352 Security courses in Pontllanfraith

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Managing Successful Programmes (MSP®) 5th Edition Foundation: In-House Training Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management. MSP certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context. The MSP® 5th Edition Foundation course is a training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS. What you will Learn At the end of this course, participants will be able to: Understand key concepts relating to programmes and MSP Understand how the MSP principles underpin the MSP framework Understand the MSP themes and how they are applied throughout the programme Understand the MSP processes and how they are carried out throughout the programme Key Concepts of MSP Programmes Three Lenses of MSP Principles Themes and Governance Organization Organization Theme Organization Structure Individual Roles Stakeholder Management Design Design Theme Benefits Risk Identification and Prioritization Target Operating Model Documents and Key Roles Justification Justification Theme Business Case Financial Planning Documents and Key Roles Structure Structure Theme Delivery Planning Dependencies Benefits Realization Plan Resourcing Documents and Key Roles Knowledge Knowledge Theme Knowledge Management Information Management Document and Key Roles Assurance Assurance Theme Assurance at Multiple Levels Assurance Planning Document and Key Roles Decisions Decisions Theme Issue Resolution Risk Response Data Gathering and Reporting Options and Analysis Document and Key Roles MSP Processes Identify the Programme    Design the Outcomes Plan Progressive Delivery Deliver the Capabilities Embed the Outcomes Evaluate New Information Close the Programme

Managing Successful Programmes (MSP®) 5th Edition Practitioner: In-House Training Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management. MSP certification provides guidance for programme managers, business change managers, and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges of managing programmes and larger, more strategic, or multiple projects. MSP 5th Edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP 5th Edition Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. MSP 5th Edition Practitioner is for project, programme, and business change managers that want to build on their knowledge of MSP in order to practically apply the MSP framework to real-life scenarios, providing the skills to lead and manage a programme. It is a must-have certification for both project and programme management professionals to deliver organizational value to their employers and boost their careers. What you will Learn At the end of this course, participants will be able to: Understand how to apply the MSP principles in context Understand how to apply and tailor relevant aspects of the MSP themes in context Understand how to apply and tailor relevant aspects of the MSP processes in context Course Introduction Application of MSP Principles Program Strategy and Themes Application of Organization Theme Application of Design Theme Application of Justification Theme Application of Structure Theme Application of Knowledge Theme Application of Assurance Theme Application of Decisions Theme Application of MSP Processes

Certified Scrum Professional®-ScrumMaster® (CSP®-SM): In-House Training Certified Scrum Professionals challenge their teams to improve the way Scrum and Agile principles are applied. They have demonstrated experience, documented training, and proven knowledge in Scrum. Are you ready to take your knowledge and skillset in your role as Scrum Master to the next level? If so, it's time to elevate your career further by earning the Certified Scrum Professional®-ScrumMaster (CSP®-SM) certification. What you will Learn Learn to find practical solutions and improve your implementation of Scrum in the workplace. Aside from the pride gained and earning potential of attaining CSP® level, you can also: Attend exclusive CSP® events with other leaders in Scrum and Agile Attract more recruiters and command a higher rate of pay Establish a gateway and milestone toward becoming CST®, CEC, or CTC Receive a free premium subscription to the world's largest Agile assessment and continuous improvement platform, Comparative Agility®

Essential DHCP training course description Almost all businesses use DHCP. This course builds on delegates existing IP knowledge and focuses on IP Address management using DHCP. Also covered is the role of DHCP in plug and play environments. What will you learn Explain how DHCP works. Configure DHCP servers. Troubleshoot DHCP. Essential DHCP training course details Who will benefit: Anyone working with TCP/IP. Prerequisites: TCP/IP Foundation for engineers Duration 1 day Essential DHCP training course contents Introduction What is DHCP?, IP configuration: Address, mask, default gateway, DNS. History of DHCP: RARP, BOOTP. Hands on Client configuration, releasing and renewing. DHCP servers Installation. Base configuration: Scope. Lease period. DHCP options. Hands on Server setup, Impact of lease times. Server monitoring. How DHCP works Client states. Obtaining, renewing leases. DHCP messages: DISCOVER, OFFER, REQUEST, NAK, ACK, DECLINE, RELEASE, INFORM. Hands on Troubleshooting DHCP using Wireshark. DHCP architecture DHCP relay agents. Server platforms, resilience, DHCP fail over, split scopes. Dynamic DNS and DHCP. Hands on DDNS, routers, Troubleshooting.

DevOps demystified training course description This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. What will you learn Explain DevOps principles. Describe the relationship between Agile , Lean and IT Service Management ( ITSM). Describe methods for automation and technology factors. Describe considerations when changing. Describe challenges, risks and critical success factors. DevOps demystifieds training course details Who will benefit: Non-technical staff involved with DevOps. Prerequisites: None. Duration 1 day DevOps demystified training course contents Why DevOps? From a business perspective From an IT perspective Stereotypes of Dev and Ops: perception and reality What is DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture Implementation Challenges, risks and critical success factors Measuring DevOps successes

NTP and PTP training course description This course looks at timing and synchronization as provided by NTP and PTP. Hands on sessions primarily involve using Wireshark to analyse the protocols. What will you learn Recognise the importance of timing and synchronisation. Explain how NTP works. Explain how PTP works. NTP and PTP training course details Who will benefit: Anyone using NTP or PTP but particularly relevant for those in the broadcast industry. Prerequisites: TCP/IP foundation for engineers Duration 1 day NTP and PTP training course contents Introduction Clock drift. Timing and synchronization. Importance in computing. Importance in broadcasting. NTP NTP versions, v0 to v4. Architecture. The intersection algorithm. Accuracy. Clock strata, Stratum 0, 1, 2 and 3. Protocol modes. Hands on NTP configuration More NTP NTP packet header. Timestamps. Variables in the header. Clock synchronization algorithm. SNTP. The Windows Time service. Hands on Wireshark and NTP analysis. PTP PTP v2, IEEE 1588. Architecture. Accuracy. Synchronization with PTP. Offset and delay. Hands on Analysing PTP packet flows. More PTP Ordinary clocks, boundary clocks, masters and grandmasters. PTP specific switch types. Hardware time stamping. SMPTE ST2059-2. PTP packet header. PTP domains. Best master clock algorithm. Hands on More Wireshark and PTP.

Regular expressions training course description Regular expressions are an extremely powerful tool for manipulating text and data. They are now standard features in a wide range of languages and popular tools, including Python and MySQL. Regular expressions allow you to code complex and subtle text processing that you never imagined could be automated. Once you've mastered regular expressions, they'll become an invaluable part of your toolkit. You will wonder how you ever got by without them. What will you learn Use Regular Expressions. Troubleshoot Regular Expressions. Compare RE features among different versions. Explain how the regular expression engine works. Optimize REs. Match what you want, not what you don't want. Regular expressions training course details Who will benefit: Anyone looking to use regular expressions. Prerequisites: None. Duration 1 day Regular expressions training course contents Introduction to Regular Expressions Solving real problems, REs as a language, the filename analogy, language analogy, RE frame of mind, searching text files: egrep, egrep metacharacters, start and end of the line, character classes, matching any character with dot, alternation, ignoring differences in capitalization, word boundaries, optional items, other quantifiers: repetition, parentheses and backreferences, the great escape, expanding the foundation, linguistic diversification, the goal of a RE, more examples, RE nomenclature, Improving on the status quo. Extended introductory examples A short introduction to Perl, matching text with regular expressions, toward a more real-world example, side effects of a successful match, Intertwined regular expression, intermission, modifying text with regular expressions, example: form letter, example: prettifying a stock price, automated editing, a small mail utility, adding commas to a number with lookaround, text-to-HTML conversion, that doubled-word thing. Regular expression features and flavours The regex landscape, origins of REs, care and handling of REs, Integrated handling, procedural and object-oriented handling, search-and-replace example. strings character encodings and modes, strings as REs, character-encoding issues, unicode, regex modes and match modes, common metacharacters and features, character representations, character classes and class-like constructs, anchors and other 'zero-width assertions', comments and mode modifiers, grouping capturing conditionals and control. The mechanics of expression processing Two kinds of engines, new standards, regex engine types, from the department of redundancy department, testing the engine type, match basics, about the examples, rule 1: the match that begins earliest wins, engine pieces and parts, rule 2: the standard quantifiers are greedy, regex-directed versus text-directed, NFA engine: regex-directed, DFA engine: text-directed, first thoughts: NFA and DFA in comparison, backtracking, two important points on backtracking, saved states, backtracking and greediness, more about greediness and backtracking, problems of greediness, multi-character 'quotes', lazy quantifiers, greediness and laziness, laziness and backtracking, possessive quantifiers and atomic grouping, possessive quantifiers ?, +, *+, ++ and {m,n}+, the backtracking of lookaround, is alternation greedy? taking advantage of ordered alternation, NFA DFA and posix, the longest-leftmost', posix and the longest-leftmost rule, speed and efficiency. Practical regex techniques Continuation lines, matching an IP address, working with filenames, matching balanced sets of parentheses, watching out for unwanted matches, matching delimited text, knowing your data and making assumptions, stripping leading and trailing whitespace, matching and HTML tag, matching an HTML link, examining an HTTP URL, validating a hostname, plucking a hostname, plucking a URL, parsing CSV files. Crafting an efficient expression Efficiency vs. correctness, localizing greediness, global view of backtracking, more work for POSIX NFA, work required during a non-match, being more specific, alternation can be expensive, benchmarking, know what you re measuring, benchmarking with Python, common optimisations, the mechanics of regex application, pre-application optimizations, optimizations with the transmission, optimization of the regex itself, techniques for faster expressions, common sense techniques, expose literal text, expose anchors, lazy versus greedy: be specific, split into multiple REs, mimic initial-character discrimination, use atomic grouping and possessive quantifiers, lead the engine to a match, unrolling the loop, observations, using atomic grouping and possessive quantifiers, short unrolling examples, unrolling C comments, the free flowing regex, a helping hand to guide the match, a well-guided regex is a fast regex.

Fibre splicing training course description A short, concise hands on fibre optic cable splicing course providing comprehensive coverage of fibre splicing. Over 50% of the course is practical based. What will you learn Prepare cable for splicing. Splice fibre optic cable. Fibre splicing training course details Who will benefit: Those wishing to be able to splice fibre. Prerequisites: None. Duration 1 day Fibre splicing training course contents Fibre optic essential review Fibre cable types. SMF, MMF. Safe working practices. Cable handling issues. Hands on: Handling fibre optic cable. Preparing fibre for splicing Cutting and stripping tools, cleaving methods, fibre cleaning materials. Hands on: Fibre preparation. Splicing Joining fibres, splicers, fusion splicing, mechanical splicing, splicing procedure. cleaving, splicing parameters. Splicing vs. connectors. Which splice? Hands on: Splicing fibre. Splice loss mechanisms End gap, concentricity, end angle, NA mismatch, finish and dirt, coaxiality, Axial run out, core mismatch, back reflection. Testing Testing successful fibre splicing. Hands on: Testing spliced fibre.

BGP training course description A study of BGP for non engineers working in the Internet. The course starts with a review of the basics of routers and routing tables and then moves on to a simple overview of how BPG works with a focus on BGP metrics influencing the route traffic takes through the Internet. Hands on with routers follow the major sessions to reinforce the theory. Note these hands on sessions are more demonstrations by the trainer but some can be followed along and done by delegates (e.g. looking at Internet routing tables.) What will you learn Explain how routing tables influence Internet traffic. Describe how BGP works. Explain the methods BGP can use to influence Internet traffic. Use traceroute, peeringdb, route collectors and looking glasses to analyse traffic flows. Explain the difference between bi lateral and multilateral peering using a route server. BGP training course details Who will benefit: Non technical staff wishing to know more about BGP. Prerequisites: None. Duration 1 day BGP training course contents Networks, routers and routing tables What is a network, what is a router, routing tables, static routes, routing protocols. When an ISP uses static routes and when they use BGP. IP addresses, subnet masks, groups of IP addresses. IPv6. Hands on: Showing a full routing table. Seeing traceroute being used. Basic BGP What's BGP? BGP versus other routing protocols, ASs, AS numbers. RIPE database, peeringdb. Hands on: Finding AS numbers. Showing simple BGP configuration and routing tables in an EVENG example. How BGP works Simple walk through of BGP incremental updates and how routes change when links go down. Hands on: Showing packets and route changes when a link goes down/comes up. BGP path selection Transit, peering, routing policy and route filtering. Longest matching rule in routing tables, route selection order, Local preference, AS prepend, MEDs. Hands on: Seeing BGP influencing traffic. Looking at peering policies in RIPE and peeringdb. Route servers What are route servers? LINX route servers, route server policy control and communities, What are route collectors, Looking glasses. Hands on: Seeing the LINX route server details in peeringdb, using a looking glass.