591 Scrum Master Professional Certificate (SMPC) courses delivered Online

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 2 Days 12 CPD hours This course is intended for People working in an organization aiming to improve performance, especially in response to digital transformation or disruption. Any roles involved in the creation and delivery of products or services: Leadership and CXO, especially CIO, CTO, CPO, and CVO Transformation and evolution leads and change agents Value stream architects, managers, engineers Scrum Masters, agile and DevOps coaches and facilitators Portfolio, product and project managers, and owners Business analysts Architects, developers, and engineers Release and environment managers IT Ops, service and support desk workers Customer experience and success professionals Overview After completing this course, students will be able to: Describe the origins of value stream management and key concepts such as flow, value, and delivery Describe what value stream management is, why it's needed and the business benefits of its practice Describe how lean, agile, DevOps, and ITSM principles contribute to value stream management Identify and describe value streams, where they start and end, and how they interconnect Identify value stream roles and responsibilities Express value streams visually using mapping techniques, define current and target states and hypothesis backlog Write value stream flow and realization optimization hypotheses and experiments Apply metrics such as touch/processing time, wait/idle time, and cycle time to value streams Understand flow metrics and how to access the data to support data-driven conversations and decisions Examine value realization metrics and aligning to business outcomes, and how to sense and respond to them (outcomes versus outputs) Architect a DevOps toolchain alongside a value stream and data connection points Design a continuous inspection and adaptation approach for organizational evolution The Value Stream Management Foundation course from Value Stream Management Consortium, and offered in partnership with DevOps Institute, is an introductory course taking learners through a value stream management implementation journey. It considers the human, process, and technology aspects of this way of working and explores how optimizing value streams for flow and realization positively impacts organizational performance. History and Evolution of Value Stream Management and its Application Value stream management?s origins Definitions of value stream management Flow Lean and systems thinking and practices Agile, DevOps and other frameworks Research and analysis Identifying Value Streams What is a value stream? Identifying value streams Choosing a value stream Digital value streams Value stream thinking Mapping Value Streams Types of maps Value stream mapping The fuzzy front end Artifacts 10 steps to value stream mapping Mapping and management VSM investment case Limitations of value stream mapping Connecting DevOps Toolchains CICD and the DevOps toolchain Value stream management processes Value stream management platforms DevOps tool categories Building an end-to-end DevOps toolchain Common data model and tools integrations Value Stream Metrics The duality of VSM Downtime in technology Lean, DORA and Flow metrics Definition of Done Value metrics Benefits hypotheses Value streams as profit centers KPIs and OKRs Inspecting the Value Stream 3 Pillars of Empiricism Organizational performance Visibility When to inspect Data and discovery Insights and trends Organizing as Value Streams Value stream alignment Team types and topologies Project to product Hierarchy to autonomy Target Operating Model Value stream people Value stream roles Value stream funding Evolving Value Streams Why now? Transitions VSM capability matrix VSM culture iceberg Learning Making local discoveries global improvements Managing value stream interdependencies

Overview Learn new essential professional skills with the Cleaning Supervisorcourse.This Cleaning Supervisorcourse includes easy to understand, in-depth modules providing learners with thorough, proficient knowledge. It will help you learn how to work safely and accurately with cleaning chemicals, taking you through essential procedures and cleaning guidelines, which will benefit you personally and professionally. Upon completing the course, you can set up your own cleaning business and fast track your career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Cleaning Supervisor. It is available to all students, of all academic backgrounds. Requirements Our Cleaning Supervisor is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 20 lectures • 07:05:00 total length •Module 1 The Diversity of Cleaning Jobs: 00:26:00 •Module 2 Cleaning Equipment, Products and Clothing: 00:24:00 •Module 3 House Cleaning: 00:22:00 •Module 4 Food Kitchen and Commercial Kitchen Cleaning: 00:23:00 •Module 5 Bathrooms and Toilets: 00:22:00 •Module 6 Office Cleaning: 00:19:00 •Module 7 Cleaning External Surfaces and Areas: 00:18:00 •Module 8 Dealing with Non-Routine Waste: 00:21:00 •Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners: 00:21:00 •Module 10 Starting a Cleaning Business and Planning for it: 00:14:00 •Module 11 Running the Business with Quality Service: 00:22:00 •Module 12 Customer Satisfaction: 00:23:00 •Module 13 Management of Staff: 00:22:00 •Module 14 Marketing, Advertising and Sales: 00:24:00 •Module 15 Expansion Management: 00:17:00 •Module 16 Skills of an Effective Administrator: 00:17:00 •Module 17 Representing Your Boss and Company: 00:36:00 •Module 18 Organisational Skills: 00:27:00 •Module 19 Communication Skills: 00:27:00 •Assignment - Cleaning Supervisor Training Level 6: 00:00:00

Overview This comprehensive course on Resilience Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Resilience Masterclass comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Resilience Masterclass. It is available to all students, of all academic backgrounds. Requirements Our Resilience Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 00:41:00 total length •Module 01: 3 Reasons Therapy May Help Boost Your Resilience: 00:04:00 •Module 02: 3 Signs That You Are Resilient: 00:04:00 •Module 03: 3 Ways to Boost Your Child's Resilience: 00:04:00 •Module 04: 4 Myths about Resilience to Stop Believing Today: 00:04:00 •Module 05: 4 Reasons Why Resilience Matters in the Workplace: 00:04:00 •Module 06: Become Resilient With the Seven Cs of Resilience: 00:04:00 •Module 07: Top 5 Attributes Of Resilient People: 00:04:00 •Module 08: Top 5 Benefits of Resilience: 00:04:00 •Module 09: Top 5 Ways to Boost Resilience to Overcome Adversity in Life: 00:04:00 •Module 10: What is Resilience?: 00:05:00

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for School Management Strategies. This School Management Strategies is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest School Management Strategies course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the School Management Strategies course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in our course today! What will make you stand out? On completion of this online course, you will gain: CPD QS Accredited After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial School Management Strategies is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of School Management Strategies and explore the key topics such as: ***School Administrator*** Module-01: Introduction to School Administration Module-02: Types of Schools In The UK Module-03: Workplace Development Module-04: Creating and Maintaining a School Culture Module-05: Educational Administration and Management Module-06: Safeguarding Students Module-07: Child Development Module-08: Serious Behavioural Issues and Problems of Students Module-09: Managing School Premises Module-10: Safety and Maintenance As an Administrator Module-11: Self-Management and Dealing with Stress Therefore, reinforce your knowledge and furnish your skills by enrolling in our course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion Once you complete the School Management Strategies course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This School Management Strategies Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this School Management Strategies course. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path The aim of this exclusive School Management Strategies course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: Understanding buyer behavior and effective promotional strategies. Analyzing e-consumer behavior in the digital realm. Implementing digital technologies to enhance customer experience. Harnessing algorithms and Artificial Intelligence for effective utilization. Excelling in online complaint handling and post-purchase management. Implementing integrated marketing communications and relationship marketing strategies. Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Communication Self-paced pre-recorded learning content on this topic. Managing Customer Experience Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Experience Communication Manager Customer Journey Communication Specialist Experience Design and Communications Lead Customer Relations Communications Coordinator Brand Experience Manager Customer Engagement Strategist Digital Customer Experience Manager Customer Experience Communications Analyst User Experience Communication Consultant Customer Insight and Engagement Officer   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: Change is inevitable, however, that does not mean it comes easy. Many people fear change but are unable to see its benefits. Now with the help of this Change Management Certificate Course Level 2 course, you will learn how to deal with change and not let fear overcome you. This course will help you understand what is meant by change, the change cycle, observe human reaction to change and how to adapt to it. You will also discover the pace of change, ways to deal with resistance, strategies to deal with anger and manage stress. So don't fear change anymore, accept it with this course. Learning Outcomes: Approve that there are no normal or abnormal paths of responding to change, nevertheless, we have to begin it from where we are., Learn that change is not something to be scared of and halted but as a crucial component of the world to be granted. Réalisé that adjusting to change is attitudinal rather than technical Change is something that does not belong to the intellectual fact but it hints at what you are. Identify that before we can encounter the way things will be, we may undergo a system of grieving, and let the things go in their usual way View change as chance for self-motivation and inventing newer ideas Figure out plans for assisting change to be approved and executed at the workplace Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Change Management Certificate Course Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Change Management Certificate Course Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Change? 00:30:00 The Change Cycle 00:30:00 The Human Reaction to Change 00:15:00 The Pace of Change 00:30:00 The Four Room Apartment 00:15:00 Dealing with Resistance 00:15:00 Adapting to Change 00:15:00 Strategies for Dealing with Anger 00:30:00 Managing Stress 00:45:00 Mock Exam Mock Exam- Change Management Certificate Course Level 2 00:20:00 Final Exam Final Exam- Change Management Certificate Course Level 2 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The definition of an organisation's worth has vastly expanded to include things such as reputation, employee knowledge and training initiatives. The balanced scorecard is a new tool created to help execute balanced strategic missions through performance management. This new concept can be learnt about from this Strategic Business Management Plan: Balanced Scorecard course. This course will help you understand balanced scorecard, its benefits and how to avoid pitfalls. It will also teach you to determine if its right for you, identify key elements, strategy map, tactical action plan and much more. So get this course now to learn all of these and improve your organisation. Learning Outcomes: Provide a definition of the balanced scorecard and its benefits Narrate common balanced scorecard pitfalls and how to escape them Fix whether the balanced scorecard is appropriate for your organization Relate the major contents of the balanced scorecard system Identify a strategy map, tactical action plan, and balanced scorecard Produce a vision statement for the balanced scorecard Realise what corporate values, mission statements, and vision statements are and how they link the balanced scorecard Understand what processes support the balanced scorecard Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Strategic Business Management Plan: Balanced Scorecard is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Strategic Business Management Plan: Balanced Scorecard is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview (Strategic Business Management Plan: Balanced Scorecard) 00:15:00 Understanding the Balanced Scorecard 00:30:00 Overview of the Balanced Scorecard Process 00:30:00 Creating a Project Vision Statement 00:30:00 Understanding Organizational Mission, Vision, and Values 00:30:00 Plans and Processes to Build 00:30:00 Building Balanced Scorecard Teams 00:30:00 Mock Exam Mock Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Final Exam Final Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Strategic management helps develop a sustainable business model to ensure success. This Executive Strategy and Management course is specially designed for executives and managers to plan and implement winning organisational strategies. The course will introduce the concepts and techniques of strategic management to develop and implement successful business strategies. Here, you will gain valuable insights into the strategy fundamentals and identify the core competencies of strategic managers for business growth. In addition, you'll determine the factors that influence strategic planning and discover the strategic management tools and concepts to create and drive strategic objectives within your organisation. Learning Outcomes Learn how to develop and implement a successful strategic plan Identify the essential components of strategic planning Determine how to derive a strategy from a company's vision and mission Identify what makes a successful business strategy Acquire strategic thinking competencies Who is the Project Management Fundamentals Course for? This Executive Strategy and Management course is perfect for aspiring professionals in the relevant industry, such as people with careers in: People who are in decision-making positions Executives and managers People aspiring to become managers. Professionals with direct experience in managing a team. People looking to change careers and learn new skills Those interested in learning more about executive Strategy & Management Why Choose this Diploma in Project Management Fundamentals Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Executive Strategy and Management Module 01: Strategy Fundamentals 00:30:00 Module 02: Strategic Planning Competencies 00:20:00 Module 03: Executive Strategy and Management 00:55:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

The aim of a course on healthcare quality management tools and techniques is likely to provide students with an understanding of various quality management tools and techniques that can be used to improve healthcare services. After the successful completion of the course, you will be able to: Defining the concept of Change Management and change resistance. Explaining the types and causes of change resistance. Learning the various strategies for overcoming resistance to change. Understanding the concept, elements, and steps of the Change Management plan. Learning the concept, levels, and causes of conflicts. Understanding the concept, benefits, and principles of Quality of Care. A course on healthcare quality management tools and techniques is designed to provide students with an understanding of various tools and techniques used to improve healthcare services. The course may cover topics such as process improvement, data analysis, root cause analysis, and quality measurement. Students may learn how to use these tools and techniques to identify areas for improvement in healthcare services and implement changes to improve patient outcomes and satisfaction. The course may also cover regulatory requirements related to healthcare quality management and strategies for effective communication and collaboration within healthcare teams. Upon completion of the course, students should have a better understanding of the importance of quality management in healthcare, and the practical skills needed to improve the quality of healthcare services. The aim of a course on healthcare quality management tools and techniques is likely to provide students with an understanding of various quality management tools and techniques that can be used to improve healthcare services. The course may cover topics such as process improvement, data analysis, root cause analysis, and quality measurement. Students may learn how to use these tools and techniques to identify areas for improvement in healthcare services, and how to implement changes to improve patient outcomes and satisfaction. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Healthcare Quality Management Tools and Techniques - N Self-paced pre-recorded learning content on this topic. Healthcare Quality Management Tools and Techniques Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.