314 Self Assessment courses in Cardiff delivered Online

Explore vital concepts in professional boundaries within health and social care settings. Gain insight into ethical guidelines, communication strategies, and boundary maintenance

Easily learn the skills and knowledge you desire in tax management with our Diploma in Advanced Tax Accounting at QLS Level 5 Course, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price. What makes us the go to choice for people who want to learn about tax management is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Diploma in Advanced Tax Accounting at QLS Level 5, no matter where you are in the world you will be able to access your Diploma in Advanced Tax Accounting at QLS Level 5 any time you want. Should you have any questions while studying this Diploma in Advanced Tax Accounting at QLS Level 5, our experienced tutors and mentors will answer them via email and live chat. With the original certificate you get after completing your Diploma in Advanced Tax Accounting at QLS Level 5 you will gain the CPD qualifications that will help you succeed out in the world and in your career. With our Student ID card you will get discounts on things like music, food, travel and clothes etc. Enrol in our Diploma in Advanced Tax Accounting at QLS Level 5 today and start learning. Why choose this Diploma in Advanced Tax Accounting at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Diploma in Advanced Tax Accounting at QLS Level 5 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in Advanced Tax Accounting at QLS Level 5 course for? Aspiring tax accountants aiming to solidify their foundation in UK taxation. Finance students seeking in-depth knowledge on taxation and related accountancy principles. Small business owners needing to comprehend the tax implications for their ventures. Professionals in the financial sector intending to broaden their understanding of tax systems. Individuals aiming to handle their personal tax affairs with increased confidence. Career path Aspiring tax accountants aiming to solidify their foundation in UK taxation. Finance students seeking in-depth knowledge on taxation and related accountancy principles. Small business owners needing to comprehend the tax implications for their ventures. Professionals in the financial sector intending to broaden their understanding of tax systems. Individuals aiming to handle their personal tax affairs with increased confidence. Prerequisites This Diploma in Advanced Tax Accounting at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Advanced Tax Accounting at QLS Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Advanced Tax Accounting Module 01: Tax System and Administration in the UK 00:25:00 Module 02: Tax on Individuals 00:23:00 Module 03: National Insurance 00:13:00 Module 04: How to Submit a Self-Assessment Tax Return 00:12:00 Module 05: Fundamental of Income Tax 00:22:00 Module 06: Advanced Income Tax 00:39:00 Module 07: Payee, Payroll and Wages 00:18:00 Module 08: Value Added Tax 00:24:00 Module 09: Corporation Tax 00:17:00 Module 10: Capital Gain Tax 00:24:00 Module 11: Inheritance Tax 00:29:00 Module 12: Import and Export 00:20:00 Module 13: Double Entry Accounting 00:11:00 Module 14: Management Accounting and Financial Analysis 00:14:00 Module 15: Career as a Tax Accountant in the UK 00:16:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Register on the Career Development today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Career