1234 Security courses in Longbenton delivered Live Online

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

HSPA and HSPA+ training course description HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) provide speeds of upto 14Mbps downlink and 5Mbps uplink. This theory-based course provides an overview of the 3GPP R5 and R6 HSDPA/HSUPA standards and the technologies which are involved. The HSPA+ R7 enhancements are also covered. What will you learn Explain the relationship between HSPA and UMTS. Describe the benefits of HSPA/HSPA+ Explain the HSPA/HSPA+ technical enhancements. Explain packet flows in HSPA/HSPA+. Recognise the migration issues involved with HSPA/HSPA+ HSPA and HSPA+ training course details Who will benefit: Anyone working with HSPA. Prerequisites: Essential UMTS Duration 2 days HSPA and HSPA+ training course contents UMTS review UMTS architecture, components, interfaces, protocols, W-CDMA, standards, 3GPPr5, 3GPPr6, evolution to HSDPA and HSPA. HSPA basics What is HSDPA, what is HSUPA, key features, system capacities, data rates, delays. Key concepts: Adaptive modulation and coding (AMC), QPSK, 16QAM, HARQ, MAC-hs, multiplexing, subframes. HSPA channels Logical, transport, physical channels, dedicated vs. shared channels, HS-PDSCH, HS-SCCH, HS-DPCCH, code multiplexing, E-DCH, Enhanced DPCCH. MAC-architecture Controlling HS-DSCH, flow control, buffering, priority queues, packet scheduling, fast packet scheduling, Selecting modulation and coding. HARQ: Packet retransmissions, Incremental redundancy, comparison with ARQ, TFRC. MAC-d, MAC-c/sh, MAC-hs, MAC-es, MAC-e. HSPA migration HSDPA in the Radio Access Network (RAN), reuse of existing UMTS components, changes required, Impact on Iub/Iur interfaces, new and modified NBAP procedures, backwards compatibility. Packet flows Packet data session setup, simultaneous voice and data, QoS, TCP flow control, WCDMA packet scheduler, mobility procedures. HSPA phase 2 (3GPP r6) What is evolved HSPA? Speeds. Multiple Input Multiple Output (MIMO). Optional all IP architecture. R8 and LTE.

D-Link switches training course description A hands on course covering the product specifics of D-Link switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. What will you learn Install D-Link switches. Use the command line interface and the web based interface to manage D-Link switches. Configure and troubleshoot D-Link switches. Perform software upgrades and maintain configurations using TFTP. D-Link switches training course details Who will benefit: Anyone working with D-Link switches. Particularly aimed at engineers and technicians supporting D-Link switches. Prerequisites: None. Duration 2 days D-Link switches training course content Introduction How Ethernet works with hubs, How Ethernet works with switches. Installing D-link switches. Hands on Building a network with a hub, building a network with a D-Link switch. Basic troubleshooting The D-Link switch range, LEDs, cabling issues, factory resets, default settings. Hands on Building a network with multiple D-link switches. Configuration methods Managed vs. unmanaged switches, Console port access, telnet, web based access, SNMP, saving configurations, NVRAM, switch stacks. Hands on Accessing the switch using the CLI, IP address configuration, telnet. Command line interface Users, privileges, the CLI, online help. Hands on Basic commands, user accounts, displaying the switch configuration. Web based interface Getting started, basic format. Hands on Configuring the switch using the web interface. Port configuration Common port configuration tasks, link aggregation. Hands on Configuring ports. STP configuration What is STP? 802.1D vs. 802.1W (RSTP), configuring STP. Hands on Enabling and disabling STP, changing STP versions, configuring STP. VLAN configuration What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Hands on Setting up VLANS, setting up 802.1Q, Inter VLAN traffic. Housekeeping TFTP, upload download, updating firmware, updating configuration files, BOOTP/DHCP for IP addresses. Hands on Using TFTP to configure a D-Link switch. SNMP Switch configuration, D-View, other NMS's. Hands on Using SNMP to manage a D-link switch putting it all together: troubleshooting.

