Name: Customer Service – getting it right
Price: 294 GBP
Availability: InStock

Airdrie

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Mangates

Practical Sales Skills 1 Day Workshop in Airdrie

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Chester

Practical Sales Skills 1 Day Workshop in Chester

Gloucester

Practical Sales Skills 1 Day Workshop in Gloucester

Birmingham

Lancaster

London

Manchester

<h2 data-mce-fragment="1" style="color: rgb(var(--color-foreground)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color-foreground));">Summary</h2><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">This qualification is designed for those new to running or looking to run, licensed retail premises.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Covers the areas of management responsibility that are essential to run a licensed retail business successfully. These include stock control, employment law, financial management, marketing and merchandising, staff recruitment &amp; training.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The ALHO Award in Licensed Hospitality Operations is a three-day course or 30 guided learning hours.</strong></p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);">This course can also be delivered online.</strong><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);">What does the Award in Licensed Hospitality Operations course comprise of?</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The qualification consists of 12 sections:</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><br fr-original-style="" style="box-sizing: border-box;"></p><ul style="color: rgba(18, 18, 18, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><li fr-original-style="" style="box-sizing: border-box;">Cash security and stock control</li><li fr-original-style="" style="box-sizing: border-box;">Catering</li><li fr-original-style="" style="box-sizing: border-box;">Customer service</li><li fr-original-style="" style="box-sizing: border-box;">Employment law</li><li fr-original-style="" style="box-sizing: border-box;">Financial management</li><li fr-original-style="" style="box-sizing: border-box;">Gaming and machine income</li><li fr-original-style="" style="box-sizing: border-box;">Health and safety at work</li><li fr-original-style="" style="box-sizing: border-box;">Recruitment, induction, and management of staff</li><li fr-original-style="" style="box-sizing: border-box;">Marketing and merchandising</li><li fr-original-style="" style="box-sizing: border-box;">Product knowledge &amp; preparation for service</li><li fr-original-style="" style="box-sizing: border-box;">Key legislation for retailing responsibly and trading within the law</li><li fr-original-style="" style="box-sizing: border-box;">Crime prevention.</li></ul><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Summary
This qualification is designed for those new to running or looking to run, licensed retail premises.
Covers the areas of management responsibility that are essential to run a licensed retail business successfully. These include stock control, employment law, financial management, marketing and merchandising, staff recruitment & training.
The ALHO Award in Licensed Hospitality Operations is a three-day course or 30 guided learning hours.
This course can also be delivered online.

What does the Award in Licensed Hospitality Operations course comprise of?
The qualification consists of 12 sections:


Cash security and stock control
Catering
Customer service
Employment law
Financial management
Gaming and machine income
Health and safety at work
Recruitment, induction, and management of staff
Marketing and merchandising
Product knowledge & preparation for service
Key legislation for retailing responsibly and trading within the law
Crime prevention.







Knight Training (UK) Ltd

Retail Management

Alcohol Licensing

Bar Professional

Do you want to get some training in the hospitality sector?
We are waiting here for you in Knight Training, come to get your Award in Licensed Hospitality Operations now and train with us! 
This qualification is designed for those new to running or looking to run, licensed retail premises.
Don't waste any more time and give us a call on 0330 999 3199 to find more about it!

ALHO – Award in Licensed Hospitality Operations

General Admission

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A NEW, 4 hour beginners mosaic workshop run by Jacky Cox of Mossy Mosaic.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">More details coming soon...</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More information&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Arienas Collective workshops, courses and events are run from a supportive and welcoming home-based environment within a Georgian mews home in Edinburgh&rsquo;s City Centre New Town. We invite you to join us, leave any day-to-day worries behind, and immerse yourself in being creative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All the equipment and materials you will need are included in the price, unless stated otherwise, plus light refreshments (a selection of Shibui teas, coffee, hot chocolate, and sweet or savoury snacks).&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On full day workshops you are welcome to bring your own lunch to eat inside or out; or there are a wide range of independent sit-in or takeaway delis, caf&eacute;s, and restaurants, plus supermarkets, within a 5-10 minute walk.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">PLEASE NOTE:&nbsp;</em></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Our workshop space is on the first-floor of a Georgian mews building and unfortunately we do not have lift access.&nbsp;</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The workshop space is in our home which is&nbsp;</em><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">not</em></strong><em fr-original-style="" style="box-sizing: border-box;">&nbsp;nut free. Please let us know of any skin or food allergies before booking.&nbsp;</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">We require a minimum number of bookings to ensure we can pay our creatives a fair fee, and for this reason bookings are non-refundable. Should we have to cancel, we will offer you the option to swap to an alternative date or workshop, or to request a refund.</em></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Private workshop bookings</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most of our workshops are also available to book for small private get-togethers; themed wedding and birthday celebrations; corporate team building and well-being purposes; and as in-store retail events. For larger groups, many of our workshops can be brought to a location of your choice. <a href="mailto:lynn@thearienascollective.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Email Lynn</a> for more information.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Age restrictions</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.</p>

Make a gorgeous mosaic mirror with local maker Jacky Cox from Mossy Mosaic. 

You will learn how to safely cut reclaimed china using a wheeled nipper. 

Applying a 'crazy paving' method you'll form your pieces into a creation to be proud of! 

There will be lots of lovely china for you to choose from, or you can bring your own special (perhaps broken) cups, saucers or plates to use in your mirror design. 

Jacky will guide you through every stage of the process, including how to grout your finished piece. 

If you have previously attended one of Jacky's workshops and are confident using a wheeled nipper you may decide to be more adventurous in your cutting technique: additional guidance will be provided for anyone at an intermediate level.



More information 
The Arienas Collective workshops, courses and events are run from a supportive and welcoming home-based environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind, and immerse yourself in being creative.
Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. 
All the equipment and materials you will need are included in the price, unless stated otherwise, plus light refreshments (a selection of Shibui teas, coffee, hot chocolate, and sweet or savoury snacks). 
On full day workshops you are welcome to bring your own lunch to eat inside or out; or there are a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus supermarkets, within a 5-10 minute walk.
PLEASE NOTE: 
Our workshop space is on the first-floor of a Georgian mews building and unfortunately we do not have lift access.
The workshop space is in our home which is not nut free. Please let us know of any skin or food allergies before booking.
We require a minimum number of bookings to ensure we can pay our creatives a fair fee, and for this reason bookings are non-refundable. Should we have to cancel, we will offer you the option to swap to an alternative date or workshop, or to request a refund.


Private workshop bookings
Most of our workshops are also available to book for small private get-togethers; themed wedding and birthday celebrations; corporate team building and well-being purposes; and as in-store retail events. For larger groups, many of our workshops can be brought to a location of your choice. Email Lynn for more information.
Age restrictions
Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.

The Arienas Collective

Mosaic

Learn how to make a mosaic mirror with Mossy Mosaic hosted at The Arienas Collective in Edinburgh City Centre

