390 Service Design Courses (SDC) courses in Cardiff delivered Online

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 4 Days 24 CPD hours This course is intended for Data Modelers Overview Please refer to course overview This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Framework Manager Model data and identifying related data Define requirements and modeling strategies Overview of IBM Cognos Framework Manager Create a baseline project Extend a model Prepare reusable metadata Model for predictable results in IBM Cognos Framework Manager Identify query issues Identify reporting traps Model virtual star schemas Use query subjects, modify relationships, and consolidate metadata using virtual objects Create calculations, filter data, and customize metadata for runtime Implement a time dimension and specify determinants Model for presentation in IBM Cognos Framework Manager Create a presentation view Examine data source query subject types and stored procedure query subject types Specify data security and package security Specify object security and dynamic data security Create analysis objects Manage OLAP data sources Advanced capabilities in IBM Cognos Framework Manager Explore SQL generation and the use of governors Examine the use of IBM Cognos SQL and generated SQL for DMR data Other query considerations Use session parameters, prompt macros, and security macro functions Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM) DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance Extended capabilities in IBM Cognos Framework Manager (Optional) Perform basic maintenance and management on a model Remap metadata to another source and import and link additional data sources Run scripts to automate or update a model and report on a model Segment a project, link a project, and branch a model Nest packages and specify package languages and functions Explore additional modeling techniques and customize metadata for a multilingual audience Additional course details: Nexus Humans B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and network administrators Customers, cloud architects, systems engineers, data center administrators Network administrators with experience in managed services or managing a Telco Cloud environment Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Telco Cloud Service Assurance Manage VMware Telco Cloud Service Assurance to satisfy Telco cloud provider needs Discuss configurable options for VMware Telco Cloud Service Assurance Identify and configure different data sources which are used with VMware Telco Cloud Service Assurance Configure different collectors in VMware Telco Cloud Service Assurance Identify the Root Cause Analysis options with VMware Telco Cloud Service Assurance Discuss data collection in VMware Telco Cloud Service Assurance Explain root cause analysis in VMware Telco Cloud Service Assurance Navigate through the logs for troubleshooting This three-day, hands-on training course provides the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Telco Cloud Service Assurance environment. In this course, you are introduced to the installation methods of VMware Telco Cloud Service Assurance? across various supported platforms and troubleshooting tools that help you install, manage, and troubleshoot your VMware Telco Cloud Service Assurance environment. In addition, you are presented with various types of configuration options, which you will identify, analyze, and navigate through as you explore the UI and configurable options of the product. Course Introduction Introduction and course logistics Course objectives Introduction to VMware Telco Cloud Service Assurance Describe the features of VMware Telco Cloud Service Assurance List the capabilities of VMware Telco Cloud Service Assurance Discuss the use cases of VMware Telco Cloud Service Assurance Describe the role played by VMware Telco Cloud Service Assurance components in delivering service assurance Deploying VMware Telco Cloud Service Assurance Explain different deployment options of VMware Telco Cloud Service Assurance Identify different deployment methods of VMware Telco Cloud Service Assurance Discuss different phases in deploying VMware Telco Cloud Service Assurance Identify different footprints available for HA based and non-HA based installation of VMware Telco Cloud Service Assurance Describe the SMARTs components of VMware Telco Cloud Service Assurance Deploy VMware Telco Cloud Service Assurance User Access Control Describe the features Role-based Access Control (RBAC) Outline the role of Keycloak in implementing RBAC in VMware Telco Cloud Service Assurance Configure user federation in Keycloak Use the VMware Telco Cloud Service Assurance UI to manage RBAC Create policies in VMware Telco Cloud Service Assurance that align with job roles Services and User Interface Configurations Describe the architecture of logical switching Describe the core services on a TCSA cluster Discuss the Global Manager or Service Assurance Manager (SAM), IP Domain Manager, Server Manager (ESM) Discuss VMware Telco Cloud Service Assurance UI Overview