5228 Sales courses

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Did you know that the human brain processes visual information 60,000 times faster than text? That's why Microsoft PowerPoint is the world's leading presentation software. Microsoft PowerPoint allows you to create visually appealing and engaging presentations that will help you communicate your ideas more effectively. This Microsoft PowerPoint Bundle Course will teach you everything you need to know to create professional-looking and effective presentations. You'll learn how to use Microsoft PowerPoint's features and tools to create informative, engaging, and visually appealing slides. You'll also learn how to deliver your presentations confidently and professionally. Learning Outcomes of Microsoft PowerPoint Bundle: Master the fundamentals of Microsoft PowerPoint Learn how to create visually appealing and informative slides Discover advanced PowerPoint features and techniques Develop your public speaking and presentation skills Boost your confidence and deliver effective presentations in any setting This Microsoft PowerPoint Bundle Consists of the following Premium courses: => Course 01: PowerPoint Diploma => Course 02: MS Word Diploma => Course 03: Advanced Diploma in MS Excel => Course 04: Touch Typing Essentials => Course 05: Document Control => Course 06: GDPR => Course 07: Leadership & Management Diploma => Course 08: Motivation Skills => Course 09: Functional Skills IT => Course 10: Public Speaking and Presentation Skill Course => Course 11: Time Management Key features of this Microsoft PowerPoint bundle: This Microsoft PowerPoint bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Our Microsoft PowerPoint is entirely online 24/7 Learner support Enroll in the Microsoft PowerPoint Bundle Course today and start creating presentations that will impress your audience! In today's digital world, effective communication is essential for success. Microsoft PowerPoint is one of the most popular and powerful presentation tools available, and it can be used to create engaging and informative presentations for a variety of purposes, from business meetings to educational lectures. This Microsoft PowerPoint Bundle Course provides you with the comprehensive skills and knowledge you need to master Microsoft PowerPoint and use it to create effective presentations that will captivate your audience. This Microsoft PowerPoint Bundle course covers everything from the basics of creating and editing presentations to advanced techniques such as animation, transitions, and multimedia elements. You will also learn how to design effective slides, deliver presentations confidently, and use PowerPoint to create professional-looking documents. Whether you are a beginner or an experienced user, this Microsoft PowerPoint bundle course has something to offer you. Its comprehensive coverage of all aspects of Microsoft PowerPoint is the perfect way to take your presentation skills to the next level. The Curriculum of Microsoft PowerPoint Bundle => Course 01: PowerPoint Diploma Module 01 Customize the User Interface Set PowerPoint 2016 Options Module 02 Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Module 03 Create SmartArt Modify SmartArt Write Math Equations Module 04 Add Audio to a Presentation Add Video to a Presentation Customize Animations and Transitions Module 05 Review a Presentation Store and Share Presentations on the Web Module 06 Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Module 07 Secure a Presentation Broadcast a Slide Show Create a Video or a CD =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Microsoft PowerPoint course, you can order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and international students have to pay £9.99. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Microsoft PowerPoint Bundle: Students and graduates who want to develop their Microsoft PowerPoint skills and make themselves more employable. Professionals who want to improve their presentation skills and advance their careers. Anyone who wants to learn how to create engaging and informative presentations for any purpose. Requirements Our Microsoft PowerPoint bundle is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Microsoft PowerPoint bundle course, it can be studied in your own time at your own pace. Career path Having this Microsoft PowerPoint bundle course will increase the value of your CV and open you up to multiple job sectors: Presentation Designer: £25,000 to £50,000 Trainer: £25,000 to £50,000 Sales Representative: £25,000 to £100,000 Marketing Manager: £40,000 to £80,000 Teacher: £25,000 to £70,000 Public Speaker: £25,000 to £100,000 Certificates Certificate of Completion (PDF) Digital certificate - Included Certificate of Completion (Hard Copy) Hard copy certificate - £10 You will get the Hard Copy certificate for the title course (Microsoft PowerPoint Diploma) absolutely Free! Other hard-copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Are you looking to improve your current abilities or make a career move? Our unique Hotel Management & Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course. Students can expect to complete this Hotel Management & Administrative Skills training course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. The Hotel Management & Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Curriculum of this Course: Our course consists of the following learning modules: Introduction to the Course Course Objectives Module 01: An Overview of Hotel Reception Customer Service Duties Financial Duties Overlap with Concierge Required Skills Promotion Potential Essential Skills for a Receptionist Hotel Receptionist Training Basic Training Technology Training Other Duties Length of Training Become a Successful Hotel Receptionist Learning About the Role Gaining Experience Finding a Job Career Path Ideal Skills Working Hours, Patterns and Environment Career Path and Progression Module 02: Hotel Reception Standard Procedures Standard Operating Procedures Most Common Tasks in The Hotel Reception Guest Registration and Check in Process Email Bookings Pre-Arrival Checks Module 03: Customer Service in Hotel Reception Customer Service High Quality Customer Service Module 04: Communication Skills Required for Hotel Reception The Importance of Effective Communication Verbal Communication Visual Communication Benefits of Effective Communication in the Hotel Industry Conduct Staff Training Results of Great Communication Skills Importance of Front Office Communication Interdepartmental Communication Switchboard Operators Do's and Don'ts of Hotel Communication Essential Attributes of Front Office Staff Effective Speaking The Effect of Breath on Voice and Speech Vocal Production Module 05: Telephone Handling in a Hotel Call Handling Greeting the Call Blind Transfer Reservation Enquiries Ending the Call For Reservations For General Enquiries Build Telephone Skills for Telephone Operators Telephone Systems for Hotels An Intelligent, Affordable Phone System for Your Hotel Enhancing Your Guests' Experience Supporting Different Users Drive Down Voice and Data Costs Increasing Your Revenue Module 06: How to Handle Difficult Hotel Guests Dealing with Stressful Situations Dealing with the Noise Issue Patience Is the Key How to Deal with An Angry Hotel Customer Follow Up The Bottom Line Module 07: Administrative Skills as a Hotel Receptionist Skills Why Organizational Skills Are Important Module 08: Computer Skills and Programs Top Computer Skills Module 09: Brand Standards in the Hospitality World Introduction to Branding in the Hospitality Industry The Importance of Branding to Your Hospitality Business Building Your Brand Target Whom You Want to Serve Give Customers a Great Experience at Every Point of Contact Module 10: Being a Team Player: Working with Other Hotel Departments Important Aspects to Encourage Teamwork in Hospitality Qualities that Make a Good Team Player Great Characteristics of a Great Team Player Module 11: Safety and Security in the Hotel Use Intelligent Access Control Systems Move to Mobile Keys Install Advanced Surveillance Technology Train Employees to Know Safety Procedures Keep Your Guests Informed Tighten Cyber Security Some Ways to Help Boost Hotel Security for Guests and Employees Safety and Security of Guests, Employees and Assets Bomb Threat Security Safety and Security Measures for Women Hotel Guests Safety Issues Fire in Hotel Module 12: Sales and Marketing as a Hotel Receptionist Selling Techniques Brainstorming areas for promotion Sales Skills Tools for Marketing Your Hospitality Business Module 13: Dressing the Part: Creating the Professional Look in Hospitality Dressing for a Hospitality Job What to Wear for a Restaurant Job What to Wear for a Hotel Job What to Wear for a Resort or Spa Job What to Wear to a Hospitality Interview Module 14: Keeping Stress Under Control on the Job Stress in the Workplace When is Workplace Stress Too Much? How Managers or Employers Can Reduce Stress at Work Module 15: Legal Issues in Hospitality Hotels Laws UK Importance of Knowledge of Laws in The Hospitality Industry How OSHA Regulations Affect the Hotel Business Module 16: The Future for Hotel Receptionists The Role of the Hotel Receptionist Skills of a Good Receptionist Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills With a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. Who is this course for? Is This Hotel Management & Administrative Skills Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the Hotel Management & Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential to transform your social interactions and build meaningful relationships with our 'Master Social Skills and Build Strong Connections' course.

Event Overview In this dynamic and insightful talk, discover practical strategies to elevate your sales and marketing results without increasing your budget. Delving into cost-effective approaches, we’ll explore innovative ways to enhance customer engagement, optimize digital platforms, and leverage existing resources for maximum impact. Uncover the secrets of persuasive communication and customer-centric marketing that can significantly boost your conversion rates. From using the power of social media to refining your email marketing campaigns, this talk will provide actionable steps to maximize your outreach. Learn to create compelling content that resonates with your target audience and establish a strong online presence without breaking the bank. By the end, you’ll be equipped with valuable insights and strategies to revolutionize your sales and marketing approach, achieving remarkable results without incurring additional expenses. Speaker Bio HELLO EVERYONE, MY NAME IS STEVE MILLS. For the past 28 years I’ve been helping businesses like yours make more money. I help start-up businesses to get to that elusive six figures and established businesses to grow from £200k to £500k, or £500k to £1million+. I have written 4 books on marketing. I learned my trade by learning from the best in the world and I know I can help your business to become a great business. I am also a trainer and speaker and have spoken all over the world including Singapore, Dubai, Abu Dhabi, Saudi Arabia, Australia, USA, Switzerland, Germany, Vietnam, as well as Basingstoke and the Isle of Wight!! When & Where Join me Steve Mills at the Basingstoke Business Expo taking place on Thursday 22 February 2024 at The Apollo Hotel between 11:20 am – 11:40 am in the seminar room. The expo is completely free to attend and you can simply turn up for this session. Register for FREE ticketsView Full Event Details To book your free entrance to the exhibition simply click here – https://www.b2bexpos.co.uk/event/basingstoke-expo-february-2024 Event CostFree Start TimeFebruary 22, 2024 @ 11:20 am End TimeFebruary 22, 2024 @ 11:40 am WebsiteView Organiser Website Phone07977 074 497 Emailsteve@results-mastery.com OrganizerSteve Mills

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

"How much do you charge?" - The question that makes you want to be anywhere else but there! Financial Goal Setting is the most important part of a business plan beside the cashflow but can also be one of the most uncomfortable things to do Learn how to make the uncomfortable comfortable

Description: A staff retreat is important to maintain harmony in an office environment. It usually takes longer than two hours of staff meetings to get the work done. This Staff Retreating Certificate Course will help you change your approach towards your colleagues and help bolster your communication with them. In this course, you will learn about importance of discussing experiences in staff retreats, know the reasons, develop and present staff retreats relevant activities, evaluation questionnaire, checklist, etc. You will be able to garner knowledge which will help you increase productivity, efficiency and sales. Learning Outcomes: Analyse experience with staff retreats Get information for what staff retreats are operated Realise the chief staff retreat undertakings categories Improve as well as present retreat activities Figure out the critical components for success of a staff retreat Formulate a planning Learn how to apply the keys to running checklist for a staff retreat Enhance an assessment questionnaire Identify post-retreat activities that would assert the consistent success of your staff retreats Turn your top three take home ideas into reality for producing successful staff retreats Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Staff Retreating Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Staff Retreating Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Staff Retreats 00:15:00 Types of Undertakings at a Staff Retreat 00:15:00 Designing a Staff Retreat 00:45:00 Running the Retreat 00:30:00 Post-Retreat 00:15:00 Mock Exam Mock Exam- Staff Retreating Certificate Course 00:20:00 Final Exam Final Exam- Staff Retreating Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00