study materials from Apex Learning. The Clinical Coding bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Clinical Coding Training expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum of Clinical Coding Bundle: Course 01: Clinical Coding Introduction Introduction to Clinical Records Its Confidentiality Clinical Terminology and Jargons Introduction to ICD-10 Coding General Coding Standards of ICD-10 ICD-10 5th Edition Codes (Chapters 1 to 4) ICD-10 5th Edition Codes (Chapters 5 to 10) ICD-10 5th Edition Codes (Chapter 11 to 15) ICD-10 5th Edition Codes (Chapter 16 to 22) Introduction to OPCS-4 Introduction to SNOMED CT Other types of Clinical Coding Legal and Ethical Aspects of Working in a Clinical Environment ----- 13 more courses-------- How will I get my Clinical Coding Certificate? After successfully completing the Clinical Coding course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Clinical Coding Training bundle. Requirements Our Clinical Coding Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Our Clinical Coding course will aid the learners in pursuing the following line of works, Clinical coder: £22,000 - £40,000 per year Medical billing specialist: £20,000 - £30,000 per year Healthcare administrator: £25,000 - £45,000 per year Medical records technician: £20,000 - £30,000 per year Health information manager: £35,000 - £65,000 per year Clinical Coding Intern Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Clinical Coding) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Clinical Coding) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Online Beginners Brush Pen Calligraphy Workshop At Home Kit from Glasgow. This is perfect for complete beginners and anyone who has tried calligraphy.

Events Management Course Diploma A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry. Introduction to Events Management Course Diploma The events management course diploma is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices. You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business. During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.   What You Will Learn In this information packed course, you can expect to learn the following: Understand the benefits of having a diploma and what is expected of you as an events manager. Learn the benefits of strategic management, why budgeting is so important and identify different events management software solutions. Identify why customer service skills are so important along with how to improve your communication skills effectively. Learn about the various types of events you may be asked to manage during your career. Learn about staging and design and gain insight into using the venue's resources, how to use seasonal themes and so much more. Understand the importance of financial management. Learn how to stick to a budget, sell tickets and manage the finances effectively throughout the event. Get insight into the importance of health and safety at all events. Learn how to run an event safely, what to look out for and how to cater to emergencies. Get advice on troubleshooting and logistics at events from electricity supply to tables and parking. Understand the wedding planning industry and why people need wedding planners to help them organise their special day. Identify with the various wedding types. Learn the wedding planning process. How to choose the right wedding venue based on your clients. Venues, hidden extras, negotiating the best prices and more. Understand the different wedding ceremonies and legalities, such as who can get married, making it official and schedules. Learn how to choose the right wedding theme. Learn how to save money when it comes to wedding attire, along with the regulations you need to be aware of. Get valuable insight on wedding catering and entertainment. Understand your role when it comes to printed materials. Organising transportation. Tips to find the best wedding photographers and videographers. Know your role as a wedding planner when the couple is getting married abroad. How to start your own events management business. Get a firm understanding of marketing, insurance and tax when opening your own events management business.   Benefits of the Event Management Course This event management course is guaranteed to provide you with a wide range of superior benefits from when you first decide on events management as your career to running your own successful business. The benefits include: Recognised certification. Online support throughout your studies. Informative modules you can rely on. Study at your own pace, no set schedules to work to. Boost your career in events management. Gain the knowledge and skills you need to enjoy a successful career. Get the insight and advice you need to start your own events management business.

