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Nail Art: Nail Technician (Nail Art, Manicure & Pedicure) Training Do you want to start a career as a nail artist? Do you want to provide professional manicures, pedicures, and nail art treatments? Enroll on this Nail Art course today and start your career in the beauty industry! Our beauty experts created this Nail Art course to teach you everything you need to know to start a successful career as an amazing Nail Artist. Through this Nail Art course you will learn the necessary skills and knowledge to become self-employed and begin acquiring clients for your Nail Art business. Special Offers of this Nail Art: Nail Art Course This Nail Art: Nail Art Course includes a FREE PDF Certificate. Lifetime access to this Nail Art: Nail Art Course Instant access to this Nail Art: Nail Art Course Get FREE Tutor Support from Monday to Friday in this Nail Art Course Main Course: Nail Technician (Nail Art, Manicure & Pedicure) Training Courses including with Nail Art: Nail Art Training Course Course 01: Brow Lamination Course 02: Level 2 Certificate in Facial Services Course 03: Body Massage Therapy [Note: Free PDF certificate as soon as completing the Nail Art: Nail Art course] Nail Art: Nail Technician (Nail Art, Manicure & Pedicure) Training This Nail Technician (Manicure, Pedicure, Nail Art) course will provide you a clear understanding of the art of being a Nail Technician. Learn how to perform manicures and pedicures, as well as gel, shellac, and nail art treatments. You will also learn about common nail diseases and disorders as well as the fundamentals of chemistry. This Nail Technician (Manicure, Pedicure, Nail Art) course is the complete package for aspiring Nail Technicians and can be completed at your own pace. << Industry Experts Designed this Nail Technician (Nail Art, Manicure & Pedicure) Training course into 08 detailed modules >> Assessment Method of Nail Art Training After completing each module of the Nail Art: Nail Art Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Nail Technician After completing the MCQ/Assignment assessment for this Nail Art: Nail Art course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Nail Art: Nail Technician (Nail Art, Manicure & Pedicure) Training This Nail Art course is ideal for anyone interested in learning about Nail Technician (Manicure, Pedicure, Nail Art). The Nail Art course is also suitable for those who are already working as a Nail Technician in (Manicure, Pedicure, Nail Art)-related jobs. Requirements Nail Art: Nail Technician (Nail Art, Manicure & Pedicure) Training Students who intend to enrol in this Nail Art course must meet the following requirements: Nail Art: Good command of the English language Nail Art: Must be vivacious and self-driven Nail Art: Basic computer knowledge Nail Art: A minimum of 16 years of age is required Career path Nail Art: Nail Technician (Nail Art, Manicure & Pedicure) Training This Nail Technician course will help you get hired in Nail Technician (Manicure, Pedicure, Nail Art)-related jobs. Certificates Certificate of completion Digital certificate - Included

Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course Do you want to start a career as a Nail Technician? Do you want to provide professional manicures, pedicures, and nail art treatments? Enrol on this Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course today and start your career in the beauty industry! Our beauty experts created this Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course to teach you everything you need to know to start a successful career as an amazing Nail Technician. Through this Gel Nail course you will learn the necessary skills and knowledge to become self-employed and begin acquiring clients for your Nail Technician business. This Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course will provide you a clear understanding of the art of being a Nail Technician. Learn how to perform manicures and pedicures, as well as gel, shellac, and nail art treatments. You will also learn about common nail diseases and disorders as well as the fundamentals of chemistry. This Gel Nail & Nail Technician course is the complete package for aspiring Nail Technicians and can be completed at your own pace. Why Choose Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course from Us Self-paced Gel Nail course, access available from anywhere. Easy to understand, high-quality study materials. Gel Nail Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Main Course: Gel NAil / Acrylic Nails Courses including with Gel NAil / Acrylic Nails Course Course 