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5723 Software courses in Nottingham delivered Online

The Art of Doing - Web Development for Beginners

By Packt

Unlock the world of web development with our comprehensive course! Whether you are a beginner or looking to enhance your coding skills, our masterclass will take you on an exciting journey. A project-based course that will help you learn and implement HTML, CSS, and JavaScript. With hands-on experience, you will design web pages, add interactive elements, and create a polished final project. Gain practical skills, optimize your coding workflow, and create professional web applications.

The Art of Doing - Web Development for Beginners
Delivered Online On Demand19 hours 57 minutes
£82.99

CAD Training: 20-in-1 Premium Online Courses Bundle

By Compete High

Start building your future in design, architecture, or construction with this 20-in-1 CAD Training bundle. Perfect for anyone seeking to impress employers across technical and creative industries. Description From engineering firms to architectural studios and interior design consultancies, the demand for CAD-literate professionals is only growing. But software skill alone isn’t enough — employers want people who can manage time, communicate clearly, and navigate site management, cost planning, and compliance. This bundle pulls all those elements together, giving you a balanced, hireable skillset that resonates with both technical recruiters and project stakeholders. Whether you're applying for your first junior role or looking to expand your freelance offering, this training provides the kind of all-round credibility that wins projects and interviews. There’s real value here — 20 courses, professionally aligned, for less than you'd pay for a single short course. And once this closes, it won’t reopen soon. FAQ Q: Who is this bundle designed for? A: CAD technicians, architectural assistants, interior designers, engineering trainees, and construction admin staff. Q: Will this boost my hireability? A: Absolutely. It gives you a CV-ready combination of software and project management skills. Q: Can I enrol if I’m a beginner? A: Yes — it’s suitable for learners just entering the design or construction space. Q: Is the format flexible? A: Very — study at your own pace with no deadlines. Q: Does it cover more than just software skills? A: Yes — it also includes key communication, management, and compliance areas. Q: Why enrol now? A: High-value training bundles like this don’t stay open — secure your access today.

CAD Training: 20-in-1 Premium Online Courses Bundle
Delivered Online On Demand4 hours
£49.99

Adobe InDesign CC Introduction

By iStudy UK

Adobe InDesign is the industry-leading DTP software for designing and layout of professional documents for the web, print, as well as for mobile devices such as tablets or smartphones. If you are one of them who are interested in digital publishing then this Adobe InDesign CC Introduction will be the perfect starting point for you! You will learn the fundamentals of InDesign as we guide you through this comprehensive introduction to the leading desktop-publishing program. You will learn how to create and export attractive, simple documents. The course will teach you how to combine text and graphics to produce output that is ready to use straight away. You will learn to add consistency through the use of paragraph and character styles. You will grasp how quick and easy it is to create documents for the web and for print, including how to produce professional PDF files. In addition, you will learn to manage objects and layers, format text, use styles, work with tables, export documents, and prepare for printing. What Will I Learn? Build a basic InDesign document Customize the workspace Modify the layout Manage pages Modify text Modify graphics Work with color Use effects Add and transform shapes Manage objects and layers Format text Use styles Work with tables Export a document to other formats Requirements Basic computer skills Who is the target audience? Any student wishing to get a solid understand of the basics of Adobe InDesign CC. Introduction Introduction 00:01:00 Building a Basic InDesign Document Overview of InDesign 00:03:00 Touring the InDesign Interface 00:10:00 Customizing Preferences 00:09:00 Building a document 00:09:00 Advanced Document Settings 00:09:00 Adding Graphics 00:06:00 Adding Text 00:03:00 Customizing the Workspace Using Panels and Workspace Presets 00:10:00 Document Views 00:08:00 Understanding the Control Panel 00:04:00 Managing Pages Adding, Moving, and Deleting Pages 00:06:00 Using Master Pages 00:10:00 Modifying Text Selecting Text 00:03:00 Understanding Text Frame Options 00:09:00 Importing Text 00:06:00 Threading Text 00:05:00 Using Special Characters 00:10:00 Using Spell Check 00:07:00 Using the Story Editor 00:04:00 Modifying Graphics Defining Graphic Types 00:07:00 Placing Multiple Graphics 00:04:00 Selecting Graphics 00:05:00 Fitting Options 00:07:00 Updating Graphics 00:07:00 Placing Photoshop and Illustrator Files 00:05:00 Working with Color Basics of Color 00:06:00 Working with Swatches 00:08:00 Creating Swatches 00:08:00 Making Spot Color Swatches 00:03:00 Working with the Color Panel 00:05:00 Creating and Using Gradients 00:08:00 Using Effects Using the Effects Panel 00:08:00 Using the Blend Modes 00:04:00 Adding and Removing Effects 00:03:00 Adding and Transforming Shapes Adding Vector Shapes 00:08:00 Drawing Vector Lines 00:08:00 Selecting and Moving Frames 00:07:00 Scaling Arrowheads 00:05:00 Managing Objects and Layers Managing Layers 00:10:00 Aligning and Grouping Objects 00:06:00 Wrapping Text around an Object 00:07:00 Formatting Text Character Formatting 00:11:00 Advanced Character Formatting 00:10:00 Paragraph Formatting 00:10:00 Using Styles Basics of Styles 00:01:00 Managing Paragraph Styles 00:10:00 Managing Character Styles 00:05:00 Using Object Styles 00:08:00 Working with Tables Creating Tables 00:10:00 Formatting Tables and Cells 00:08:00 Using Table and Cell Styles 00:08:00 Exporting the Document to Other Formats Preflighting your document 00:09:00 Packaging your Document 00:10:00 Printing your Document 00:09:00 Converting to PDF 00:06:00 Conclusion Course Recap 00:01:00

Adobe InDesign CC Introduction
Delivered Online On Demand6 hours 27 minutes
£25

New business and lead generation (In-House)

By The In House Training Company

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: Develop a clear and consistent process for new business development and lead-generation Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities Develop an engaging telephone voice and manner - and a 'networking personality' Qualify potential opportunities with more accuracy on a consistent basis Prioritise opportunities and manage their time when sourcing new business Discover online sources of leads, contacts and referrals Overcome psychological blocks to cold or warm calling - theirs and the client's Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Make outbound sales or appointment calls with improved confidence, control and results Improve the conversion of calls to appointments by using more effective questions and sales messages Get past gatekeepers and assistants more effectively Make the most of your CRM software and systems 1 Online marketing - what works! Workshop overview and learning objectives Choosing your social media channels LinkedIn for sales and marketing Designing and implementing an effective new business email campaign online Creating a lead-generation strategy online - with case studies Avoiding common mistakes in social media marketing Case study: 'Best practice in social media sales and marketing' Using blogs and video-based marketing (eg, YouTube) New trends and how to keep your finger on the 'social media' pulse Twenty essential websites and online marketing tools 2 Making appointments by telephone Planning the call, telephone techniques, integrating with email and online marketing Developing a clear and consistent process to appointment-making Setting and achieving the right level of telephone activity to achieve your appointment goals Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach Overcoming the most common 'put-offs' to seeing or engaging with you Overcoming psychological blocks to cold or warm calling - yours and the client's Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Making outbound sales or appointment calls with improved confidence, control and results Improving conversion of calls to appointments by using more effective questions and sales messages The five keys to developing an engaging telephone voice and approaching manner 3 Power networking Strategies for networking and B2B referral-based marketing The importance, and different types, of networking How to work a room - preparation and strategy Communication dynamics in networking - the power of the listening networker Assumptions when networking Business networking etiquette Making connections, asking for cards, contact details and referrals, gaining follow-up commitments Building relationships - follow-up and follow-through 4 Developing new leads Strategies for first-time sales calls Gaining rapport and opening first-time and new business sales calls effectively Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal Value message - differentiate your solutions clearly and accurately, with tailored value statements Presenting the right initial USPs, features and benefits and making them relevant and real to the customer Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 Organised persistence - CRM and prospect-tracking Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management Maintaining a good database for maximising new business ROI Developing a contact strategy with different types and levels of contact Analysing your contact base using state-of-the-art software and tools Making the most of your CRM systems and solutions Understanding that your attitude makes a difference when sourcing new business Setting SMART objectives for new business development and lead-generation Practical exercise - setting personal development and business goals Time management tips to improve daily productivity New business pipeline management strategies for peak sales performance 6 Workshop summary and close Practical exercise - developing your new business action plan Review and feedback

New business and lead generation (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Oracle Database 12c - Performance Management and Tuning

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse AdministratorDatabase Administrators Overview Use the Oracle Database tuning methodology appropriate to the available toolsUtilize database advisors to proactively tune an Oracle Database InstanceUse the tools based on the Automatic Workload Repository to tune the databaseDiagnose and tune common SQL related performance problemsDiagnose and tune common Instance related performance problemsUse Enterprise Manager performance-related pages to monitor an Oracle DatabaseGain an understanding of the Oracle Database Cloud Service In the Oracle Database 12c: Performance Management and Tuning course, learn about the performance analysis and tuning tasks expected of a DBA: proactive management through built-in performance analysis features and tools, diagnosis and tuning of the Oracle Database instance components, and diagnosis and tuning of SQL-related performance issues. In this course, you will be introduced to Oracle Database Cloud Service. Introduction Course Objectives Course Organization Course Agenda Topics Not Included in the Course Who Tunes? What Does the DBA Tune? How to Tune Tuning Methodology Basic Tuning Diagnostics Performance Tuning Diagnostics Performance Tuning Tools Tuning Objectives Top Timed Events DB Time CPU and Wait Time Tuning Dimensions Time Model Dynamic Performance Views Using Automatic Workload Repository Automatic Workload Repository Overview Automatic Workload Repository Data Enterprise Manager Cloud Control and AWR Snapshots Reports Compare Periods Defining the Scope of Performance Issues Defining the Problem Limiting the Scope Setting the Priority Top SQL Reports Common Tuning Problems Tuning During the Life Cycle ADDM Tuning Session Performance Versus Business Requirements Using Metrics and Alerts Metrics and Alerts Overview Limitation of Base Statistics Benefits of Metrics Viewing Metric History Information Viewing Histograms Server-Generated Alerts Setting Thresholds Metrics and Alerts Views Using Baselines Comparative Performance Analysis with AWR Baselines Automatic Workload Repository Baselines Moving Window Baseline Baselines in Performance Page Settings Baseline Templates AWR Baseslines Creating AWR Baselines Managing Baselines with PL/SQL Using AWR-Based Tools Automatic Maintenance Tasks ADDM Performance Monitoring Using Compare Periods ADDM Active Session History New or Enhanced Automatic Workload Repository Views Emergency Monitoring Real-time ADDM Real-Time Database Operation Monitoring Overview Use Cases Defining a Database Operation Scope of a Composite Database Operation Database Operation Concepts Identifying a Database Operation Enabling Monitoring of Database Operations Identifying, Starting, and Completing a Database Operation Monitoring Applications What is a Service? Service Attributes Service Types Creating Services Managing Services in a Single-Instance Environment Where are Services Used? Using Services with Client Applications Services and Pluggable Databases Identifying Problem SQL Statements SQL Statement Processing Phases Role of the Oracle Optimizer Identifying Bad SQL Top SQL Reports SQL Monitoring What is an Execution Plan? Methods for Viewing Execution Plans Uses of Execution Plans Influencing the Optimizer Functions of the Query Optimizer Selectivity Cardinality and Cost Changing Optimizer Behavior Optimizer Statistics Extended Statistics Controlling the Behavior of the Optimizer with Parameters Enabling Query Optimizer Features Reducing the Cost of SQL Operations Reducing the Cost Index Maintenance SQL Access Advisor Table Maintenance for Performance Table Reorganization Methods Space Management Extent Management Data Storage Using SQL Performance Analyzer Real Application Testing: Overview Real Application Testing: Use Cases SQL Performance Analyzer: Process Capturing the SQL Workload Creating a SQL Performance Analyzer Task SQL Performance Analyzer: Tasks Parameter Change SQL Performance Analyzer Task Page SQL Performance Management Maintaining SQL Performance Maintaining Optimizer Statistics Automated Maintenance Tasks Statistic Gathering Options Setting Statistic Preferences Restore Statistics Deferred Statistics Publishing Automatic SQL Tuning Using Database Replay Using Database Replay The Big Picture System Architecture Capture Considerations Replay Considerations: Preparation Replay Considerations Replay Options Replay Analysis Tuning the Shared Pool Shared Pool Architecture Shared Pool Operation The Library Cache Latch and Mutex Diagnostic Tools for Tuning the Shared Pool Avoiding Hard Parses Reducing the Cost of Soft Parses Sizing the Shared Pool Tuning the Buffer Cache Oracle Database Architecture: Buffer Cache Buffer Cache: Highlights Database Buffers Buffer Hash Table for Lookups Working Sets Buffer Cache Tuning Goals and Techniques Buffer Cache Performance Symptoms Buffer Cache Performance Solutions Tuning PGA and Temporary Space SQL Memory Usage Performance Impact Automatic PGA Memory SQL Memory Manager Configuring Automatic PGA Memory Setting PGA_AGGREGATE_TARGET Initially Limiting the size of the Program Global Area (PGA) SQL Memory Usage Automatic Memory Oracle Database Architecture Dynamic SGA Granule Memory Advisories Manually Adding Granules to Components Increasing the Size of an SGA Component Automatic Shared Memory Management: Overview SGA Sizing Parameters: Overview Performance Tuning Summary with Waits Commonly Observed Wait Events Additional Statistics Top 10 Mistakes Found in Customer Systems Symptoms Oracle Database Cloud Service: Overview Database as a Service Architecture, Features and Tooling Software Editions: Included Database Options and Management Packs Accessing the Oracle Database Cloud Service Console Automated Database Provisioning Managing the Compute Node Associated With a Database Deployment Managing Network Access to Database as a Service Scaling a Database Deployment Performance Management in the Database Cloud Environment Performance Monitoring and Tuning What Can be Tuned in a DBCS Environment?

