4465 Sales courses in Cardiff delivered Online

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Kickstart your career in real estate or gain recognition of your existing skills with this comprehensive online course. The Estate Manager is designed, delivered and taught by industry experts, ensuring you learn the practical, effective skills necessary to succeed in a range of expert property and real estate roles. Through online lessons, PDH handouts and multiple-choice online assessments, you will be given all the essential knowledge you need in property law, real estate practice and investment. This includes modules on the property and building management, developing a client base, acquiring the property, and successful strategies for investment. Upon completion, you will have a complete understanding of the roles of an expert estate agent, and also gain broader, transferable business management and sales skills. Learning Outcomes Get to know the types of estate agents Learn how to list the property and find the sellers Also, learn about how to sell the property and find the buyers Gain knowledge of negotiating as estate agents Learn the techniques of letting property Get familiar with the technologies for estate agents Understand the rules and regulations of estate agents Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Why study this course You will learn everything that is needed regarding Estate Manager. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Who is this course for? This is the best online course for being a successful Estate Manager and suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Requirements The Estate Manager Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career path Training offered by the Estate Agent Course could potentially benefit a range of roles, but would particularly enhance careers in- Real Estate Property Management Loan Underwriting Consultancy Property Law Investment Other property or estate agent roles

Unlock the secrets of successful digital marketing with our comprehensive Digital Marketing Masterclass. From social media strategies to SEO techniques, this course empowers you with the knowledge and skills needed to thrive in the ever-evolving online landscape. Join now to gain expert insights, hands-on experience, and stay ahead in the competitive world of digital marketing. Elevate your career with our cutting-edge Masterclass today!

Break into the booming online business world with the Ecommerce: 20-in-1 Premium Online Courses Bundle. Whether you’re launching your own brand or supporting digital sales teams, this comprehensive training makes you instantly more hireable in the UK’s fast-growing ecommerce and marketing sectors. With 20 career-focused courses in one bundle, it’s the smart, scalable way to future-proof your income. Description Ecommerce is no longer optional—it’s the heart of modern retail and entrepreneurship. This bundle gives you broad-based credibility across dropshipping, sales writing, data analysis, and compliance, preparing you for roles in digital marketing, store management, analytics, and online customer strategy. Ideal for those seeking freelance opportunities, junior digital roles, or self-employment, this training doesn’t just look good on your CV—it opens up revenue channels. Ecommerce employers need people who can multitask and self-manage, and this bundle proves you’re ready to do both. Instead of picking one path, why not explore 20? The cost of inaction is lost opportunity—grab your place while it’s still available. FAQ Q: Who is this bundle best for? A: Perfect for ecommerce assistants, startup founders, content marketers, VA freelancers, or marketing trainees. Q: Do I need prior ecommerce experience? A: Not at all. It’s designed to help beginners launch or grow ecommerce-related careers. Q: What roles could this help me get? A: Ecommerce Executive, Digital Marketing Assistant, Shopify Store Manager, SEO Assistant, Email Marketer. Q: Can I use it to start a dropshipping business? A: Yes. The included courses support both employment and self-employment paths. Q: Why act now? A: With ecommerce roles expanding and competition growing, delaying training means falling behind. Start now to stay ahead.

Turn your passion for photography into a hireable, income-ready skillset with this all-in-one professional photography bundle. Packed with creative and commercial value, it's designed for those who want their lens work to mean business. Description The line between creative passion and professional success has never been thinner. Whether you’re aiming for freelance gigs, studio roles, or visual content creation, this 20-in-1 bundle aligns your love for photography with skills employers and clients actively seek. Photography doesn’t operate in a vacuum. You need communication savvy, project coordination, and sales strategy to stand out. That’s why this bundle doesn’t stop at the shutter—it’s a smart blend of visual, commercial, and soft skills built to give you traction in industries like media, marketing, publishing, fashion, wildlife tourism, and event production. The best part? You’re getting 20 job-relevant courses in one premium bundle—an investment that pays for itself faster than a weekend photo gig. Don’t wait until your dream client or employer chooses someone else. Show them you’re not just creative—you’re career-ready. FAQ Q: Is this bundle only for photographers? A: It’s ideal for anyone in or entering creative fields, especially those interested in turning photography into a career. Q: What industries is this useful for? A: Media, advertising, fashion, wedding/event planning, wildlife photography, and freelancing platforms. Q: Will this bundle help me start freelancing? A: Absolutely—it includes courses aligned with client acquisition, sales writing, and outsourcing. Q: Is the bundle beginner-friendly? A: Yes, it suits all levels, including those just starting out. Q: What makes this bundle different? A: It’s tailored to make your skills marketable, not just artistic—bridging creativity with commercial value.

