1238 Security courses in Redruth delivered Live Online

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

HSPA and HSPA+ training course description HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) provide speeds of upto 14Mbps downlink and 5Mbps uplink. This theory-based course provides an overview of the 3GPP R5 and R6 HSDPA/HSUPA standards and the technologies which are involved. The HSPA+ R7 enhancements are also covered. What will you learn Explain the relationship between HSPA and UMTS. Describe the benefits of HSPA/HSPA+ Explain the HSPA/HSPA+ technical enhancements. Explain packet flows in HSPA/HSPA+. Recognise the migration issues involved with HSPA/HSPA+ HSPA and HSPA+ training course details Who will benefit: Anyone working with HSPA. Prerequisites: Essential UMTS Duration 2 days HSPA and HSPA+ training course contents UMTS review UMTS architecture, components, interfaces, protocols, W-CDMA, standards, 3GPPr5, 3GPPr6, evolution to HSDPA and HSPA. HSPA basics What is HSDPA, what is HSUPA, key features, system capacities, data rates, delays. Key concepts: Adaptive modulation and coding (AMC), QPSK, 16QAM, HARQ, MAC-hs, multiplexing, subframes. HSPA channels Logical, transport, physical channels, dedicated vs. shared channels, HS-PDSCH, HS-SCCH, HS-DPCCH, code multiplexing, E-DCH, Enhanced DPCCH. MAC-architecture Controlling HS-DSCH, flow control, buffering, priority queues, packet scheduling, fast packet scheduling, Selecting modulation and coding. HARQ: Packet retransmissions, Incremental redundancy, comparison with ARQ, TFRC. MAC-d, MAC-c/sh, MAC-hs, MAC-es, MAC-e. HSPA migration HSDPA in the Radio Access Network (RAN), reuse of existing UMTS components, changes required, Impact on Iub/Iur interfaces, new and modified NBAP procedures, backwards compatibility. Packet flows Packet data session setup, simultaneous voice and data, QoS, TCP flow control, WCDMA packet scheduler, mobility procedures. HSPA phase 2 (3GPP r6) What is evolved HSPA? Speeds. Multiple Input Multiple Output (MIMO). Optional all IP architecture. R8 and LTE.

D-Link switches training course description A hands on course covering the product specifics of D-Link switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. What will you learn Install D-Link switches. Use the command line interface and the web based interface to manage D-Link switches. Configure and troubleshoot D-Link switches. Perform software upgrades and maintain configurations using TFTP. D-Link switches training course details Who will benefit: Anyone working with D-Link switches. Particularly aimed at engineers and technicians supporting D-Link switches. Prerequisites: None. Duration 2 days D-Link switches training course content Introduction How Ethernet works with hubs, How Ethernet works with switches. Installing D-link switches. Hands on Building a network with a hub, building a network with a D-Link switch. Basic troubleshooting The D-Link switch range, LEDs, cabling issues, factory resets, default settings. Hands on Building a network with multiple D-link switches. Configuration methods Managed vs. unmanaged switches, Console port access, telnet, web based access, SNMP, saving configurations, NVRAM, switch stacks. Hands on Accessing the switch using the CLI, IP address configuration, telnet. Command line interface Users, privileges, the CLI, online help. Hands on Basic commands, user accounts, displaying the switch configuration. Web based interface Getting started, basic format. Hands on Configuring the switch using the web interface. Port configuration Common port configuration tasks, link aggregation. Hands on Configuring ports. STP configuration What is STP? 802.1D vs. 802.1W (RSTP), configuring STP. Hands on Enabling and disabling STP, changing STP versions, configuring STP. VLAN configuration What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Hands on Setting up VLANS, setting up 802.1Q, Inter VLAN traffic. Housekeeping TFTP, upload download, updating firmware, updating configuration files, BOOTP/DHCP for IP addresses. Hands on Using TFTP to configure a D-Link switch. SNMP Switch configuration, D-View, other NMS's. Hands on Using SNMP to manage a D-link switch putting it all together: troubleshooting.

MRTG training course description A hands on course focusing on the installation, configuration and use of the MRTG network monitoring and graphing tools. What will you learn Install MRTG. Configure MRTG. Use MRTG to monitor networks. MRTG training course details Who will benefit: Anyone working with MRTG. Prerequisites: Total SNMP for engineers Duration 2 days MRTG training course contents What is MRTG? Network monitoring, review of SNMP. What MRTG does do, what MRTG doesn't do, MRTG architecture, MRTG components. Hands on configuring SNMP support on network devices, configuring extended SNMP support on Windows. Installing MRTG Configuring MRTG tasks, .cfg files, index.html files, running MRTG tasks, instances. Hands on Configuring and running MRTG tasks. MRTG tasks Configuring MRTG tasks, .cfg files, index.html files, running MRTG tasks, instances. Hands on Configuring and running MRTG tasks. MRTG graphs Daily, weekly, monthly, yearly, MRTG database support, RRDTOOL. Hands on MRTG graphs. Using MRTG MRTG examples, custom SNMP OIDs, using the MRTG configuration reference. Hands on MRTG examples. RRDTOOL Installing RRD database support, MRTG instances with the RRD database, RRD database structure, resizing and extending the database. Exporting database records into plain text and XML formats, on demand MRTG graphs using the database. Hands on Using MRTG with RRD database support. Alternatives to MRTG MRTG strengths and weaknesses, scalability, cricket, cacti, other SNMP tools.