Oracle Database 12c - Performance Management and Tuning
Delivered OnlineFlexible Dates
Price on Enquiry

QLS Endorsed Game Developer Bundle

By Imperial Academy

Game development is a symphony of code, graphics, and creativity, culminating in an epic journey for the player

QLS Endorsed Game Developer Bundle
Delivered Online On Demand
£599

Web Developer QLS Endorsed Bundle

By Imperial Academy

10 QLS Endorsed Courses for Web Developer | 10 Endorsed Certificates Included | Lifetime Access | Tutor Support

Web Developer QLS Endorsed Bundle
Delivered Online On Demand
£599

AWS Cloud Practitioner Essentials

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for Sales Legal Marketing Business analysts Project managers AWS Academy students Other IT-related professionals Overview Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. Prerequisites General IT technical knowledge, General IT business knowledge 1 - Introduction to Amazon Web Services Summarize the benefits of AWS Describe differences between on-demand delivery and cloud deployments Summarize the pay-as-you-go pricing model 2 - Compute in the Cloud Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level Identify the different Amazon EC2 instance types Differentiate between the various billing options for Amazon EC2 Describe the benefits of Amazon EC2 Auto Scaling Summarize the benefits of Elastic Load Balancing Give an example of the uses for Elastic Load Balancing Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS) Summarize additional AWS compute options 3 - Global Infrastructure and Reliability Summarize the benefits of the AWS Global Infrastructure Describe the basic concept of Availability Zones Describe the benefits of Amazon CloudFront and Edge locations Compare different methods for provisioning AWS services 4 - Networking Describe the basic concepts of networking Describe the difference between public and private networking resources Explain a virtual private gateway using a real life scenario Explain a virtual private network (VPN) using a real life scenario Describe the benefit of AWS Direct Connect Describe the benefit of hybrid deployments Describe the layers of security used in an IT strategy Describe which services are used to interact with the AWS global network 5 - Storage and Databases Summarize the basic concept of storage and databases Describe benefits of Amazon Elastic Block Store (Amazon EBS) Describe benefits of Amazon Simple Storage Service (Amazon S3) Describe the benefits of Amazon Elastic File System (Amazon EFS) Summarize various storage solutions Describe the benefits of Amazon Relational Database Service (Amazon RDS) Describe the benefits of Amazon DynamoDB Summarize various database services 6 - Security Explain the benefits of the shared responsibility model Describe multi-factor authentication (MFA) Differentiate between the AWS Identity and Access Management (IAM) security levels Describe security policies at a basic level Explain the benefits of AWS Organizations Summarize the benefits of compliance with AWS Explain primary AWS security services at a basic level 7 - Monitoring and Analytics Summarize approaches to monitoring your AWS environment Describe the benefits of Amazon CloudWatch Describe the benefits of AWS CloudTrail Describe the benefits of AWS Trusted Advisor 8 - Pricing and Support Understand AWS pricing and support models Describe the AWS Free Tier Describe key benefits of AWS Organizations and consolidated billing Explain the benefits of AWS Budgets Explain the benefits of AWS Cost Explorer Explain the primary benefits of the AWS Pricing Calculator Distinguish between the various AWS Support Plans Describe the benefits of AWS Marketplace 9 - Migration and Innovation Understand migration and innovation in the AWS Cloud Summarize the AWS Cloud Adoption Framework (AWS CAF) Summarize six key factors of a cloud migration strategy Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile Summarize the broad scope of innovative solutions that AWS offers Summarize the five pillars of the AWS Well-Architected Framewor 10 - AWS Certified Cloud Practitioner Basics Determine resources for preparing for the AWS Certified Cloud Practitioner examination Describe benefits of becoming AWS Certified

AWS Cloud Practitioner Essentials
Delivered OnlineFlexible Dates
£675

Medical Transcription: Audio Typist

By Compliance Central

The Medical Transcription (Audio Typist) Training Course is an invaluable resource for those looking to enter healthcare. With in-depth instruction, it provides a comprehensive understanding of how to accurately transcribe recordings from physicians and other health professionals. This knowledge helps ensure accuracy and compliance with industry standards and gives students the confidence and skills needed to excel in their chosen profession. In addition to providing a solid foundation in medical terminology, grammar, and syntax fundamentals, the course will equip you with the necessary skills to use modern audio typing software and tools. In addition, examples of real-life situations are incorporated into the curriculum, allowing participants to gain invaluable insight into best practices and common problems that may be encountered on the job. By arming yourself with this knowledge, you can stay ahead of the curve and remain competitive in today's ever-changing healthcare industry. With simulated clinical cases and transcription projects that sharpen accuracy and skills, this training is invaluable for entry-level employment and career advancement opportunities. So don't delay; start your training by enrolling in the course today. Key Highlights for Medical Transcription: Audio Typist Course: Developed by industry experts Instant e-certificate and hard copy dispatch by the next working day Fully online, interactive Medical Transcription: Audio Typist course with audio voiceover 100% online and self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Lifetime access & update without any limits Unlimited Retake Exam and premium support for life Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning satisfaction guarantee Covers to explore multiple job positions One-stop solution for entrepreneurs and Jobseekers Fastest growing sector Boost your salary on program completion Learn from diligent experts Interactive curriculum with real-time challenges Expert-verified response for quality education What you will discover are the following: The abilities and knowledge needed to perform medical transcription effectively. A to Z list of the tools and skills required. Know how to Read Medical Reports Recognise career chances in the actual world. Decide what is necessary to become a medical transcriptionist. Training in all the various transcription styles. Boot Camp for Medical Language. Enhance abilities that are required for transcriptionists Course Significance: Accredited CPD course Exam retakes are unlimited, and tutoring is available. Easy access to course materials Guaranteed learning satisfaction Lifetime access and 24/7 support So, You should not wait too long. Now is the time to enrol! Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course: Module 01: Introduction to Medical Transcription Module 02: The What, How, Who and Why of Medical Transcription Module 03: Understanding Medical Reports Module 04: Medical Language Boot Camp Module 05: Formatting: The Basics Module 06: Data Protection CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training is ideal for the followings: Medical Transcriptionist. Those who want to study transcribing. Parents who want to transcribe while accommodating their children's schedules. Students are looking to start a career in transcription or who need to master the skill for their own personal or professional purposes. Students who want to master advanced transcription techniques and speed up their transcription. Requirements To enrol in this Medical Transcription: Audio Typist course, all you need is a basic understanding of the English Language and an internet connection. Career path You can explore popular and in-demand careers associated with this course after completing it. Some job fields you can look into are: Medical Transcriptionist Medical Receptionist Medical Secretary Medical Report Writer Healthcare Administrator Patient Coordinator In the United Kingdom, these positions typically pay between £27,000 and £29,000 per year. Certificates CPD Accredited PDF Certificate Digital certificate - Included Get a CPD accredited PDF certificate for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Medical Transcription: Audio Typist
Delivered Online On Demand2 hours
£12

Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)
Delivered OnlineFlexible Dates
Price on Enquiry