206 Service Design Courses (SDC) courses in Cardiff delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for Data Modelers Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing a dynamic cube, and enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Dynamic Cubes Define and differentiate Dynamic Cubes Dynamic Cubes characteristics Examine Dynamic Cube requirements Examine Dynamic Cube components Examine high level architecture IBM Cognos Dynamic Query Review Dimensional Data Structures Dynamic Cubes caching Create & Design a Dynamic Cube Explore the IBM Cognos Cube Designer Review the cube development process Examine the Automatic Cube Generation Manual development overview Create dimensions Model the cube Best practice for effective modeling Deploy & Configure a Dynamic Cube Deploy a cube Explore the Estimate Hardware Requirements Identify cube management tasks Examine Query Service administration Explore Dynamic Cube properties Schedule cube actions Use the DCAdmin comment line tool Advanced Dynamic Cube Modelling Examine advanced modeling concepts Explore modeling caveats Calculated measures and members Model Relative Time Explore the Current Period property Define period aggregation rules for measures Advanced Features of Cube Designer Examine multilingual support Examine ragged hierarchies and padding members Define Parent-Child Dimensions Refresh Metadata Import Framework Manager packages Filter measures and dimensions Optimize Performance with Aggregates Identify aggregates and aggregate tables In-memory aggregates Use Aggregate Advisor to identify aggregates User defined in-memory aggregates Optimize In-Memory Aggregates automatically Aggregate Advisor recommendations Monitor Dynamic Cube performance Model aggregates (automatically vs manually) Use Slicers to define aggregation partitions Define Security Overview of Dynamic Cube security Identify security filters The Security process - Three steps Examine security scope Identify scope rules Identify roles Capabilities and access permissions Cube security deep dive Model a Virtual Cube Explore virtual cubes Create the virtual cube Explore virtual cube objects Examine virtual measures and calculated members Currency conversion using virtual cubes Security on virtual cubes Introduction to IBM Cognos Analytics Define IBM Cognos Analytics Redefined Business Intelligence Self-service Navigate to content in IBM Cognos Analytics Interact with the user interface Model data with IBM Cognos Analytics IBM Cognos Analytics components Create reports Perform self-service with analysis and Dashboards IBM Cognos Analytics architecture (high level) IBM Cognos Analytics security Package / data source relationship Create Data modules Upload files Additional course details: Nexus Humans B6063 IBM Cognos Cube Designer - Design Dynamic Cubes (v11.0) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6063 IBM Cognos Cube Designer - Design Dynamic Cubes (v11.0) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1.625 Days 9.75 CPD hours This course is intended for This course is designed for any business professional that leads or works on teams that identify and develop business solutions. Overview Upon successful completion of this course, students will understand the fundamentals of design thinking and be able to apply principles, methodologies and frameworks and apply them to projects. In this course, students are introduced to design thinking and its application to developing new products, services and the organization of businesses. Design thinking is a human-centric, interdisciplinary approach towards innovation. Understand Design ThinkingWhat is Process Awareness and why is it Key?How to Develop a Good Problem StatementHow to Discover User Needs How to Build Empathy with the User How to Generate IdeasHow to Select Ideas How to Create a Good PrototypeLearn from Failure Additional course details: Nexus Humans Design Thinking for Innovative Problem Solving training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Design Thinking for Innovative Problem Solving course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The target audience for the SRE Practitioner course are professionals including: Anyone focused on large-scale service scalability and reliability Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will have learned: Practical view of how to successfully implement a flourishing SRE culture in your organization. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them. The organizational impact of introducing SRE. Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks. Building security and resilience by design in a distributed, zero-trust environment. How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture? Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage. Why is Platform Engineering so important in building consistency and predictability of SRE culture? Implementing practical Chaos Engineering. Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents. Perspective of why SRE can be considered as the purest implementation of DevOps SRE Execution model Understanding the SRE role and understanding why reliability is everyone's problem. SRE success story learnings This course introduces a range of practices for advancing service reliability engineering through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service scalability and reliability. SRE Anti-patterns Rebranding Ops or DevOps or Dev as SRE Users notice an issue before you do Measuring until my Edge False positives are worse than no alerts Configuration management trap for snowflakes The Dogpile: Mob incident response Point fixing Production Readiness Gatekeeper Fail-Safe really? SLO is a Proxy for Customer Happiness Define SLIs that meaningfully measure the reliability of a service from a user?s perspective Defining System boundaries in a distributed ecosystem for defining correct SLIs Use error budgets to help your team have better discussions and make better data-driven decisions Overall, Reliability is only as good as the weakest link on your service graph Error thresholds when 3rd party services are used Building Secure and Reliable Systems SRE and their role in Building Secure and Reliable systems Design for Changing Architecture Fault tolerant Design Design for Security Design for Resiliency Design for Scalability Design for Performance Design for Reliability Ensuring Data Security and Privacy Full-Stack Observability Modern Apps are Complex & Unpredictable Slow is the new down Pillars of Observability Implementing Synthetic and End user monitoring Observability driven development Distributed Tracing What happens to Monitoring? Instrumenting using Libraries an Agents Platform Engineering and AIOPs Taking a Platform Centric View solves Organizational scalability challenges such as fragmentation, inconsistency and unpredictability. How do you use AIOps to improve Resiliency How can DataOps help you in the journey A simple recipe to implement AIOps Indicative measurement of AIOps SRE & Incident Response Management SRE Key Responsibilities towards incident response DevOps & SRE and ITIL OODA and SRE Incident Response Closed Loop Remediation and the Advantages Swarming ? Food for Thought AI/ML for better incident management Chaos Engineering Navigating Complexity Chaos Engineering Defined Quick Facts about Chaos Engineering Chaos Monkey Origin Story Who is adopting Chaos Engineering Myths of Chaos Chaos Engineering Experiments GameDay Exercises Security Chaos Engineering Chaos Engineering Resources SRE is the Purest form of DevOps Key Principles of SRE SREs help increase Reliability across the product spectrum Metrics for Success Selection of Target areas SRE Execution Model Culture and Behavioral Skills are key SRE Case study Post-class assignments/exercises Non-abstract Large Scale Design (after Day 1) Engineering Instrumentation- Instrumenting Gremlin (after Day 2)

Duration 3 Days 18 CPD hours This course is intended for This course is for information technology professionals, security professionals, network, system managers and administrators tasked with installing, configuring and maintaining Symantec Data Center Security: Server Advanced. Overview At the completion of the course, you will be able to: Describe the major components of Symantec Data Center Security: Server Advanced and how they communicate. Install the management server, console and agent. Define, manage and create assets, policies, events and configurations. Understand policy creation and editing in depth. course is an introduction to implementing and managing a Symantec Data Center Security: Server Advanced 6.0 deployment. Introduction Course Overview The Classroom Lab Environment Introduction to Security Risks and Risk Security Risks Security Risk Management Managing and Protecting Systems Corporate Security Policies and Security Assessments Host-Based Computer Security Issues SDCS:Server Advanced Overview SDCS: Server Advanced Component Overview Policy Types and Platforms Management Console Overview Agent User Interface Overview DEMO of Management Console Installation and Deployment Planning the Installation Deploying SDCS:SA for High Availability Scalability Installing the Management Server Installing the Management Console Installing a Windows Agent Installing a UNIX Agent LAB: Install Manager and Agents Configuring Assets Asset and Agent Overview Viewing Agents and Assets Managing Agents Managing Agents on Assets LAB: Create Asset Groups LAB: Examine Agent Interface Policy Overview Policies Defined Prevention Policy Overview Process Sets Resource Access Policy Options Detection Policy Overview IDS Capabilities Rules Collectors Policy Management Workspace User Interface on Agent Example Use Cases LAB: Paper Based Scenarios LAB: What type of security strategy should be used? Detailed Prevention Policies Policy Editor Policy Structure Global Policy Options Service Options Program Options Policy Processing Order Network Rules File Rules Registry Rules Process Sets Predefined Policies LAB: Deploy Strict policy LAB: Examine Functionality Advanced Prevention Profiling Applications Customizing Predefined Policies LAB: Modify Policy Previously Deployed LAB: Re-examine Functionality LAB: Preparing for Policy deployment LAB: Best Practice - Covering Basics LAB: Further Enhance Strict Policy LAB: Create Custom Process Set LAB :Secure an FTP Server LAB: Troubleshoot Policy/pset Assignment Using CLI Detection Policies Detection Policies Structure Collectors Rules Predefined Detection Policies Creating a Detection Policy Using the Template Policy LAB: Deploy Baseline Policy LAB: Create Custom Policy Event Management Events Defined Viewing Events Reports and Queries Overview Creating Queries and Reports Creating Alerts LAB: View Monitor Types and Search Events LAB: Create Real Time Monitor Agent Management and Troubleshooting Configurations Defined Creating and Editing Configurations Common Parameters Prevention Settings Detection Settings Analyzing Agent Log Files Diagnostic Policies Local Agent Tool ? sisipsconfig LAB: Create Custom Configurations LAB: Implement Bulk Logging LAB: Disable Prevention on Agent Using CLI LAB: Use Diagnostic Policy to Gather Logs LAB: Troubleshoot a Policy System Management Managing Users and Roles Server Security Viewing and Managing Server Settings Viewing and Managing Database Settings Viewing and Managing Tomcat Settings LAB: Create a New User LAB: View System Settings

