608 Scrum Master Professional Certificate (SMPC) courses delivered Online

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock the potential of your career with our bundle of 11 courses, designed to help you master the Fundamentals of Scope and Requirements. We are thrilled to offer you a bundle of CPD-QS accredited courses that cover all the essential skills and knowledge needed for anyone wishing to excel in this field. Our flagship course, Fundamentals of Scope and Requirements, is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate, a tangible testament to your achievement. This is an invaluable addition to your portfolio and will showcase your expertise to potential employers. But that's not all - our bundle of courses delves deeper into topics such as Strategic Planning Process, Quality Assurance (QA) Management, Supervisor Training, Corporate Risk and Crisis Management, and more. These courses will equip you with the tools to effectively manage projects, mitigate risks, and implement best practices to enhance business operations. Our courses are designed to provide a comprehensive understanding of the subject matter, with concise and clear explanations of theories, concepts, and frameworks. You will gain the knowledge to confidently apply what you have learned in real-world situations. Invest in yourself and take your career to the next level with our Fundamentals of Scope and Requirements bundle. Enrol now to unlock the potential of your future. This Fundamentals of Scope and Requirements Bundle Package includes: Course 01: Diploma in Fundamentals of Scope and Requirements at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Strategic Planning Process Course 02: Quality Assurance (QA) Management Course 03: Supervisor Training Course 04: Advanced Diploma in Leadership and Management at QLS Level 7 Course 05: Online Business Plan Course 06: Corporate Risk And Crisis Management Course 07: Compliance Management Course Course 08: Project Management for Managers Course 09: Document Control Course 10: Financial Analysis for Finance Reports Why Prefer This Fundamentals of Scope and Requirements Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Fundamentals of Scope and Requirements bundle courses, you will be able to learn: Develop a deep understanding of the fundamentals of scope and requirements Master strategic planning processes and quality assurance management Acquire advanced skills in leadership and management at QLS Level 7 Understand the principles of corporate risk and crisis management and compliance management Learn project management skills to effectively manage projects and resources Gain proficiency in document control and financial analysis for finance reports Develop essential supervisory skills for effective team management ***Curriculum breakdown of Fundamentals of Scope and Requirements*** Chapter 01: Scope and Requirements Fundamentals Chapter 02: Planning Scope and Requirements Management Chapter 03: Eliciting and Analyzing Business Requirements Chapter 04: Defining and Establishing Scope Chapter 05: Monitoring and Controlling Scope and Requirements Chapter 06: Verifying and Validating Scope and Requirements How is the Fundamentals of Scope and Requirements Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their skills in project management and business operations Individuals looking to advance their career in leadership and management roles Business owners and entrepreneurs seeking to improve their strategic planning and risk management skills Individuals interested in developing their expertise in corporate compliance and document control Career path Our courses will prepare you for a range of careers, including: Project Manager: £29,000 - £60,000 per annum Compliance Manager: £35,000 - £65,000 per annum Quality Assurance Manager: £25,000 - £50,000 per annum Leadership and Management roles: £30,000 - £80,000 per annum Business Owner: Income varies Entrepreneur: Income varies based on business success and industry. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Fundamentals of Scope and Requirements at QLS Level 5 Hard copy certificate - Included

Let’s face it—meeting minutes are rarely the highlight of anyone’s day, but they can make or break a project, team, or even your reputation (yes, really). This CPD-accredited Minute Taking course is designed for anyone who’s ever walked into a meeting with good intentions and walked out with notes that make no sense whatsoever. With a sharp focus on clarity, structure, and modern note-taking methods, this course guides you through the art of capturing key points without turning into a courtroom stenographer. Whether you're a seasoned administrator or the one who drew the short straw at the Monday briefing, this training will help you write minutes people actually want to read—without decoding them first. You’ll explore best approaches for pre-meeting prep, effective listening, and writing up records that are accurate, concise, and dare we say—useful. From formal board meetings to less-than-formal team chats, this course helps you bring order to the chaos, all from the comfort of your keyboard. What you will learn from the Minute Taking - CPD Accredited course: Demonstrate in-depth knowledge of the role of the Minute-Taker Understand the key elements that make a meeting successful Identify the stages of minute taking and steps to arranging a meeting List all the things that should be included in a meeting agenda Deal with stressful meetings and conversations that go off-track Address all matters arising and close a meeting successfully Manage meeting tasks and chase up action items effectively Creating a Minutes template and distributing notes to all attendees Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Minute Taking - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Minute Taking - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Minute Taking - CPD Accredited training.

If your home feels more like a storage unit than a sanctuary, the Mastering Decluttering Methods Course is your sign to start fresh. Clutter builds up quietly, and before you know it, every drawer, shelf and cupboard is a hiding place for the “just in case” items you forgot you had. This course gently guides you through proven decluttering methods that work — whether you’ve got a one-bedroom flat or a full family house bursting at the seams. It’s not about minimalism, and there are no strict rules. It’s about choosing what stays, what goes, and making space for a clearer mind. Delivered fully online, this course is perfect for anyone tired of feeling overwhelmed by stuff. You'll learn techniques that help you sort without stress, organise without obsession, and finally let go without guilt. Whether you’re downsizing, spring cleaning or just sick of stepping over the same pile twice a day — you’ll find useful, realistic methods here that actually make sense. No judgement. No clutter. Just calm, steady progress at your pace. Would you like a list of learning outcomes and job opportunities to go with it?. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Decluttering and Organising Module 02: Room-by-Room Decluttering Module 03: Decluttering Techniques and Strategies Module 04: Decluttering and Mental Well-being Module 05: Sustainable Decluttering Module 06: Decluttering for Different Lifestyles Module 07: Maintenance and Long-Term Organisation Learning Outcomes: Implement room-by-room decluttering techniques for immediate results. Foster sustainable decluttering practices for an eco-friendly lifestyle. Develop personalised strategies for decluttering in diverse living environments. Enhance mental well-being through a decluttered and organised living space. Apply maintenance and long-term organisation principles for lasting impact. Adapt decluttering methods to different lifestyles, ensuring practical application. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking a clutter-free and organised lifestyle. Those desiring a sustainable and eco-friendly living approach. Anyone looking to enhance mental well-being through decluttering. Individuals with diverse living arrangements wanting tailored strategies. People interested in maintaining long-term organisation effortlessly. Those aiming to adapt decluttering techniques to various lifestyles. Individuals ready to transform their living spaces for lasting impact. Anyone seeking a holistic approach to decluttering and organisation. Career path Professional Organiser Sustainable Living Consultant Interior Stylist Mental Well-being Coach Eco-Friendly Lifestyle Blogger Home Organisation Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Professional Certificate in Analysing The Effects Of Exiting Plans On Organisation analyses the current policies, management practices and interpretation of plans to see the effects of exiting plans on an organisation. The learner will be able to understand the policy and structural foundations of an organisation so that the learner can understand the effects of exiting plans. After the successful completion of this lecture, you will be able to learn about the following; Organisational Planning. Inter organisational Relations. Management by Objectives. Action Plan. Strategic and Structure Fit. Business Process Reengineering. Policy Development. Communication System. Organisational Realignment. Relationship between Organisational Realignment and Focus. The course aims to elaborate on the exiting plans and strategic options available such as franchising, partnership or joint venture, in addition to an understanding of the internal plans of an organization. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Analysing The Effects Of Exiting Plans On Organisation QUIZ: Analysing The Effects Of Exiting Plans On Organisation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Specialist Chief Strategy Officer Innovation roles General Manager Investment advisor Average Completion Time 2 Weeks Accreditation 2 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description Sales are all about working to persuade, influence and enroll people. It is imperative to obtain all the imperative sales skills prior to getting into the sales job. The Sales Training Certificate Level 2 is designed to assist you in learning the basic facts on sale, basic communication, important things to keep in mind while selling, usage of etiquettes and body language. The course aims to develop your understanding of sales and account management.  It will develop your sales force, increasing your sales abilities on the telephone, managing key accounts, leading sales teams and even improving your customer service skills. You will learn to make your business more profitable and enhance your client relationships. You will also learn about basic sales Courses, work management, time management, calls, client visits, the difference between selling and telling, Things to do and not to do during visits by clients. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Training Certificate Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Training Certificate Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 100 Clicks a Day Formula 00:08:00 The Value Ladder for 10X The Profits 00:13:00 Squeeze Page Secrets 00:12:00 Your Value Ladder Buildout 00:20:00 Module: 02 Front End Focus 00:11:00 5 Why Buy Triggers 00:11:00 My Squeeze Page Example 00:05:00 How to Build Your Optin Pages 00:08:00 Squeeze Page Examples & Building with ClickFunnels 00:23:00 Module: 03 Expert Positioning 00:18:00 Voice Inflection for 2X Sales 00:17:00 Why Email Everyday 00:03:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Module: 04 Soap Opera Sequence 00:13:00 TYP Overview 00:03:00 Front-End Overview 00:12:00 Seinfeld Email Sequence 00:11:00 Bait Overview 00:19:00 Module: 05 WWWH Script 00:04:00 The Bridge Hack 00:07:00 The Bridge Page 00:06:00 OTO Script 00:09:00 Star Story Solution Script 00:17:00 Squeezing Extra Money from Emails 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Facilitation Training and Strategic Operations Management Diploma course focuses on the essential skills of facilitation and strategic operations management. Participants will learn about the facilitation process, differentiating between process and content, team development models, building consensus, handling difficult individuals, and intervention techniques. Learning Outcomes: Understand the fundamentals of facilitation and its role in strategic operations management. Distinguish between process and content in facilitating effective group discussions and decision-making. Learn how to lay the groundwork for successful facilitation sessions and team development. Familiarize with the Tuckman and Jensen's Model of Team Development and its application in group dynamics. Develop skills in building consensus among team members and reaching critical decision points. Gain techniques to handle challenging individuals and address group dysfunction during facilitation. Learn about different intervention techniques and their appropriate usage in facilitation scenarios. Why buy this Facilitation Training and Strategic Operations Management Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Facilitation Training and Strategic Operations Management Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Facilitation Training and Strategic Operations Management Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Facilitation Training and Strategic Operations Management Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Facilitation Training and Strategic Operations Management Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Facilitation Training and Strategic Operations Management Diploma Understanding Facilitation 00:30:00 Process vs. Content 01:00:00 Laying the Groundwork 00:30:00 Tuckman and Jensen's Model of Team Development 01:00:00 Building Consensus 00:30:00 Reaching a Decision Point 01:00:00 Dealing with Difficult People 01:00:00 Addressing Group Dysfunction 01:00:00 About Intervention 00:30:00 Intervention Techniques 00:30:00 Mock Exam Mock Exam- Facilitation Training and Strategic Operations Management Diploma 00:20:00 Final Exam Final Exam- Facilitation Training and Strategic Operations Management Diploma 00:20:00

This Professional Certificate Course in The Roles, Functions and Actions of Destination Management Organisations provides a comprehensive overview of why destination management is essential, elucidating the roles of DMOs at both national and local levels. Participants will delve into common challenges faced by destination management organizations, gaining insights and skills crucial for effective destination planning and sustainable tourism practices. After the successful completion of the course, you will be able to learn about the following: Discuss the Historical Development of the Tourism and Hospitality Industry. Explain the Impact of Technological, Economic and Social Changes on the Development of the Tourism and Hospitality Industry. Assess the Contemporary Factors that will Affect the Future Development of the Tourism and Hospitality Industry. The Need for Destination Management. The Roles of Destination Management Organisations at National and Local Levels. The Common Issues Faced By Destination Management Organisations in a Tourist Destination. This Professional Certificate Course in The Roles, Functions and Actions of Destination Management Organisations offers a comprehensive understanding of why destination management is crucial, exploring the roles of Destination Management Organisations (DMOs) at both national and local levels. Participants will delve into the common challenges faced by DMOs in tourist destinations, gaining valuable insights and skills to address these issues effectively. This Professional Certificate Course in The Roles, Functions and Actions of Destination Management Organisations provides a comprehensive exploration of the necessity of destination management, examining the roles of DMOs at both national and local levels, and addressing the common challenges faced by these organizations in tourist destinations. Participants will gain practical insights and skills essential for effective destination planning and management. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. The Roles, Functions and Actions of Destination Management Organisations Self-paced pre-recorded learning content on this topic. The Roles, Functions And Actions Of Destination Management Organisations Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Tourism Professionals Destination Managers Marketing and Communications Specialists Government Officials in Tourism Departments Hospitality Industry Professionals Urban and Regional Planners Sustainable Tourism Advocates Travel and Tourism Entrepreneurs Event Planners and Organizers Students and Researchers in Tourism Studies Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Step into the world of digital product management and let us guide you on a journey of discovery. With our Digital Product Management bundle, you'll gain access to a wealth of knowledge that will transform the way you approach digital projects. As you explore the courses included in this bundle, you'll find yourself delving deeper into the world of digital marketing, product development, and data analytics. Learn how to create effective marketing strategies, develop products that meet the needs of your audience, and utilise data to make informed decisions. With the first course endorsed by the Quality Licence Scheme, you'll receive a QLS hardcopy certificate for free, which will attest to the quality of your training. And with the rest of the CPD-QS accredited courses, you can be sure that you're receiving training of the highest standard. Take your digital product management skills to the next level and join the ranks of those who have discovered the power of our Digital Product Management bundle. Whether you're a seasoned professional or just starting out, there's something in this bundle for everyone. Don't wait any longer, unlock your potential today. Enrol right now! This Digital Product Management Bundle Package includes: Course 01: Diploma in Digital Product Management at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Digital Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Diploma in E-Commerce Management Course 04: Production Manager Course 05: Product Development Training Course 06: Product Management Course 07: Affiliate Marketing Masterclass Course 08: Data Analytics with Tableau Course 09: Business Analytics Course 10: GDPR Training Why Prefer This Digital Product Management Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Digital Product Management bundle courses, you will be able to learn: Master the art of digital marketing and develop effective marketing strategies Learn how to create successful products and utilise data to make informed decisions Develop skills in affiliate marketing and growth-hacking techniques Gain a comprehensive education in product management and e-commerce management Learn how to utilise Tableau for data analytics and business analytics Develop a deep understanding of GDPR and its impact on businesses Receive a QLS hardcopy certificate and CPD-QS accreditation for each course completed ***Curriculum breakdown of Digital Product Management Skills Training*** Module 01: Basics of Digital Product Management Module 02: Understanding Market and Customers Module 03: Strategy Development Module 04: Roadmap Module 05: Development Methodologies Module 06: Analytics and Metrics Module 07: Marketing Module 08: Legal Aspects How is the Digital Product Management Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to expand their skills and become a leader in the digital product management industry Marketing professionals looking to develop their skills in digital marketing Product development professionals looking to improve their skills in product management and e-commerce management Data analysts looking to improve their skills in data analytics and business analytics Career path This bundle will help you to develop your knowledge and skills to pursue different career paths, such as: Digital Marketing Manager (£25,000 - £70,000) Product Manager (£30,000 - £85,000) E-Commerce Manager (£25,000 - £75,000) Data Analyst (£20,000 - £50,000) Business Analyst (£25,000 - £70,000) GDPR Officer (£25,000 - £60,000) Certificates Diploma in Digital Product Management at QLS Level 5 Hard copy certificate - Included After successfully completing the course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 2 Days 12 CPD hours This course is intended for People working in an organization aiming to improve performance, especially in response to digital transformation or disruption. Any roles involved in the creation and delivery of products or services: Leadership and CXO, especially CIO, CTO, CPO, and CVO Transformation and evolution leads and change agents Value stream architects, managers, engineers Scrum Masters, agile and DevOps coaches and facilitators Portfolio, product and project managers, and owners Business analysts Architects, developers, and engineers Release and environment managers IT Ops, service and support desk workers Customer experience and success professionals Overview After completing this course, students will be able to: Describe the origins of value stream management and key concepts such as flow, value, and delivery Describe what value stream management is, why it's needed and the business benefits of its practice Describe how lean, agile, DevOps, and ITSM principles contribute to value stream management Identify and describe value streams, where they start and end, and how they interconnect Identify value stream roles and responsibilities Express value streams visually using mapping techniques, define current and target states and hypothesis backlog Write value stream flow and realization optimization hypotheses and experiments Apply metrics such as touch/processing time, wait/idle time, and cycle time to value streams Understand flow metrics and how to access the data to support data-driven conversations and decisions Examine value realization metrics and aligning to business outcomes, and how to sense and respond to them (outcomes versus outputs) Architect a DevOps toolchain alongside a value stream and data connection points Design a continuous inspection and adaptation approach for organizational evolution The Value Stream Management Foundation course from Value Stream Management Consortium, and offered in partnership with DevOps Institute, is an introductory course taking learners through a value stream management implementation journey. It considers the human, process, and technology aspects of this way of working and explores how optimizing value streams for flow and realization positively impacts organizational performance. History and Evolution of Value Stream Management and its Application Value stream management?s origins Definitions of value stream management Flow Lean and systems thinking and practices Agile, DevOps and other frameworks Research and analysis Identifying Value Streams What is a value stream? Identifying value streams Choosing a value stream Digital value streams Value stream thinking Mapping Value Streams Types of maps Value stream mapping The fuzzy front end Artifacts 10 steps to value stream mapping Mapping and management VSM investment case Limitations of value stream mapping Connecting DevOps Toolchains CICD and the DevOps toolchain Value stream management processes Value stream management platforms DevOps tool categories Building an end-to-end DevOps toolchain Common data model and tools integrations Value Stream Metrics The duality of VSM Downtime in technology Lean, DORA and Flow metrics Definition of Done Value metrics Benefits hypotheses Value streams as profit centers KPIs and OKRs Inspecting the Value Stream 3 Pillars of Empiricism Organizational performance Visibility When to inspect Data and discovery Insights and trends Organizing as Value Streams Value stream alignment Team types and topologies Project to product Hierarchy to autonomy Target Operating Model Value stream people Value stream roles Value stream funding Evolving Value Streams Why now? Transitions VSM capability matrix VSM culture iceberg Learning Making local discoveries global improvements Managing value stream interdependencies