4703 Security courses

Duration 1 Days 6 CPD hours This course is intended for This course provides an introductory overview of the CMMC program for organizational decision makers. Business and IT leaders and IT staff might consider taking this course to learn about the CMMC Model to get a sense of what's required for a successful assessment, and the various ways they can start preparing. Overview In this course, you will identify the key elements and potential impacts of the Cybersecurity Maturity Model Certification (CMMC) program. You will: Identify the crucial elements that are driving the CMMC initiative. Describe the architecture of the CMMC Model and the rationale behind it. Prepare your organization for a successful CMMC Assessment. Identify the roles and responsibilities in the CMMC ecosystem and describe the phases of an Assessment. The Cybersecurity Maturity Model Certification (CMMC), managed by The Cyber AB (formerly known as the CMMC Accreditation Body or the CMMC-AB), is a program through which an organization's cybersecurity program maturity is measured by their initial and ongoing compliance with applicable cybersecurity practices. This course provides a complete review of the key elements of this important program and will entitle you to a CMMC Trailblazer badge.Important: This curriculum product is not considered CMMC-AB Approved Training Material (CATM). This course is not intended as certification preparation and does not qualify students to sit for the CMMC CP certification exam. Identifying What's at Stake Topic A: Identify the Threats and Regulatory Responses Topic B: Identify Sensitive Information Describing CMMC Topic A: Describe the CMMC Model Architecture Topic B: Describe the CMMC Program Getting Ready for a CMMC Assessment Topic A: Scope Your Environment Topic B: Analyze the CMMC Assessment Guides Topic C: Foster a Mature Cybersecurity Culture Topic D: Identify Helpful Documents Topic E: Evaluate Your Readiness Interacting with the CMMC Ecosystem Topic A: Identify the CMMC Ecosystem Topic B: Describe a CMMC Assessment

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance

Boost Your Career By Enrolling In This Construction Industry Scheme (CIS) Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Construction Industry Scheme (CIS) and boost your career, then take a step in the right direction with this industry-standard, comprehensive Construction Industry Scheme (CIS) bundle of courses, which are well organised. This Construction Industry Scheme (CIS) bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Construction Industry Scheme (CIS) package, you will not be charged any extra fees. This Construction Industry Scheme (CIS) Bundle Package Includes: Course 01: Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 10 Additional CPD Accredited Premium Courses - Course 01: Construction Cost Estimation Course 02: Building Surveying Practice Course 03: Minimum Requirements of Building Design and Construction Course 04: Interior Design Diploma Course 05: Workplace Productivity Training Course 06: Compliance Risk and Management Course 07: Electrical Safety Course 08: Workplace Health and Safety Course 09: Basic First Aid Course 10: Decision-Making in High-Stress Situations Success becomes a lot simpler with this Construction Industry Scheme (CIS) bundle package, which allows you to monetise your skills. This Construction Industry Scheme (CIS) bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Construction Industry Scheme (CIS) bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Construction Industry Scheme (CIS) are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Construction Industry Scheme (CIS) Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! with our QLS Endorsed Construction Industry Scheme (CIS) Bundle. Here is the curriculum breakdown of main QLS Course of this Construction Industry Scheme (CIS) bundle: Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 Construction Industry Scheme (CIS) Coverage of the Scheme Contractors and Registration for the Scheme Verification Process The CIS Returns Record-Keeping and CIS Certificates Penalties Involved in CIS Miscellaneous Information Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and provide you with feedback after you submit the project. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Industry Scheme (CIS) bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required for this Construction Industry Scheme (CIS) bundle. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After completing the Construction Industry Scheme (CIS) Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Certificate Accredited by CPD Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

