1914 Secretarial & PA courses in Cardiff delivered Online

Overview This comprehensive course on Logistics of Crude Oil and Petroleum Products will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Logistics of Crude Oil and Petroleum Products comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Logistics of Crude Oil and Petroleum Products. It is available to all students, of all academic backgrounds. Requirements Our Logistics of Crude Oil and Petroleum Products is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 26 lectures • 01:45:00 total length •Learning objectives: 00:04:00 •Introduction to the different methods of transport: 00:05:00 •The different types of tankers: 00:05:00 •The different types of charters: 00:02:00 •The cost of marine transport: 00:04:00 •The price of marine transport: 00:07:00 •Prices and costs of marine transport: 00:05:00 •Regulations : National flag requirement: 00:01:00 •Flags of convenience: 00:01:00 •Operating aspects: 00:04:00 •Controls on loading: 00:07:00 •Administrative formalities: 00:01:00 •The reception of tankers: 00:07:00 •The constraints: 00:05:00 •The cost of transport by pipeline: 00:03:00 •Comparing transport costs: 00:06:00 •Storage and delivery to the refinery: 00:03:00 •Introduction: 00:03:00 •Dispatch by pipeline: 00:07:00 •Dispatch by water: 00:07:00 •Dispatch by rail: 00:06:00 •Dispatch by road: 00:05:00 •Quality: 00:02:00 •Quantities: 00:02:00 •Administrative accounting methods: 00:01:00 •Customs formalities: 00:02:00

Overview This comprehensive course on Youtube and Instagram Video Production with Editing Bootcamp will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Youtube and Instagram Video Production with Editing Bootcamp comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Youtube and Instagram Video Production with Editing Bootcamp. It is available to all students, of all academic backgrounds. Requirements Our Youtube and Instagram Video Production with Editing Bootcamp is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 20 lectures • 01:55:00 total length •Introduction: 00:16:00 •Preparation. How to Choose Your Topic: 00:06:00 •Creating Outline of Your Video: 00:09:00 •Choosing Shooting Environment: 00:07:00 •Complexity of Your Videos - How Not To Get Overwhelmed: 00:05:00 •Video Equipment - Camera, Tripod, Cards, Computer, Etc: 00:13:00 •Filming. Video Diaries & Shooting Exercises: 00:04:00 •Creating Screencasts: 00:02:00 •Camera Work - Different Setups: 00:06:00 •Your Filming Checklist - What You Shouldn't Forget: 00:03:00 •Filming in Parts: 00:03:00 •Plan B - What to Do If Everything Goes Wrong: 00:03:00 •4K vs 1080p - Pros and Cons: 00:03:00 •Importing, Storage & Backup: 00:10:00 •Editing Software: 00:06:00 •Editing Diary: 00:03:00 •Editing On the Go: 00:02:00 •Content Libraries - Where to Find Music, Images, Graphics: 00:07:00 •Render & Export: 00:07:00 •Assignment -Youtube and Instagram Video Production with Editing Bootcamp: 00:00:00

Overview TIME, one of the most influential factors in a person's life. If we ask someone, 'What can't you keep track of in your life?' The first obvious answer would be time, and the second would be money. Time is such a puzzle that we don't value it when we have ample time to do something, but we regret it heavily when it is gone.We know we will not get it back if it is wasted once. Still, we are not serious about it. Eventually, it results in stress, anxiety and regret. Ask yourself, do you want to be one of them?If not, and you need guidance, we are here to help you with our Time Management course. This course has seven modules. It is designed in such a way that you can easily understand everything about time management, and you won't repeat the mistake. Enrol today! What Can You Expect From The Course? Setting clear and achievable goals. Efficiently distributing energy throughout tasks and activities. Adapting time management strategies to your style. Developing a toolbox of effective time management techniques. Creating a structured action plan for improved time management. How will I get my certificate? After completing the course successfully, you can get the UK and internationally recognised certificate to share your achievement with potential employers or to include it in your CV. You can obtain the Digital Certificate for £3 or Original Hardcopy Certificate for £9. Shipping cost inside the UK is free, and outside the UK is £10. Who is this course for? There is no experience or previous qualifications required for enrolment on this Time Management. It is available to all students, of all academic backgrounds. Requirements Our Time Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 7 lectures • 01:13:00 total length •Identifying Goals: 00:11:00 •Energy Distribution: 00:10:00 •Time Logs: 00:11:00 •Personal World View: 00:10:00 •Strengths: 00:09:00 •A Building Your Toolbox: 00:11:00 •Establishing Your Action Plan: 00:11:00

Overview The global pet care market is valued at over $232 billion, highlighting the increased attention and care we provide for our beloved animals. The Veterinary Assistant Diploma offers a robust curriculum designed to instil comprehensive knowledge, covering the foundations of veterinary medicine to intricate details of animal anatomy and physiology. Beginning with the development of veterinary medicine, this course provides an extensive journey into the intricate facets of animal care. It dives deep into cellular biology, bone structures, and systems of the body and even elaborates on disease occurrence and metabolism.Enrol in the Veterinary Assistant Diploma today. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Veterinary Assistant Diploma. It is available to all students, of all academic backgrounds. Requirements Our Veterinary Assistant Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 18 sections • 23 lectures • 13:59:00 total length •The Development of Veterinary Medicine Part - 01: 00:34:00 •The Development of Veterinary Medicine Part - 02: 00:35:00 •Naming And Classifying Animals: 00:15:00 •The Cell: 00:26:00 •Tissues: 00:57:00 •Connective Tissue: 01:13:00 •Muscle Tissue and Nervous Tissue: 00:13:00 •Tissue Healing And Repair: 00:16:00 •The Skin: 00:25:00 •Bone: 00:31:00 •The Skeleton: 00:33:00 •Describing Disease Occurrence: 01:18:00 •Cardiovascular System: 01:03:00 •Respiratory System and Lymphatic System: 00:28:00 •The Gut and Digestion: 00:45:00 •Urinary System and Reproductive System: 01:00:00 •Nervous System, Senses and Endocrine System Part - 01: 00:36:00 •Nervous System, Senses and Endocrine System Part - 02: 00:35:00 •Nervous System, Senses and Endocrine System Part - 03: 00:21:00 •Nutrients Part 1: 00:29:00 •Nutrients Part 2: 00:29:00 •Metabolism Part 1: 00:28:00 •Metabolism Part 2: 00:29:00

Overview Train to become a sought-after HVAC technician and ensure that grateful clients have the right environment for their needs. This Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician course will give you all the capabilities and knowledge needed to repair, install, or maintain any Heating, Ventilation & Air Conditioning (HVAC) system. The course is designed by industry experts, to help you understand every component of an HVAC system, and comprehend the scientific principles by which it works. So, you will not only gain technical expertise, but you will be an expert in temperature control and the physics that make it possible. Gain your HVAC credentials in just hours. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician . It is available to all students, of all academic backgrounds. Requirements Our Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 13 lectures • 17:05:00 total length •Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC): 00:16:00 •Module 02: Heating Fundamentals and Psychrometrics: 00:36:00 •Module 03: HVAC Systems: 00:18:00 •Module 04: Heating and Ventilation: 00:25:00 •Module 05: Air Conditioning Systems for HVAC Technicians: 00:26:00 •Module 06: Compressors, Water Chillers, and Fans: 00:28:00 •Module 07: Piping for HVAC Technician: 00:23:00 •Module 08: Duct System in HVAC: 00:31:00 •Module 09: Refrigeration and Refrigerants: 00:24:00 •Module 10: Special Applications: 00:27:00 •Module 11: HVAC System Selection: 00:21:00 •Module 12: Safety in the HVAC Industry: 00:30:00 •Assignment - Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician: 2 days, 12 hours

Overview This comprehensive course on Infection Prevention Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Infection Prevention Training comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Infection Prevention Training. It is available to all students, of all academic backgrounds. Requirements Our Infection Prevention Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 17 lectures • 11:21:00 total length •Infection Prevention and Control Policy in the UK: 00:25:00 •Principles of Prevention and Control of Infection - Part 01: 00:47:00 •Principles of Prevention and Control of Infection - Part 02: 00:34:00 •Immunization: 00:42:00 •Infections Spread by Food and Water Part 01: 00:35:00 •Infections Spread by Food and Water Part 02: 00:41:00 •Infections Spread by Food and Water Part 03: 00:43:00 •Infections Spread by Animals and Insects, and Less Common Infections Found in the UK - Part 01: 00:55:00 •Infections Spread by Animals and Insects, and Less Common Infections Found in the UK - Part 02: 00:54:00 •Infections and Diseases Spread by Person-to-Person Contact part 1: 00:42:00 •Infections and Diseases Spread by Person-to-Person Contact part 2: 00:43:00 •Infections Spread by Sexual Contact - Part 01: 00:35:00 •Infections Spread by Sexual Contact - Part 02: 00:46:00 •Infections Spread by Sexual Contact - Part 03: 00:49:00 •Infections Spread by Blood and Body Fluids - Part 01: 00:51:00 •Infections Spread by Blood and Body Fluids - Part 02: 00:39:00 •Assignment - Infection Prevention Training: 00:00:00

Overview Competitive pay, job security, flexible work hours and many other facts make medical transcription a great career opportunity. So if you are looking for a job or want to change your current one, you can give medical transcription a shot. Our Medical Transcription Course will help secure the basic skills you need for this career. The course will provide you with a detailed understanding of medical transcription. From the modules, you grasp adequate knowledge to understand medical reports. The course will assist you in building a solid understanding of the words used in the medical setting. You will be able to learn the essentials of protecting the data of the patients. This course will provide you with a CPD-accredited certificate along with valuable skill sets. This certificate will enhance your CV and help you build a career in the medical industry. Course Preview Learning Outcomes Familiarise yourself with the essentials of medical transcription Develop the ability to understand medical reports Enhance your knowledge and understanding of medical language Understand the process of formatting Learn the process of data protection in medical settings Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Medical Transcription Medical Language Data Protection Who Should Take This Medical Transcription Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Medical Transcription Course Certification After completing and passing the Medical Transcription Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Medical Transcription Course will equip you with effective skills and abilities and help you explore career paths such as  Medical Transcriptionist Medical Administrator Receptionist Module 01: Introduction To Medical Transcription Introduction to Medical Transcription 00:13:00 Module 02: The What, How, Who And Why Of Medical Transcription The What, How, Who and Why of Medical Transcription 00:18:00 Module 03: Understanding Medical Reports Understanding Medical Reports 00:26:00 Module 04: Medical Language Boot Camp Medical Language Boot Camp 00:13:00 Module 05: Formatting: The Basics Formatting The Basics 00:15:00 Module 06: Data Protection Data Protection 00:18:00 Assignment Assignment - Medical Transcription 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Convincing strangers or assisting them over the phone can be a very challenging task. However, we can make this job easy for you with our exclusive Online Telephone Receptionist Course. This course is designed to deliver quality training and prepare you for the responsibilities. The course is divided into 12 informative modules. These modules will teach you the key skills you need to become a proficient telephone receptionist. Here, you will also get to learn how to represent your organisation in the right manner. Furthermore, the course will help you work on your time management and organisational skills. By the end of the course, you will be able to establish effective communication through the telephone.  So, what are you waiting for join today and start learning! Course Preview Learning Outcomes Acquire the core business telephone skills Learn how to properly represent your boss and your organisation Improve your time management and organisation skills Grasp the strategies for effective communication Familiarise yourself with the challenges associated with this role Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Telephone skills Time management Organising Who Should Take this Online Telephone Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Telephone Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Telephone Receptionist Course Certification After completing and passing the Online Telephone Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Telephone Receptionist Course will equip you with effective skills and abilities and help you explore career paths such as  Personal Secretary Receptionist Office Admin Module 01: Additional Challenges Additional Challenges 00:07:00 Module 02:Communication (I) Communication (I) 00:07:00 Module 03: Communication (II) Communication (II) 00:08:00 Module 04:Core Skills Required Core Skills Required 00:11:00 Module 05:Organizing and Planning (I) Organizing and Planning (I) 00:07:00 Module 06: Organizing and Planning (II) Organizing and Planning (II) 00:07:00 Module 07: Self-Management (I) Self-Management (I) 00:07:00 Module 08: Self-Management (II) Self-Management (II) 00:07:00 Module 9:Time Management (I) Time Management (I) 00:07:00 Module 10:Time Management (II) Time Management (II) 00:08:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Mastering the art of typing isn’t just about speed—it's about precision, efficiency, and consistency. Our Advanced Typing Techniques Course is designed to help individuals refine their typing skills and unlock the full potential of their keyboard. Whether you’re an office worker, student, or professional looking to streamline your workflow, this course offers a structured approach to perfecting your technique. By focusing on advanced typing methods, you will improve your accuracy, reduce strain, and type faster, giving you more time to focus on what really matters. Throughout the course, you’ll explore key concepts such as ergonomic practices, optimal hand placement, and specific strategies to increase typing speed without sacrificing quality. Each module is crafted to provide you with the tools needed to break through any typing plateau you may have encountered. Say goodbye to errors and hello to seamless, efficient typing. It’s time to invest in yourself and take your typing skills to the next level, one keystroke at a time. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Advanced Typing Module 02 : Advanced Typing Techniques Module 03 : Speed Building Strategies Module 04 : Error Reduction and Proofreading Module 05 : Specialised Typing Tasks Module 06 : Typing Software and Tools Module 07 : Typing Speed and Accuracy Assessment Learning Outcomes: Improve typing speed and precision for efficient work. Reduce typing errors and enhance document quality. Develop strategies to build typing speed effectively. Handle specialised typing tasks with confidence. Utilise essential typing software and tools proficiently. Assess typing speed and accuracy for continuous improvement. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Office professionals Data entry specialists Administrative assistants Content writers Transcriptionists Students Anyone seeking keyboard mastery Job seekers looking to enhance their skills Career path Data Entry Clerk Administrative Assistant Content Writer Transcriptionist Secretarial Roles Customer Service Representative Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00