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, and Business Process Owners/Team Leads/Power Users. In this course, students are enabled to transform Excel workbooks into captivating dashboards for executives and business users. Introduction to Dashboards Creating Interactive Dashboards Using an Embedded Excel Workbook in the Dashboard Data Visualizations with Charts Using Data in a Range Using Data in a Series Preparing Future Data by Ignoring End Blanks Dashboard Distribution Distributing a Dashboard Single Value Components Using Single Value Components Alerts Setting Up Alerts Selectors Using Selectors Setting Default Values for Selectors Selecting Multiple Items Common Components Using Images in a Dashboard Using Tables in a Dashboard Using an Interactive Calendar in a Dashboard Adding a URL to a Dashboard Components Used as Selectors Using the Chart Component as a Selector Using the Map Component as a Selector Format Options Configuring Proportional Size and Position Using Themes to Apply Formats Using Templates to Apply Formats Applying Globalization Dynamic Visability Adding Dynamic Visibility Using Formulas to Create Dynamic Visibility Creating Multi-Layer Dashboards Dashboard Design Optimization Optimizing Dashboard Design Dashboard Connection to Live Data Using Live Data Sources Setting Up an XML Connection Using Web Services to Connect to Data Using the Query Browser to Connect to Data Using the Portal Data Connection to Connect to Data Additional course details: Nexus Humans BOX310 SAP BusinessObjects Dashboards 4.1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BOX310 SAP BusinessObjects Dashboards 4.1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

This intensive one-day training programme has been developed to help those involved in producing specifications create high quality documents in an organised and effective way. The programme explains the primary purpose of specifications and the importance of understanding the context in which they are used. It focuses particularly on how to develop and structure content and write requirements that are clear and concise. The methods and techniques presented will provide a practical foundation course for those new to the topic whilst offering new insights to those with more experience. The objectives of the workshop are to: Review and discuss the role and purpose of specifications Present a structured approach for organising and producing specifications Explain each of the key steps involved in creating effective specifications Review some methods for assisting in defining requirements Explain how to define the scope and develop the structure for a specification Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled 1 Introduction Course objectives Review of participants' needs and objectives 2 Specifications in perspective The role and purpose of specifications The impact of specifications on commercial performance The qualities of an effective specification The five key steps of 'POWER' writing: prepare-organise-write-edit-release 3 Step 1: Preparing to write Defining the purpose the specification; integrating the specification and contract Deciding how to specify: when to specify in functional and technical terms Getting the right people involved at the right time; engaging stakeholders Applying procedures for writing, issuing and controlling specifications 4 Step 2: Organising the specification content Scoping the document: scope maps, check lists, structured brainstorming Clarifying requirements; separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, Pareto analysis Deciding what goes where; typical contents and layout for a specification Creating and using model forms: typical sections and sub sections 5 Step 3: Writing the specification Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Important words; will, shall, must; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity 6 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 7 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 8 Course review and action planning What actions should be implemented to improve specifications? Conclusion

Duration 4 Days 24 CPD hours This course is intended for Data Modelers Overview Please refer to course overview This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Framework Manager Model data and identifying related data Define requirements and modeling strategies Overview of IBM Cognos Framework Manager Create a baseline project Extend a model Prepare reusable metadata Model for predictable results in IBM Cognos Framework Manager Identify query issues Identify reporting traps Model virtual star schemas Use query subjects, modify relationships, and consolidate metadata using virtual objects Create calculations, filter data, and customize metadata for runtime Implement a time dimension and specify determinants Model for presentation in IBM Cognos Framework Manager Create a presentation view Examine data source query subject types and stored procedure query subject types Specify data security and package security Specify object security and dynamic data security Create analysis objects Manage OLAP data sources Advanced capabilities in IBM Cognos Framework Manager Explore SQL