Name: IT Help Desk Starter Pack
Price: 41.99 GBP
Availability: InStock

<strong>Welcome to a comprehensive introduction to ServiceNow Administration for total beginners. In this course, we will study the fundamentals of ServiceNow and how it works. In addition, you will learn how to construct and administer an application.</strong>
        <p>If you are curious to learn about the basics of ServiceNow or you are already working with the tool but need a refreshment, this is the course for you.

This course is comprehensive; it covers all the ServiceNow themes. We will begin with an introduction to ServiceNow and then go on to the ServiceNow user interface. Following that, we will go over application management and how to manage users and groups. After that, we will go into form activities and SLAs, as well as access control lists, service catalog, reporting, dashboards, widgets, and knowledge management.

By the end of this course, you will be able to use ServiceNow and build a foundation for the System Administrator Certification.

All the resources for this course are available at https://github.com/PacktPublishing/ServiceNow-System-Administrator-from-Zero-to-Hero</p>
        <h2>What You Will Learn</h2><p>Explore the user interface<br>Learn to manage users, groups, and forms<br>Learn how to configure SLAs, dashboards, and widgets<br>Learn to manage service catalog<br>Learn to manage knowledge base<br>Understand roles and ACLs</p>
        <h2>Audience</h2><p>This course is designed for students who are starting their IT career or want to explore a new platform.</p>
        <h2>Approach</h2><p>This course is comprehensive; it covers all of the ServiceNow themes. The course involves both theory lectures and practical demonstrations. Quizzes and assignments at the end of each segment of the course will help enhance your understanding of the material.</p>
        <h2>Key Features</h2><p>Learn the ServiceNow basics and how it works * Learn how to create and manage an application * Get your foundation ready for the ServiceNow System Administrator Certification</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/ServiceNow-System-Administrator-from-Zero-to-Hero</p>
        <h2>About the Author</h2><h3>Catalin Popa</h3><p>Catalin Popa is an ITIL and ServiceNow certiified professional and is engaged in creating and delivering its training content on a regular basis. He worked with the ITIL framework for four years and is also involved in process design and implementation for all ITSM processes. He has a total experience of over six years in collaborating with stakeholders and vendors in Banking, Telecom, Aviation, Oil and Gas, Retail, Pharmaceutical, Health Insurance, Automotive, and Aerospace industries.</p>
        <h2>Course Outline</h2><h4>1. Course Overview</h4><p></p><br><h4>2. Introduction to ServiceNow</h4><p></p><br><h4>3. ServiceNow -  User Interface</h4><p></p><br><h4>4. Application Management</h4><p></p><br><h4>5. Managing Users and Groups</h4><p></p><br><h4>6. Form Activities</h4><p></p><br><h4>7. SLA - Service Level Agreement</h4><p></p><br><h4>8. Access Control Lists</h4><p></p><br><h4>9. Service Catalog</h4><p></p><br><h4>10. Reporting , Dashboards and Widgets</h4><p></p><br><h4>11. Knowledge Management</h4><p></p><br><h4>12. Summary and Closure</h4><p></p>

Welcome to a comprehensive introduction to ServiceNow Administration for total beginners. In this course, we will study the fundamentals of ServiceNow and how it works. In addition, you will learn how to construct and administer an application.
If you are curious to learn about the basics of ServiceNow or you are already working with the tool but need a refreshment, this is the course for you. This course is comprehensive; it covers all the ServiceNow themes. We will begin with an introduction to ServiceNow and then go on to the ServiceNow user interface. Following that, we will go over application management and how to manage users and groups. After that, we will go into form activities and SLAs, as well as access control lists, service catalog, reporting, dashboards, widgets, and knowledge management. By the end of this course, you will be able to use ServiceNow and build a foundation for the System Administrator Certification. All the resources for this course are available at https://github.com/PacktPublishing/ServiceNow-System-Administrator-from-Zero-to-Hero
What You Will Learn
Explore the user interface
Learn to manage users, groups, and forms
Learn how to configure SLAs, dashboards, and widgets
Learn to manage service catalog
Learn to manage knowledge base
Understand roles and ACLs
Audience
This course is designed for students who are starting their IT career or want to explore a new platform.
Approach
This course is comprehensive; it covers all of the ServiceNow themes. The course involves both theory lectures and practical demonstrations. Quizzes and assignments at the end of each segment of the course will help enhance your understanding of the material.
Key Features
Learn the ServiceNow basics and how it works * Learn how to create and manage an application * Get your foundation ready for the ServiceNow System Administrator Certification
Github Repo
https://github.com/PacktPublishing/ServiceNow-System-Administrator-from-Zero-to-Hero
About the Author
Catalin Popa
Catalin Popa is an ITIL and ServiceNow certiified professional and is engaged in creating and delivering its training content on a regular basis. He worked with the ITIL framework for four years and is also involved in process design and implementation for all ITSM processes. He has a total experience of over six years in collaborating with stakeholders and vendors in Banking, Telecom, Aviation, Oil and Gas, Retail, Pharmaceutical, Health Insurance, Automotive, and Aerospace industries.
Course Outline
1. Course Overview