Duration 5 Days 30 CPD hours This course is intended for Microsoft Dynamics 365 Finance and Operations Apps Developers Overview By the end of this course, you will learn to develop fully realized solutions by using standardized application coding patterns. In this course, you will learn the tasks needed to fulfill the role of developer in Dynamics 365 Finance and Operations Apps. The Dynamics 365 for Finance and Operations (FO) developer is a key technical resource that implements and extends the application to meet the requirements of the business. Module 1: Overview & Architecturen Explore the ecosystem and main components Explore the technical architecture Explore design and deployment considerations Module 2: Developer Tools Manage implementations by using Lifecycle Services Manage source code by using version control Customize by using Visual Studio Module 3: Solution Design Implement application lifecycle management Module 4: AOT Elements Build extended data types and enumerations Build tables Build forms and optimize form performance Create classes Create other user interface elements Module 5: Code Development & Testing Explore the test framework and use tools Get started with development using X++ Develop object-oriented code Use RSAT tool Module 6: Data Migration Prepare data for migration Module 7: Frameworks Introduction Explore extensions and the extension framework Extend elements SysOperationSandbox framework Summary Module 8: Integration Identify data integration patterns and scenarios Implement data integration concepts and solutions Implement the data management package API Data integrations Integrate with Microsoft Azure Connecting to Power Platform services Consume business events Integrate Finance and Operations apps with Microsoft Dataverse Module 9: Reporting Explore the reporting tools Build reports Build workspaces Manage data sources with external data stores Module 10: Security & Performance Work with performance and monitoring tools Implement role-based security Apply basic performance optimization techniques Additional course details: Nexus Humans MB-500T00 Dynamics 365 - Finance and Operations Apps Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-500T00 Dynamics 365 - Finance and Operations Apps Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for professional web developers who use Microsoft Visual Studio in an individual-based or team-based, small-sized to large development environment. Candidates for this course are interested in developing advanced web applications and want to manage the rendered HTML comprehensively. They want to create websites that separate the user interface, data access, and application logic. Overview Describe the Microsoft Web Technologies stack and select an appropriate technology to use to develop any given application. Design the architecture and implementation of a web application that will meet a set of functional requirements, user interface requirements, and address business models. Configure the pipeline of ASP.NET Core web applications using middleware, and leverage dependency injection across applications. Develop a web application that uses the ASP.NET Core routing engine to present friendly URLs and a logical navigation hierarchy to users. Create Views in an application that display and edit data and interact with Models and Controllers. Connect an ASP.NET Core application to a database using Entity Framework Core. Implement a consistent look and feel across an entire web application. Write JavaScript code that runs on the client-side and utilizes the jQuery script library to optimize the responsiveness of an web application. Add client side packages and configure Task Runners. Run unit tests and debugging tools against a web application in Visual Studio 2022. Write an application that authenticates and authorizes users to access content securely using Identity. Build an application that resists malicious attacks. Use caching to accelerate responses to user requests. Use SignalR to enable two-way communication between client and server. Describe what a Web API is and why developers might add a Web API to an application. Describe how to package and deploy an ASP.NET Core web application from a development computer to a web server. In this 5-day course, professional web developers will learn to develop advanced ASP.NET Core applications using .NET tools and technologies. The focus will be on coding activities that enhance the performance and scalability of the Web site application. Module 1: Exploring ASP.NET Core Introducing of Microsoft Web Technologies Getting Started with Razor Pages in ASP.NET Core Introducing ASP.NET Core MVC Module 2: Designing ASP.NET Core MVC Web Applications Planning in the Project Design Phase Designing Models, Controllers and Views Module 3: Configure Middleware and Services in ASP.NET Core Configuring Middlewares Configuring Services Module 4: Developing Controllers Writing Controllers and Actions Configuring Routes Writing Action Filters Module 5: Developing Views Creating Views with Razor Syntax Using HTML Helpers and Tag Helpers Reusing Code in Views Module 6: Developing Models Creating MVC Models Working with Forms Validating User Input Module 7: Using Entity Framework Core in ASP.NET Core Introduction to Entity Framework Core Working with Entity Framework Core Use Entity Framework Core to connect to Microsoft SQL Server Module 8: Using Layouts, CSS and JavaScript in ASP.NET Core Using Layouts Using CSS and JavaScript Using JavaScript Libraries Module 9: Client-Side Development Applying Styles and Responsive Design Using Task Runners Looking at ASP.NET Core Blazor Module 10: Testing and Troubleshooting Testing ASP.NET Core Applications Implementing an Exception Handling Strategy Logging ASP.NET Core Applications Module 11: Managing Security Authentication in ASP.NET Core Authorization in ASP.NET Core Defending from Common Attack Module 12: Performance and Communication Implementing a Caching Strategy Managing State Supporting Two-way Communication Module 13: Implementing Web APIs Introducing Web APIs Developing a Web API Calling a Web API Module 14: Hosting and Deployment Hosting and Deploying On-premises Deploying to Microsoft Azure Looking at Microsoft Azure Fundamentals

