587 Secretary courses delivered Online

A business can only work from the information that is given during communication links and exercises, and as a vital part of the administration, you are responsible for ensuring that it is correct and understood. This course will enhance your existing communication skills by going back to basics and ensuring that you will always be understood.  The various types of communication are explored, and you'll be challenged to utilise your personality and knowledge of body language to make yours better.  Learning Outcomes: Understand that everyone can improve their communication techniques to a degree Learn to read body language and react accordingly Ensure that you are understood and there are no mistakes Read the morale of teams and individuals as appropriate Use the right form of communication (meeting, email, etc.) to get the message heard Develop communication skills for conducting business activities Learn the art of body language and facial expression Learn how to convince anyone with your communication skills and get your message across perfectly Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Whilst aimed at administrative staff, this course is designed to help any individual improve their communication methods in the workplace, from executives to receptionists.  Career Path The course is suitable for those in the roles of; Secretary Administrator Receptionist Entrepreneur Executive/ Associate/ Manager of any department of an office Personal/ Business Assistant Requirements This Effective Communicative Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Introduction to Effective Communication Getting Started 00:05:00 Module 02: Body Expressions and Gender Differences Reading Body Language 00:10:00 Module 03: The Nonverbal Communication Nonverbal Communication 00:10:00 Module 04: How to Improve Yourself Improve Your Body Language 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock Your Productivity Potential with Diary Management Training Course! Are you tired of feeling overwhelmed by your daily schedule? Do you struggle to keep track of important appointments and deadlines? It's time to take control of your time and boost your productivity with our Diary Management Training Course!   📅 What is Diary Management? Diary management is the art of efficiently organizing and prioritizing your schedule to optimize productivity and minimize stress. Whether you're a busy professional, a small business owner, or a stay-at-home parent, effective diary management skills are essential for success in today's fast-paced world. Our Diary Management Training Course is designed to equip you with the tools, techniques, and strategies you need to master your schedule and take charge of your time.   Benefits of Taking Our Diary Management Training Course: Maximize Efficiency: Learn how to streamline your schedule and eliminate time-wasting activities, allowing you to focus on what truly matters. Reduce Stress: Say goodbye to last-minute scrambles and missed appointments. Our course will teach you how to stay organized and in control, leading to reduced stress and improved well-being. Enhance Productivity: Discover proven methods for prioritizing tasks, setting achievable goals, and managing distractions, so you can accomplish more in less time. Improve Communication: Effective diary management isn't just about managing your own time-it's also about coordinating schedules with colleagues, clients, and family members. Learn how to communicate effectively and coordinate schedules with ease. Boost Confidence: With a well-managed diary, you'll feel more confident in your ability to meet deadlines, fulfill commitments, and achieve your goals, both personally and professionally.   🎯 Who is this for? Our Diary Management Training Course is perfect for anyone looking to take control of their schedule and supercharge their productivity. Whether you're a busy executive juggling multiple meetings and appointments, a freelancer trying to balance work and personal life, or a student managing a hectic academic schedule, this course is for you! No matter your profession or background, mastering diary management skills can help you succeed in both your personal and professional life.   🚀 Career Path The skills you'll learn in our Diary Management Training Course are highly transferable and can benefit you in a variety of career paths: Administrative Professionals: Improve your efficiency and effectiveness as an administrative assistant, secretary, or office manager by mastering diary management techniques. Entrepreneurs and Small Business Owners: Take your business to the next level by optimizing your schedule and maximizing your productivity. Sales and Marketing Professionals: Stay organized and on top of your game with effective diary management strategies that help you juggle client meetings, deadlines, and presentations. Students and Educators: Manage your academic schedule with ease, ensuring you stay on top of assignments, exams, and extracurricular activities. Stay-at-Home Parents: Balance family commitments, appointments, and household tasks more effectively, allowing you to enjoy more quality time with your loved ones.   