2. Introduction to ServiceNow

3. ServiceNow - User Interface

4. Application Management

5. Managing Users and Groups

6. Form Activities

7. SLA - Service Level Agreement

8. Access Control Lists

9. Service Catalog

10. Reporting , Dashboards and Widgets

11. Knowledge Management

12. Summary and Closure


Packt

ServiceNow

Welcome to a comprehensive introduction to ServiceNow Administration for total beginners. In this course, we will study the fundamentals of ServiceNow and how it works. In addition, you will learn how to construct and administer an application.

ServiceNow System Administrator from Zero to Hero

General Admission

<strong>This course will teach you all you need to know about working as a Help Desk agent. This course has been meticulously planned to fulfill all of the candidates' demands, and the agenda has been customized to the most recent technological developments.</strong>
        <p>This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry.

Don't believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software!

The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you're eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time.

With or without experience, it's definitely worth trying because of the valuable content.

By the end of this course, you will be confident to take on any junior Help Desk agent interview.

All the resources for this course are available at https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack</p>
        <h2>What You Will Learn</h2><p>Learn everything there is to know about outsourcing<br>Learn about the necessary hardware<br>Learn about the various software tools that are used<br>Learn how to use ServiceNow s ITSM processes<br>Prepare for the next round of HR questions<br>Boost your self-assurance ahead of your next Help Desk agent interview</p>
        <h2>Audience</h2><p>This course is for anyone interested in working as a Help Desk agent, regardless of past experience in the industry.</p>
        <h2>Approach</h2><p>This course will teach you all you need to know about working as a Help Desk agent. We will start with the introduction and then work with ServiceNow and learn about incident management, service request management, knowledge management, and service level management.</p>
        <h2>Key Features</h2><p>Get ready for your IT Help Desk agent job * With help of ServiceNow software, understand the ITSM processes * Prepare for your next HR interview</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack</p>
        <h2>About the Author</h2><h3>Catalin Popa</h3><p>Catalin Popa is an ITIL and ServiceNow certified professional and is engaged in creating and delivering its training content on a regular basis. He has worked with the ITIL framework for four years and is also involved in process design and implementation for all ITSM processes. He has experience of over six years in collaborating with stakeholders and vendors in banking, telecom, aviation, oil and gas, retail, pharmaceutical, health insurance, automotive, and aerospace industries.</p>
        <h2>Course Outline</h2><h4>1. Introduction</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Introduction</p><p style='margin: 0'>In this video, we will take a quick sneak peek into the course.</p></td></tr><tr><td style='padding: 15px;'><p>2. Agenda</p><p style='margin: 0'>In this video, we will cover the course learning agenda.</p></td></tr><tr><td style='padding: 15px;'><p>3. Meet and Greet</p><p style='margin: 0'>In this video, we will introduce the author for this course.</p></td></tr><tr><td style='padding: 15px;'><p>4. Outsourcing</p><p style='margin: 0'>In this video, we will understand what outsourcing is.</p></td></tr><tr><td style='padding: 15px;'><p>5. A Day in the Life of a Help Desk Agent</p><p style='margin: 0'>In this video, we will explore and understand how a day in the life of a Help Desk agent is.</p></td></tr></tbody></table><br><h4>2. Tools</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Hardware</p><p style='margin: 0'>In this video, we will introduce hardware.</p></td></tr><tr><td style='padding: 15px;'><p>2. Software</p><p style='margin: 0'>In this video, we will introduce some important software tools.</p></td></tr></tbody></table><br><h4>3. ServiceNow + ITSM Processes Applied in ServiceNow)</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Introduction</p><p style='margin: 0'>In this video, we will introduce the section learning objective.</p></td></tr><tr><td style='padding: 15px;'><p>2. Hands-on ServiceNow Instance</p><p style='margin: 0'>In this video, we will cover hands-on ServiceNow instance.</p></td></tr><tr><td style='padding: 15px;'><p>3. User Interface</p><p style='margin: 0'>In this video, we will explore the user interface.</p></td></tr><tr><td style='padding: 15px;'><p>4. Configure the Banner</p><p style='margin: 0'>In this video, you will learn how to configure the banner.</p></td></tr><tr><td style='padding: 15px;'><p>5. Incident Management</p><p style='margin: 0'>In this video, you will learn about incident management.</p></td></tr><tr><td style='padding: 15px;'><p>6. Service Request Management</p><p style='margin: 0'>In this video, you will learn about service request management.</p></td></tr><tr><td style='padding: 15px;'><p>7. Knowledge Management</p><p style='margin: 0'>In this video, you will learn about knowledge management.</p></td></tr><tr><td style='padding: 15px;'><p>8. Service Level Management</p><p style='margin: 0'>In this video, you will learn about service level management.</p></td></tr></tbody></table><br><h4>4. HR Ready</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. HR Ready - IT Help Desk Interview</p><p style='margin: 0'>In this video, we will get HR-ready by walking through some top HR questions and scenarios, understanding the job description, learning salary negotiation techniques, and understanding the importance of role play in preparing for interviews.</p></td></tr></tbody></table>