Development is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Career Development Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Career Development, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Introduction Course introduction 00:03:00 Instructor introduction 00:02:00 Preparation - Setting Yourself Up For Success Why it is important to prepare yourself 00:04:00 How to prepare an eye-catching resume 00:07:00 Resume Clinic 1 00:07:00 Resume Clinic 2 00:04:00 Navigating Application Tracking Systems (ATS) 00:06:00 How to market yourself using LinkedIn 00:07:00 LinkedIn Clinic 00:04:00 How to approach companies 00:05:00 How to research companies 00:04:00 How to read and respond to job descriptions 00:03:00 How to use recruiters 00:05:00 Mock interviews 00:04:00 How to use references and testimonials 00:05:00 How to prepare a 90-day business plan 00:50:00 Emotional Intelligence - Discovering your best self Emotional intelligence and why it matters 00:05:00 Self-awareness and why it matters 00:07:00 Self-assessment and why it matters 00:06:00 Self-confidence and why it matters 00:04:00 Self-control and why it matters 00:04:00 Empathy and why it matters 00:06:00 Acing your interview How to make a good first impression 00:07:00 Body language during the interview 00:04:00 Common Interview Questions 1 00:08:00 Common Interview Questions 2 00:11:00 How to discuss salary and compensation 00:06:00 Online interviews 00:05:00 Recap and conclusions 00:03:00 Live Sessions Live career interview session 00:26:00 Live resume session 01:16:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Certified Business Analysis Professional™ (CBAP®) Boot Camp: Virtual In-House Training The course provides targeted exam preparation support for IIBA® Level 3 - CBAP® exam candidates, including both a BABOK® Guide Version 3.0 content review and exam preparation tutorial. The class is interactive, combining discussion, application of concepts, study tips, and a practice exam. Knowledge Check quizzes and self-assessments allow candidates to identify areas of weakness and create a custom study plan tailored to their individual needs as well as study aids to support their exam preparation after the course. The course materials include a copy of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3.0. What you will Learn Upon completion, participants will be able to: Demonstrate familiarity with the structure and content of the IIBA® BABOK® Guide Improve their probability of passing the Level 3 - CBAP® Exam Identify their knowledge gaps through the use of module Knowledge Check quizzes Gauge their readiness for taking the exam by IIBA® BABOK® Guide Knowledge Are Foundation Concepts for IIBA® CBAP® Prep IIBA® - the Organization Business Analysis - the Profession Knowledge Check Terminology and Key Concepts IIBA®'s BABOK® Guide - the Standard Underlying Competencies BA Techniques Business Analysis Planning and Monitoring Knowledge Check Overview BAP&M Tasks BAP&M Techniques Elicitation and Collaboration Knowledge Check Overview E&C Tasks E&C Techniques Requirements Life Cycle Management Knowledge Check Overview RLCM Tasks RLCM Techniques Strategy Analysis Knowledge Check Overview SA Tasks SA Techniques Requirements Analysis and Design Definition Knowledge Check Overview RA&DD Tasks RA&DD Techniques Solution Evaluation Knowledge Check Overview SE Tasks SE Techniques Exam Preparation Practice Exam and debrief Exam Preparation Study Tips Manage Study Plan Exam Process Exam day

