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Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

24 Hour Flash Deal **25-in-1 Chief Data Officer (CDO) Advanced Diploma Mega Bundle** Chief Data Officer (CDO) Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Chief Data Officer (CDO) Advanced Diploma package online with Studyhub through our online learning platform. The Chief Data Officer (CDO) Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Chief Data Officer (CDO) Advanced Diploma course provides complete 360-degree training on Chief Data Officer (CDO) Advanced Diploma. You'll get not one, not two, not three, but twenty-five Chief Data Officer (CDO) Advanced Diploma courses included in this course. 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This extensive course for beginners provides the basics of chatbots with machine learning, deep learning, AWS, and its applications, building it from scratch with hands-on practice for chatbot development. This course will help you learn basic to advanced mechanisms of developing chatbots using machine learning, deep learning, and AWS with Python.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who want to use more advanced functionalities in Microsoft Word, including image manipulation, collaboration and revision tracking, cross- referencing and linking, document security, forms, and process automation through macros. Overview In this course, you will explore advanced functionalities in Word. You will: Use images in a document. Create custom graphic elements. Collaborate on documents. Add reference marks and notes. Secure a document. Create and manipulate forms. Create macros to automate tasks. Word for Microsoft 365 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.Being able to manipulate graphics and efficiently create, manage, revise, and distribute long documents and forms can help your organization create important and interesting documents. Implementing time-saving features that enable you to work well in a collaborative mode will benefit both you and your organization. Constructing document elements that ensure your readers have access to pertinent information at the click of a button, while at the same time protecting sensitive information, is another important skill. Mastering these skills and techniques will make you a valued employee in your organization.Note: Most Office users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will alsoenable you to access and effectively utilize many web-based resources provided with your Microsoft 365? subscription. Helpful notes throughout the material alert you to caseswhere the online version of the application may function differently from the primary, desktop version.This course may be a useful component in your preparation for theMicrosoft Word (Microsoft 365 Apps and Office 2019): Exam MO-100 and Microsoft Word Expert (Microsoft 365 Apps and Office 2019): Exam MO-101 certification exams. Lesson 1: Manipulating Images Topic A: Integrate Pictures and Text Topic B: Adjust Image Appearance Lesson 2: Using Custom Graphic Elements Topic A: Create Text Boxes and Pull Quotes Topic B: Add WordArt and Other Text Effects Topic C: Draw Shapes Topic D: Create Complex Illustrations with SmartArt Lesson 3: Collaborating on Documents Topic A: Share and Co-Author a Document Topic B: Mark Up a Document Topic C: Review Markups Topic D: Merge Changes from Other Documents Lesson 4: Adding Document References and Links Topic A: Add Captions Topic B: Add Cross-References Topic C: Add Bookmarks Topic D: Add Links Topic E: Insert Footnotes and Endnotes Topic F: Add Citations and a Bibliography Lesson 5: Securing a Document Topic A: Suppress Information Topic B: Set Formatting and Editing Restrictions Topic C: Restrict Document Access Topic D: Add a Digital Signature to a Document Lesson 6: Using Forms to Manage Content Topic A: Create Forms Topic B: Modify Forms Lesson 7: Automating Repetitive Tasks with Macros Topic A: Automate Tasks by Using Macros Topic B: Create a Macro Additional course details: Nexus Humans Microsoft Word for Office 365 (Desktop or Online) (v1.1) Part 3 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Word for Office 365 (Desktop or Online) (v1.1) Part 3 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Network professionals and who design, build, operate, manage, and troubleshoot software-defined networking and security, and application owners who need visibility across multi-cloud environments Overview By the end of the course, you should be able to meet the following objectives: Explain the features and architecture of VMware Aria Operations for Networks Describe the VMware Aria Operations for Networks installation processes and requirements Navigate the VMware Aria Operations for Networks GUI Recognize major use cases for VMware Aria Operations for Networks and their benefits Deploy VMware Aria Operations for Networks Use VMware Aria Operations for Networks to monitor, operate, analyze, and troubleshoot the infrastructure supporting your applications This two-day, hands-on course gives you the skills to deploy and use VMware Aria Operations? for Networks to ensure an optimized, highly available, and secure infrastructure for your applications. You will learn the features, components, architecture, and benefits of VMware Aria Operations for Networks and how to use it to simplify daily operation and troubleshooting tasks. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Aria Operations for Networks Identify the use cases for VMware Aria Operations for Networks Access the VMware Aria Operations for Networks Home page View VMware Aria Operations for Networks entity data Perform searches for specific entity data Create entity search queries Find and use event data VMware Aria Operations for Networks Architecture and Components Identify the components of VMware Aria Operations for Networks Describe the function of each component and how the components interact Check the health of VMware Aria Operations for Networks components VMware Aria Operations for Networks Installation Deploy VMware Aria Operations for Networks components Configure the pairing relationship between the platform VM and the collector VM Troubleshoot platform VM and collector VM configuration problems Explain how data sources export flow information Add VMware vCenter Server© to VMware Aria Operations for Networks Add a VMware NSX to VMware Aria Operations for Networks Configure IPFIX Distinguish between the mechanisms used to scale VMware Aria Operations for Networks Select the appropriate scaling mechanism for your environment Describe how clusters are expanded Integrate VMware Aria Operations with VMware Aria Operations for Networks Import a VMware Aria Operations for Networks instance into VMware Aria Suite Lifecycle VMware Aria Operations for Networks Use Cases Explain use cases for VMware Aria Operations for Networks Create VMware Aria Operations for Networks applications Perform application discovery Plan and optimize micro-segmentation and security for applications Explain the use of flow analytics Use flow information from physical devices in security planning Generate virtual machine path topologies between entities using flows Extract useful information from path topologies Validate NSX deployments Monitor and troubleshoot NSX events Operations and Troubleshooting Common Issues Perform VMware Aria Operations for Networks operations by using VMware vSphere© tags Use the flow analytics dashboards to perform flow analysis Set and configure Intents to identify aberrations in the behaviour of entities Use VMware Aria Operations for Networks tools to troubleshoot common problems Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Aria Operations for Networks: Install, Configure, Manage [V6.8] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Aria Operations for Networks: Install, Configure, Manage [V6.8] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network Administrator Network Engineer Systems Engineer Consulting Systems Engineer Cisco Integrators/Partners Overview Upon completion of this course, you will be able to: Outline the troubleshooting process, and highlight which questions to ask Describe the troubleshooting tools and methodologies that are available from the CLI and are used to identify and resolve issues in a Cisco Data Center network architecture Identify and resolve issues related to VLANs and PVLANs Identify and resolve issues related to port channels and virtual port channels Identify and resolve issues related to Cisco FabricPath Identify and resolve issues related to OTV Identify and resolve issues related to VXLAN Identify and resolve issues related to LISP Describe troubleshooting of routing protocols, such as OSPF, ISIS, and PIM. Describe troubleshooting of the AAA and RBAC Identify and resolve issues related to a single device Identify and resolve issues related to Fibre Channel interface operation Identify and resolve issues related to Fibre Channel switching when the Cisco NX-OS software switch is used in switched mode (vs. NPV mode) Identify and resolve issues related to Fibre Channel switching when the NX-OS switch is used in N Port Virtualization (NPV) mode Identify and resolve issues related to FIP and FCoE, including FCoE performance Describe Cisco UCS architecture, initial setup, tools and service aids that are available for Cisco UCS troubleshooting and interpretation of the output Describe Cisco UCS configuration and troubleshoot related issues Describe Cisco UCS B-Series operation and troubleshoot related issues Describe LAN, SAN and Fibre Channel operations, including in depth troubleshooting procedures Describe Cisco IMC utilities to validate performance and facilitate data-gathering activities for Cisco UCS C-Series troubleshooting, as well troubleshooting approach to hardware and firmware failures Define proper procedures to configure LAN and SAN connectivity and avoid issues with the P81E virtual interface card (VIC) Troubleshoot integration of Cisco UCS C-Series servers with Cisco UCS Manager Identify tools, protocols and methods to effectively troubleshoot Cisco ACI The focus of this skills-building course is troubleshooting of LANs, SANs, Cisco Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application Centric Infrastructure (ACI). The course provides rich hands-on experience in resolving problems on Cisco MDS switches, Cisco Nexus switches, Cisco fabric extenders (FEXs), Cisco UCS, and Cisco ACI. Troubleshooting the Data Center LAN Network Overview of the Troubleshooting Process Understanding CLI Troubleshooting Tools Troubleshooting VLANs and Private VLANs Troubleshooting Port Channels and Virtual Port Channels Troubleshooting Cisco FabricPath Troubleshooting Cisco OTV Troubleshooting VXLAN Troubleshooting LISP Troubleshooting Routing Protocols Troubleshooting Data Center LAN Security Troubleshooting Platform-Specific Issues Troubleshooting Data Center SAN Troubleshooting Fibre Channel Interfaces Troubleshooting Fibre Channel Fabric Service Troubleshooting NPV Mode Troubleshooting FCoE Troubleshooting Data