Make a mosaic mirror with Mossy Mosaic

Sunderland

Practical Sales Skills 1 Day Workshop in Sunderland

Northampton

Practical Sales Skills 1 Day Workshop in Northampton

Arbroath

Practical Sales Skills 1 Day Workshop in Arbroath

Chichester

Practical Sales Skills 1 Day Workshop in Chichester

Nottingham

<h3 fr-original-style=" color: rgb(34, 34, 34);" id="isPasted" style="color: rgb(34, 34, 34); box-sizing: border-box;">Overview</h3><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">Front line staff &ndash; are ultimately the Ambassadors for the company &ndash; whether they are dealing with suppliers, customers, or colleagues it is vital they get it right.</p><h3 fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;">Aim</h3><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">This highly practical day enables participants to review and explore the true meaning of &ldquo;excellent customer service&rdquo;. It focuses on the challenges &ndash; and rewards &ndash; of managing both internal and external customers effectively face to face and over the telephone.</p><div fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); box-sizing: border-box;"><span fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;">&ldquo;I meet customers every day in my job &ndash; no two people are the same! This course has enabled me to ensure that I am&nbsp;<em fr-original-style=" color: rgb(153, 153, 153);" style="color: rgb(153, 153, 153); box-sizing: border-box;">always</em>&nbsp;providing excellent service, even with those more &ldquo;difficult&rdquo; customers! Thanks Challenge!&rdquo;<p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">Nicola Parry, Customer Advisor retail sector</p></span></div><h3 fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;">Content</h3><p fr-original-style=" color: rgb(68, 68, 68);" style="color: rgb(68, 68, 68); font-size: 16px; box-sizing: border-box;">By the end of the course, delegates will:<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><ul fr-original-style="" style="box-sizing: border-box;" type="disc"><li fr-original-style="" style="box-sizing: border-box;">Understand the differences between customer service and customer care and why they are so vital to any business.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to communicate face to face with both internal and external customers in a confident and professional manner</li><li fr-original-style="" style="box-sizing: border-box;">Understand the importance of creating a good first impression</li><li fr-original-style="" style="box-sizing: border-box;">Be more self aware of both the verbal and non verbal signals that they display when communicating face to face and over the telephone with colleagues, suppliers and customers</li><li fr-original-style="" style="box-sizing: border-box;">Be able to deal more effectively with &ldquo;difficult&rdquo; customers and complaints with a view to achieving mutually acceptable outcomes to ensure continued relationships into the future</li></ul><p></p>

Overview
Front line staff – are ultimately the Ambassadors for the company – whether they are dealing with suppliers, customers, or colleagues it is vital they get it right.
Aim
This highly practical day enables participants to review and explore the true meaning of “excellent customer service”. It focuses on the challenges – and rewards – of managing both internal and external customers effectively face to face and over the telephone.
“I meet customers every day in my job – no two people are the same! This course has enabled me to ensure that I am always providing excellent service, even with those more “difficult” customers! Thanks Challenge!”
Nicola Parry, Customer Advisor retail sector
Content
By the end of the course, delegates will:
Understand the differences between customer service and customer care and why they are so vital to any business.
Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
Be able to communicate face to face with both internal and external customers in a confident and professional manner
Understand the importance of creating a good first impression
Be more self aware of both the verbal and non verbal signals that they display when communicating face to face and over the telephone with colleagues, suppliers and customers
Be able to deal more effectively with “difficult” customers and complaints with a view to achieving mutually acceptable outcomes to ensure continued relationships into the future


Challenge Consulting

Customer Service - Getting it Right - 1 day training course delivered in Nottingham
Enables participants to review and explore the true meaning of “excellent customer service”. It focuses on the challenges – and rewards of managing both internal and external customers effectively face to face and over the telephone.

Customer Service – getting it right

Course Summary

This course provides a comprehensive introduction to foodborne viruses, focusing on their properties, transmission, and impact on food safety. 

Designed for professionals at all levels, it covers detection methods, contamination risks, and prevention strategies to help businesses mitigate viral threats in food supply chains. 

Delivered by an industry expert, the course includes an interactive Q&A session for deeper insights. No prior knowledge is required.

Key learning objectives

Understand properties &classifications of foodborne viruses 
Explore transmission pathways
Learn strategies for detection, mitigation and prevention

​Who should attend

Technical managers
Food Business Operators (FBOs)
Individuals engaged in the production of foods, handling of foods, retail and hospitality sectors

​Pre-requisites

There are no entry requirements to this course.

Programme Outline

Properties and classifications of foodborne viruses
Exploring transmission pathways
Identifying symptoms
Understanding the mechanisms of viral contamination
Methods for detection of foodborne viruses
Strategies for control and prevention
Q&A – Ask the expert

Instructor credentials
This training course is delivered by qualified and experienced trainers. This is our lovely team of trainers.

ASK SONIA LTD

Health & Hygiene

Food Safety

Food Science

Food & Hygiene

Food Handling

HACCP

This course provides a comprehensive introduction to foodborne viruses, focusing on their properties, transmission, and impact on food safety. Designed for professionals at all levels, it covers detection methods, contamination risks, and prevention strategies to help businesses mitigate viral threats in food supply chains. Delivered by an industry expert, the course includes an interactive Q&A session for deeper insights. No prior knowledge is required.