This course will teach you all you need to know about working as a Help Desk agent. This course has been meticulously planned to fulfill all of the candidates' demands, and the agenda has been customized to the most recent technological developments.
This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry. Don't believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software! The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you're eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time. With or without experience, it's definitely worth trying because of the valuable content. By the end of this course, you will be confident to take on any junior Help Desk agent interview. All the resources for this course are available at https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack
What You Will Learn
Learn everything there is to know about outsourcing
Learn about the necessary hardware
Learn about the various software tools that are used
Learn how to use ServiceNow s ITSM processes
Prepare for the next round of HR questions
Boost your self-assurance ahead of your next Help Desk agent interview
Audience
This course is for anyone interested in working as a Help Desk agent, regardless of past experience in the industry.
Approach
This course will teach you all you need to know about working as a Help Desk agent. We will start with the introduction and then work with ServiceNow and learn about incident management, service request management, knowledge management, and service level management.
Key Features
Get ready for your IT Help Desk agent job * With help of ServiceNow software, understand the ITSM processes * Prepare for your next HR interview
Github Repo
https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack
About the Author
Catalin Popa
Catalin Popa is an ITIL and ServiceNow certified professional and is engaged in creating and delivering its training content on a regular basis. He has worked with the ITIL framework for four years and is also involved in process design and implementation for all ITSM processes. He has experience of over six years in collaborating with stakeholders and vendors in banking, telecom, aviation, oil and gas, retail, pharmaceutical, health insurance, automotive, and aerospace industries.
Course Outline
1. Introduction

1. Introduction
In this video, we will take a quick sneak peek into the course.
2. Agenda
In this video, we will cover the course learning agenda.
3. Meet and Greet
In this video, we will introduce the author for this course.
4. Outsourcing
In this video, we will understand what outsourcing is.
5. A Day in the Life of a Help Desk Agent
In this video, we will explore and understand how a day in the life of a Help Desk agent is.
2. Tools

1. Hardware
In this video, we will introduce hardware.
2. Software
In this video, we will introduce some important software tools.
3. ServiceNow + ITSM Processes Applied in ServiceNow)

1. Introduction
In this video, we will introduce the section learning objective.
2. Hands-on ServiceNow Instance
In this video, we will cover hands-on ServiceNow instance.
3. User Interface
In this video, we will explore the user interface.
4. Configure the Banner
In this video, you will learn how to configure the banner.
5. Incident Management
In this video, you will learn about incident management.
6. Service Request Management
In this video, you will learn about service request management.
7. Knowledge Management
In this video, you will learn about knowledge management.
8. Service Level Management
In this video, you will learn about service level management.
4. HR Ready

1. HR Ready - IT Help Desk Interview
In this video, we will get HR-ready by walking through some top HR questions and scenarios, understanding the job description, learning salary negotiation techniques, and understanding the importance of role play in preparing for interviews.

This course will teach you all you need to know about working as a Help Desk agent. This course has been meticulously planned to fulfill all of the candidates' demands, and the agenda has been customized to the most recent technological developments.

2 ServiceNow courses in Leeds delivered On Demand

ServiceNow System Administrator from Zero to Hero

By Packt

IT Help Desk Starter Pack

By Packt