MRTG training course description A hands on course focusing on the installation, configuration and use of the MRTG network monitoring and graphing tools. What will you learn Install MRTG. Configure MRTG. Use MRTG to monitor networks. MRTG training course details Who will benefit: Anyone working with MRTG. Prerequisites: Total SNMP for engineers Duration 2 days MRTG training course contents What is MRTG? Network monitoring, review of SNMP. What MRTG does do, what MRTG doesn't do, MRTG architecture, MRTG components. Hands on configuring SNMP support on network devices, configuring extended SNMP support on Windows. Installing MRTG Configuring MRTG tasks, .cfg files, index.html files, running MRTG tasks, instances. Hands on Configuring and running MRTG tasks. MRTG tasks Configuring MRTG tasks, .cfg files, index.html files, running MRTG tasks, instances. Hands on Configuring and running MRTG tasks. MRTG graphs Daily, weekly, monthly, yearly, MRTG database support, RRDTOOL. Hands on MRTG graphs. Using MRTG MRTG examples, custom SNMP OIDs, using the MRTG configuration reference. Hands on MRTG examples. RRDTOOL Installing RRD database support, MRTG instances with the RRD database, RRD database structure, resizing and extending the database. Exporting database records into plain text and XML formats, on demand MRTG graphs using the database. Hands on Using MRTG with RRD database support. Alternatives to MRTG MRTG strengths and weaknesses, scalability, cricket, cacti, other SNMP tools.

Ansible training course description The course focusses on the use of ansible for network devices instead of its usual server use case. The course progresses from the basics of ansible and playbooks onto using network specific modules including NAPALM. The use Jinja2 templating with ansible is also studied. Hands on sessions with ansible configuring routers and switches follow all major sections. What will you learn Automate tasks with ansible. Write ansible playbooks. Configure network devices with ansible. Troubleshoot network devices with ansible. Use ansible network modules. Use jinja2 templates with ansible. Ansible training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 2 days Ansible training course contents What is ansible? The language, the engine, the framework. Uses of ansible, orchestration. Hands on Installing ansible, enabling SSH on network devices. Ansible architecture How ansible 'normally' works, Agentless, SSH, ansible and Python, modules, how ansible work on network devices, Configuration management, inventories, playbooks, modules, ansible.cfg. Hands on Getting started, running ad hoc commands. Playbooks ansible-playbook, users, YAML, plays, tasks, modules. ansible-vault. Hands on Running playbooks. More playbooks Handlers, variables, environmental variables, playbook variables, inventory variables, variable scope and precedence, accessing variables, facts, ansible vault. Conditionals, wait_for. Hands on Using variables and conditions in playbooks. Inventories /etc/ansible/hosts, inventory variables, static inventories, dynamic inventories. Hands on Inventories and variables. Ansible network modules Built in modules, custom modules, return values. ansible-doc -l. connection: local, Cisco modules, Juniper module, Hands on Using modules for your network devices. Ansible templatings The template module, the assemble module, jinja2 templates, for, if else. Hands on Configuring network devices from templates. Roles and includes Dynamic includes, Handler includes, playbook includes. Roles, role parts: handlers, files, templates, cross platform roles, ansible galaxy. Hands on includes example, building roles. Ansible and NAPALM Installation, napalm-ansible, NAPALM modules: napalm_diff-yang, napalm_get_facts, napalm_install_config, napalm_parse_yang, napalm_ping, napalm_translate_yang, napalm_validate. Hands on Using NAPALM modules in ansible.