Food Safety Course: Understanding and Preventing Foodborne Viruses

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					<div><p>Retail Operations is the key to success in the ever-changing retail landscape. With this comprehensive course, learn how to manage all aspects of your retail business, from strategy development to supply chain management to customer experience.</p><p>Step into the bustling realm of Retail Operations, where every decision counts and every strategy sets a new direction. This course unfolds the multiple layers of the retail world, from strategy development to the intricate dance of procurement and merchandising. Learn to set the right price, ensuring that your products attract consumers and promise profitability.</p><p>But that's just the tip of the iceberg. As you venture further, the course will illuminate the vital realm of supply chain management and the pulse of consumer behavior. Master the art of choosing the perfect retail location, striking deals with suppliers, and understanding the core values that drive your consumers. Managing multiple retail channels has become more crucial with evolving markets and digital expansions. We've got you covered.</p><p>Towards the end, leadership takes center stage. Become proficient in essential management techniques that are tailored for the retail landscape. Equip yourself with the knowledge of retail store health, safety guidelines, and the indispensable Consumer Rights Act. This course is your ticket to mastering the vast world of Retail Operations, ensuring you stand out and thrive in this dynamic industry.</p></div>
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										<span>Manage your supply chain efficiently and effectively</span>
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										<span>Understand and apply consumer behavior principles</span>
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										<span>Select the right retail location for your business</span>
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										<span>Manage multiple retail channels effectively</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Equip yourself with the tools for optimal decision-making in retail</span>
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										<span>Stay updated on the latest retail safety guidelines</span>
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										<span>Earn a certificate of completion that can be added to your resume</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>A basic understanding of the retail industry.</span>
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										<span>An open mindset for learning new concepts.</span>
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										<span>Access to a computer and the internet.</span>
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Retail Operations is the key to success in the ever-changing retail landscape. With this comprehensive course, learn how to manage all aspects of your retail business, from strategy development to supply chain management to customer experience.
Step into the bustling realm of Retail Operations, where every decision counts and every strategy sets a new direction. This course unfolds the multiple layers of the retail world, from strategy development to the intricate dance of procurement and merchandising. Learn to set the right price, ensuring that your products attract consumers and promise profitability.
But that's just the tip of the iceberg. As you venture further, the course will illuminate the vital realm of supply chain management and the pulse of consumer behavior. Master the art of choosing the perfect retail location, striking deals with suppliers, and understanding the core values that drive your consumers. Managing multiple retail channels has become more crucial with evolving markets and digital expansions. We've got you covered.
Towards the end, leadership takes center stage. Become proficient in essential management techniques that are tailored for the retail landscape. Equip yourself with the knowledge of retail store health, safety guidelines, and the indispensable Consumer Rights Act. This course is your ticket to mastering the vast world of Retail Operations, ensuring you stand out and thrive in this dynamic industry.
 Learning outcome
Develop and implement a retail strategy
Select and source the right products for your retail business
Set competitive and profitable prices
Manage your supply chain efficiently and effectively
Understand and apply consumer behavior principles
Select the right retail location for your business
Negotiate effectively with suppliers
Apply essential management and leadership skills
Manage multiple retail channels effectively
 Why should I take this course?
Gain a holistic understanding of the retail landscape
Equip yourself with the tools for optimal decision-making in retail
Stay updated on the latest retail safety guidelines
Understand consumer rights to ensure business compliance
Earn a certificate of completion that can be added to your resume
Boost your career prospects
 Career Path
Retail Manager
Store Manager
Assistant Store Manager
Visual Merchandiser
Buyer
Supply Chain Manager
Customer Service Manager
Marketing Manager
Brand Manager
Entrepreneur
 Requirements
A basic understanding of the retail industry.
An open mindset for learning new concepts.
Access to a computer and the internet.

Skill Up

Operations Management

Online Course Marketing

Business Leadership

Restaurant Management

Sales Management

In today's competitive retail landscape, having a deep understanding of retail operations is more important than ever. This course will give you the essential knowledge and skills to manage a successful retail business.