📌 FAQs (Frequently Asked Questions) Q: Is this course suitable for beginners? A: Absolutely! Our Diary Management Training Course is designed to cater to individuals of all skill levels, from beginners to experienced professionals. Whether you're just starting out or looking to refine your existing skills, you'll find valuable insights and practical tips to enhance your diary management abilities. Q: How long is the course? A: The duration of the course may vary depending on the format and delivery method. Typically, our Diary Management Training Course consists of several modules that can be completed at your own pace. You can expect to invest anywhere from a few hours to several days, depending on your schedule and learning preferences. Q: Will I receive a certificate upon completion? A: Yes! Upon successfully completing our Diary Management Training Course, you'll receive a certificate of completion that you can proudly showcase on your resume or LinkedIn profile. Our certificate validates your newfound skills and demonstrates your commitment to personal and professional development. Q: Can I access the course materials on mobile devices? A: Absolutely! Our course materials are accessible across a variety of devices, including smartphones, tablets, and laptops. Whether you prefer to learn on the go or from the comfort of your own home, you can access our content anytime, anywhere, at your convenience. Q: Is there ongoing support available after completing the course? A: Yes! We believe in providing continuous support to our students even after they've completed the course. You'll have access to our online community forums, where you can connect with fellow learners, ask questions, and share insights and best practices. Additionally, our dedicated support team is always here to assist you with any questions or concerns you may have along your learning journey. Don't let a chaotic schedule hold you back from achieving your goals and living your best life. Enroll in our Diary Management Training Course today and take the first step towards mastering your schedule, boosting your productivity, and reclaiming control of your time! Course Curriculum Module 1_ Introduction to Diary Management. Introduction to Diary Management. 00:00 Module 2_ Planning and Scheduling. Planning and Scheduling. 00:00 Module 3_ Efficient Diary Management Techniques. Efficient Diary Management Techniques. 00:00 Module 4_ Managing Meetings and Appointments. Managing Meetings and Appointments. 00:00 Module 5_ Managing Deadlines. Managing Deadlines. 00:00

Embark on a transformative journey in healthcare with our course, 'Communication Skills in Health and Social Care.' Unlock the power of effective communication and witness its impact on patient care. Through interactive modules, learn what communication skills entail, how to improve them, and their crucial role in the healthcare setting. Delve into the intricacies of communication and its relevance in healthcare contexts. From understanding the importance of clear communication to mastering professional behaviour, our course equips you with essential skills. Explore real-life examples illustrating good communication practices and discover how to adapt communication to diverse patient needs and abilities. Enrol today and gain invaluable insights into confidential communication practices, medical terminology, and legal aspects. Enhance your skills to communicate with patients, colleagues, and stakeholders effectively. Whether you're a healthcare professional seeking to refine your communication skills or a newcomer to the field, this course caters to individuals aspiring to excel in healthcare through proficient communication. Learning Outcomes: Understand the significance of communication skills in healthcare. Apply effective communication strategies in diverse healthcare settings. Demonstrate professionalism in communication behaviour. Adapt communication techniques to patients' varying comprehension levels. Navigate legal and ethical considerations in healthcare communication. Why buy this Communication Skills in Health and Social Care Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Communication Skills in Health and Social Care there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Communication Skills in Health and Social Care course for? Healthcare professionals aiming to enhance their communication skills. Students pursuing careers in health and social care. Individuals seeking to enter the healthcare sector. Caregivers and support workers in health and social care settings. Anyone interested in improving communication skills in healthcare environments. Prerequisites This Communication Skills in Health and Social Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills in Health and Social Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Healthcare Assistant: £18,000 - £22,000 Per Annum Social Worker: £27,000 - £35,000 Per Annum Nurse: £24,000 - £39,000 Per Annum Medical Secretary: £20,000 - £25,000 Per Annum Health Educator: £25,000 - £30,000 Per Annum Clinical Psychologist: £35,000 - £45,000 Per Annum Course Curriculum Module 01: Introduction to Health and Social Care Introduction to Health and Social Care 00:19:00 Module 02: Communication and its Relevance Communication and its Relevance 00:42:00 Module 03: Importance of Communication in Healthcare Importance of Communication in Healthcare 00:33:00 Module 04: Professional Communication and Behaviour Professional Communication and Behaviour 00:19:00 Module 05: Interviewing Techniques Interviewing Techniques 00:32:00 Module 06: Adapting Communication to a Patient's Ability to Understand Adapting Communication to a Patient's Ability to Understand 00:19:00 Module 07: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:17:00 Module 08: Human Body Vocabulary with Pictures Human Body Vocabulary with Pictures 00:47:00 Module 09: Equipment, Instrument and Lab Tests Equipment, Instrument and Lab Tests 00:19:00 Module 10: Legal aspects and Ethics Legal aspects and Ethics 00:22:00 Module 11: Medical Jargon and Terminology Medical Jargon and Terminology 00:28:00 Module 12: Acronyms and Abbreviation Acronyms and Abbreviation 00:36:00

This course is a great opportunity for you to learn new skills or enhance your existing ones in Microsoft Office skills with admin support. You will also gain valuable insights into secretarial and PA roles. Whether you want to advance your career or start a new one in office administration or support roles. This course will equip you with the knowledge and skills you need to succeed. Don't miss this chance to enrol today!

