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Business Management: Business Management Course Online Introducing Business Management: Business Management Course "Empowering the Next Generation" Online course! If you want to learn about Business Management: Business Management Course and become an expert in the field, you have arrived at the right place. Industry experts designed this Business Management: Business Management Course to enable you to learn quickly and efficiently and at your own pace and convenience. This Business Management: Business Management Course also gives you a good understanding of organizational structures. Overall, the Business Management: Business Management Course provides you with in-depth knowledge and understanding of the principles and practices underlying key business management topics. Main Course: Level 7 Business Management Free Courses Course 01: Level 5 Diploma in Business Analysis Course 02: Level 2 Diploma in Business Administration Course 03: Level 3 Business Administration Course 04: Business Law [ Note: Free PDF certificate as soon as completing the bundle Business Management: Business Management Course] Business Management: Business Management Course Online This Business Management: Business Management Course consists of 13 modules. Course Curriculum of Level 7 Business Management: Business Management Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management: Business Management Course After completing Business Management: Business Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Business Management: Business Management Course After completing the Business Management: Business Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Business Management: Business Management Course Online This Business Management: Business Management Course is suitable for: - Newcomers to business management., Anyone considering starting their own business, Existing small business managers. Requirements Business Management: Business Management Course Online To enrol in this Business Management: Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Management: Business Management Course. Be energetic and self-motivated to complete our Business Management: Business Management Course. Basic computer Skill is required to complete our Business Management: Business Management Course. If you want to enrol in our Business Management: Business Management Course, you must be at least 15 years old. Career path Business Management: Business Management Course Online Enrolling on this Business Management: Business Management Course can lead you to the following career paths: Business Manager Assistant CEO Asset Management Management Analyst Business Management Support Analyst Business Management Assistants Sales & Business Management Trainee

In the fast-paced world of business, there's an untold story of pain and frustration that resonates with countless aspiring marketers. It's the narrative of launching a product or service into a crowded market, only to watch it disappear into obscurity. The agony of crafting clever advertising campaigns that seem to fall on deaf ears and the frustration of not understanding the intricate dance of consumer behaviour.  Marketing is the lifeblood of any successful business as it’s the bridge that connects your offerings to the world, the art of making your business thrive. Your journey to becoming a marketing maestro begins with our comprehensive Marketing course. In this marketing course, you'll delve deep into the multifaceted realm of marketing, from the basics to the intricacies of branding, consumer behaviour, and market segmentation. You'll learn how to navigate the ever-changing marketing environment, conduct effective research, and craft compelling product and pricing strategies.  Our comprehensive course equips you with the knowledge and skills to master these critical aspects, to not only enhance your own business endeavours but also be a valuable asset in the marketing world. Join our Marketing course now, and take the first steps to conquer the world of marketing! Goals By the end of this, you will be able to: Grasp the fundamentals of marketing, understanding its core concepts and principles. Gain proficiency in the marketing process, from strategizing to implementation and evaluation. Develop strategic marketing skills, enabling you to create effective marketing plans and campaigns. Analyse the marketing environment and adapt strategies to changing market dynamics. Master market segmentation techniques for precise targeting of customer segments. Comprehend consumer buying behaviour, influencing marketing strategies and customer engagement. Understand business markets and buying behaviour, aiding B2B marketing decisions. Learn marketing research methods for informed decision-making and market insights. Craft product and branding strategies that enhance brand recognition and customer loyalty. Acquire pricing, marketing channels, and integrated marketing communication strategies for successful product promotion. Who is this course for? Aspiring marketers looking to build a solid foundation in marketing concepts and practices. Students and recent graduates seeking to enhance their knowledge of marketing to boost their career prospects. Anyone interested in understanding how businesses operate and how they connect with their target audiences. Individuals looking to explore consumer behaviour and the psychology behind buying decisions. Those interested in the intricacies of branding, advertising, and promotion to create a strong market presence. Career path Marketing Coordinator Marketing Manager Digital Marketing Specialist Market Research Analyst Brand Manager Advertising Executive Sales Manager Product Manager

Discover how Shopify enables lucrative eBook sales, empowering creators to monetize their written works seamlessly and reach a global audience.