XSLT training course description This course has been designed as a follow on course for the XML primer course. The course looks at the use of XSLT in the transforming and styling XML documents. What will you learn Transform and style XML documents using XSLT. XSLT training course details Who will benefit: Anyone working with XSLT. Prerequisites: XML primer Duration 2 days XSLT training course contents Introduction Extensible Stylesheet Language (XSL), transforming and formatting XML. XML refresher The basic rules for building an XML document. An introduction to XSLT The basic concepts of XSLT, xsl:output, xsl:template, xsl:value-of. XML documents as trees How the original XML is transformed into a set of nodes, the general terms for manipulating node trees. Paths (XPath) Use of path matching to select required nodes for transformation. Using templates xsl:apply-templates, xsl:template match, nested templates, xsl:copy , <comment> and <element> , default templates, parameters. Control xsl:if, xsl:choose, xsl:for-each, xsl:sort. Constructing the result tree xsl:output, xsl:attribute, xsl:attribute-set, xsl:comment, xsl:processing-instruction, xsl:text, xsl:value-of, xsl:variable. Combining templates xsl:include, xsl:import, xsl:apply-imports. Transforming to text

ADO.NET training course description This ADO.net training course is designed to enable developers to use the toolset provided with.NET for data access including ADO.net objects, data controls, designers and interoperability with earlier ADO objects. The course is applicable for those using C# or VB.NET with ADO.NET What will you learn Retrieve and manipulate data using Microsoft's ADO.NET library. Work with the ADO.NET object model. Update data, including handling stored procedures, parameters, and return value. Search, sort and filter data. Leverage the power of XML. ADO.NET training course details Who will benefit: Programmers working with ADO.Net. Prerequisites: Effective programming with VB.NET or Concise introduction to C# Duration 2 days ADO.NET training course contents Introducing ADO.Net Traditional Data Access Architecture. ADO.Net Disconnected Data Access Architecture. Different components of ADO.Net. A review of basic SQL queries SQL SELECT Statement. SQL INSERT Statement. SQL UPDATE Statement. SQL DELETE Statement. Common data access tasks with ADO.Net Accessing Data using ADO.Net. Defining the connection string. Defining a Connection. Defining the command or command string. Defining the Data Adapter. Creating and filling the DataSet. A Demonstration Application The Interface. Loading the table. Filling the controls on the Form. Navigating through the records. Updating Data Steps for updating the table. Building the Application. Loading the table and displaying data in the form's controls. Initialising Commands. Adding Parameters to the commands. The ToggleControls() method of our application. Editing (or Updating) Records. Event Handler for the Save Button. Event Handler for the Cancel Button. Inserting Records. Deleting a Record. Using Stored Procedures Sample Stored Procedures. UPDATE Stored Procedure. INSERT Stored Procedure. DELETE Stored Procedure. SELECT Stored Procedure. Using Stored Procedures with ADO.Net.