Explain Working with Notifications Elaborate Configuring Summary's Describe Accessing Notification Details Explain Viewing and configuring Topologies List Customizing Topologies Describe Topology Explorer Explain Collecting Troubleshooting Information Discuss Custom models Describe how compute resources are provided to VMware Telco Cloud Service Assurance Describe how storage is provided to VMware Telco Cloud Service Assurance Configure and manage VMware Telco Cloud Service Assurance Discuss configurable options for VMware Telco Cloud Service Assurance Day 1 and Day 2 Operations Review the architecture of logical routing and NSX Edge nodes Identify different data sources to be used with VMware Telco Cloud Service Assurance Configure different collectors with VMware Telco Cloud Service Assurance Describe Alarms and Thresholds Demonstrate how to configure alarms with VMware Telco Cloud Service Assurance Explain how to setup thresholds and timelines in VMware Telco Cloud Service Assurance Define Catalog management and sharing catalogs inside and between organizations. Identify the steps to import or upload data into catalogs. Explain the purpose of catalogs and How to Create a catalog organization. Describe the Purpose and Usage of Open Virtualization Format (OVA) and Custom vApp or VM Properties. Discuss vApp Templates Logs and Troubleshooting Review the architecture of the Distributed Firewall Discuss VMware Telco Cloud Service Assurance installations logs List Smarts installation logs Explain backup and restore options of VMware Telco Cloud Service Assurance Identify the approach for troubleshooting containerized services Discuss monitoring services

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Describe the business challenges that VMware Cloud on Dell EMC addresses Configure access to the vCenter Server instance Recognize the network configurations necessary to set up the VMware Cloud on Dell EMC Describe the NSX-T Data Center architecture in VMware Cloud on Dell EMC Recognize the storage options for VMware Cloud on Dell EMC Link a VMware Cloud on Dell EMC vCenter Server instance with an on-premises vCenter Single Sign-On domain Migrate workloads between your on-premises data center and VMware Cloud on Dell EMC Differentiate who is responsible for which maintenance tasks that correspond either to administrators or to VMware Recognize how VMware add-on solutions support VMware Cloud on Dell SDDC This course, equivalent to 4 days of training, provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on Dell EMC infrastructure. You explore the common use cases of the VMware Cloud on Dell EMC infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© as well as workloads with compliance and residency requirements. In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on Dell EMC. In addition, you are presented with an overview of VMware HCX an application mobility platform that allows you to migrate your workloads between on-premises VMware vSphere and VMware Cloud on Dell EMC SDDC. Course Introduction Course Introduction Introduction to VMware Cloud on Dell EMC Choosing VMware Cloud on Dell EMC Management and operational structure Ordering and Site preparation Getting started with VMware Cloud on Dell EMC Ordering VMware Cloud on Dell EMC SDDC vSphere permissions on VMware Cloud on Dell EMC Billing and pricing on VMware Cloud services SDDC management Accessing vCenter Server SDDC Host management SDDC cluster management Creating Virtual Machines in SDDC Networking and Security SDDC Networks Networking and Security Options Storage Storage in VMware Cloud on Dell EMC Working with On-Premises vSphere Hybrid linked mode Migration Solutions for VMware Cloud on Dell EMC VM Migration with VMware HCX Maintaining and Troubleshooting Maintenance, Support, and Common Troubleshooting Steps Working with other VMware Products VMware vRealize Log Insight Cloud VMware Horizon with VMware Cloud on Dell EMC VMware vRealize Automation Using VMware vRealize Operations with VMware Cloud on Dell EMC Using VMware vRealize Network Insight? with VMware Cloud on Dell EMC Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on Dell: Deploy and Manage 2022 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on Dell: Deploy and Manage 2022 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this class are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Program/Project Managers Overview Explore settings to map requirements in the area of Sales and Distribution (S&D) that require knowledge of cross-application Customizing functionsUnderstand and consider complex relationships in mapping organizational structuresConfigure and adapt special functions like copy control, text control, output controlUnderstand system modification options and personalization techniques This course is ideal for students who are requiring detailed cross-application configuration knowledge to map requirements integrated to sales and distribution. Copy Control Modifying Copy Control Text Control Identifying Text Sources Configuring Text Control Output Adjusting Output Determination Adjusting Output Types Using PDF-Based Forms in the Sales Process Enhancements & Modifications Using Enhancement Technology Adjusting the Screen Setup of a Transaction Using Table Controls Adjusting Lists in Sales and Distribution Controlling Customer Master Data Using Account Groups Adjusting the Screen Setup of a Transaction Using Transaction Variants Adding New Fields Performing System Modifications Using Classic Enhancement Technology Performing System Modifications Using the Enhancement Framework Additional course details: Nexus Humans SCM650 SAP Cross-Functional Customizing in Sales and Distribution training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM650 SAP Cross-Functional Customizing in Sales and Distribution course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is aimed at consultants, project managers, project team members and key users. In this course, participants learn about the fundamental business processes in sales and distribution. Participants learn how to perform the most important functions in the process chain, from presales to customer payment, in the SAP system. Course Outline Organizational structures in sales and distribution Working with the relevant master data for the processes Overview of the process chain Introduction to the availability check Sales and distribution processing with make-to-order production Complaints processing Introduction to sales and distribution reporting Additional course details: Nexus Humans SCM600 SAP Sales Order Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM600 SAP Sales Order Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner / Team Lead / Power User Solution Architect Overview This course will prepare you to: Present the MDM solution strategy of SAP Explain the data domains and processes related to MDG Perform basic configuration of standard MDG content Adjust and extend the standard MDG content Create custom content for MDG This course gives you the technical and business knowledge you need to use SAP Master Data Governance to ensure ongoing master data quality. The advanced user will also gain understanding and skills related to configuration, as well as the knowledge required to extend and modify the solution, including the ability to create a custom-solution based on the Custom master data domain. Introduction to SAP Master Data GovernanceS/4HANA Master Data OverviewMDG for Domain MaterialMDG for Domain Business Partner, Supplier, CustomerMDG for Domain Finance & Hierarchy ManagementMDG Multiple Object Processing & Mass ChangesMDG Consolidation and Mass ProcessingMDG Process AnalyticsMDG Master Data Quality ApplicationMDG Data Quality EnhancementsMDG Process ModelingMDG Exchange & MDG Data TransferMDG Custom Objects & EnhancementsMDG Customizing, Setup & Project Strategies Additional course details: Nexus Humans MDG100 SAP Master Data Governance on SAP S/4HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MDG100 SAP Master Data Governance on SAP S/4HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This is an introductory- level Java programming course, designed for experienced developers who wish to get up and running with JEE, or who need to reinforce sound Java for Web / JEE coding practices. Attendees should have a working knowledge of developing basic Java software applications. Overview Students who attend Mastering JEE Web Application Development will leave the course armed with the required skills to design and build scalable, secure, maintainable web applications - leveraging our extensive experience in the delivery of scalable enterprise applications with complex web interfaces based on JEE technologies. Throughout this training, you will be confronted with common web application design problems and given the tools you will need to solve them, such as JEE design patterns. You will also be exposed to a range of JEE and web technologies such as Servlets, JSPs, JSF, JNDI, CDI and advice on when and how to use them. Students will also learn about the capabilities of servlets, their advantages, servlet architecture, and session management. Developers will also learn about managing resources, deployment, and application models, how to use custom tags, and how to build robust and capable web applications using servlets and other components. The course begins with a discussion of web application architecture. A major part of the course is spent on the various web components that are used to implement dynamic web applications. Students will learn not only specific topics and APIs but also how to fit the pieces together into a complete application. Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn to: Design and build web applications from both business and technical requirements Build web interfaces with JSF, JSPs and Servlets, using the latest technologies in JEE. Write maintainable web applications that separate HTML and Java Understand the design and development of web applications using Servlets, JSPs, web fragments, and JSF Work JEE's version of dependency injection (CDI) Make Servlets cooperate and share data Store and process session information Deal with concurrency issues Access databases with JPA Work with annotations included in JEE Work with WebSockets as well as asynchronous servlets Use Java Bean validation in a web application Properly handle various types of exceptions This course is for experienced Java developers who are new to JEE and need to get up and running with essential dynamic web development skills. You will gain core JEE knowledge and skills that can be used as the foundation for developing production-quality web applications to a basic level. Developing Java EE applications Enterprise Development Java EE Core Components JEE Dynamic Web Applications Introduction to Servlets Form processing using Servlets Java Server Pages Implementing MVC in JEE Session Management JEE Servlet Filters and Listeners Servlet Filters Expression Language 3.0 (EL) Overview of EL The EL language Custom Tags Introduction to Custom Tags The Java Standard Tag Library Contexts and Dependency Injection (CDI) Introduction to CDI Using CDI CDI and Java EE Using Resources JEE DataSources Overview of JPA Java API for WebSocket Introduction to WebSocket Implementing WebSocket Endpoint Extending WebSockets Java Bean Validation (JSR 349) Introduction to Bean Validation Bean Validation Managing Web Applications Web Fragments Error Handling Asynchronous Servlets Web Security Introduction to Java Server Faces Introduction to JSF JSF Components Facelets Facelets Facelets Templating and Resources Additional course details: Nexus Humans Mastering JEE Web Development (TT5100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering JEE Web Development (TT5100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for System integrators, Consultants, Solution architects Overview By the end of the course, you should be able to meet the following objectives: Create a vSphere design given a case study Identify and assess the business objectives of the vSphere environment Identify business requirements, constraints, assumptions, and risks, for all layers in the vSphere environment Apply a framework to a design Analyze design choices for vCenter, ESXi, storage, networking, vSphere clusters, and virtual machines Identify design decisions to ensure manageability, which include scalability, capacity planning and lifecycle management Identify design decisions to ensure that the vSphere environment is highly available Identify design decisions to ensure that the vSphere environment performs well Identify design decisions to ensure that the vSphere environment is secure Identify design decisions to ensure that the vSphere environment can recover from data loss or disaster This three-day course equips you with the knowledge, skills, and abilities to design a VMware vSphere 8 virtual infrastructure. You follow a proven approach to design a virtualization solution that ensures availability, manageability, performance, recoverability, and security. The approach presented follows VMware best practices. This course discusses the benefits and risks of available design alternatives and provides information to support making sound design decisions. Course Introduction Introductions and course logistics Course objectives Infrastructure Assessment Describe various design framework principles Follow a proven process to design a virtualization solution Define customer business objectives and requirements Use a systematic method to evaluate and document a conceptual model Create a logical design from a conceptual model Recognize key information contained in the physical design Designing for Manageability: Capacity Planning Make capacity planning design decisions that adhere to business requirements Design capacity planning strategies that meet the needs of the vSphere environment and follow VMware best practices Calculate compute and storage requirements for the VMs in the vSphere environment Designing for Manageability: Scalability Make scalability design decisions that adhere to business requirements Design scalability strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Manageability: Lifecycle Management Make lifecycle management design decisions that adhere to business requirements Design lifecycle management strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Availability Make availability design decisions that adhere to business requirements Design availability strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Performance Make performance design decisions that adhere to business requirements Design performance strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Security Make security design decisions that adhere to business requirements Design security strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Recoverability Make recoverability design decisions that adhere to business requirements Design recoverability strategies that meet the needs of the vSphere environment and follow VMware best practices Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSphere: Design [V8] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSphere: Design [V8] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.