Residential Property: Residential Property Course Online Do you work in residential property management? This Health and Safety in Residential Property course will educate you on how the government assesses health and safety issues in rental properties. This Health and Safety in Residential Property course is designed to help learners comprehend the hazards to their health, safety, and the environment. Moreover, Health and Safety in Residential Property training covers general preparations, accident management, and accident reporting in the UK. This Health and Safety in Residential Property course will also teach you about sales, acquisition, and contract management. Overall, with the help of the Health and Safety in Residential Property course, you can learn the necessary information in this area. Enrol the Health and Safety in Residential Property course if you want to be sure your properties are secure and legal! Main Course: Health and Safety in Residential Property Course Free Courses are including with this Residential Property: Residential Property Course Residential Property Course, We Offer a free Estate Agent Course Special Offers of this Residential Property: Residential Property Course This Residential Property: Residential Property Course includes a FREE PDF Certificate. Lifetime access to this Residential Property: Residential Property Course Instant access to this Residential Property: Residential Property Course Get FREE Tutor Support to this Residential Property: Residential Property Course Residential Property: Residential Property Course Online Ensure peace of mind in your home with our comprehensive health and safety solutions for residential properties. From fire prevention to secure entry systems, we prioritize your well-being. Invest in a safer living environment today for a secure and healthy home for you and your loved ones. Who is this course for? Residential Property: Residential Property Course Online The Residential Property: Residential Property Course is for those who are involved in the residential property management field. Requirements Residential Property: Residential Property Course Online To enrol in this Residential Property: Residential Property Course, students must fulfil the following requirements. To join in our Residential Property: Residential Property Course, you must have a strong command of the English language. To successfully complete our Residential Property: Residential Property Course, you must be vivacious and self driven. To complete our Residential Property: Residential Property Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Residential Property: Residential Property Course Career path Residential Property: Residential Property Course Online Upon completing our Residential Property: Residential Property Course, you will have various career paths in residential property management, such as: Property Manager Leasing Agent Property Accountant Property Maintenance Manager Property Marketing Manager Property Portfolio Manager Asset Manager

Hotel management: Hotel management Online Introducing the Ultimate Online Course: Hotel Management: Hotel Management Course Are you passionate about the hospitality industry? Do you dream of managing luxurious hotels and providing unforgettable experiences for guests? Look no further! Our comprehensive Hotel Management: Hotel Management Course is designed to turn your passion into a successful career. Our course covers all aspects of hotel management, providing you with a solid foundation of knowledge and skills. From front desk operations to housekeeping, from event planning to revenue management, we leave no stone unturned. With this Hotel Management: Hotel Management Course you will gain expertise in managing guest services, staffing, marketing, finance, and much more. Learn about Hotel Management: Hotel Management Course from seasoned professionals who have excelled in the hotel management field. Our instructors bring a wealth of real-world experience, insider tips, and best practices to help you thrive in the industry. With our Hotel Management: Hotel Management Course, you can learn at your own pace and from anywhere in the world. Don't let your dreams of a fulfilling career in hotel management go unrealized. Enrol in our Hotel Management: Hotel Management Course today and embark on a journey of professional growth and personal achievement. Take the next step towards becoming a successful hotelier and shaping exceptional guest experiences. Main Course: Hotel Management Course Free Courses included with Hotel Management: Hotel Management Course: Along with Hotel Management Course you will get free Customer Service Along with Hotel Management Course you will get free Hospitality Management Special Offers of this Hotel Management: Hotel Management Course; This Hotel Management: Hotel Management Course includes a FREE PDF Certificate. Lifetime access to this Hotel Management: Hotel Management Course Instant access to this Hotel Management: Hotel Management Course 24/7 Support Available to this Hotel Management: Hotel Management Course Hotel management: Hotel management Online This rigorous Diploma in Hotel management: Hotel management consists of 19 units. This Hotel Management course focuses on Hotel Management legal ideas, industry best practices, and underlying expertise. Our Hotel management: Hotel management course also covers hiring and training for hotel management professionals. Furthermore, our Hotel management: Hotel management course covers Marketing, Advertising, and Accounting in the hotel business. Our Hotel management: Hotel management program will provide you with the tools you need to become more organised and efficient. Who is this course for? Hotel management: Hotel management Online This Hotel Management: Hotel Management Course is open to everyone. Requirements Hotel Management: Hotel Management Course Online To enroll in this Hotel Management: Hotel Management Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Hotel Management: Hotel Management Course. Be energetic and self-motivated to complete our Hotel Management: Hotel Management Course. Basic computer Skill is required to complete our Hotel Management: Hotel Management Course. If you want to enrol in our Hotel Management: Hotel Management Course you must be at least 15 years old. Career path Hotel Management: Hotel Management Course Online This Hotel Management: Hotel Management Course can help UK citizens find new careers in a variety of industries, including: Back Office Supervisor Corporate Sales Manager Director of Marketing Director of Operations Event Planner

Hospitality Management: Hospitality Management Course Online This Hospitality Management: Hospitality Management Course aims to provide practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service, and staff training requirements. This Hospitality Management: Hospitality Management Course is an in-depth training program for new managers and aspiring professionals in the hospitality and tourism industries. This Hospitality Management: Hospitality Management Course will give you a solid understanding of the hospitality industry and its key areas, with a focus on different types of hotels and hospitality roles. This Hospitality Management: Hospitality Management Course will teach you how to manage all hotel operations as well as develop an effective service management program that incorporates safety, security, quality, and cutting-edge technology. By the end of this Hospitality Management: Hospitality Management Course, you will gain all of the necessary skills and knowledge to become a successful Hotel Manager and advance your career in the Hospitality sector. Main Course: Level 5 Hospitality Management Course Free courses included with Hospitality Management: Hospitality Management Course: Along with Level 5 Hospitality Management Course you will get free Level 7 Diploma in Event Management Along with Level 5 Hospitality Management Course you will get free Food Allergen Awareness Training Special Offers of this Hospitality Management: Hospitality Management Course: This Hospitality Management: Hospitality Management Course includes a FREE PDF Certificate. Lifetime access to this Hospitality Management: Hospitality Management Course Instant access to this Hospitality Management: Hospitality Management Course 24/7 Support Available to this Hospitality Management: Hospitality Management Course Hospitality Management: Hospitality Management Course Online Are you ready to develop your talents and have an enthusiasm for the hospitality sector? Look nowhere else! With a thorough curriculum, our Hospitality Management: Hospitality Management Course covers all facets of hospitality management: hospitality management, from travel and tourism to food safety. You will acquire all the skills and information required to succeed as a hotel manager and enhance your career in the hospitality industry through this Hospitality Management: Hospitality Management Course . Open your key to success with Hospitality Management: Hospitality Management Course if you want to be a professional specialist. Who is this course for? Hospitality Management: Hospitality Management Course Online This Hospitality Management: Hospitality Management Course is ideal for anyone who works in or aspires to work in the hospitality industry, which includes the following professions: - Hospitality Manager, Hotel Manager, Housekeeping Manager, Catering Manager. Requirements Hospitality Management: Hospitality Management Course Online To enrol in this Hospitality Management: Hospitality Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Hospitality Management: Hospitality Management Course. Be energetic and self-motivated to complete our Hospitality Management: Hospitality Management Course. Basic computer Skill is required to complete our Hospitality Management: Hospitality Management Course. If you want to enrol in our Hospitality Management: Hospitality Management Course, you must be at least 15 years old. Career path Hospitality Management: Hospitality Management Course Online Candidates who successfully complete our Hospitality Management: Hospitality Management Course may pursue a wide range of careers, including: Manager of Maintenance Manager of Marketing Manager of Operations Manager of Sales Event Planner

Business Management: Business Management Course Online Do you aspire to be a part of the corporate management team? Do you want to start your own business? If yes, then this course is for you! This Business Management: Business Management Course is divided into several in-depth modules to provide you with the most convenient and rich learning experience possible. This Business Management: Business Management Course is designed to provide students with essential knowledge about business and management, as well as their role in modern organisations. By the end of this Level 7 Business Management course, you will have a solid understanding of project management, planning and forecasting operations, performance management, negotiation techniques and human resource management. Main Course: Level 7 Business Management Free Courses included with Business Management: Business Management Course: Course 01 : Level 7 Leadership & Management Course 02 : Level 7 Project Management Course 03 : Level 4 Time Management Special Offers of this Business Management: Business Management Course: This Business Management: Business Management Course includes a FREE PDF Certificate. Lifetime access to this Business Management: Business Management Course Instant access to this Business Management: Business Management Course 24/7 Support Available to this Business Management: Business Management Course [ Note: Free PDF certificate as soon as completing the bundle Business Management: Business Management Course] Business Management: Business Management Course Online This Business Management: Business Management course is expertly designed to equip you with the essential knowledge needed to succeed in modern organisations. Through the Business Management: Business Management curriculum, you’ll gain valuable insights into project management, planning, and forecasting operations. By enrolling in this Business Management: Business Management course, you will also master performance management, negotiation techniques, and human resource management. By the end of this comprehensive Business Management: Business Management course, you’ll be prepared to take on leadership roles with confidence. Don’t miss the opportunity to boost your career by enrolling in the Business Management: Business Management course today! Who is this course for? Business Management: Business Management Course Online Anyone who aspires to the top of the corporate ladder in any business or workplace setting should take this Business Management: Business Management Course. Those who are self-employed or own small businesses should consider taking this Business Management: Business Management Course. Professionals in the field of business, program managers, facility managers, and program administrators should enrol. Students and recent graduates will also benefit from this. Requirements Business Management: Business Management Course Online To enrol in this Business Management: Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Management: Business Management Course. Be energetic and self-motivated to complete our Business Management: Business Management Course. Basic computer Skill is required to complete our Business Management: Business Management Course. If you want to enrol in our Business Management: Business Management Course, you must be at least 15 years old. Career path Business Management: Business Management Course Online Enrolling on this Business Management: Business Management Course can lead you to the following career paths: Business Manager Assistant CEO Business Management Support Analyst Business Management Assistants Sales & Business Management Trainee

Overview With the ever-increasing demand for LinkedIn Marketing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in LinkedIn Marketing may be. Learning about LinkedIn Marketing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in LinkedIn Marketing . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on LinkedIn Marketing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this LinkedIn Marketing course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this LinkedIn Marketing course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this LinkedIn Marketing course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of LinkedIn Marketing , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in LinkedIn Marketing , Anyone looking for a certificate of completion on doing an online training on this topic, Students of LinkedIn Marketing , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This LinkedIn Marketing course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.     Course Curriculum Module 1 Introduction to LinkedIn Marketing. Introduction to LinkedIn Marketing. 00:00 Module 2 Creating a Winning LinkedIn Profile. Creating a Winning LinkedIn Profile. 00:00 Module 3 Content Marketing on LinkedIn. Content Marketing on LinkedIn. 00:00 Module 4 Establishing Thought Leadership on LinkedIn. Establishing Thought Leadership on LinkedIn. 00:00 Module 5 Using LinkedIn for Lead Generation and Revenue Using LinkedIn for Lead Generation and Revenue 00:00 Module 6 Measuring ROI for Your LinkedIn Marketing. Measuring ROI for Your LinkedIn Marketing. 00:00

The demand for Customer Retention Specialists is on the rise, driven by the need to improve customer loyalty and reduce churn. Recent statistics indicate a 20% increase in job postings for Customer Retention Specialists in the past year. These professionals can expect to earn an average salary ranging from £25,000 to £35,000 per year, with the potential for higher earnings based on experience and industry. Their role in preserving valuable customer relationships makes them valuable assets to businesses seeking long-term success. Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills. The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service. Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand. Why would you choose the Customer Service course from Compliance Central: Lifetime access to Customer Service course materials Full tutor support is available from Monday to Friday with the Customer Service course Learn Customer Service skills at your own pace from the comfort of your home Gain a complete understanding of Customer Service course Accessible, informative Customer Service learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Customer Service Study Customer Service in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Customer Service Course Customer Service: Customer Retention Specialist Training Curriculum Breakdown of the Customer Service Course Transform your career with the Customer Retention Specialist Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Customer Retention Specialist Bundle now and take the first step towards a successful and fulfilling career! Course Outline: WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work. Requirements To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection. Career path Customer Service Representative: £18,000 to £25,000 per year Call Center Supervisor: £22,000 to £30,000 per year Customer Success Manager: £30,000 to £45,000 per year Customer Experience Specialist: £25,000 to £35,000 per year Client Relations Manager: £35,000 to £50,000 per year Customer Service Team Leader: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.