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1851 Retail courses

Level 3 Consumer Rights Awareness Training

4.5(3)

By Studyhub UK

Embark on a journey into consumer empowerment with our 'Level 3 Consumer Rights Awareness Training' course. In an era where consumer awareness and rights are paramount, this course stands as a beacon of knowledge, illuminating the path to becoming a savvy and informed consumer. The meticulously crafted curriculum delves into the intricacies of the Consumer Rights Act 2015, offering a comprehensive understanding of legal protections and entitlements. Whether navigating consumer contracts, understanding GDPR, or safeguarding against fraud, this course equips you with the tools to assert your consumer rights and awareness effectively. The Consumer Rights Act 2015 refund policies, a cornerstone of consumer protection, are dissected and explained clearly, ensuring you understand the nuances of refunds, returns, and warranties. Furthermore, this training transcends mere theoretical knowledge by providing real-world applications, making it an indispensable resource for anyone eager to enhance their consumer awareness. By the end of this course, you'll not only be adept at recognizing your rights but also skilled in exercising them in various consumer scenarios. Enrolling in this course is a proactive step towards becoming a vigilant and empowered consumer. It's an investment in yourself, in your rights, and in your ability to navigate the consumer world with confidence and expertise. Don't just be a consumer; be a well-informed one. Join us in this enlightening journey and transform the way you engage with goods and services. Learning Outcomes of Level 3 Consumer Rights Awareness Training: Gain an in-depth understanding of the Consumer Rights Act and its implications on purchases and services. Develop the ability to analyze and interpret consumer contracts, enhancing contract literacy. Understand the nuances of GDPR and its relevance to personal data protection in consumer transactions. Acquire strategies for effective fraud prevention and risk mitigation in consumer activities. Master the knowledge of refund policies under the Consumer Rights Act 2015, empowering you to make informed decisions. Why buy this Level 3 Consumer Rights Awareness Training? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Level 3 Consumer Rights Awareness Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals seeking to enhance their knowledge of consumer rights and protections. Professionals in retail, customer service, and sales aiming to serve customers better. Legal practitioners or students specializing in consumer law and policy. Business owners and entrepreneurs who need to comply with consumer protection regulations. Anyone interested in being an informed and empowered participant in the consumer market. Prerequisites This Level 3 Consumer Rights Awareness Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Consumer Rights Advocate: £25,000 - £40,000 per annum Customer Service Manager: £30,000 - £50,000 per annum Legal Advisor (Consumer Law): £35,000 - £60,000 per annum Retail Operations Manager: £28,000 - £55,000 per annum Compliance Officer: £27,000 - £45,000 per annum Business Consultant (Consumer Affairs): £40,000 - £70,000 per annum Course Curriculum Module 01: Introduction to Consumer Rights Introduction to Consumer Rights 00:13:00 Module 02: The Consumer Rights Act The Consumer Rights Act 00:23:00 Module 03: Consumer Contracts Explained Consumer Contracts Explained 00:20:00 Module 04: General Data Protection Regulations Explained General Data Protection Regulations Explained 00:16:00 Module 05: Fraud Protection Fraud Protection 00:32:00 Mock Exam Mock Exam - Level 3 Consumer Rights Awareness Training 00:20:00 Final Exam Final Exam - Level 3 Consumer Rights Awareness Training 00:20:00

Level 3 Consumer Rights Awareness Training
Delivered Online On Demand2 hours 24 minutes
£10.99

Fashion Design Course

3.5(2)

By Elearncollege

Description Fashion Design Diploma Making a name for yourself in the fashion designing world means gaining entry into one of the most exclusive, prestigious and rewarding career options in the world. You can let your creativity soar by creating your own label or joining some famous fashion houses and rising through their ranks. This is a career choice that has absolutely no limits for those who possess the required skills, creative talent and determination to succeed. Prepared under the expert guidance of fashion experts in the industry, this Fashion Design Diploma has been tailor-made for those who look forward to transforming their passion for fashion into an exciting life-long career. This course is ideal for those who have the flair for creativity in abundance and a willingness to do hard work in order to achieve their goals. It helps amateurs become professionally qualified fashion designers the industry is always on the lookout for. Whether you are already on your way to establishing yourself as a successful designer or are yet to learn the basics of dress designing, this comprehensive diploma could be your means to achieve your dream career. This Online Fashion Design Diploma will teach you the basics of sewing, garment construction, fabric selection, techniques of fabric handling, application of the knowledge of fabrics, coordination of colour and texture, monitoring quality and fit, fashion sketching, techniques of marketing and retail fashion production. Beginning with a broad overview of the fashion design industry as a whole, this online fashion design diploma explores the history of contemporary fashion design and is also an introduction to contemporary trends. What follows is a detailed investigation of key design elements and principles followed by an introduction to dressmaking and sewing. The course ends with an overview of the important steps that are involved in setting up and running a fashion design business, ultimately equipping you to achieve success in this dynamic industry. The Diploma in Fashion Design prepares students for the real world of professional design by teaching them how to run their own fashion design business in a professional and profitable manner. What you will learn 1: Fashion and Style 2: Design Process 3: Textiles 4: Clothing Creation 5: Fashion Marketing 6: Careers in Fashion Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Fashion Design Course
Delivered Online On Demand9 days
£99

Business Development Course

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Business Development Course
Delivered Online On Demand9 hours 53 minutes
£25

Store Cleaning Manager

4.7(160)

By Janets

Register on the Store Cleaning Manager today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Store Cleaning Manager is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Store Cleaning Manager Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Store Cleaning Manager, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:17:00 Module 02: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:22:00 Module 03: Bathrooms and Toilets Bathrooms and Toilets 00:20:00 Module 04: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:16:00 Module 05: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:19:00 Module 06: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:22:00 Module 07: Management of Staff Management of Staff 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Store Cleaning Manager
Delivered Online On Demand2 hours 16 minutes
£25

Book sculptures: how to give pre-loved books a new life

5.0(5)

By The Arienas Collective

Book sculpture paper folding class at The Arienas Collective in Edinburgh City Centre with local artist Panna Chauhan

Book sculptures: how to give pre-loved books a new life
Delivered In-PersonFlexible Dates
£30 to £40

Lino printing onto fabric

5.0(5)

By The Arienas Collective

Learn how to lino print onto fabric in this workshop run by local artist Suzanne Kemplay at The Arienas Collective in Edinburgh City Centre

Lino printing onto fabric
Delivered In-PersonFlexible Dates
£95

Skincare (Dermatology, Beauty Skincare, Cosmetics, & Gel Manicure)

4.7(47)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Skincare (Dermatology, Beauty Skincare, Cosmetics, & Gel Manicure) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unearth the secrets of radiant skin, impressive manicure, and bespoke beauty routines with our exceptional Skincare (Dermatology, Beauty Skincare, & Gel Manicure) bundle! Engage in an incredible learning journey, enriched with 8 comprehensive courses designed to elevate your understanding of the skincare and beauty industry. This exclusive bundle brings together 3 QLS-endorsed courses: Beauty Skincare, Gel Manicure & Nail Artist, and Dermatology & Skincare, offering you a unique opportunity to delve into the theoretical underpinnings of skin health, beauty skincare, and nail artistry. The best part? Each QLS-endorsed course comes with a hardcopy certificate, a testament to your newly acquired knowledge. The skincare journey doesn't stop there. Complement your learning with 5 CPD QS accredited courses. These include Luxury Spa Facial Therapy Course - Step by Step Guide, Makeup Artist, Fashion Store Assistant Training, Personal Hygiene, and Indian Bridal Makeup. These courses provide a comprehensive understanding of varied skincare techniques, beauty industry standards, and grooming essentials. Key Features of the Skincare (Dermatology, Beauty Skincare, & Gel Manicure) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Skincare (Dermatology, Beauty Skincare, & Gel Manicure) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Beauty Skincare QLS Course 02: Gel Manicure & Nail Artist QLS Course 03: Dermatology & Skincare 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Luxury Spa Facial Therapy Course - Step-by-Step GuideCourse 02: Makeup ArtistCourse 03: Fashion Store Assistant TrainingCourse 04: Personal HygieneCourse 05: Indian Bridal Makeup In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self-Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Skincare (Dermatology, Beauty Skincare, & Gel Manicure) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Skincare (Dermatology, Beauty Skincare, & Gel Manicure) Bundle: Understand the fundamentals of dermatology and the importance of skincare. Master the art of gel manicure and nail designing. Apply skincare treatments based on different skin types. Learn about different makeup techniques, including Indian Bridal Makeup. Understand the protocols and best practices in luxury spa facial therapy. Gain knowledge about fashion store operations and personal hygiene principles. This Skincare (Dermatology, Beauty Skincare, & Gel Manicure) bundle is meticulously crafted to offer a holistic learning experience to beauty enthusiasts and aspiring skincare specialists. It covers a wide array of topics, from the fundamentals of dermatology to advanced makeup techniques. This Skincare (Dermatology, Beauty Skincare, & Gel Manicure) bundle kicks off with three QLS-endorsed courses that establish a solid foundation in beauty skincare, gel manicure, and dermatology. Gain insight into skin biology, skin disorders, and corrective skincare techniques. Following this, the bundle delves into five relevant CPD QS accredited courses that cover diverse aspects such as spa facial therapy, makeup artistry, fashion store management, personal hygiene, and unique makeup styles like Indian Bridal Makeup. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on exploring the skincare and beauty industry. Aspiring dermatologists and beauticians who want to deepen their theoretical understanding. Retail professionals aiming to broaden their knowledge in fashion store operations. Anyone interested in learning about personal hygiene and bespoke beauty routines. Career path Beauty Therapist: Average salary range of £18,000 - £25,000 per annum. Dermatology Assistant: Average salary range of £20,000 - £30,000. Makeup Artist: Average salary range of £20,000 and £40,000. Fashion Store Assistant: Average salary range of £15,000 - £22,000. Personal Hygiene Consultant: Average salary range of £20,000 - £35,000. Nail Technician: Average salary range of £15,000 - £25,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Skincare (Dermatology, Beauty Skincare, Cosmetics, & Gel Manicure)
Delivered Online On Demand4 days
£309