Duration 3 Days 18 CPD hours This course is intended for Programmers Application DevelopersSystem Architects Network ArchitectsNetwork Security Architects IT Professionals w/programming experience Overview Those who attend the Ethereum Development course and pass the exam certification will have a demonstrated knowledge of:An excellent overall understanding of the Ethereum architecture and Solidity language.All functional components (including smart contracts) required to develop an Ethereum Blockchain.The understanding of how to instantiate an Ethereum application on the network.An in-depth understanding of how transactions are created and implemented on an Ethereum network. This 3 day instructor-led course is designed for programmers and developers who want to take a comprehensive deep dive in writing smart contracts and building applications that interact with them. This course provides detailed overviews of Ethereum, smart contracts, and the development language, Solidity. The student will be exposed to Ethereum?s adaptable feature set which allows the developer to design decentralized applications for countless applications. Students will also participate in hands-on programming lab sessions to learn, develop, and advance their skills in Ethereum development. The Ethereum Development Training Course is designed for those seeking an in-depth understanding and development experience of the Ethereum Blockchain platform. Students will participate in approximately 50% programming lab time providing practical experience, enhancing their knowledge and existing skill set. What is Blockchain and Smart Contracts? What is Blockchain and how does it work? Bitcoin vs Ethereum Smart Contract How you can use Smart Contracts? Advantages of Smart Contracts Solidity LAB TASK Types of Variables in Solidity Public and Private Code Public Variables and Functions Private Variables and Functions Internal Functions External Functions Smart Contract Constructors Constant Variables Setting Variables LAB CHALLENGE Smart Contracts With WEB3.JS LAB Installing & Running the Ethereum TestRPC Installing Web3.js Changing the Environment in Remix Creating the UI Using Web3.js to Connect & Interact with the Smart Contract SOLUTION LAB CHALLENGE Smart Contract Events With WEB3.JS AIM LAB The Current Contract Defining the Smart Contract Event Updating the UI LAB CHALLENGE Functions, Mappings and Structs THEORY Functions Mappings Structs LAB The Smart Contract Creating a Modifier Using the Modifier Web3 UI?s Modifier Handling LAB Creating a Struct Creating the Mapping Map Addition Get from the Mapping The Full Contract Count from Map LAB CHALLENGE Inheritance and Deployment THEORY Object-oriented programming Inheritance LAB Current Contract Creating a Base Contract Changing from Strings to bytes Continuing the Project Installing MetaMask Deploy Contract to the Ropsten Test Network LAB Update the HTML Form Update the JavaScript Using the App LAB CHALLENGE Embark Framework and It's Deployment Blockchain (Ethereum) Decentralized Storage (IPFS) Decentralized Communication Web Technologies LAB Installing Embark Framework Hello World with Embark Framework First Contract Deployment with Embark Framework Solidity Smart Contracts Testing THEORY What is Software Testing? LAB LAB CHALLENGE Contracts Management With Factories THEORY Factory LAB LAB CHALLENGE IPFS Files Hosting THEORY IPFS FILES HOSTING LAB 1. Get your hosting server 2. Install IPFS on the Server LAB CHALLENGE End to End Development of DAPP AIM LAB Setup the Project Program the Smart Contract Create the Front-end of the application Deploy the App with IPFS LAB CHALLENGE

leading expert Philip Warford will talk about the options available to protect a disabled person using specialist Wills and Trusts

Total QoS training course description An advanced technical hands on course focusing on Quality of Service issues in IP networks. What will you learn Explain the difference between Integrated services and differentiated services. Explain how DiffServ works. Explain how RSVP works. Design networks supporting QoS. Total QoS training course details Who will benefit: Network administrators. Network operators. Prerequisites: TCP/IP Foundation for engineers Duration 3 days Total QoS training course contents What is QoS QoS and CoS, throwing bandwidth at the problem, Best effort services, Differentiated services, Integrated services, guarantees, the need for QoS, IETF working groups. Application issues Video, Voice, other applications, Jitter, delay, packet loss. Flows, per flow and per aggregate QoS, Stateful vs. stateless QoS, applications vs. network QoS. 'Traditional' IP QoS The TOS field and precedence, the obsolete OSPF use of the TOS field, TCP congestion avoidance. Queuing Where to use queuing, FIFO, Priority queuing, Custom queuing, Weighted Fair Queuing, CBWFQ, PQWFQ, LLQ, RED and WRED. DiffServ Architecture, DSCP, CU, packet classification and marking, meters and conditioners, Bandwidth brokers and COPS, Per Hop Behaviours, best effort PHB, Assured Forwarding PHB, Expedited forwarding PHB, Network Based Application Recognition (NBAR). Layer 2 issues Fragmentation and interleaving, compression (codecs, MPEG formats, header compression…), 802.1p, Subnet bandwidth management, Bandwidth allocators and requestor modules, the use of MPLS, traffic engineering, traffic shaping. RSVP What is RSVP? architectures, paths, path messages, reservations, traffic specifications, tear downs, guaranteed and controlled load, token buckets, Call Admission Control in voice networks, gatekeepers. Other issues Policy based routing, the Resource Allocation Protocol, QoS management tools, baselining networks, design issues, QoS in IPv6, QoS and multicasts.