Flash Sale On | | 11-in-1 Exclusive Bundle | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | CPD QS Certified | 115 CPD Points | Lifetime Access

A Practical Introduction to Conflict Management for Project Managers

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift -Enrol Now From a startup to big-name MNCs, all need Tax Accounting, Payroll & Wage Management for survival! These ultimately influence profitability and impact employees' experience of any organization. Furthermore, Tax Accounting, Payroll & Wage Management sector is continuously growing, and so is the need for experts in this field. Tax Accounting, Payroll & Wage Management play a crucial role, from ensuring statutory compliance to providing quantitative financial information. These ensure an organisation is abiding by law while maintaining a healthy work experience. The ISO rule and the growing importance of Tax Accounting, Payroll & Wage Management make it necessary for all employers and employees to be aware of them. This bundle has everything to make aware you of Tax Accounting, Payroll & Wage Management. Through this bundle, you will acquire knowledge about the tax and insurance system in the UK. Furthermore, you will gain proficiency in payroll management and financial analysis. Moreover, you will familiarise yourself with different laws. Additionally, you will acquire skills for efficient use of Microsoft Office essentials. This bundle is composed of 11 courses: Course 1: Level 3 Tax Accounting Course 2: Payroll Management - Diploma Course 3: Accounting and Bookkeeping Level 2 Course 4: Sage 50 Training Course 5: Wages & Benefits Course 6: Law and Contracts - Level 2 Course 7: Financial Analysis Course 8: Level 3 Xero Training Course 9: Level 2 Microsoft Office Essentials Course 10: GDPR Data Protection Level 5 Course 11: Time Management Throughout this 11-in-1 bundle, you will learn different aspects of Tax Accounting along with different methods for efficient Payroll and Wage Management, including- Level 3 Tax Accounting Familiarise with the tax system and administration in the UK Gain knowledge about management accounting and financial analysis Discover career as a tax accountant in the UK Payroll Management - Diploma Be informed about Payroll basics and pay elements Grasp the concept of pension scheme basics Build up skills in linking payroll to accounts Wages & Benefits Learn the basics of employment law and have knowledge about health & safety at work Have details about national minimum wage & national living wage Understand the concept of parental rights, sick pay, & pension scheme Law and Contracts - Level 2 Get a detailed introduction to UK Laws and privity of contract Know considerations and capacities of contact laws Find out laws and regulations for international trade Financial Analysis Receive an elaborated introduction to financial analysis Grasp a solid understanding of profitability and return ratio Comprehend the concept of liquidity ratio and operational analysis Accounting and Bookkeeping Level 2 Uncover the techniques for effective and efficient bookkeeping systems Learn the rope of the basics of bookkeeping Understand the concept of the functionality of bookkeeping fully Sage 50 Training Be acquainted with payroll basics and pension scheme basics Attain proficiency in quick SSP and editing employee records Discover how to reset payments and have knowledge about the year-end procedure Level 3 Xero Training Get an elaborated introduction to level 3 Xero training Acquire knowledge about invoices and sales along with fixed assets Obtain information about bills and purchases with VAT returns Level 2 Microsoft Office Essentials Be proficient in performing calculations in Microsoft Office Excel Attain expertise in inserting graphic objects in Word 2016 Gain competency in giving presentations using PowerPoint 2016 GDPR Data Protection Level 5 Be aware of the lawful basis for preparation Learn the nuts and bolts of rights and breaches Grasp a strong understanding of the responsibilities and obligations Time Management Learn to identify goals and work accordingly and know how to build your own toolbox Discover your personal working style to be more efficient Gain proficiency in establishing your action plan for better time management Enrol for this Tax Accounting, Payroll & Wage Management now to avoid any workplace hassle and avail yourself of many promising careers! What You Get Out Of Studying With Apex Learning? Lifetime access to this bundle materials Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative video modules taught by expert instructors Study the course from your computer, tablet or mobile device Curriculum: Course 1: Level 3 Tax Accounting Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK Course 2: Payroll Management - Diploma Sage 50 Payroll for Beginners Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 3: Accounting and Bookkeeping Level 2 Introduction to the course Introduction to Bookkeeping Bookkeeping systems Basics of Bookkeeping The functionality of bookkeeping On a personal note Course 4: Sage 50 Training Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Advanced Diploma Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 5: Wages & Benefits Basics of Employment Law National Minimum Wage & National Living Wage Parental Rights, Sick Pay, & Pension Scheme Health & Safety at Work Course 6: Law and Contracts - Level 2 Module 01: Introduction to UK Laws Module 02: Ministry of Justice Module 03: Agreements and Contractual Intention Module 04: Considerations and Capacities of Contact Laws Module 05: Terms within a Contract Module 06: Misinterpretations and Mistakes Module 07: Consumer Protection Module 08: Privity of Contract Module 09: Insurance Contract Laws Module 10: Contracts for Employees Module 11: Considerations in International Trade Contracts Module 12: Laws and Regulations for International Trade Module 13: Remedies for Any Contract Breach Course 7: Financial Analysis Section-1. Introduction Section-2. Profitability Section-3. Return Ratio Section-4. Liqudity Ratio Section-5.Operational Analysis Section-6. Detecting Manipulation Course 8: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 9: Level 2 Microsoft Office Essentials Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 10: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Tax Accounting, Payroll & Wage Management bundle is designed for those seeking to gain knowledge and skills about this crucial topic either to start a career in this industry or to get a promotion in their current career. Hence, this bundle is ideal for- Students Graduates Job Seekers Job Holders Entrepreneurs Career path While broadening your knowledge and strengthening your skills, this Tax Accounting, Payroll & Wage Management bundle will pave out many career opportunities, including- Tax Accountant Financial Manager Financial Analyst HR Manager Bookkeeper Account Officer For these career opportunities, the average salary generally varies from £15,000 to £ 50,000 a year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Tax Accounting) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Whether you're a student, a budding entrepreneur, or a professional, this course is for you. It offers valuable insights into the world of business research.

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans