Conflict is inevitable, but chaos isn’t. This Level 2 Conflict Management Course is your stepping stone to understanding what truly drives disputes and how to disarm them with confidence and professionalism. Whether you're in customer service, education, hospitality, or any public-facing role, this course equips you with the right mindset and communication strategies to keep interactions calm and constructive—even when tempers flare.
From learning how to spot the early signs of conflict to knowing when to escalate and when to de-escalate, every module offers well-structured insights designed to help you respond with clarity, not confusion. Sharpen your ability to handle tense conversations with poise, maintain dignity under pressure, and navigate workplace disagreements with tact. If you work with people (and let’s be honest, who doesn’t?), this course offers a timely and effective way to stay cool when situations heat up.
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Why People Love And Enrol in The Course From One Education
Eligibility for an CPD accredited certificate on successful completion of the course
QLS Endorsed Certificate is available for the title: Dealing with Conflict at Work
Learning materials of our course contains engaging voiceover and visual elements for your comfort
Freedom to study at your own pace
24/7 access to the course materials for 12 months
Full Tutor support on weekdays (Monday - Friday)
Key Features
CPD Accredited
Quality License Endorsed
This masterclass Dealing With Conflict Management At Work online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.
If you want to work in this rapidly growing sector and stand out from the competition, then our Dealing With Conflict Management At Work is the perfect place to kickstart your dream career.
On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the Dealing with Conflict at Work course will help you land the job you want in a related field.
Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career!
Course Curriculum of Dealing With Conflict Management At Work:
Here is a curriculum breakdown of the course:
***Dealing with Conflict at Work***
Unit 01: Introduction
Welcome to the Course
What are Conflict and Conflict Management?
Unit 02: Understand the Keys to Conflict Management
The Rational and Irrational Sources of Conflict
The Effects of Respect on Conflict
How to Use Respect to Help Resolve Conflict
Unit 03: How Misunderstandings Arise and the Solution
How Communication Works
How we listen: The Four Listening Levels
How to Listen Well
Unit 04: Personality Types in Conflict Management
How Personality Types Conflict
How Specific Personalities Clash at Work
How to Avoid Personality Clash
Unit 05: Escalation of Conflict
Resistance: It's Not Conflict yet.
The Onion Model of Resistance
The Signs of Escalation
Unit 06: De-escalating Conflict
The Strategies for Handling Conflict
De-escalation Process
The Thomas-Kilmann Model
The Five Thomas-Kilmann Modes
Getting Help from a Third Party
How to Recover from a Broken (Professional) Relationship
Unit 07: Closing Section of Conflict Management
Good Conflict and Bad Conflict
The Secret to Avoiding Conflict
Exam and Assessment
MCQ based test
60% Marks to pass
Instant Assessment and Feedback
CPD
120 CPD hours / points Accredited by CPD Quality Standards
Who is this course for?
The Dealing with Conflict Management at Work training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. If you are also interested in Level 2 Award in Conflict Management (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF) - Level 3 Deliverer of Conflict Management Course, then our course will be a great help to understand the topics from the ground.
Study the course today and increase your professional skillset from the comfort of your home!
Requirements
No formal qualification is required
Career path
Operations Manager
Tutor - SIA Security
HR and Office Manager
Customer Support Specialist
Health And Safety Officer
Certificates
Certificate of completion
Digital certificate - £9
After successfully completing this course, you will qualify for the CPD-certified certificate from One Education.
PDF Certificate: £9
Certificate of completion
Hard copy certificate - £69
QLS Endorsed Certificate
Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -
Within the UK: £69
International: £69 + £10 (postal charge) = £79
CPD Accredited Certification
Hardcopy Certificate (within the UK): £15
Hardcopy Certificate (international): £15 + £10 (postal charge) = £25