Ansible training course description The course focusses on the use of ansible for network devices instead of its usual server use case. The course progresses from the basics of ansible and playbooks onto using network specific modules including NAPALM. The use Jinja2 templating with ansible is also studied. Hands on sessions with ansible configuring routers and switches follow all major sections. What will you learn Automate tasks with ansible. Write ansible playbooks. Configure network devices with ansible. Troubleshoot network devices with ansible. Use ansible network modules. Use jinja2 templates with ansible. Ansible training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 2 days Ansible training course contents What is ansible? The language, the engine, the framework. Uses of ansible, orchestration. Hands on Installing ansible, enabling SSH on network devices. Ansible architecture How ansible 'normally' works, Agentless, SSH, ansible and Python, modules, how ansible work on network devices, Configuration management, inventories, playbooks, modules, ansible.cfg. Hands on Getting started, running ad hoc commands. Playbooks ansible-playbook, users, YAML, plays, tasks, modules. ansible-vault. Hands on Running playbooks. More playbooks Handlers, variables, environmental variables, playbook variables, inventory variables, variable scope and precedence, accessing variables, facts, ansible vault. Conditionals, wait_for. Hands on Using variables and conditions in playbooks. Inventories /etc/ansible/hosts, inventory variables, static inventories, dynamic inventories. Hands on Inventories and variables. Ansible network modules Built in modules, custom modules, return values. ansible-doc -l. connection: local, Cisco modules, Juniper module, Hands on Using modules for your network devices. Ansible templatings The template module, the assemble module, jinja2 templates, for, if else. Hands on Configuring network devices from templates. Roles and includes Dynamic includes, Handler includes, playbook includes. Roles, role parts: handlers, files, templates, cross platform roles, ansible galaxy. Hands on includes example, building roles. Ansible and NAPALM Installation, napalm-ansible, NAPALM modules: napalm_diff-yang, napalm_get_facts, napalm_install_config, napalm_parse_yang, napalm_ping, napalm_translate_yang, napalm_validate. Hands on Using NAPALM modules in ansible.

XSLT training course description This course has been designed as a follow on course for the XML primer course. The course looks at the use of XSLT in the transforming and styling XML documents. What will you learn Transform and style XML documents using XSLT. XSLT training course details Who will benefit: Anyone working with XSLT. Prerequisites: XML primer Duration 2 days XSLT training course contents Introduction Extensible Stylesheet Language (XSL), transforming and formatting XML. XML refresher The basic rules for building an XML document. An introduction to XSLT The basic concepts of XSLT, xsl:output, xsl:template, xsl:value-of. XML documents as trees How the original XML is transformed into a set of nodes, the general terms for manipulating node trees. Paths (XPath) Use of path matching to select required nodes for transformation. Using templates xsl:apply-templates, xsl:template match, nested templates, xsl:copy , <comment> and <element> , default templates, parameters. Control xsl:if, xsl:choose, xsl:for-each, xsl:sort. Constructing the result tree xsl:output, xsl:attribute, xsl:attribute-set, xsl:comment, xsl:processing-instruction, xsl:text, xsl:value-of, xsl:variable. Combining templates xsl:include, xsl:import, xsl:apply-imports. Transforming to text

ADO.NET training course description This ADO.net training course is designed to enable developers to use the toolset provided with.NET for data access including ADO.net objects, data controls, designers and interoperability with earlier ADO objects. The course is applicable for those using C# or VB.NET with ADO.NET What will you learn Retrieve and manipulate data using Microsoft's ADO.NET library. Work with the ADO.NET object model. Update data, including handling stored procedures, parameters, and return value. Search, sort and filter data. Leverage the power of XML. ADO.NET training course details Who will benefit: Programmers working with ADO.Net. Prerequisites: Effective programming with VB.NET or Concise introduction to C# Duration 2 days ADO.NET training course contents Introducing ADO.Net Traditional Data Access Architecture. ADO.Net Disconnected Data Access Architecture. Different components of ADO.Net. A review of basic SQL queries SQL SELECT Statement. SQL INSERT Statement. SQL UPDATE Statement. SQL DELETE Statement. Common data access tasks with ADO.Net Accessing Data using ADO.Net. Defining the connection string. Defining a Connection. Defining the command or command string. Defining the Data Adapter. Creating and filling the DataSet. A Demonstration Application The Interface. Loading the table. Filling the controls on the Form. Navigating through the records. Updating Data Steps for updating the table. Building the Application. Loading the table and displaying data in the form's controls. Initialising Commands. Adding Parameters to the commands. The ToggleControls() method of our application. Editing (or Updating) Records. Event Handler for the Save Button. Event Handler for the Cancel Button. Inserting Records. Deleting a Record. Using Stored Procedures Sample Stored Procedures. UPDATE Stored Procedure. INSERT Stored Procedure. DELETE Stored Procedure. SELECT Stored Procedure. Using Stored Procedures with ADO.Net.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who have a foundational working knowledge of PowerPoint, who wish to take advantage of the application's higher-level usability, security, collaboration, and distribution functionality. Overview In this course, you will use the advanced tools and features in PowerPoint to create and deliver engaging presentations.You will: Customize design templates. Add tables. Add charts. Work with media. Build advanced transitions and animations. Collaborate on a presentation. Customize the delivery of a presentation. Modify presentation navigation. Secure and distribute a presentation. Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. So, how do you do it? Without the help of a robust set of tools, it would be nearly impossible. But Microsoft© PowerPoint© provides you with a variety of such tools that can help you deliver content in nearly any situation, while saving time and effort. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also don't consume all of your available time. Note: Most Office users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will also enable you to access and effectively utilize many web-based resources provided with your Microsoft 365? subscription. Helpful notes throughout the material alert you to cases where the online version of the application may function differently from the primary, desktop version. This course may be a useful component in your preparation for the PowerPoint Associate (Microsoft 365 Apps and Office 2019): Exam MO-300 certification exam. Lesson 1: Customizing Design Templates Topic A: Modify Slide Masters and Slide Layouts Topic B: Modify the Notes Master and the Handout Master Topic C: Add Headers and Footers Lesson 2: Adding Tables Topic A: Create a Table Topic B: Format a Table Topic C: Insert a Table from Other Office Applications Lesson 3: Adding Charts Topic A: Create a Chart Topic B: Format a Chart Topic C: Insert a Chart from Microsoft Excel Lesson 4: Working with Media Topic A: Add Audio to a Presentation Topic B: Add Video to a Presentation Topic C: Add a Screen Recording Lesson 5: Building Advanced Transitions and Animations Topic A: Use the Morph Transition Topic B: Customize Animations Lesson 6: Collaborating on a Presentation Topic A: Review a Presentation Topic B: Co-author a Presentation Lesson 7: Customizing Presentation Delivery Topic A: Enhance a Live Presentation Topic B: Record a Presentation Topic C: Set Up a Slide Show Lesson 8: Modifying Presentation Navigation Topic A: Divide a Presentation into Sections Topic B: Add Links Topic C: Create a Custom Slide Show Lesson 9: Securing and Distributing a Presentation Topic A: Secure a Presentation Topic B: Create a Video or a CD

Duration 2 Days 12 CPD hours This course is intended for This training is ideally suited for data analysts, IT professionals, and software developers who seek to augment their data processing and analytics capabilities. It will also benefit system administrators and data engineers who wish to harness Elastic Stack's functionalities for efficient system logging, monitoring, and robust data visualization. With a focus on practical application, this course is perfect for those aspiring to solve complex data challenges in real-time environments across diverse industry verticals. Overview This course combines engaging instructor-led presentations and useful demonstrations with valuable hands-on labs and engaging group activities. Throughout the course you'll explore: New features and updates introduced in Elastic Stack 7.0 Fundamentals of Elastic Stack including Elasticsearch, Logstash, and Kibana Useful tips for using Elastic Cloud and deploying Elastic Stack in production environments How to install and configure an Elasticsearch architecture How to solve the full-text search problem with Elasticsearch Powerful analytics capabilities through aggregations using Elasticsearch How to build a data pipeline to transfer data from a variety of sources into Elasticsearch for analysis How to create interactive dashboards for effective storytelling with your data using Kibana How to secure, monitor and use Elastic Stack's alerting and reporting capabilities The Elastic Stack is a powerful combination of tools for techniques such as distributed search, analytics, logging, and visualization of data. Elastic Stack 7.0 encompasses new features and capabilities that will enable you to find unique insights into analytics using these techniques. Geared for experienced data analysts, IT professionals, and software developers who seek to augment their data processing and analytics capabilities, Working with Elasticsearch will explore how to use Elastic Stack and Elasticsearch efficiently to build powerful real-time data processing applications. Throughout the two-day hands-on course, you?ll explore the power of this robust toolset that enables advanced distributed search, analytics, logging, and visualization of data, enabled by new features in Elastic Stack 7.0. You?ll delve into the core functionalities of Elastic Stack, understanding the role of each component in constructing potent real-time data processing applications. You?ll gain proficiency in Elasticsearch for distributed searching and analytics, Logstash for logging, and Kibana for compelling data visualization. You?ll also explore the art of crafting custom plugins using Kibana and Beats, and familiarize yourself with Elastic X-Pack, a vital extension for effective security and monitoring. The course also covers essentials like Elasticsearch architecture, solving full-text search problems, data pipeline building, and creating interactive Kibana dashboards. Learn how to deploy Elastic Stack in production environments and explore the powerful analytics capabilities offered through Elasticsearch aggregations. The course will also touch upon securing, monitoring, and utilizing Elastic Stack's alerting and reporting capabilities. Hands-on labs, captivating demonstrations, and interactive group activities enrich your learning journey throughout the course. Introducing Elastic Stack What is Elasticsearch, and why use it? Exploring the components of the Elastic Stack Use cases of Elastic Stack Downloading and installing Getting Started with Elasticsearch Using the Kibana Console UI Core concepts of Elasticsearch CRUD operations Creating indexes and taking control of mapping REST API overview Searching - What is Relevant The basics of text analysis Searching from structured data Searching from the full text Writing compound queries Modeling relationships Analytics with Elasticsearch The basics of aggregations Preparing data for analysis Metric aggregations Bucket aggregations Pipeline aggregations Substantial Lab and Case Study Analyzing Log Data Log analysis challenges Using Logstash The Logstash architecture Overview of Logstash plugins Ingest node Visualizing Data with Kibana Downloading and installing Kibana Preparing data Kibana UI Timelion Using plugins