Conflict Resolution Course

3.5(2)

By Elearncollege

Description A conflict is a disagreement or argument that is usually serious and protracted in nature. Every person is unique with his own ideas and opinions. Therefore, it is only natural that when two or more people get involved in an activity, disagreements are bound to rise. As long as people respect the ideas and opinions of others and don't find it difficult to follow the ideas that contradict the ones they hold, everything will move smoothly. A disagreement becomes a real conflict when people not only stick to their own beliefs and opinions but also refuse to cordially agree to differ. Workplaces usually provide a divergent environment where people of unalike natures meet and collaborate. Disagreements with co-workers can be seen everywhere, be it in an office, retail store, factory, or non-profit organization. If the workplace provides a setting for at least two people, differences in opinions are bound to arise. This is admissible until the differences and disagreements lead to a conflict. Conflicts can create a difficult atmosphere for all parties involved in it. This can further lead to a reduction in their performance level and waste of valuable resources like time. Conflicts if kept unresolved for a long time can be disastrous to the existence of the business. Nonetheless, not all aspects of conflict are harmful. Handled the right way, conflict can actually create positive changes and make way for new opportunities in your business. Successful conflict resolution is, however, not always easy unless you have exceptional management skills. Conflict Resolution Diploma addresses the common causes of conflict at workplaces and discusses how to resolve them with effective mediation and philosophy. Conflict Resolution Diploma offers a great opportunity for managers to effectively cope with conflict arising between peers or involving subordinates and superiors. Conflict Resolution Diploma is also beneficial to employees who face difficulty in negotiating with other parties and feel they should be ready to face conflicts which may arise in the future. What you will learn 1: An Overview of Conflict Resolution at Work 2: Understanding What People Bring to Conflict 3: Determining How Groups Contribute to Conflict 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 5: Knowing When to Address Conflict 6: Developing a Plan and Preparing for a Meeting 7: Starting a Mediation Meeting and Creating a Working Agenda 8: Negotiating Possible Solutions to a Conflict 9: Offering Proposals and Crafting Agreements 10: Adapting a Conflict Meeting for the Entire Team Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Conflict Resolution Course
Delivered Online On Demand9 days
£99

Skin Health and Disease Awareness Course

5.0(2)

By Training Express

Keeping your skin healthy isn’t just about moisturisers and SPF—it’s about understanding the science behind it. This course offers a clear and focused look into the causes, symptoms and types of common skin conditions, from acne and eczema to infections and inflammatory disorders. With accurate, up-to-date information, learners will gain a solid foundation in skin structure, function and the ways our largest organ responds to both internal and external factors. Designed for individuals with an interest in dermatological wellbeing, beauty, or health care, the content is delivered entirely online and suitable for learners at any stage. Whether you're exploring a personal interest or aiming to build broader knowledge, this course is structured to be informative without drowning you in jargon. It’s all about clarity, relevance, and giving you the confidence to understand skin health with the seriousness it deserves—and just enough wit to keep things human. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Skincare and Skin Structure Module 02: Skin Nutrients Module 03: Skincare Routine and Hygiene Practices Module 04: Lifestyle Factors and Skincare Module 05: Skincare Products and Ingredients Module 06: Reducing Ageing Effects Module 07: Eczema Module 08: Keratinising and Papulosquamous Disorders Module 09: Skin Infections Module 10: Remedies for Acne Prone Skin Module 11: Seasonal Skin Care Learning Outcomes Analyse skin structures for targeted skincare. Formulate personalised skincare routines based on individual needs. Evaluate the impact of lifestyle choices on skin health. Identify and assess skincare products and ingredients effectively. Implement strategies to reduce the effects of ageing on the skin. Apply knowledge to address common skin conditions like eczema and acne. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enhance personal skincare knowledge. Beauty enthusiasts seeking in-depth understanding. Healthcare professionals expanding their expertise. Dermatology assistants looking to deepen their skills. Spa and wellness practitioners aiming for specialised knowledge. Fitness and wellness consultants desiring skin health insights. Cosmetics retail staff enhancing product knowledge. Health-conscious individuals keen on effective skincare practices. Career path Dermatology Assistant Skincare Consultant Wellness Spa Specialist Beauty and Cosmetics Advisor Fitness and Wellness Consultant Cosmetics Retail Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Skin Health and Disease Awareness Course
Delivered Online On Demand1 hour
£12

Complete Customer Service and Communication Skills at QLS Level 3

4.5(3)

By Studyhub UK

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Complete Customer Service and Communication Skills at QLS Level 3
Delivered Online On Demand2 hours 38 minutes
£10.99