Description: As professionals working in this modern day, emails are already part of our career. To know about Microsoft Outlook 2007 will not only help us organise our emails but will help us to become more productive. Through this course designed for Microsoft Outlook 2007, you will learn all the skills, knowledge, and information about the program. You will know how to send robust messages, taking advantage of text formatting and insertion tools in this course. You will also learn how Outlook's tools can help you filter out the messages you don't want to read. Then learn to stay organised by creating folders to store your Outlook items. Who is the course for? Professionals who want to learn about Microsoft Outlook functions and features People who have an interest in knowing all about Microsoft Outlook 2007 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Outlook 2007 - Bundle Course would be beneficial for any professions or career such as: Administrative Assistant Administrator Office Manager Personal Assistant Secretary. Microsoft Outlook 2007 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Outlook 01:00:00 Module Three - Working with E-mail 01:00:00 Module Four - Creating a New E-mail 01:00:00 Module Five - Managing E-mail 01:00:00 Module Six - Managing Junk Mail 01:00:00 Module Seven - Outlook's Organization Tools 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contacts 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook 2007 for Beginners 00:00:00 Microsoft Outlook 2007 Advanced Level Module One - Getting Started 00:30:00 Module Two - Customizing Outlook 01:00:00 Module Three - Adding Word Elements to an E-mail 01:00:00 Module Four - Customizing Your Profile 01:00:00 Module Five - Advanced E-Mail Tasks 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More with Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Managing Outlook Data, Part One 01:00:00 Module Eleven - Managing Outlook Data, Part Two 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook 2007 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 2007 - Beginner, Advanced 00:30:00 Final Exam Final Exam- Microsoft Outlook 2007 - Beginner, Advanced 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Medical Terminology Complete Training Would you like to pursue a profession in medical terminology or learn more about it? This medical terminology is intended to help you have a better grasp of medical language. This medical terminology training has covered all the latest topics to keep you better prepared for your medical terminology profession. From introduction to medical terminology to other relevant topics are included in this Medical Terminology Course. Also, you will know about the body systems terminology, medical specialities and procedures in this Medical Terminology course. common medical conditions and diseases are also part of this Medical Terminology course. Through this Medical Terminology course, you can learn to make medical documentation, proper communication and pharmacology. Enrol now for a successful medical terminology career! Main Course: Medical Terminology Free Courses are including with this Medical Terminology Course Along with The Medical Terminology Course, We Offer a free Diploma in Medical Receptionist and Secretary Course Along with The Medical Terminology Course, We Offer a free Clinical Psychology Diploma Course Special Offers of this Medical Terminology Course This Medical Terminology Course includes a FREE PDF Certificate. Lifetime access to this Medical Terminology Course Instant access to this Medical Terminology Course Get FREE Tutor Support to this Medical Terminology Course Medical Terminology Complete Training This medical terminology training has kept you well-prepared for your career by covering all the most recent topics. At the start of our medical terminology course, you will receive an overview of all the important jargon and medical terminology. The Medical Terminology: Medical Terminology Course will teach you different methods of maintaining different body systems. With the help of this medical terminology, you will also be able to manage any common illnesses and medical conditions. Following completion of this medical terminology course, you will be able to keep appropriate medical records and correspondence. Who is this course for? Medical Terminology Complete Training This medical terminology training is open to everyone. Requirements Medical Terminology Complete Training To enrol in this Medical Terminology Course, students must fulfil the following requirements. To join in our Medical Terminology Course, you must have a strong command of the English language. To successfully complete our Medical Terminology Course, you must be vivacious and self driven. To complete our Medical Terminology Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Medical Terminology Course. Career path Medical Terminology Complete Training This medical terminology bundle will help you to get a job in this industry.

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

[vc_row][vc_column][vc_column_text] Minute Taking Training Course Description Whenever a meeting takes place, there is always that someone who needs to take the minutes. So why is it so important to do that? Well because it helps keep track of what went down in that meeting and summarizes the main points. This Minute Taking Training Course is designed to help you become better at taking minutes which essentially helps in different careers as well. This is a very basic course where you can develop your skills and further your understanding behind the reason and need to take minutes. And that is why you initially start the course by understanding what minutes are and what is needed for a minute taker. Since minutes are business documents you have to understand what you should include and what should be avoided in minutes which this course will clarify. You will also learn about the differences between motions and resolutions, ways to record a meeting, understanding decisions and get tips on minute taking. Overall for a basic course, it is quite straightforward and to the point. Taking it will help in making sure you get the strong foundation for when you need to take notes professionally. Who is the Minute Taking Training course for? People interested in maximizing their efficiency in note taking for their jobs People interested in working as a stenotype operator or journalist Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Minute Taking Training Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Stenotype Operator Personal Assistants Secretary Journalists Reporters [/vc_column_text][/vc_column][/vc_row] Minute Taking Training Course - Updated Version Introduction to Minute Writing 00:20:00 Preparation for Minute Taking 00:23:00 The Meeting Structure 00:16:00 Minute Meetings, Decisions and Actions 00:18:00 Roles and Responsibility of Minute Taker 00:27:00 Tips for Minute Taking 00:22:00 Technology in Minute Taking 00:12:00 Building Confidence 00:13:00 Minute Taking Training Course - Old Version Module 01: Introduction and Background of Minute Taking 00:10:00 Module 02: Sections of Meeting 00:10:00 Module 03: Agenda 00:10:00 Module 04: Roles and Responsibility of Minute Takers 00:10:00 Module 05: Note Taking Methods and Skill Development 00:10:00 Module 06: Main Parts of Meeting Minutes, Recording Decisions and Actions 00:10:00 Module 07: The Freedom of Information Act 00:05:00 Module 08: Making Minute Interesting and Building Confidence 00:05:00 Mock Exam Mock Exam- Minute Taking Training Course 00:20:00 Final Exam Final Exam- Minute Taking Training Course 00:20:00 Refer A Friend Refer A Friend 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Take your business abilities to another level and train in all the skills you will ever need to excel in an administrative department. This innovative course provides the full range of essential competencies that will give you significant advantages in any organisational infrastructure. The Office Skills and Administration Level 3 course covers everything from business writing and phone etiquette, to body-language interpretation and minute-taking methods. You will not only learn to improve your communication and organisational aptitudes but you will also even be trained to get the most out of Microsoft's Excel and PowerPoint. Maximise your career potential and take your office abilities to a new standard. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Along with our premium Office Skills and Administration Level 3, you will get 10 premium courses specially designed for Office Skills and Administration. Also, you will get an original hardcopy certificate, transcript and a student ID card. Office Skills and Administration Level 3 will provide you with the CPD certificate that you'll need to succeed. Benefits you'll get choosing Apex Learning for this Office Skills and Administration Level 3: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Courses are included with this Office Skills and Administration Level 3 Bundle: Course 01: Office Skills and Administration Level 3 Course 02: Minute Taking for PA and Admin Assistants | Animated Online Course Course 03: Online Meeting Management Course 04: Paralegal Course 05: GDPR Data Protection Level 5 Course 06: Workplace Confidentiality Course 07: Document Control Course 08: Level 2 Microsoft Office Essentials Course 09: Touch Typing Essentials Course 10: Decision Making and Critical Thinking Course 11: Performance Management How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. In this part, we'll discuss the Office Skills and Administration Level 3 course modules in detail so that you get a clear view of what your Office Skills and Administration Level 3 learning journey would be. The Office Skills and Administration Level 3 course modules are divided into small sections for a better learning experience. Curriculum: Module 01: Personal Assistant Personal Assistant Module 02: Admin Support Admin Support Module 03: Administrative Management Administrative Management Module 04: Organisational Skills Organisational Skills Module 05: Telephone Etiquette Telephone Etiquette Module 06: Business Writing Business Writing Module 07: Time Management Time Management Module 08: Body Language and Effective Communication Body Language and Effective Communication Module 09: Meeting Management Meeting Management Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customize the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customize Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Skills and Administration. Office Skills and Administration Level 3 is available to all students, of all academic backgrounds. Requirements Our Office Skills and Administration is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Office Skills and Administration course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Office Skills and Administration course, it can be studied in your own time at your own pace. Career path The Course will be very beneficial and helpful, especially to the following professionals: Administrative Assistant. Secretary. Administrator. Office Manager. Receptionist. Office Administrator. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Skills and Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.