Overview Journey back to a time when monarchs, knights, and Vikings dominated the landscape. 'Medieval History: Arts Management & Ancient History' offers an intricate dive into the Middle Ages's mesmerising world, uncovering its treasures and tribulations. Starting with a comprehensive timeline, the course winds its way through captivating tales of empires rising and falling, faith being tested, and daily life evolving amidst a tapestry of art, literature, and intrigue. Discover the subtle underpinnings of art and architecture, probe into the mysteries of magic and the advancements of science, and explore the very fabric of society, from military stratagems to the lives of women and the nature of the state. This robust curriculum sheds light on riveting tales of the Byzantine Empire, paints a vivid picture of the Christian and Islamic worlds in juxtaposition, and delves into monumental events like the Great Famine and the Black Death. The beauty of medieval literature and the profundity of its art beckon learners into a bygone epoch, not just as passive observers, but as active participants ready to grasp the profound intricacies of a transformative age. This course bridges the gap between historical facts and soul-stirring narratives, from warfare to witchcraft and monarchs to mystics. It's not just a lesson in history; it's an invitation to witness the evolution of humanity during a crucial era. Learning Outcomes: Gaining an in-depth understanding of the chronological progression and pivotal events of the Middle Ages. Examining the diverse cultural, religious, and political landscapes of the Christian and Islamic worlds. Appraising the significance and roles of women, and the socio-economic aspects of medieval society. Analysing the evolution and impact of art, literature, and scientific thought during this period. Understanding the causes, effects, and societal responses to major calamities such as the Great Famine and the Black Death. Why buy this Medieval History: Arts Management & Ancient History? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Medieval History: Arts Management & Ancient History there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Medieval History: Arts Management & Ancient History course is ideal for Historians eager to deepen their understanding of the medieval epoch. Art aficionados keen on tracing the roots of medieval artistry and architectural marvels. Students studying ancient cultures and societies, seeking a comprehensive module on the Middle Ages. Enthusiasts with a penchant for delving into the world of monarchs, empires, and mystics. Anyone intrigued by historical narratives and wanting to comprehend the transformative forces of yesteryears. Prerequisites This Medieval History: Arts Management & Ancient History does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Medieval History: Arts Management & Ancient History was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Medieval Historian: £30,000 - £45,000 Museum Curator (Medieval Collections): £28,000 - £42,000 Archaeologist (Medieval Specialisation): £27,000 - £40,000 Historical Novelist: £25,000 - £55,000 (Varies based on royalties and sales) Lecturer in Medieval Studies: £35,000 - £50,000 Architectural Historian (Medieval Focus): £29,000 - £48,000 Course Curriculum Module 01: Timeline of the Middle Ages Timeline of the Middle Ages 00:13:00 Module 02: The Kings and the Vikings The Kings and the Vikings 00:16:00 Module 03: Byzantine Empire: Survival, Revival and Collapse Byzantine Empire: Survival, Revival and Collapse 00:17:00 Module 04: The Christian World The Christian World 00:21:00 Module 05: Heresy to Christianity Heresy to Christianity 00:21:00 Module 06: The Islamic World The Islamic World 00:25:00 Module 07: Medieval Life and Means of Living Medieval Life and Means of Living 00:23:00 Module 08: Women in the Medieval Era Women in the Medieval Era 00:28:00 Module 09: Literature Literature 00:19:00 Module 10: Art and Architecture Art and Architecture 00:34:00 Module 11: Magic and Science Magic and Science 00:23:00 Module 12: Military and Warfare Military and Warfare 00:25:00 Module 13: The Emergence of State Power The Emergence of State Power 00:22:00 Module 14: Medieval Calamities: The Great Famine and the Black Death Medieval Calamities: The Great Famine and the Black Death 00:27:00 Assignment Assignment - Art: Arts Management & Ancient History 00:00:00

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning

Start on a transformative journey into the world of web design with our masterclass. Unleash your creative prowess and conquer the digital realm.

If you want to walk, talk and move with confidence, then our Empowerment through Confidence course is just perfect for you. This course is designed to help you cultivate unshakable self-assurance and embrace the limitless possibilities of your life. You will understand what confidence is all about and how you can come into achieving it. From insightful assessments illuminating your current standing to strategic techniques for overcoming hurdles. Don't let self-doubt hold you back any longer. Invest in yourself and your future by enrolling in Empowerment through Confidence today. Your journey to a more confident, empowered, and successful you starts here. Key Features This Empowerment through Confidence Course Includes: This Empowerment through Confidence Course CPD Certified Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Empowerment through Confidence course is a smart investment in your professional future. Our Empowerment through Confidence course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Empowerment through Confidence course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Empowerment through Confidence course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Empowerment through Confidence Course: Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes Empowerment through Confidence Course Comes with: Understand the essence of confidence and its significance. Evaluate personal confidence levels and identify areas for improvement. Overcome obstacles and develop unwavering self-assurance. Cultivate physical presence and exude confidence through body language. Articulate ideas confidently, commanding attention and respect. Navigate workplace dynamics with confidence and professionalism. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Empowerment through Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Empowerment through Confidence. Moreover, this course is ideal for: Individuals seeking personal and professional growth. Students preparing for academic or career challenges. Professionals aiming to enhance their leadership capabilities. Entrepreneurs striving to exude confidence in their ventures. Anyone desiring to radiate assurance and captivate audiences. Requirements There are no requirements needed to enrol into this Empowerment through Confidence course. We welcome individuals from all backgrounds and levels of experience to enrol into this Empowerment through Confidence course. Career path After finishing this Empowerment through Confidence course you will have multiple job opportunities waiting for you. Some of the the following Job sectors are: Sales Executive Public Relations Officer Event Manager Human Resources Manager Marketing Coordinator Team Leader Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.