1411 Retail courses in Cardiff delivered Online

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Sales force automation is an information system used to integrate and manage all sales, service, and marketing functions. Understand the key functions and benefits to sales and service providers. We will show you how to overcome complaints of time consumption and the benefits to managers and marketing. Learning Objectives Describe sales force automation, Summarize the benefits to sales, service, marketing, and management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements. Learning Objectives Explain the importance of managing customer contacts in a CRM, Implement five must-have features Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Course Description Get instant knowledge from this bite-sized Logistics Management (Advanced): Part 3 course. This course is very short and you can complete it within a very short time. In this Logistics Management (Advanced): Part 3 course you will get fundamental ideas of logistics management, the key understanding of negotiation techniques, transport management and so on. Enrol in this course today and start your instant first step towards learning about the principles of warehousing. Learn faster for instant implementation. Learning Outcome Familiarise with transport management Understand negotiation techniques Gain in-depth knowledge of customer service and logistics Learn about the principles of warehousing How Much Do Logistics Managers Earn? Senior - £68,000 (Apprx.) Average - £46,000 (Apprx.) Starting - £30,000 (Apprx.) Requirement Our Logistics Management (Advanced): Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Logistics Management (Advanced): Part 3 Module 01: Principles of Warehousing 00:25:00 Module 02: Transport Management 00:40:00 Module 03: Negotiation Techniques 00:17:00 Module 04: Customer Service and Logistics 00:32:00 Assignment Assignment - Logistics Management (Advanced): Part 3 00:00:00

THE 9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP It's time to take charge of your sales process. You need a framework that empowers you rather than binds you to their approach. THEIRS - Send me a propsal with you best ideas, processes and price and then I'll disappear. The 9 Steps is a tried and tested process that keeps you in control of the sales conversation and ensures you achieve clear and specific outcomes. I am running a one-hour interactive session, which will be followed 2 weeks later with a one-hour feedback session. Here, you can share your experiences using the process in an open forum and gain further insights.

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Overview This comprehensive course on Inventory Management Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Inventory Management Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Inventory Management Training. It is available to all students, of all academic backgrounds. Requirements Our Inventory Management Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 33 lectures • 04:29:00 total length •Introduction to Inventory Management: 00:04:00 •Introduction to Inventory Management Continues: 00:10:00 •Objective of Inventory Management: 00:11:00 •Level For Inventory: 00:12:00 •Maximum Stock Level: 00:06:00 •Example of Maximum Stock Level: 00:07:00 •Example of Maximum Stock Level Continues: 00:08:00 •Minimum Stock Level: 00:11:00 •Example of Minimum Stock Level: 00:12:00 •Ordering Level: 00:06:00 •Example Ordering Level: 00:08:00 •Danger Or Safety Stock Level: 00:12:00 •Economic Order Quantity: 00:07:00 •Cost Of Inventory: 00:07:00 •Optimal Quantity to Order: 00:08:00 •Optimal Quantity to Order Continues: 00:06:00 •EOQ: 00:07:00 •Example of EOQ: 00:10:00 •Price Discount and EOQ Example: 00:09:00 •Price Discount and EOQ Example Continues: 00:07:00 •EOQ Lead Time: 00:10:00 •ABC Analysis: 00:07:00 •Illustration: 00:06:00 •Procurement Process: 00:07:00 •Procurement Process Continues: 00:07:00 •Pricing Of Stores Receipts: 00:04:00 •Illustration Pricing Of Stores: 00:10:00 •Methods of Inventory Valuations: 00:11:00 •FIFO Inventory Valuation: 00:09:00 •FIFO Inventory Valuation Continues: 00:07:00 •LIFO Inventory Valuation Continues: 00:08:00 •Average Cost Methods: 00:07:00 •Just In Time Inventory: 00:08:00

Protecting your back isn’t just about lifting with your legs—it starts with the right knowledge. This CPD Accredited Manual Handling Training course is designed to give individuals and professionals a clear, no-nonsense understanding of how to move and handle objects safely in the workplace. Whether you're in logistics, care, retail, or office-based roles, the course keeps things straightforward while covering the essential principles of safe movement, posture, and injury prevention. Delivered entirely online, this course fits neatly around your schedule—no heavy lifting required. It’s informative, accessible, and built to sharpen awareness of everyday risks that can often go unnoticed. With engaging content, visual aids, and clear guidance, it’s an ideal way to stay informed and up to date. Learn how to handle tasks sensibly, reduce strain on your body, and apply smart techniques that support long-term wellbeing at work. Course Curriculum: Module 01: Introduction, Legislation and Guidance Module 02: Manual Handling Hazards and Injuries Module 03: Manual Handling Risk Assessments Module 04: Controlling and Reducing the Risks Module 05: Safe Lifting Techniques Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Manual Handling Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Manual Handling Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Manual Handling Training - CPD Accredited training.