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Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Discover the dynamic world of international trade with our 'Import/Export (International Trade) Management & Processing at QLS Level 4' course. This engaging program offers a gateway into the intricate and exciting field of global commerce. Beginning with an introduction to import and export, the course illuminates the fundamentals of the trade, setting the stage for a deeper exploration into this complex industry. You'll gain insights into how to organize import-export operations effectively, a critical skill for success in this domain. This course is designed to provide a solid foundation as well as advanced knowledge, making it suitable for both newcomers and those with some experience in international trade. As the course progresses, it delves into identifying and managing products for your import-export business, a key aspect of trade management. You'll learn how to target the market and find the right customers, a skill essential for building successful trade relationships. The curriculum includes modules on marketing, searching, and distribution strategies, giving you a comprehensive view of how to navigate the global market. The course also covers essential operational aspects such as documentation, supply chain management, pricing, payment methods, and shipping procedures. Additionally, you'll explore the necessary tools for effective trading. By the end of this course, you will have a thorough understanding of import and export processes, preparing you to excel in the world of international trade. Learning Outcomes Fundamental understanding of import-export operations and global trade management. Skills in product management and market targeting for international trade. Knowledge of effective marketing, searching, and distribution strategies in global commerce. Proficiency in handling documentation, supply chain management, and shipping procedures. Insight into pricing strategies, payment methods, and essential trading tools. Why choose this Import/Export (International Trade) Management & Processing at QLS Level 4 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Import/Export (International Trade) Management & Processing at QLS Level 4 course for? Individuals aspiring to start a career in international trade and commerce. Business owners seeking to expand their operations into the global market. Professionals in the logistics and supply chain industry aiming to enhance their skills. Marketing and sales personnel focusing on global market strategies. Students and graduates interested in pursuing a career in international trade. Career path Import/Export Manager: £30,000 - £50,000 International Trade Specialist: £28,000 - £45,000 Supply Chain Manager: £35,000 - £55,000 Global Marketing Manager: £32,000 - £48,000 Logistics Coordinator: £25,000 - £40,000 Customs Compliance Officer: £27,000 - £42,000 Prerequisites This Import/Export (International Trade) Management & Processing at QLS Level 4 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £95 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Import Export Introduction to Import Export 00:20:00 Module 02: Organising the Import Export Operation Organising the Import Export Operation 00:26:00 Module 03: Products for Your Import Export Business Products for Your Import Export Business 00:23:00 Module 04: Target the Marketing and Find Your Customers Target the Marketing and Find Your Customers 00:23:00 Module 05: Searching, Marketing, and Distribution Searching, Marketing, and Distribution 00:24:00 Module 06: Documentation and Supply Chain Management Documentation and Supply Chain Management 00:14:00 Module 07: Pricing, Payment and Shipping Procedure Pricing, Payment and Shipping Procedure 00:22:00 Module 08: Necessary Tools for Trading Necessary Tools for Trading 00:12:00 Assignment Assignment - Import/Export (International Trade) Management & Processing at QLS Level 4 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Learning Outcomes Acquire a comprehensive understanding of Xero bookkeeping at all levels Deepen your knowledge of how to create a business, enter financial data, add or import contacts, and switch to another programme Get acquainted with the knowledge of billing, banking accounts, fixing assets Know how to record the customer receipts and enter the supplier checks Learn how to add or connect bank, Paypal, and Stripe as well as how to reconcile bank and set up petty cash Understand how to create and check data before submitting your VAT returns manually or electronically Familiarise yourself with the process of making account changes and creating month-end reports. Xero Accounting And Bookkeeping Course Description If you ask, why is learning Xero so essential? The answer is – Xero software not only helps you complete your bookkeeping tasks, but also ensures the safety of your data. That is why many small and large businesses use Xero software to record-keeping their monthly data. So, equip yourself with the skills of Xero from our Xero Accounting And Bookkeeping Course and advance your career in the relevant fields. This thorough course will discuss the very fundamentals of Xero and then gradually progress with the advanced materials. So, by joining this course you will get to learn about billing, banking accounts, and fixing assets. Along with that, you will understand how to create and check data before submitting your VAT returns manually or electronically. Moreover, know the methods of reconciling banks and setting up petty cash and many more. This course will enable you to make account changes and create month-end reports as well. So, if you want to pursue your career here or grab the next promotion, join our course right now. Additionally, you will be awarded a QLS-endorsed certificate of achievement, which will uplift your CV.  Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. It will be an online assessment with multiple-choice questions. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get the results instantly.  Career path After finishing this Xero Accounting and Bookkeeping Course you will get to grab the opportunities in the mentioned fields: Accountant Financial Accounting Manager Bookkeeper Accounting Clerk Finance Administrator Course Contents Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll Vat Returns Next Steps and Bonus Lesson

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Kickstart your career in real estate or gain recognition of your existing skills with this comprehensive online course. The Estate Manager is designed, delivered and taught by industry experts, ensuring you learn the practical, effective skills necessary to succeed in a range of expert property and real estate roles. Through online lessons, PDH handouts and multiple-choice online assessments, you will be given all the essential knowledge you need in property law, real estate practice and investment. This includes modules on the property and building management, developing a client base, acquiring the property, and successful strategies for investment. Upon completion, you will have a complete understanding of the roles of an expert estate agent, and also gain broader, transferable business management and sales skills. Learning Outcomes Get to know the types of estate agents Learn how to list the property and find the sellers Also, learn about how to sell the property and find the buyers Gain knowledge of negotiating as estate agents Learn the techniques of letting property Get familiar with the technologies for estate agents Understand the rules and regulations of estate agents Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Why study this course You will learn everything that is needed regarding Estate Manager. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Who is this course for? This is the best online course for being a successful Estate Manager and suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Requirements The Estate Manager Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career path Training offered by the Estate Agent Course could potentially benefit a range of roles, but would particularly enhance careers in- Real Estate Property Management Loan Underwriting Consultancy Property Law Investment Other property or estate agent roles

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Description: Have you ever thought of working for yourself and becoming your own boss? Then you are on the right track! The activity of setting up a business and taking on financial risks in order to make a profit is known as entrepreneurship. To run a business effectively, it is compulsory to understand related skills and knowledge of entrepreneurship. Starting a business without basic knowledge is like riding a boat without a rudder. From the basics of the course, you will learn about entrepreneurial mindset and understand each and every single detail about business entrepreneurship. Business Entrepreneurship Course begins with by explaining the significance and features of entrepreneurship, and all the business components to be a successful entrepreneur. Besides, you will be able to evaluate your entrepreneurial ability, create innovative business ideas and expand your business through online. Furthermore, this course will help you to understand different kinds of business ownership, global business strategies, and structures. This complete course will teach you everything you need to know about entrepreneurship so that you don't need to look for another course after completing it. Learning Outcomes: Allot a definition to crowdsourcing as well as its worth for business Acquire knowledge of project when crowdsourcing makes a proper sense Relate the crowdsourcing procedures Figure out platforms as well as social media tools to manage support your crowdsourcing campaigns Narrate the main features of crowdsourcing, involving microwork, macro work, crowd voting, crowd contents, crowd wisdom, as well as crowdfunding, Draw the attention make your crowd get involved Allot a definition of the term 'consultants' as well as clarify their role for the current business world Recognise consulting opportunities Promote a business formula including a business plan, budget, marketing vision, fee structure, and above all resources, Exploit social media and networking abilities to boost your consulting business Preserve your work with contracts Find out means to get to the top of trends as well as changes Describe the complexities of doing business in a global context Discuss trends in global business Apply strategies and tools needed to help shift a regional business into a global enterprise Closely evaluate your current business operation and determine its readiness for moving into a global marketplace Create an international business plan and prepare it for implementation Define what an online business is Identify opportunities for an online business Find resources to support your business Create a business strategy that includes a business plan, budget, and marketing plan Begin setting up a website, mobile presence, and storefront with e-commerce support Decide whether or not your online business can benefit from joining an online marketplace Market your online business using social media and the Internet Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Entrepreneurship Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Entrepreneurship Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 What Is Crowdsourcing? 00:45:00 The Crowdsourcing Process 00:15:00 Choosing Your Crowdsourcing Platform 00:30:00 Social Media and Crowdsourcing 00:15:00 Engaging the Crowd 00:15:00 Types of Crowdsourcing 00:45:00 Module : 2 Course Overview 00:05:00 What It's All About 00:15:00 Business Building Blocks 00:30:00 Crunching the Numbers 00:30:00 Planning Your Business 00:30:00 Creating a Sales and Marketing Strategy 00:30:00 Getting the Work Done 00:30:00 Module : 3 Course Overview 00:15:00 How Online Businesses Can Benefit You 00:15:00 Laying the Groundwork 00:15:00 Creating a Business Plan 00:30:00 Breaking Down the Plan 00:30:00 Building Your Online Business 01:00:00 Internet Marketing Basics 00:30:00 Module : 4 Course Overview 00:15:00 Understanding the Global Business Environment 00:45:00 The Global Trade Market 00:30:00 Products and Services 00:30:00 E-Commerce on the Global Stage 00:30:00 Working in the Global Context 00:45:00 The Economics of Global Business 00:00:00 The Logistics of Global Business 00:46:00 Beyond the Rules - Ethical Concerns 00:45:00 Choosing Your Growth Strategy 00:30:00 Building Your Growth Plan 00:30:00 Implementing Your Growth Plan 00:30:00 Rules and Regulations 00:45:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00