01: Nail Technician (Manicure, Pedicure, Nail Art) Course 02: Level 2 Certificate in Facial Services Course 03: Beauty Skincare ***Others Benefits of this Gel Nail & Nail Technician Course Gel Nail Course offer Free two PDF Certificate Gel Nail Course offer Lifetime Access Gel Nail Course offer Unlimited Retake Exam Gel Nail Course offer Tutor Support [ Note: Free PDF certificate as soon as completing the Gel Nail & Nail Technician course ] ***Gel Manicure and Nail Artist (Professional Nail Technician Course)*** Course Curriculum of Gel Nail Course Industry Experts designed this Gel Nail / Acrylic Nails Course into 08 detailed Modules. Assessment Method of Gel Nail After completing each module of the Gel Nail Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Gel Nail After completing the MCQ/Assignment assessment for this Gel Nail course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course This Gel Nail : Gel Nail Course is ideal for anyone interested in learning about Nail Technician (Manicure, Pedicure, Nail Art). Requirements Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course There are no specific requirements for this Gel Nail : Gel Nail Course because it does not require any advanced knowledge or skills. Career path Gel Nail & Nail Technician (Manicure, Pedicure, Nail Art) Course This Gel Nail course will help you get hired in Nail Technician (Manicure, Pedicure, Nail Art)-related jobs. Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Beauty Therapy skills? If yes, then you have come to the right place. Our comprehensive course on Beauty Therapy will assist you in producing the best possible outcome by mastering the Beauty Therapy skills. The Beauty Therapy course is for those who want to be successful. In the Beauty Therapy course, you will learn the essential knowledge needed to become well versed in Beauty Therapy. Our Beauty Therapy course starts with the basics of Beauty Therapy and gradually progresses towards advanced topics. Therefore, each lesson of this Beauty Therapy course is intuitive and easy to understand. Why would you choose the Beauty Therapy course from Compliance Central: Lifetime access to Beauty Therapy course materials Full tutor support is available from Monday to Friday with the Beauty Therapy course Learn Beauty Therapy skills at your own pace from the comfort of your home Gain a complete understanding of Beauty Therapy course Accessible, informative Beauty Therapy learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Beauty Therapy bundle Study Beauty Therapy in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Beauty Therapy Course Improve your chance of gaining in demand skills and better earning potential by completing the Beauty Therapy Beauty Therapy Curriculum Breakdown of the Beauty Therapy Course Module 01 : Introduction to Beauty Technician Module 02 : Corrections Module 03 : Tools Module 04 : Foundations and Corrections Module 05 : Colour Module 06 : Eye Make-Up Module 07 : Makeup for Eyebrows Module 08 : Lip Make-Up Module 09 : Types of Makeup Module 10 : False Eyelashes Module 11 : Makeup for Different Ages Module 12 : Health and Safety Module 13 : Creating Your Make-Up Kit Module 14 : General Care of Hands Module 15 : Manicure Module 16 : Pedicure Module 17 : Nail Art Module 18 : Shellac and Gel Nails Module 19 : Hair Types Module 20 : How to Treat Hair Module 21 : Hair Colour and Hair Shape Module 22 : How to Wash Hair Professionally Module 24 : Styling Module 25 : Men's Hair Module 26: Up-Styling Module 27: Hair Extensions Module 28: Hairstyles CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Beauty Therapy course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Beauty Therapy. It is also great for professionals who are already working in Beauty Therapy and want to get promoted at work. Requirements To enrol in this Beauty Therapy course, all you need is a basic understanding of the English Language and an internet connection. Career path The Beauty Therapy course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Beauty Therapy. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Register on the English Literature Diploma today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The English Literature Diploma is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The English Literature Diploma Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the English Literature Diploma, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Elizabethan Drama and Shakespeare's Hamlet The History of Drama 00:10:00 Elizabethan Drama 00:12:00 William Shakespeare 00:06:00 Hamlet: A Synopsis of the Play 00:04:00 Hamlet: An Anlaysis of the Play 00:19:00 Hamlet's Soliloquies 00:05:00 Jacobean Literature and the Metaphysical Poets Jacobean Literature Poetry and Prose 00:12:00 Puritanism & The English Civil War 00:11:00 Metaphysical Poetry 00:08:00 George Herbert 00:05:00 Andrew Marvell 00:07:00 John Milton 00:08:00 The Rise of the Novel and Satire The Restoration & Glorious Revolution 00:06:00 The Novel 00:08:00 Early Novelists: Defoe, Richardson, and Fielding 00:11:00 English Satire: John Dryden & Alexander Pope 00:06:00 Jonathan Swift & Gulliver's Travels 00:10:00 Swift's A Modest Proposal 00:08:00 The Emergence of American Literature Colonialism & John Smith 00:07:00 Pilgrim Writers 00:10:00 The Revolutionary Period Writers 00:07:00 The Knickerbocker Era: Washington Irving 00:14:00 Frontier Fiction: James Fenimore Cooper 00:10:00 The New England Renaissance The Westward Expansion 00:04:00 Transcendentalism: Ralph Waldo Emerson 00:10:00 Transcendentalism: Henry David Thoreau 00:08:00 Anti-Transcendentalism: Nathaniel Hawthorne 00:05:00 Nathaniel Hawthorne and The Scarlet Letter 00:08:00 Herman Melville 00:05:00 Edgar Allan Poe 00:06:00 Poe's 'The Cask of Amontillado' 00:05:00 Poe's 'The Raven' 00:07:00 The American Civil War Era and the Gilded Age The American Civil War Era & Harriet Beecher Stowe 00:07:00 Walt Whitman 00:09:00 Whitman's 'Drum Taps' 00:06:00 Emily Dickinson 00:09:00 The Gilded Age 00:07:00 Local Color Writing: Mark Twain 00:08:00 Tom Sawyer & Huck Finn 00:11:00 A Connecticut Yankee in King Arthur's Court 00:07:00 Women Writers of the 19th Century Female Writers & The French Revolution 00:12:00 Mary Wollstonecraft 00:09:00 Helen Maria Williams 00:08:00 Unitarianism 00:04:00 Harriet Martineau 00:12:00 Anna Laetitia Barbauld 00:06:00 Lucy Aikin 00:05:00 British Romantic Poets and the Poetic Imagination The Napoleonic Wars 00:08:00 The Romantic Period 00:05:00 William Blake 00:08:00 William Wordsworth 00:08:00 Samuel Taylor Coleridge 00:08:00 Percy Bysshe Shelley 00:08:00 John Keats 00:09:00 Lord George Gordon Byron 00:07:00 Victorian Novels Gothic Novels 00:10:00 Jane Austin's Pride and Prejudice 00:14:00 Victorian Novels 00:09:00 Emily Brontë and Wuthering Heights 00:11:00 Charles Dickens and Great Expectations 00:15:00 The Imagist Movements after World War I Anti-Victorianism & Edwardian England 00:05:00 Imagism & Gertruid Stein 00:05:00 Post War Literature & Ezra Pound 00:10:00 T.S. Eliot 00:13:00 William Carlos Williams 00:05:00 Archibald MacLeish 00:05:00 Modernist Fiction Modernist Fiction 00:07:00 Henry James 00:07:00 James Joyce 00:07:00 Joyce's 'Araby' 00:19:00 Joyce's Ulysses 00:07:00 Virginia Woolf 00:06:00 Virgina Woolf's To the Lighthouse 00:12:00 The Lost Generation Ernest Hemingway and the Lost Generation 00:05:00 Hemingway's The Sun Also Rises 00:10:00 F. Scott Fitzgerald 00:04:00 Fitzgerald's The Great Gatsby 00:08:00 ee cummings 00:06:00 Robert Lowell 00:05:00 The Beat Generation & Allen Ginsberg 00:11:00 Resources Resources - English Literature Diploma 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Gel Manicure and Nail Technician Diploma today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Gel Manicure and Nail Technician Diploma is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Gel Manicure and Nail Technician Diploma Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Gel Manicure and Nail Technician Diploma, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Contents Module 01: General Care of Hands Module 02: Manicure Module 03: Pedicure Module 04: Nail Art Module 05: Gel and Shellac Manicures

Overview of Nail Technician (Manicure, Pedicure, Nail Art) Join our Nail Technician (Manicure, Pedicure, Nail Art) course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Nail Technician (Manicure, Pedicure, Nail Art) course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Nail Technician (Manicure, Pedicure, Nail Art) course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Nail Technician (Manicure, Pedicure, Nail Art) Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Nail Technician (Manicure, Pedicure, Nail Art). Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Nail Technician (Manicure, Pedicure, Nail Art) course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Nail Technician (Manicure, Pedicure, Nail Art) is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Nail Technician (Manicure, Pedicure, Nail Art) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Nail Technician (Manicure, Pedicure, Nail Art) Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Learn how to restore your furniture, decorate your home and more with this online course. Through video lessons, online study materials and automated assessments, you will gain a complete understanding of furniture restoration and interior decorating, whether you want to give your own home a makeover or go into professional roles in design or restoration. The Furniture Restoration & Interior Decorating Course is the complete course for anyone who wants to learn more about stain brushing and varnishing, upholstery, or improving the feng shui of their home. Through engaging, easy-to-understand video lessons and online course materials, you will learn expertise such as identifying period furniture and accessories, preparation of new and old surfaces, faux finishes, and the correct treatments for rooms of varying sizes, ages, and levels of light. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Furniture Restoration & Interior Decorating Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Data Center engineers Cloud engineers System engineers Field engineers Implementation/operation/support/installation and upgrade specialists IT administrators Network engineers Cloud computing experts Security specialists Cisco integrators and partners Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe items to be aware of before installing a Cisco CSR 1000V, including virtual machine requirements for installing Cisco CSR 1000V, licensing options that are available with Cisco CSR 1000V, supported Cisco IOS XE technologies, and management options for Cisco CSR 1000V. Prepare for installation of Cisco CSR 1000V Series routers. Explain common Cisco IOS XE Command-Line Interface (CLI) commands and conventions that can make it easier to work in the CLI, and describe how you can get help with command syntax and command options. Describe the options you can use to activate the license for Cisco CSR 1000V and activate the license for each option. Troubleshoot issues with Cisco CSR 1000V licenses. Upgrade the Cisco IOS XE software for an existing Cisco CSR 1000V installation. Describe the Call Home feature and its benefits, configure the feature on the Cisco CSR 1000V, including the anonymous reporting option, and display the Call Home configuration. List the different Call Home events that trigger alerts and commands that are executed as a result of the alert. Troubleshoot Cisco CSR 1000V Virtual Machine (VM) issues. Rehost a Cisco CSR 1000V license to a new VM, whether the current Cisco CSR 1000V router is accessible or not. Describe the Virtual Extensible LAN (VXLAN) Layer 2 gateway feature and configure this feature on the Cisco CSR 1000V router. Deploy the Cisco CSR 1000V in a virtual private cloud using Microsoft Azure or Amazon Web Services (AWS). Describe common network operations that the Cisco CSR 1000V supports. Explore programmability support on Cisco CSR 1000V, including APIs, shells, and data models. The Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR) course shows you how to deploy and operate Cisco© Cloud Services Router 1000V (CSR1000V) to provide comprehensive WAN gateway and network services functions including connectivity, routing, and security into virtual and cloud environments. Through expert instruction and hands-on labs, you will learn: Cisco CSR 1000V deployment options and requirements; hypervisor support, licensing models, features and programmability support; and how to implement, integrate, install, manage, and troubleshoot the deployment process and common operation issues.This class will help you:Learn how to use the CSR 1000V Series to extend your enterprise network to public and private cloudsGain hands-on practice acquiring skills in virtual and cloud-based technologies Course Outline Introducing Cisco CSR Product Overview Preparing for Installation Installing Cisco CSR 1000V in VMware Elastic Sky X (ESXi) Environments Booting Cisco CSR 1000V and Accessing the Console Using Cisco IOS XE Software Managing Cisco CSR 1000V Licenses Upgrading the Cisco IOS XE Software Mapping Cisco CSR 1000V Network Interfaces to Virtual Machine Network Interfaces Using GRUB Mode (Bootstrap Program) Configuring Call Home for Cisco CSR 1000V Configuring Virtual CPU (vCPU) Distribution Across Data, Control, and Service Planes Troubleshooting Cisco CSR 1000V Virtual Machine Issues Rehosting a Smart License Supporting the Cisco CSR 1000V Virtual Extensible LAN (VXLAN) Feature Deploying Cisco CSR 1000V in a Virtual Private Cloud Exploring Cisco CSR 1000V Operations Exploring Programmability on Cisco CSR 1000V

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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback