Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will: Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process
Interested in learning about personal safety and self defence? Enrol now on our FREE mini course and learn the 1st secret of self defence!
Register on the Graph Theory Algorithms today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Graph Theory Algorithms is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Graph Theory Algorithms Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Graph Theory Algorithms, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction Introduction 00:14:00 Module 02: Common Problem Common Problem 00:10:00 Module 03: Depth First Search Depth First Search 00:11:00 Module 04: Breadth First Search Breadth First Search 00:08:00 Module 05: Breadth First Search Shortest Path on a Grid Breadth First Search Shortest Path on a Grid 00:17:00 Module 06: Trees Storage and Representation of Trees 00:10:00 Beginner Tree Algorithms 00:10:00 Rooting Tree 00:05:00 Center(s) of a Tree 00:06:00 Isomorphisms in Trees 00:11:00 Isomorphisms in Trees Source Code 00:10:00 Lowest Common Ancestor 00:17:00 Module 07: Topological Sort Topological Sort 00:14:00 Shortest and Longest Paths on DAGs 00:10:00 Khan's Algorithm 00:13:00 Module 08: Dijkstra Dijkstra's Shortest Path Algorithm Source Code 00:09:00 Dijkstra's Shortest Path Algorithm 00:25:00 Module 09: Bellman-Ford Algorithm Bellman-Ford Algorithm 00:15:00 Module 10: Floyd-Warshall Algorithm Floyd-Warshall Algorithm 00:16:00 Floyd-Warshall Algorithm Source Code 00:09:00 Module 11: Bridge and Algorithm Points Algorithm to Find Bridges and Articulation Points 00:20:00 Algorithm to Find Bridges and Articulation Points Source Code 00:09:00 Module 12: Tarjan Algorithm Tarjan's Algorithm for Finding Strongly Connected Components 00:17:00 Tarjan's Algorithm for Finding Strongly Connected Components Source Code 00:07:00 Module 13: Travelling Salesman Problem (TSP) Travelling Salesman Problem (TSP) with Dynamic Programming 00:21:00 Travelling Salesman Problem (TSP) with Dynamic Programming Source Code 00:14:00 Module 14: Eulerian Paths and Circuits Existence of Eulerian Paths and Circuit 00:10:00 Finding Eulerian Paths and Circuits 00:16:00 Eulerian Paths Source Code 00:08:00 Module 15: Prim's Minimum Spanning Tree Algorithm Prim's Minimum Spanning Tree Algorithm (Lazy Version) 00:15:00 Prim's Minimum Spanning Tree Algorithm ( Eager Version) 00:15:00 Prim's Minimum Spanning Tree Algorithm Source Code ( Eager Version) 00:09:00 Module 16: Network Flow Max Flow Ford-Fulkerson Method 00:13:00 Max Flow Ford-Fulkerson Method Source Code 00:17:00 Network Flow: Unweighted Bipartite Graph Matching 00:11:00 Network Flow: Mice and Owls 00:08:00 Network Flow: Elementary Math 00:11:00 Network Flow: Edmond-Karp Algorithm Source Code 00:06:00 Network Flow: Edmond-Karp Algorithm Source Code 00:10:00 Network Flow: Capacity Scaling 00:10:00 Network Flow: Capacity Scaling Source Code 00:06:00 Network Flow: Dinic's Algorithm 00:12:00 Network Flow: Dinic's Algorithm Source Code 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Learn visual merchandising best practices with our comprehensive online course. Master retail display design, window dressing, store layouts, promotional techniques, and more. Develop creative skills to increase sales and customer engagement. Gain industry-recognized expertise to start or advance your retail merchandising career.
Learning Outcomes Get an introduction to soaps, their types and ingredients Familiarise yourself with the equipment for making soaps Know everything about oils choices, colours and recipes Grasp the tips, tricks and precautions for making soaps Resolve all your confusion about soap making Equip with the soaps making skills and open up your own business to sell beautiful hand soaps Description Do you know how ancient the soap-making business is in the United Kingdom? The soap-making business began in the 1200 century in England and generates a huge amount of profits. In the UK, this business will generate 13.4% revenue in 2022-2023. If you want to join this profitable business, the Soap Making Business Diploma course can help you out. This comprehensive course will demonstrate to you each detail of the ingredients, equipment and procedure of making soap. Besides that, it will also point out some common mistakes that can be made while making soaps. Furthermore, the modules will provide you with small tips and tricks which will allow you to make beautiful soaps. In addition, the course will also show you the essentials of starting your own soap business. Thus, if you are planning on starting a business in this field, join our course to accomplish your dream. Get a CPD- certificate after completing this course to get recognised by others. Hurry up and start your learning journey. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment After completing this course, you will be provided with some assessment questions. To pass that assessment, you need to score at least 60%. Our experts will check your assessment and give you feedback accordingly. Career path Besides teaching you how to make soap this course will also prepare you for grabbing jobs in the following fields: Soap Maker Beautician Salesman Course Content Soap Making Business Diploma Introduction to Soap Making 00:16:00 Types of Soaps 00:17:00 Soap Making Ingredients 00:27:00 Equipment for Soap Making 00:23:00 Different Ways to Make A Soap: Part-1 00:15:00 Different Ways to Make A Soap: Part-2 00:18:00 Understanding Oil Choices 00:26:00 Playing with Colours 00:26:00 Make Your Own Soap Bars: Part-1 00:23:00 Make Your Own Soap Bars: Part-2 00:28:00 Special Soap Recipes 00:29:00 Soaps for Other Purposes 00:18:00 Tips, Tricks and Precautions 00:22:00 Troubleshooting 00:17:00 Frequently Faced Confusions 00:22:00 Open for Business 00:13:00 Selling Your Beautiful Handmade Soaps 00:18:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
A good work needs a good setup whether it is video setting or anything else. Learn the effective techniques of a video recording setup through our Video Recording Setup Course course. The contents of our course guide you to create some astonishing videos teaching the all the relevant aspect of this field. The course instructs you how to use a camera, light, microphone, green screen, tripod, teleprompter, and screen mounts efficiently to set up a video recording zone. To create a vibrant video you need to know about the balance of lighting, video length concerning its resolution, video type, connection, and farming. The microphone is one of the important equipment of video recording. It creates crisp, clear, audible sound which is the prime concern of a quality video. The course aims to teach you all the functions of these described equipment step by step so that you can make a proper video recording setup in a sound bite. What you'll learn You'll have a 10 out of 10 recording setup without breaking your bank You'll be able to have the perfect lighting for professional videos You'll be able to a universally professional background for under $50 Requirements You should know how to use a computer at a beginner level Who is the target audience? Entreprenuers Video Bloggers (Vloggers) Video Marketers Anyone who uses video to record themselves or others for both commercial & non-commercial purposes Module : 01 Tools I Personally Use for Recording99 00:13:00 OBS Setup99 00:10:00 Creating a Professional Background for $5099 00:04:00 Product Creation On The Fly (Screencasting)99 00:04:00 Your Lighting Setup99 00:05:00 Module : 02 The Perfect Webcam Settings99 00:07:00 Editing Your Videos with Paid Softwares99 00:01:00 Editing Your Video with Free Softwares99 00:01:00 Voice Inflection for 2X Sales99 00:17:00 Course Certification
Social Media Marketing Course is designed to teach the right way to do social media marketing. It covers all the main social media platforms. Get a glimpse on the key skills you need to know about social media marketing and after finishing, you will be the master of social media marketing. Learn the exact effective way to do social media marketing from the experts. This Complete Social Media Marketing Course will give you all the key skills you have to know to do marketing using social media. Get the benefit from an awesome overview of social media marketing. Learn how to make the maximum profit with less investment. Knowing key skills might help you to become a successful Social media marketer. When you learned social media marketing, your potential income will be limitless! This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals and for those who have a keen interest to know about this topic. To design this course, we have selected a professional an experienced tutor. The tutor will guide you throughout the course and will help you out with all your queries. You will get 24/7 support from our customer support team as well. What you will learn? Learn how to shape astonishing income-generating funnel Learn how to generate conversion from social media Know the proper way to do social media marketing with less costing Learn how to do effective Facebook, youtube, Pinterest, LinkedIn, Instagram marketing Know the marketing techniques and methods How to get the best results from your social media marketing AB testing to increase their profit Who this course is for: Internet Marketers Internet Influencers Business Owners Entrepreneurs Salespeople Career Path: If you complete the course, you will be able to know the strategies and secrets of Social Media Marketing. You will get all the essential skills for getting more views on Social Media Marketing which help you to get more subscribers, followers. You able to create more views, impressions, and ultimately you can generate more income. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. You will be able to do affiliate marketing and can generate more income from different online markets. You will be able to earn more by completing this course. Learn to EARN more!!! Get Started NOW! Social Media Marketing Social Marketing Intro FREE 00:01:00 Marketing On Facebook & Instagram FREE 00:19:00 Marketing On Twitter & YouTube 00:14:00 Intro To Pintrest Marketing 00:01:00 Pintrest Marketing - Part 1 00:07:00 Pintrest Marketing - Part 2 00:16:00 Pintrest Marketing - Part 3 00:11:00 LinkedIn Marketing Intro 00:01:00 LinkedIn Marketing - Part 1 00:06:00 LinkedIn Marketing - Part 2 00:07:00 LinkedIn Marketing - Part 3 00:05:00 Intro To Split Testing 00:01:00 Split Testing - Part 1 00:10:00 Split Testing - Part 2 00:05:00 Split Testing - Part 3 00:09:00 Intro To Funnel Building 00:01:00 Funnel Building - Part 1 00:04:00 Funnel Building - Part 2 00:07:00 Funnel Building - Part 3 00:09:00