Duration 4 Days 24 CPD hours This course is intended for Risk professionals Business analysts Project managers Compliance professionals IT professionals Anyone whose work includes evaluating and mitigating risk Overview This boot camp prepares you to pass the ISACA CGEIT exam, which covers four domain areas designed to reflect the work performed by individuals who have a significant management, advisory or assurance role relating to the governance of IT. Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization This CGEIT Boot Camp is designed for experienced IT governance personnel and those who have responsibilities for the stewardship of IT resources. You will learn how to effectively implement and manage governance across all areas of technology ? as well as align that technology with strategic enterprise goals. This training also explains the CGEIT examination process and helpsprepare you for your CGEIT exam by providing guidance and testing your exam readiness through sample questions. You?ll leave fully prepared to earn your CGEIT certification. Course Outline Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Information Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Information Management at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Information Management at QLS Level 3 course. Due to Information Management at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Information Management at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Information Management at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Information Management at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Information Management at QLS Level 3 course. This Information Management at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Information Management at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Information Management at QLS Level 3 course: Module 01: Introduction to Information Management Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Information Management at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Information Management at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Information Management at QLS Level 3 No prior background or expertise is required. Career path The Information Management at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Information Management at QLS Level 3 Hard copy certificate - Included After successfully completing the Diploma in Information Management at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Conflict Management at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Conflict Management at QLS Level 3 course. Due to Conflict Management at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Conflict Management at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Conflict Management at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management at QLS Level 3 course. This Conflict Management at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Order Your Certificate Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Conflict Management at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Conflict Management at QLS Level 3 No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Conflict Management at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Conflict Management at QLS Level 3 , you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Confused about navigating the Construction Industry Scheme (CIS) in the UK? Millions of pounds are lost annually due to CIS errors. Did you know that the construction industry contributed over £108.7 billion to the UK economy in 2023? This comprehensive Diploma in CIS course will equip you with the knowledge and skills to confidently manage CIS requirements within your construction business. Our Diploma in Construction Industry Scheme (CIS) course provides a comprehensive understanding of the scheme. You'll explore its purpose, coverage, and the registration process for contractors. Learn about verification procedures, filing CIS returns, and maintaining accurate records with CIS certificates. By understanding the penalties for non-compliance, you can ensure your business operates smoothly within CIS regulations. This Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes of Construction Industry Scheme (CIS) Explain the purpose and structure of the Construction Industry Scheme (CIS). Identify activities covered under and excluded from the CIS scheme. Outline the registration process for contractors within the CIS framework. Navigate the CIS verification process and understand its significance. Prepare and submit accurate CIS returns following HMRC regulations. Implement effective record-keeping practices and manage CIS certificates. Imagine the peace of mind knowing CIS is under control! This course is your ticket to streamlined processes, saved money, and complete CIS compliance! Enrol Today and Become a CIS Master! Upon successful completion of this Diploma in Construction Industry Scheme (CIS), you will be able to, Discover the company categories covered by the Construction Industry Scheme (CIS) and the exclusions. Learn how to fulfil the CIS's demands on the contractor. Using examples, you may learn the proper way to compute and subtract payments from payments. Explore the value of maintaining records and how to do it effectively. Discover how to gain gross payment status as well as how to lose it. Determine the three exams that Subcontractors must complete to be eligible for payment certificates. Find out how to get your company ready for the Construction Industry Scheme (CIS). Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Construction Industry Scheme (CIS) Get a free student ID card with Construction Industry Scheme (CIS) Training program (£10 postal charge will be applicable for international delivery) The Construction Industry Scheme (CIS) is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Construction Industry Scheme (CIS) course materials The Construction Industry Scheme (CIS) comes with 24/7 tutor support Take a step toward a brighter future! The Diploma in Construction Industry Scheme (CIS) offers a significant toolbox for your construction career. By mastering CIS regulations, you'll gain expertise that sets you apart, increases your chances of landing better jobs, and saves your company money through fewer errors and penalties. The course also empowers you to streamline CIS processes, ensuring compliance and allowing you to focus on core business activities. *** Course Curriculum *** Module 01: Construction Industry Scheme (CIS) Module 02: Coverage of the Scheme Module 03: Contractors and Registration for the Scheme Module 04: Verification Process Module 05: The CIS Returns Module 06: Record Keeping and CIS Certificates Module 07: Penalties Involved in CIS Module 08: Miscellaneous Information How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99) CPD Hard Copy Certificate: Free ( Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Industry Scheme (CIS) is for you: Anyone with an interest in Construction Industry Scheme (CIS). Professionals who require to brush up on their CIS skills. Requirements No prior background or expertise is required. Career path This Diploma in Construction Industry Scheme (CIS) is uniquely designed to benefit the following career options. Construction Compliance Co-ordinator Payroll Executive Accounts Manager Finance Manager In the United Kingdom, the average salary of these professions ranges from £20,000 to £30,000 per annum. Certificates Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Content Management Strategy at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Content Management Strategy at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Content Management Strategy at QLS Level 3 course. Due to Content Management Strategy at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Content Management Strategy at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Content Management Strategy at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Content Management Strategy at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Content Management Strategy at QLS Level 3 course. This Content Management Strategy at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Content Management Strategy at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Content Management Strategy at QLS Level 3 course: Module 01: Introduction to Content Management Module 2: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Content Management Strategy at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Content Management Strategy at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Content Management Strategy at QLS Level 3 No prior background or expertise is required. Career path The Content Management Strategy at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Content Management Strategy at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Content Management Strategy at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency