1282 Retail courses in Newry delivered On Demand

The Retail and Operation Management is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Retail and Operation Management consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:12:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:16:00 Module 04: Retail Pricing Retail Pricing 00:31:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:13:00 Module 06: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 07: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 08: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 09: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:18:00 Module 10: Health & Safety for Retail Stores Health and Safety for Retail Stores 00:20:00 Mock Exam Mock Exam - Retail and Operation Management 00:20:00 Final Exam Final Exam - Retail and Operation Management 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview  Get instant knowledge from this bite sized Retail Management Part-3 (Advanced) course. This course is very short and you can complete it within a very short time. This Retail Management Part - 3 ( Advance) course you will get advanced ideas and knowledge of retail retail management. Enrol in this course today and start your instant first step towards retail management. Learn faster for instant implementation.  Learning Outcome  Key techniques of customer communication Key strategies of sales process Learn how to deal with customers effectively Learn about consumer right act How Much Retail Manager Earn Senior - £34,000(Appx.) Mid Career - £31,000(Appx.) Starting - £28,ooo(Appx.) Requirements Our Retail Management Part-3 (Advanced) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Retail Management Part-3 (Advanced) Module 01: Negotiate the Right Deal with Suppliers 00:12:00 Module 02: Management Skills for Leading Your Team 00:17:00 Module 03: Selling in Multiple Channels 00:21:00 Module 04: Retail Brand Management 00:16:00 Module 05: Develop Store Security Procedures 00:16:00 Module 06: Health & Safety for Retail Stores 00:21:00 Assignment Assignment - Retail Management Part-3 (Advanced) 00:00:00

Are you wondering how retail business works? Or are you someone who is the retail business sector and would want to improve your skills and knowledge? Do you want to know the factors that could help in improving your business? Then this course will answer your concerns about the retail business. Description: To start a business is already an accomplishment since starting up one undergoes through a lot of processes. So the next thing you should do is to be able to have a sustainable business that will last for the next years. For this, you have to figure out how to make it become unique and be able to market it effectively. In this course, you will be able to be guided on the steps on how to succeed in your retail business. In this course, you will learn if the retail business is the right business for you and how you would be able to succeed. You will also learn the benefits of having your own business and learn how to make a business plan. You also have to assess the business you have if you can sustain it. Lastly, this course will set you up for a profession in a business administration condition where you will have the capacity to perform business-related exercises effectively. Who is the course for? Professionals, businessmen, and entrepreneurs who are in the retail business sector People who have an interest in retail business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Retail Business Niches would be beneficial for the following careers: Brand Manager Business Development Group Account Director Marketing Manager Public Relations Officer Sales Specialist Strategist. Retail Business Niches Introduction To Retail Business 00:30:00 What Are The Benefits of Owning Your Own Business? 01:00:00 No Business Plan = FAILURE! 00:30:00 What Kind of Business Should Your Business Be? 00:30:00 Corporation 00:15:00 What Type of Business Should You Start? 00:15:00 What Type of Business Am I interested In? 00:30:00 Who Is, What Is, Where Is Your Market? 00:30:00 What CAN You Do? 00:15:00 Identify Your Competitors 00:15:00 Registrations Permits and Licensing 00:30:00 Location! Location! Location! 00:15:00 How To Market Your Business 00:30:00 Merchandising and Inventory 00:15:00 Common Mistakes for New Businesses 01:00:00 Time To Get Started! 00:15:00 Mock Exam Mock Exam-Retail Business Niches 00:20:00 Final Exam Final Exam-Retail Business Niches 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Business Retail and Supply Chain Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Business Retail and Supply Chain Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Business Retail and Supply Chain Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Business Retail and Supply Chain Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Retail Management Course 02:Certificate in Purchasing and Procurement Course 03:Supply Chain Management Course 04:Merchandising Course 05:Visual Merchandising Diploma Course 06:Operations Management Course 07:Sales Skills Course 08:Strategic Planning and Analysis for Marketing Course 09:The Ultimate Sales Training Blueprint: How To Master Sales Course 10:Digital Marketing Course 11:Social Media Marketing Strategy Course 12:Digital Marketing - Growth Hacking Techniques - Online Course Course 13:Product Management Course 14:Digital Product Management Course 15:Facilities Management Diploma Course 16:Strategic Business Management - Online Diploma Course Course 17:Commercial Management Course 18:Business Plan Course 19:Lead Generation and Attraction Marketing Training Course 20:Video Marketing Strategy Course 21:Instagram Marketing Course 22:Youtube Marketing Strategy Course 23:TikTok Marketing Course 24:Content Creation and Content Marketing Certificate Course 25:Fundamentals of Business Analysis Course 26:Business Intelligence Analyst Course Course 27:Financial Management Course 28:Purchase Ledger Course 29:Store Assistant Course 30:Customer Relationship Management 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Business Retail and Supply Chain Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Business Retail and Supply Chain Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Business Retail and Supply Chain Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Business Retail and Supply Chain Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields. Certificates Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included Upon successful completion of the course, you will be eligible to order QLS Endorsed Hardcopy Certificate titled 'Diploma in Retail Management at QLS Level 5' Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.

