Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance
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Duration 4 Days 24 CPD hours This course is intended for Risk professionals Business analysts Project managers Compliance professionals IT professionals Anyone whose work includes evaluating and mitigating risk Overview This boot camp prepares you to pass the ISACA CGEIT exam, which covers four domain areas designed to reflect the work performed by individuals who have a significant management, advisory or assurance role relating to the governance of IT. Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization This CGEIT Boot Camp is designed for experienced IT governance personnel and those who have responsibilities for the stewardship of IT resources. You will learn how to effectively implement and manage governance across all areas of technology ? as well as align that technology with strategic enterprise goals. This training also explains the CGEIT examination process and helpsprepare you for your CGEIT exam by providing guidance and testing your exam readiness through sample questions. You?ll leave fully prepared to earn your CGEIT certification. Course Outline Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization
Learn about Compliance Audit & Risk Management in our Level 5 Diploma in Compliance Audit & Risk Management course. Take in eight captivating lessons covering the fundamentals of compliance, the essential elements of a Compliance Management System (CMS), and the best approaches for carrying out compliance audits. You will also explore the ethical dimensions of compliance, and how to foster a culture of integrity and accountability within your organization. This course will equip you with the knowledge and skills you need to excel in Compliance Audit & Risk Management. If you want to learn how to ensure that your organization meets the standards and regulations of its industry, this course is for you. You will gain a comprehensive knowledge of Compliance Audit & Risk Management, covering essential topics such as Introduction to Compliance, Five Basic Elements of Compliance, Compliance Management System (CMS), Compliance Audit and Ethics, Risk and Types of Risk, Introduction to Risk Management, and Risk Management Process. By the end of this course, you will have a solid foundation in Compliance Audit & Risk Management, and be able to apply your skills and knowledge in real-world scenarios. CourseLearning Outcomes: Develop an in-depth understanding of Compliance Audit & Risk Management principles. Get comprehensive knowledge of the five basic elements of compliance. Master the intricacies of Compliance Management Systems (CMS). Demonstrate a profound grasp of Compliance Audit methodologies. Explore the nexus between Compliance and Ethics. Meet a nuanced understanding of various risks and the Risk Management process. Level 5 Diploma in Compliance Audit & Risk Management Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? This course will be particularly useful for: Compliance Analyst Risk Management Specialist Regulatory Compliance Officer Internal Auditor Corporate Ethics Consultant Compliance Manager Requirements To enrol in this Level 5 Diploma in Compliance Audit & Risk Management, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Our course will prepare you for a range of careers, including: Compliance Officer: £25,000 to £45,000 per year Risk Analyst: £30,000 to £50,000 per year Internal Auditor: £35,000 to £55,000 per year Regulatory Affairs Specialist: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Every ticking clock in your business isn't measuring time, but potential risks waiting to explode. Scary, right? But you can become the rescuer, defusing those bombs before they even begin to tick! This Level 5 Diploma in compliance and risk management equips you with the skills to navigate the ever-changing landscape of compliance and regulations, safeguarding your business and thriving in any storm. No more sleepless nights worrying about fines, reputational damage, or operational failures. Immerse yourself in this comprehensive program and master the five pillars of compliance and risk management. Learn to identify, assess, and mitigate risks lurking in every corner, from legal compliance to financial threats to even data breaches. You'll build a robust Compliance and Risk Management System (CMS), conduct effective audits, and implement rock-solid risk management strategies - all while staying true to ethical principles. Become the guardian of your business, ensuring smooth operations, protecting your reputation, and ultimately, driving success. Don't let fear dictate your business! Ready to become the compliance and risk management genius? Enrol now and let's get started! Package Details Develop a comprehensive understanding of compliance and risk management principles and frameworks. Engage in exercises to develop effective compliance and risk management strategies. Study compliance and risk management at your own pace and schedule, with 24/7 access to course materials and dedicated support from industry experts. Learn from any smart device, anytime, anywhere, making compliance and risk management knowledge readily available. Equip yourself with the skills and knowledge to excel in compliance, risk management, and governance roles, advancing your career prospects. Learning Outcomes Navigate complex compliance regulations with ease. Mitigate & manage diverse risks effectively. Design & implement robust compliance and risk management programs. Drive ethical & accountable business practices. Become a compliance and risk management expert. Level 5 Diploma in Compliance and Risk Management Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Certificate of Achievement CPD Accredited Certificate Proactively safeguard your organisation and build trust with extensive knowledge of compliance and risk management. This CPD-accredited certificate equips you with the skills to identify, mitigate, and manage risks. Implement robust compliance systems, stay ahead of evolving regulations, and become a trusted advisor. Elevate your career with your £4.79 instant PDF download or £9.99 hard copy certificate. Safeguard your reputation and ensure ethical operations. Endorsed Certificate of Achievement from the Quality Licence Scheme Protect your organisation and build lasting trust with an endorsed certificate of achievement from the QLS. This recognised symbol of expertise, delivered free to your address (international postage £10), demonstrates your proficiency in identifying, mitigating, and managing risks. Advance your career in compliance and become a trusted advisor, ensuring ethical operations and a stable future for your organisation. Endorsement Become a trusted advisor in risk management with this QLS-endorsed Level 5 Diploma. The QLS acknowledges this course's commitment to high-quality training, equipping you with the skills to identify, mitigate, and manage risks effectively. Safeguard your organisation from internal and external threats, earn industry recognition, and advance your career with this esteemed endorsement. Who is this course for? Level 5 Diploma in Compliance and Risk Management Risk analysts and officers Compliance managers and specialists Internal auditors Project managers Business continuity professionals Requirements To enrol in this Level 5 Diploma in Compliance and Risk Management, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Compliance and Risk Management Compliance Officer: £25,000 to £55,000 per year Risk Analyst: £30,000 to £60,000 per year Regulatory Affairs Specialist: £35,000 to £70,000 per year Audit Manager: £45,000 to £80,000 per year Financial Crime Analyst: £40,000 to £65,000 per year Data Protection Officer: £40,000 to £75,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX
Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency
Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
In a world where precision and efficiency reign supreme, mastering the art of CNC (Computer Numerical Control) programming opens doors to a realm of endless possibilities. Welcome to a journey where your creativity meets technology, where lines of code sculpt metal into masterpieces, and where innovation knows no bounds. This isn't just a course; it's a gateway to shaping the future, one meticulously programmed step at a time. Unlock the secrets of CNC with our Level 3 Certificate course, designed to elevate your understanding of this transformative technology. Delve deep into the intricacies of numerical control, unravel the mysteries of CNC systems, and harness the power of precision machining like never before. From dissecting the components of CNC machines to mastering the Cartesian Coordinate System, each module is a stepping stone towards becoming a virtuoso in CNC programming. Prepare to be enthralled as you dive into the world of CNC programming, where creativity merges seamlessly with technology to redefine what's possible. Join us on this exhilarating journey, and let your imagination take flight in the boundless realm of CNC. Learning Outcomes: Gain a comprehensive understanding of CNC systems and their components. Master the intricacies of point-to-point and multi-axis CNC machines. Develop proficiency in writing and executing CNC programs. Explore the applications of CNC across various industries. Acquire the skills to tackle real-world machining challenges with precision. Cultivate a mindset of innovation and adaptability in CNC programming. Level 3 Certificate in CNC (Computer Numerical Control) Programming for Machining Module 1: Scope of the Course Module 2: Numerical Control of Machine Tools Module 3: CNC- Computer Numerical Control System Module 4: Components of CNCs Module 5: Point to Point CNC Machines Module 6: Incremental & Absolute CNC Machines Module 7: Open & Close Control Loop CNC Machines Module 8: 2 &3 Axes CNC Machines Module 9: Importance of Higher axes Machining Module 10: Programming Format Module 11: Cartesian Coordinate System Module 12: How to Write a Program Module 13: Basic CNC Programming (Absolute Mode) Module 14: Basic CNC Programming (Incremental) Module 15: A Simple Coding Exercise Module 16: Applications of CNC Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in CNC (Computer Numerical Control) Programming for Machining Who is this course for: Mechanical Engineers Industrial Designers Manufacturing Technicians Production Managers CNC Operators Requirements Level 3 Certificate in CNC (Computer Numerical Control) Programming for Machining To enrol in this Level 3 Certificate in Data Protection (GDPR) Practitioner course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in CNC (Computer Numerical Control) Programming for Machining Career Paths: CNC Programmer: £25,000 - £45,000 Manufacturing Engineer: £30,000 - £50,000 Quality Control Inspector: £20,000 - £35,000 Production Supervisor: £25,000 - £40,000 CNC Machinist: £20,000 - £35,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Enhance your understanding of Extremism and Terrorism with our In-Depth Awareness Course. Explore the factors influencing extremist views, unravel the processes of radicalization, and learn to recognize early signs. Gain practical skills to respond to terrorism incidents and delve into effective counter-terrorism measures in the UK. Empower yourself with knowledge to contribute to a safer, more secure world. Enroll now for a comprehensive educational journey in countering extremism and promoting global security.