Center Unified Computing Troubleshooting Cisco UCS Architecture and Initialization Troubleshooting Cisco UCS Configuration Troubleshooting Cisco UCS B-Series Servers Troubleshooting Cisco UCS B-Series LAN and SAN Connectivity Troubleshooting Cisco UCS C-Series Servers Troubleshooting Cisco UCS C-Series LAN and SAN Connectivity Troubleshooting Cisco UCS C-Series and Cisco UCS Manager Integration Troubleshooting Data Center ACI Exploring the Tools and Methodology of Troubleshooting Cisco ACI Additional course details: Nexus Humans Cisco Troubleshooting Cisco Data Center Infrastructure v7.0 (DCIT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Data Center Infrastructure v7.0 (DCIT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Linux system administrators, virtualization administrators, and hybrid infrastructure engineers interested in deploying large-scale virtualization solutions and managing virtual servers in their datacenters, based on the Red Hat Virtualization open virtualization management platform. Overview Configure Red Hat Virtualization Configure networking and storage for use with Red Hat Virtualization Manage user accounts and access to the Red Hat Virtualization environment Install and manage virtual machines in Red Hat Virtualization Use templates for rapid virtual machine deployment Manage virtual machine snapshots and images Migrate virtual machines and explore high-availability options Deploy, configure, manage, and migrate virtual environments Red Hat Virtualization (RH318) teaches you the skills needed to deploy, administer, and operate virtual machines in your organization using Red Hat© Virtualization. Through numerous hands-on exercises, you will demonstrate the ability to deploy and configure the Red Hat Virtualization infrastructure and use it to provision and manage virtual machines. This offering also prepares you for the Red Hat Certified Specialist in Virtualization exam. This course is based on Red Hat Enterprise Virtualization 4.3 and Red Hat Enterprise Linux© 7.6 and 8, as well as Red Hat Hyperconverged Infrastructure for Virtualization 1.6. 1 - Red Hat Virtualization overview Explain the purpose and architecture of Red Hat Virtualization. 2 - Install and configure Red Hat Virtualization Install a minimal Red Hat Virtualization environment and use it to create a virtual machine. 3 - Create and manage datacenters and clusters Organize hypervisors into groups using datacenters and clusters. 4 - Manage user accounts and roles Configure user accounts using a central directory service, then use roles to assign access to resources based on job responsibilities. 5 - Adding physical hosts Add additional Red Hat Virtualization hosts automatically, and move and remove hosts from datacenters as needed. 6 - Scale Red Hat Virtualization infrastructure Add Red Hat Virtualization hosts automatically, configure Red Hat Enterprise Linux hosts when appropriate, and move and remove hosts from data centers as needed. 7 - Manage Red Hat Virtualization networks Separate network traffic into multiple networks on one or more interfaces to improve the performance and security of Red Hat Virtualization. 8 - Manage Red Hat Virtualization storage Create and manage data and ISO storage domains. 9 - Deploy and manage virtual machines Operate virtual machines in the Red Hat Virtualization environment. 10 - Migrate virtual machines Migrate and control automatic migration of virtual machines. 11 - Manage virtual machine images Manage virtual machine snapshots and disk images. 12 - Automating virtual machine deployment Automate deployment of virtual machines by using templates and cloud-init. 13 - Back up and upgrade Red Hat Virtualization Back up, restore, and upgrade the software in a Red Hat Virtualization environment. 14 - Explore high-availability practices Explain procedures to improve the resilience and reliability of Red Hat Virtualization by removing single points of failure and implementing high-availability features. 15 - Perform comprehensive review Demonstrate skills learned in this course by installing and configuring Red Hat Virtualization; using the platform to create and manage virtual machines; and backing up and updating components of Red Hat Virtualization. Additional course details: Nexus Humans Red Hat Virtualization (RH318) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Virtualization (RH318) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Designed for beginners, this hands-on course covers the fundamentals of Kubernetes, Docker, and containers. You'll get an insight into installing and running Docker on different platforms and Kubernetes architecture, along with an overview of Google Kubernetes Engine (GKE).

The comprehensive Machine Learning - Use in Flutter has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Machine Learning - Use in Flutter today, and learn from the very best the industry has to offer! This best selling Machine Learning - Use in Flutter has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Machine Learning - Use in Flutter is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Machine Learning - Use in Flutter is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. The Machine Learning - Use in Flutter is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Machine Learning - Use in Flutter, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Machine Learning - Use in Flutter will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Machine Learning - Use in Flutter to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00