Course Description Get instant knowledge from this bite-sized Retail Management Diploma Part - 4 course. This course is very short and you can complete it within a very short time. In this Retail Management Diploma Part - 4 course you will get fundamental ideas of retail management, the key strategy of management skills for leading your team, the consumer rights act and so on. Enrol in this course today and start your instant first step towards management skills for leading your team. Learn faster for instant implementation. Learning Outcome Familiarise with management skills for leading your team Understand consumer rights act Deepen your understanding of health & safety for retail stores Strengthen retail brand management Know how to sell in multiple channels How Much Do Retail Managers Earn? Senior - £52,000 (Apprx.) Average - £34,000 (Apprx.) Starting - £22,000 (Apprx.) Requirement Our Retail Management Diploma Part - 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Retail Management Diploma Part - 4 Module 01: Management Skills for Leading Your Team 00:17:00 Module 02: Selling in Multiple Channels 00:21:00 Module 03: Retail Brand Management 00:16:00 Module 04: Health & Safety for Retail Stores 00:21:00 Module 05: Consumer Rights Act 00:15:00 Assignment Assignment - Retail Management Diploma Part - 4 00:00:00

Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Mock Exam Mock Exam- Retail Customer Service Diploma 00:20:00 Final Exam Final Exam- Retail Customer Service Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Embark on a comprehensive journey into the dynamic world of retail and warehouse management through this course. Explore essential modules ranging from retail strategy, buying, and pricing to supply chain management, sales processes, and customer interactions. Uncover the significance of consumer behavior, effective communication, and targeted marketing in the retail industry. Delve into retail psychology, negotiation with suppliers, and store security procedures. Learn the art of leading a retail team and delve into selling strategies across multiple channels. Understand the importance of brand management, health and safety, and consumer rights in a retail context. Learning Outcomes: Grasp the fundamentals of retail management, strategy, and operations. Understand the intricacies of retail buying, pricing, and merchandising. Master supply chain management principles and their relevance in retail. Learn effective sales processes and customer checkout interactions. Analyze consumer behavior and implement targeted marketing strategies. Develop strong communication skills for optimal customer engagement. Navigate the psychological aspects of retail behavior and consumer choices. Comprehend legal aspects including the Consumer Rights Act. Why buy this Retail and Warehouse Management?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail and Warehouse Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Retail and Warehouse Management course is ideal for Aspiring retail and warehouse managers. Current retail professionals seeking comprehensive training. Individuals transitioning from customer service to retail roles. Anyone interested in understanding the dynamic retail industry. Prerequisites This Retail and Warehouse Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Manager - Average Earnings: £25,000 - £40,000 per year. Warehouse Manager - Average Earnings: £25,000 - £40,000 per year. Operations Manager - Average Earnings: £30,000 - £50,000 per year. Store Manager - Average Earnings: £20,000 - £35,000 per year. Supply Chain Coordinator - Average Earnings: £22,000 - £32,000 per year. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07:Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 11: Retail Psychology Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures Develop Store Security Procedures 00:16:00 Module 14: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 15: Selling in Multiple Channels Selling in Multiple Channels1 00:21:00 Module 16: Retail Brand Management Retail Brand Management 00:16:00 Module 17: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:21:00 Module 18: Consumer Rights Act Consumer Rights Act 00:15:00 Mock Exam Mock Exam - Retail and Warehouse Management 00:20:00 Final Exam Final Exam - Retail and Warehouse Management 00:20:00

Course Description Get instant knowledge from this bite sized Retail Management Part -1 ( Fundamental) course. This course is very short and you can complete it within a very short time. This Retail Management Part -1 ( Fundamental) course you will get fundamental ideas of retail buying and merchandising, key strategy of retail pricing, retail psychology and so on. Enrol in this course today and start your instant first step towards retail management. Learn faster for instant implementation. What You Will Learn Key techniques of retail pricing Key strategies of retail buying and merchandising Learn how to manage supply chain Strategies to choose suitable retail location How Much Retail Manager Earn Senior - £34,275 Mid Career - £31,182 Starting - £28,540 FAQ's Who is this course for? This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills. Do I need prior qualifications to take the course? No prior qualifications are needed to take this course. When and where can I study the course? You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning! Is there a test at the end of the course? Yes, there is a test at the end of the course. Once you've completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want. What happens if I fail the test? Don't worry if you fail the test, you can retake it as many times as you want. How long do I have to wait to start the course after payment? You don't have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details. How can I pay for the course? We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure. When will I receive my certificate? After you complete the course, you'll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate. Reviews Certificate Retail Management Part-1 (Fundamentals) Module 01: Introduction to Retail Management 00:22:00 Module 02: Retail Buying and Merchandising 00:17:00 Module 03: Retail Pricing 00:32:00 Module 04: Retail Strategy 00:13:00 Module 05: Retail Psychology 00:13:00 Module 06: Choosing a Retail Location 00:14:00 Module 07: Supply Chain Management in Retailing 00:12:00 Assignment Assignment - Retail Management Part-1 (Fundamentals) 00:00:00

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Description: The Retail and Operation Management Diploma is designed to provides career advancement and progression opportunities. This course offers you the latest retail management knowledge which reflects current industry trends and challenges. It will introduce you to proven retail strategies and tactics. Key areas include: Motivating a team to increase sales, manage stock levels, analyze sales figures, use IT to record sales figures and data analyze, employee management, cost management, store atmosphere, visual merchandising, retail buying, transportation and distribution, location and store design. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail and Operation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail and Operation Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Fundamentals Of Retail Management Introduction to Retail Management 00:30:00 Handling Merchandise in Retail Management 00:30:00 Structure of Your Business 01:00:00 The Sales Process and Checkout 00:30:00 POS (Point of Sale) Retail System 00:15:00 Importance of Consumer Behaviour 00:30:00 Importance of Communication in Retail Industry 00:15:00 Choosing a Retail Store Location 00:30:00 Develop Store Security Procedures 00:15:00 Management Skills For Leading Your Team 00:15:00 Retail Marketing 00:15:00 Role of Coupons in Retail Marketing 00:15:00 Retail Brand Management 00:15:00 Retail Operation Management Introduction to Retail Operations 00:15:00 Process Management 00:15:00 The Scope Of Operations Management 00:15:00 Managing The Store 00:15:00 Manage Your Suppliers 00:30:00 Negotiate The Right Deal With Suppliers 00:30:00 Functions Of The Retail Store 00:15:00 Responsibilities In The Retail Store 00:15:00 Effective Inventory Management 01:00:00 Retail Customer Service Strategy 00:15:00 Retail Customer Service Management 00:15:00 Quality management standards 00:30:00 Health And Safety Obligations For Retailers 00:15:00 Consumer Rights Act 00:30:00 Mock Exam Mock Exam- Retail and Operation Management Diploma 00:30:00 Final Exam Final Exam- Retail and Operation Management Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00