generation and the use of governors Examine the use of IBM Cognos SQL and generated SQL for DMR data Other query considerations Use session parameters, prompt macros, and security macro functions Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM) DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance Extended capabilities in IBM Cognos Framework Manager (Optional) Perform basic maintenance and management on a model Remap metadata to another source and import and link additional data sources Run scripts to automate or update a model and report on a model Segment a project, link a project, and branch a model Nest packages and specify package languages and functions Explore additional modeling techniques and customize metadata for a multilingual audience Additional course details: Nexus Humans B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and network administrators Customers, cloud architects, systems engineers, data center administrators Network administrators with experience in managed services or managing a Telco Cloud environment Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Telco Cloud Service Assurance Manage VMware Telco Cloud Service Assurance to satisfy Telco cloud provider needs Discuss configurable options for VMware Telco Cloud Service Assurance Identify and configure different data sources which are used with VMware Telco Cloud Service Assurance Configure different collectors in VMware Telco Cloud Service Assurance Identify the Root Cause Analysis options with VMware Telco Cloud Service Assurance Discuss data collection in VMware Telco Cloud Service Assurance Explain root cause analysis in VMware Telco Cloud Service Assurance Navigate through the logs for troubleshooting This three-day, hands-on training course provides the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Telco Cloud Service Assurance environment. In this course, you are introduced to the installation methods of VMware Telco Cloud Service Assurance? across various supported platforms and troubleshooting tools that help you install, manage, and troubleshoot your VMware Telco Cloud Service Assurance environment. In addition, you are presented with various types of configuration options, which you will identify, analyze, and navigate through as you explore the UI and configurable options of the product. Course Introduction Introduction and course logistics Course objectives Introduction to VMware Telco Cloud Service Assurance Describe the features of VMware Telco Cloud Service Assurance List the capabilities of VMware Telco Cloud Service Assurance Discuss the use cases of VMware Telco Cloud Service Assurance Describe the role played by VMware Telco Cloud Service Assurance components in delivering service assurance Deploying VMware Telco Cloud Service Assurance Explain different deployment options of VMware Telco Cloud Service Assurance Identify different deployment methods of VMware Telco Cloud Service Assurance Discuss different phases in deploying VMware Telco Cloud Service Assurance Identify different footprints available for HA based and non-HA based installation of VMware Telco Cloud Service Assurance Describe the SMARTs components of VMware Telco Cloud Service Assurance Deploy VMware Telco Cloud Service Assurance User Access Control Describe the features Role-based Access Control (RBAC) Outline the role of Keycloak in implementing RBAC in VMware Telco Cloud Service Assurance Configure user federation in Keycloak Use the VMware Telco Cloud Service Assurance UI to manage RBAC Create policies in VMware Telco Cloud Service Assurance that align with job roles Services and User Interface Configurations Describe the architecture of logical switching Describe the core services on a TCSA cluster Discuss the Global Manager or Service Assurance Manager (SAM), IP Domain Manager, Server Manager (ESM) Discuss VMware Telco Cloud Service Assurance UI Overview Explain Working with Notifications Elaborate Configuring Summary's Describe Accessing Notification Details Explain Viewing and configuring Topologies List Customizing Topologies Describe Topology Explorer Explain Collecting Troubleshooting Information Discuss Custom models Describe how compute resources are provided to VMware Telco Cloud Service Assurance Describe how storage is provided to VMware Telco Cloud Service Assurance Configure and manage VMware Telco Cloud Service Assurance Discuss configurable options for VMware Telco Cloud Service Assurance Day 1 and Day 2 Operations Review the architecture of logical routing and NSX Edge nodes Identify different data sources to be used with VMware Telco Cloud Service Assurance Configure different collectors with VMware Telco Cloud Service Assurance Describe Alarms and Thresholds Demonstrate how to configure alarms with VMware Telco Cloud Service Assurance Explain how to setup thresholds and timelines in VMware Telco Cloud Service Assurance Define Catalog management and sharing catalogs inside and between organizations. Identify the steps to import or upload data into catalogs. Explain the purpose of catalogs and How to Create a catalog organization. Describe the Purpose and Usage of Open Virtualization Format (OVA) and Custom vApp or VM Properties. Discuss vApp Templates Logs and Troubleshooting Review the architecture of the Distributed Firewall Discuss VMware Telco Cloud Service Assurance installations logs List Smarts installation logs Explain backup and restore options of VMware Telco Cloud Service Assurance Identify the approach for troubleshooting containerized services Discuss monitoring services