Retail Operations

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					<div><h3><strong><span>Overview</span></strong></h3></div>
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					<div><p>This Retail: Retail Assistant course will unlock your full potential and will show you how to <strong>excel in a career in Retail: Retail Assistant</strong>. So upskill now and reach your full potential. Everything you need to get started in Retail: Retail Assistant is available in this course.</p><p>Learning and progressing are the hallmarks of personal development. This Retail: Retail Assistant will <strong>quickly teach you the must-have</strong> <strong>skills</strong> needed to start in the relevant industry.</p></div>
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					<div><h3><strong><span>In This Mental Health Course, You Will:</span></strong></h3></div>
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					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Retail: Retail Assistant skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts.</li><li>Learn in-demand Retail: Retail Assistant skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
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					<div><p>This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field. </p><p>The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant <strong>certificate</strong> that can change your professional career forever.</p></div>
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				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
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					<div></div>
				</div>
				</div>
				<div>
				<div>
					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Retail: Retail Assistant course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
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		</section>
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			</div>
		</div>
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							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Retail: Retail Assistant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Introduction to Retail Management</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Retail Strategy</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Importance of Consumer Behaviour</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: The Importance of Communicating with Customers</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: Consumer Rights Act</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
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						</div>

Overview
This Retail: Retail Assistant course will unlock your full potential and will show you how to excel in a career in Retail: Retail Assistant. So upskill now and reach your full potential. Everything you need to get started in Retail: Retail Assistant is available in this course.
Learning and progressing are the hallmarks of personal development. This Retail: Retail Assistant will quickly teach you the must-have skills needed to start in the relevant industry.
In This Mental Health Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Retail: Retail Assistant skills to help you advance your career.
Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts.
Learn in-demand Retail: Retail Assistant skills that are in high demand among UK employers, which will help you to kickstart your career.
This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field. 
The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand. 
And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Retail: Retail Assistant course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Retail: Retail Assistant course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Retail: Retail Assistant			
	Module 01: Introduction to Retail Management		00:22:00
	Module 02: Retail Strategy		00:13:00
	Module 03: The Sales Process and Dealing with Customers at the Checkout		00:10:00
	Module 04: Importance of Consumer Behaviour		00:12:00
	Module 05: The Importance of Communicating with Customers		00:18:00
	Module 06: Retail Psychology		00:13:00
	Module 07: Consumer Rights Act		00:15:00

IOMH - Institute of Mental Health

Retail

Retail: Retail Assistant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Retail Psychology</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unlock the secrets of successful retailing with our comprehensive Retail Psychology course. This expertly designed program will teach you about different retail strategies, consumer behaviour, and effective sales processes. Over eleven detailed modules, you&rsquo;ll explore everything from pricing strategies and customer communication to selecting the perfect retail location and understanding the Consumer Rights Act.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Whether you&rsquo;re a new entrepreneur or a retail professional looking to enhance your skills, this course offers valuable insights into the psychological factors that drive consumer decisions and the strategic elements that can make or break a retail business.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Retail Psychology is a journey into the heart of the retail world. Each module is crafted to provide you with a comprehensive understanding of the retail landscape, equipping you with the tools and knowledge necessary to thrive in this dynamic industry. By the end of this course, you&rsquo;ll not only comprehend the theory behind retail success but also be able to apply these principles in real-world scenarios, transforming your career and business prospects.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course doesn&rsquo;t just promise a strong educational experience. It makes the way for a lucrative and fulfilling career in one of the most dynamic industries in the UK. Enrol now and take the first step towards mastering the art and science of retailing!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Will You Learn?</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon completing this Retail Psychology course, you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master the fundamentals of Retail Psychology and its impact on consumer behaviour.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Develop comprehensive Retail Strategies to maximise business growth.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain expertise in Retail Pricing to optimise profitability.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand Consumer Behaviour and its influence on the buying process.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enhance customer experience through effective Sales Processes and Checkout interactions.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn to identify and target trends and customers effectively.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Improve customer engagement through strategic communication techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Negotiate advantageous deals with suppliers to boost your business.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Make informed decisions about Retail Locations to attract the right clientele.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Navigate the Consumer Rights Act for compliant business operations.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Implement Health and safety standards in Retail Stores for a safe shopping environment.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retail Psychology Course Curriculum&nbsp;</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Retail Psychology &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: Retail Strategy &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Retail Pricing &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Importance of Consumer Behaviour &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: The Sales Process and Dealing with Customers at the Checkout &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Taking Trends and Targeting Customers Effectively &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: The Importance of Communicating with Customers &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Negotiate the Right Deal with Suppliers &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Choosing a Retail Location &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Consumer Rights Act &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Health &amp; Safety for Retail Stores</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Teachers Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Some of our website features are:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This is a dedicated website for teaching</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">24/7 tutor support</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interactive Content</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Affordable price</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Courses accredited by the UK&#39;s top awarding bodies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">100% online</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Flexible deadline</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No formal entry requirements. You need to have:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passion for learning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A good understanding of the English language</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Be motivated and hard-working</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Over the age of 16.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CPD Certification from The Teachers Training</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</span></p>

