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Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

HP ALM (Application Lifecycle Management) is an online tool designed by Hewelett Packard, for managing the application lifecycle. Suitable for developers, stakeholders and business analysts, this course is the perfect introduction to HP ALM, designed to take you through the fundamentals. It includes guidance on how to upload test cases using Microsoft Excel, as well as how to use reports in HP ALM.  From project planning to quality assurance, this step-by-step training course will guide you through planning and executing test cases, creating reports and graphs, and analysing data. You'll gain the expertise to manage applications and end-to-end delivery of quality software using HP ALM. This course and recognised certification is open to anyone, and can be studied on a part-time or full-time basis. Enrol today for faster, easier application lifecycle management. This best selling Hewlett Packard Application Life Cycle Management has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Hewlett Packard Application Life Cycle Management is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Hewlett Packard Application Life Cycle Management is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Hewlett Packard Application Life Cycle Management is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Hewlett Packard Application Life Cycle Management, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Hewlett Packard Application Life Cycle Management will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Hewlett Packard Application Life Cycle Management to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

In this comprehensive course, we will guide you through the world of Oracle Database Administration, starting from the basics and equipping you with the skills to create databases, manage storage, implement backup plans, apply patches, troubleshoot issues, and excel in the role of a professional DBA.

Duration 5 Days 30 CPD hours This course is intended for IT professionals across a broad range of disciplines who need to perform essential Linux administration tasks including installation, establishing network connectivity, managing physical storage, and basic security administration. This course relates to Red Hat Enterprise Linux 7 and is designed for IT pros without previous Linux admin experience. The course focuses on providing students with Linux admin 'survival skills' by focusing on core admin tasks. Access the command line Log in to a Linux system and run simple commands using the shell. Manage files from the command line Copy, move, create, delete, and organize files from the bash shell prompt. Getting help in Red Hat Enterprise Linux Resolve problems by using online help systems and Red Hat support utilities. Create, view, and edit text files Create, view, and edit text files from command output or in an editor Manage local Linux users and groups Manage local Linux users and groups, and administer local password policies. Control access to files with Linux file system permissions Set Linux file system permissions on files and interpret the security effects of different permission settings. Monitor and manage Linux processes Obtain information about the system, and control processes running on it. Control services and daemons Control and monitor network services and system daemons using systemd. Configure and secure OpenSSH service Access and provide access to the command line on remote systems securely using OpenSSH. Analyze and store logs Locate and accurately interpret relevant system log files for troubleshooting purposes. Manage Red Hat Enterprise Linux networking Configure basic IPv4 networking on Red Hat Enterprise Linux systems. Archive and copy files between systems Archive files and copy them from one system to another. Install and update software packages Download, install, update, and manage software packages from Red Hat and yum package repositories. Access Linux file systems Access and inspect existing file systems on a Red Hat Enterprise Linux system. Use virtualized systems Create and use Red Hat Enterprise Linux virtual machines with KVM and libvirt.