Duration 3 Days 18 CPD hours This course is intended for This class is intended for the following customer job roles: Cloud architects, administrators, and SysOps personnel Cloud developers and DevOps personnel Overview This course teaches participants the following skills: Plan and implement a well-architected logging and monitoring infrastructure Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) Create effective monitoring dashboards and alerts Monitor, troubleshoot, and improve Google Cloud infrastructure Analyze and export Google Cloud audit logs Find production code defects, identify bottlenecks, and improve performance Optimize monitoring costs This course teaches you techniques for monitoring, troubleshooting, and improving infrastructure and application performance in Google Cloud. Guided by the principles of Site Reliability Engineering (SRE), and using a combination of presentations, demos, hands-on labs, and real-world case studies, attendees gain experience with full-stack monitoring, real-time log management and analysis, debugging code in production, tracing application performance bottlenecks, and profiling CPU and memory usage. Introduction to Google Cloud Monitoring Tools Understand the purpose and capabilities of Google Cloud operations-focused components: Logging, Monitoring, Error Reporting, and Service Monitoring Understand the purpose and capabilities of Google Cloud application performance management focused components: Debugger, Trace, and Profiler Avoiding Customer Pain Construct a monitoring base on the four golden signals: latency, traffic, errors, and saturation Measure customer pain with SLIs Define critical performance measures Create and use SLOs and SLAs Achieve developer and operation harmony with error budgets Alerting Policies Develop alerting strategies Define alerting policies Add notification channels Identify types of alerts and common uses for each Construct and alert on resource groups Manage alerting policies programmatically Monitoring Critical Systems Choose best practice monitoring project architectures Differentiate Cloud IAM roles for monitoring Use the default dashboards appropriately Build custom dashboards to show resource consumption and application load Define uptime checks to track aliveness and latency Configuring Google Cloud Services for Observability Integrate logging and monitoring agents into Compute Engine VMs and images Enable and utilize Kubernetes Monitoring Extend and clarify Kubernetes monitoring with Prometheus Expose custom metrics through code, and with the help of OpenCensus Advanced Logging and Analysis Identify and choose among resource tagging approaches Define log sinks (inclusion filters) and exclusion filters Create metrics based on logs Define custom metrics Link application errors to Logging using Error Reporting Export logs to BigQuery Monitoring Network Security and Audit Logs Collect and analyze VPC Flow logs and Firewall Rules logs Enable and monitor Packet Mirroring Explain the capabilities of Network Intelligence Center Use Admin Activity audit logs to track changes to the configuration or metadata of resources Use Data Access audit logs to track accesses or changes to user-provided resource data Use System Event audit logs to track GCP administrative actions Managing Incidents Define incident management roles and communication channels Mitigate incident impact Troubleshoot root causes Resolve incidents Document incidents in a post-mortem process Investigating Application Performance Issues Debug production code to correct code defects Trace latency through layers of service interaction to eliminate performance bottlenecks Profile and identify resource-intensive functions in an application Optimizing the Costs of Monitoring Analyze resource utilization cust for monitoring related components within Google Cloud Implement best practices for controlling the cost of monitoring within Google Cloud