Duration 5 Days 30 CPD hours This course is intended for Students in this course are interested in Azure development or in passing the Microsoft Azure Developer Associate certification exam. This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions. Prerequisites To be successful in this course, learners should have the following: Hands-on experience with Azure IaaS and PaaS solutions, and the Azure Portal. Experience writing in an Azure supported language at the intermediate level. (C#, JavaScript, Python, or Java) Ability to write code to connect and perform operations on, a SQL or NoSQL database product. (SQL Server, Oracle, MongoDB, Cassandra or similar) Experience writing code to handle authentication, authorization, and other security principles at the intermediate level. A general understanding of HTML, the HTTP protocol and REST API interfaces. 1 - Explore Azure App Service Examine Azure App Service Examine Azure App Service plans Deploy to App Service Explore authentication and authorization in App Service Discover App Service networking features 2 - Configure web app settings Configure application settings Configure general settings Configure path mappings Enable diagnostic logging Configure security certificates 3 - Scale apps in Azure App Service Examine autoscale factors Identify autoscale factors Enable autoscale in App Service Explore autoscale best practices 4 - Explore Azure App Service deployment slots Explore staging environments Examine slot swapping Swap deployment slots Route traffic in App Service 5 - Explore Azure Functions Discover Azure Functions Compare Azure Functions hosting options Scale Azure Functions 6 - Develop Azure Functions Explore Azure Functions development Create triggers and bindings Connect functions to Azure services 7 - Explore Azure Blob storage Explore Azure Blob storage Discover Azure Blob storage resource types Explore Azure Storage security features Discover static website hosting in Azure Storage 8 - Manage the Azure Blob storage lifecycle Explore the Azure Blob storage lifecycle Discover Blob storage lifecycle policies Implement Blob storage lifecycle policies Rehydrate blob data from the archive tier 9 - Work with Azure Blob storage Explore Azure Blob storage client library Create a client object Manage container properties and metadata by using .NET Set and retrieve properties and metadata for blob resources by using REST 10 - Explore Azure Cosmos DB Identify key benefits of Azure Cosmos DB Explore the resource hierarchy Explore consistency levels Choose the right consistency level Explore supported APIs Discover request units 11 - Work with Azure Cosmos DB Explore Microsoft .NET SDK v3 for Azure Cosmos DB Create stored procedures Create triggers and user-defined functions Explore change feed in Azure Cosmos DB 12 - Manage container images in Azure Container Registry Discover the Azure Container Registry Explore storage capabilities Build and manage containers with tasks Explore elements of a Dockerfile 13 - Run container images in Azure Container Instances Explore Azure Container Instances Run containerized tasks with restart policies Set environment variables in container instances Mount an Azure file share in Azure Container Instances 14 - Implement Azure Container Apps Explore Azure Container Apps Explore containers in Azure Container Apps Implement authentication and authorization in Azure Container Apps Manage revisions and secrets in Azure Container Apps Explore Dapr integration with Azure Container Apps 15 - Explore the Microsoft identity platform Explore the Microsoft identity platform Explore service principals Discover permissions and consent Discover conditional access 16 - Implement authentication by using the Microsoft Authentication Library Explore the Microsoft Authentication Library Initialize client applications 17 - Implement shared access signatures Discover shared access signatures Choose when to use shared access signatures Explore stored access policies 18 - Explore Microsoft Graph Discover Microsoft Graph Query Microsoft Graph by using REST Query Microsoft Graph by using SDKs Apply best practices to Microsoft Graph 19 - Implement Azure Key Vault Explore Azure Key Vault Discover Azure Key Vault best practices Authenticate to Azure Key Vault 20 - Implement managed identities Explore managed identities Discover the managed identities authentication flow Configure managed identities Acquire an access token 21 - Implement Azure App Configuration Explore the Azure App Configuration service Create paired keys and values Manage application features Secure app configuration data 22 - Explore API Management Discover the API Management service Explore API gateways Explore API Management policies Create advanced policies Secure APIs by using subscriptions Secure APIs by using certificates 23 - Explore Azure Event Grid Explore Azure Event Grid Discover event schemas Explore event delivery durability Control access to events Receive events by using webhooks Filter events 24 - Explore Azure Event Hubs Discover Azure Event Hubs Explore Event Hubs Capture Scale your processing application Control access to events Perform common operations with the Event Hubs client library 25 - Discover Azure message queues Choose a message queue solution Explore Azure Service Bus Discover Service Bus queues, topics, and subscriptions Explore Service Bus message payloads and serialization Explore Azure Queue Storage Create and manage Azure Queue Storage and messages by using .NET 26 - Monitor app performance Explore Application Insights Discover log-based metrics Instrument an app for monitoring Select an availability test Troubleshoot app performance by using Application Map 27 - Develop for Azure Cache for Redis Explore Azure Cache for Redis Configure Azure Cache for Redis Interact with Azure Cache for Redis by using .NET 28 - Develop for storage on CDNs Explore Azure Content Delivery Networks Control cache behavior on Azure Content Delivery Networks Interact with Azure Content Delivery Networks by using .NET