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Description: Computer operation can be difficult if you have no idea how to do it. However, it only takes a complete beginner course on the computer to learn how. You need to learn the basics, operation systems and how healthy computing works which this course provides. If you think you are ready to start your journey in learning all about the computer, then you don't have to wait for. Start learning now and understand why the computer is considered as a necessity in this modern age. Who is the course for? Beginner to advanced level users can benefit from the lessons we provide People who have an interest in learning about computer and computer maintenance Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Beginners Guide to Computers is a very useful qualification to possess, and will be very helpful to have especially for these careers: Computer Maintenance Staff IT Department Manager Computer Engineer Computer Specialist Computer Technician. Computer Fundamentals Basic Terms 00:15:00 Types of Computers 00:15:00 Anatomy of a PC 00:30:00 How a PC Works 00:15:00 CPU and Memory 00:30:00 Input Devices 00:15:00 Output Devices 00:15:00 Secondary Storage Devices 00:30:00 The Basics 00:15:00 Operating Systems and Applications 00:30:00 How is Software Built 00:15:00 Types of Software 00:15:00 Legal Issues 00:15:00 Computer Essentials Introduction 00:15:00 Understanding The Components Of A PC 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Operating Systems Introduction 00:15:00 What is an Operating System? 00:30:00 History of Operating System 00:30:00 What an Operating System Does 01:00:00 Microsoft Windows 00:15:00 MAC OS 01:00:00 UNIX 00:30:00 LINUX 00:30:00 GNU 00:30:00 Other Operating Systems999 01:00:00 Installing an Operating System 00:30:00 Defining The Processes 01:00:00 Conclusion 00:15:00 Healthy Computing Introduction 01:00:00 Body Position 01:00:00 Monitors 01:00:00 Keyboards 01:00:00 Mouse or Pointer 02:00:00 Document Holders and Desk 01:00:00 Chairs 02:00:00 Telephones 00:30:00 What Have We Learned 01:00:00 Work Process and Recognition 01:00:00 Lighting 01:00:00 Ventilation 00:30:00 Awkward Postures 02:00:00 Musculoskeletal Disorders (MSD) 02:00:00 4 Steps to Setting Up The Computer Workstation 01:00:00 Exercises and Breaks 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam-Beginners Guide to Computers 00:30:00 Final Exam Final Exam-Beginners Guide to Computers 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Course Overview Master the art of character rigging and learn professional rendering and animation skills. The Character Rigging in Toon Boom Harmony Course course is ideal for those who are already familiar with Toon Boom software. Designed by expert animators, it will guide you through the complete process of rigging a cartoon character in detail, familiarising you with the essential tools you'll need. Through engaging video tutorials, you will learn up-to-date best practices that will take your animation and design skills to the next level.  Our expert instructor will teach you how to work with layers, separate the body parts, create a head rig, and much more. Gain in-demand industry skills and fast track your career with a formal, recognised qualification. This best selling Character Rigging in Toon Boom Harmony Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Character Rigging in Toon Boom Harmony Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Character Rigging in Toon Boom Harmony Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Character Rigging in Toon Boom Harmony Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Character Rigging in Toon Boom Harmony Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Character Rigging in Toon Boom Harmony Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Character Rigging in Toon Boom Harmony Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Discover how to use the ultimate video editing software for creating great video content that stands out from the crowd when you take this Adobe Premiere Pro course. Most professionals and videographers still view the platform as the benchmark for footage presentation, and its popularity has not waned. With our help, you'll soon be producing high-impact sequences and imagery for whatever purpose you need. This Premiere Pro training provides the entire learning curve that you'll need to master its many functions and utilities to their best visual effects. You will learn expert tips and techniques to match visuals with sound, make titles and graphics deliver a message, and export video packages into one complete bundle that will easily make the statement that you want to make. Enrol now and learn how to turn coarse and rough footage into a work of visual excellence that won't soon be forgotten. This best selling Adobe Premiere Pro has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Adobe Premiere Pro is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Adobe Premiere Pro is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Adobe Premiere Pro is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Adobe Premiere Pro, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Adobe Premiere Pro will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Adobe Premiere Pro to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email. 

Course Overview Want to know how to edit photos, manipulate images and design graphics like a pro? The Adobe Photoshop CC Masterclass masterclass will guide you step-by-step through all the key features and tools of this powerful image editing software. Whether you're a complete beginner or want to take your creative skills to the next level, it is the fastest, most effective way to learn core Photoshop skills online. In this complete training course, you will gain the in-demand knowledge you need to become a graphic designer and take your career to the next level. From converting images into high-quality photos to designing icons, this course is the perfect stepping stone to becoming fully proficient in no time. Enrol as a part-time or full-time student and gain in-demand creative skills. This best selling Adobe Photoshop CC Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Adobe Photoshop CC Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Adobe Photoshop CC Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Adobe Photoshop CC Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Adobe Photoshop CC Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Adobe Photoshop CC Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Adobe Photoshop CC Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.