Retail Psychology
Unlock the secrets of successful retailing with our comprehensive Retail Psychology course. This expertly designed program will teach you about different retail strategies, consumer behaviour, and effective sales processes. Over eleven detailed modules, you’ll explore everything from pricing strategies and customer communication to selecting the perfect retail location and understanding the Consumer Rights Act. 
Whether you’re a new entrepreneur or a retail professional looking to enhance your skills, this course offers valuable insights into the psychological factors that drive consumer decisions and the strategic elements that can make or break a retail business.
Retail Psychology is a journey into the heart of the retail world. Each module is crafted to provide you with a comprehensive understanding of the retail landscape, equipping you with the tools and knowledge necessary to thrive in this dynamic industry. By the end of this course, you’ll not only comprehend the theory behind retail success but also be able to apply these principles in real-world scenarios, transforming your career and business prospects.
This course doesn’t just promise a strong educational experience. It makes the way for a lucrative and fulfilling career in one of the most dynamic industries in the UK. Enrol now and take the first step towards mastering the art and science of retailing!
What Will You Learn?
Upon completing this Retail Psychology course, you will be able to:
Master the fundamentals of Retail Psychology and its impact on consumer behaviour.
Develop comprehensive Retail Strategies to maximise business growth.
Gain expertise in Retail Pricing to optimise profitability.
Understand Consumer Behaviour and its influence on the buying process.
Enhance customer experience through effective Sales Processes and Checkout interactions.
Learn to identify and target trends and customers effectively.
Improve customer engagement through strategic communication techniques.
Negotiate advantageous deals with suppliers to boost your business.
Make informed decisions about Retail Locations to attract the right clientele.
Navigate the Consumer Rights Act for compliant business operations.
Implement Health and safety standards in Retail Stores for a safe shopping environment.
Retail Psychology Course Curriculum 
Module 01: Retail Psychology
Module 02: Retail Strategy
Module 03: Retail Pricing
Module 04: Importance of Consumer Behaviour
Module 05: The Sales Process and Dealing with Customers at the Checkout
Module 06: Taking Trends and Targeting Customers Effectively
Module 07: The Importance of Communicating with Customers
Module 08: Negotiate the Right Deal with Suppliers
Module 09: Choosing a Retail Location
Module 10: Consumer Rights Act
Module 11: Health & Safety for Retail Stores
Why Choose Teachers Training
Some of our website features are:
This is a dedicated website for teaching
24/7 tutor support
Interactive Content
Affordable price
Courses accredited by the UK's top awarding bodies
100% online
Flexible deadline
Entry Requirements
No formal entry requirements. You need to have:
Passion for learning
A good understanding of the English language
Be motivated and hard-working
Over the age of 16.
Certification
CPD Certification from The Teachers Training
Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.
You can get your digital certificate (PDF) for £4.99 only
Hard copy certificates are also available, and you can get one for only £10.99
You can get both PDF and Hard copy certificates for just £12.99!
The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.

The Teachers Training

Visual Merchandising

Explore the fascinating world of Retail Psychology with our specialized course. Dive into consumer behavior, decision-making processes, and retail strategies that drive sales and enhance customer experiences. Unlock insights to optimize store layouts, product placement, and marketing tactics. Elevate your retail career with invaluable psychological insights. Enroll now and revolutionize your approach to retail!

Retail Psychology

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Retail Operations: A Comprehensive Guide to Retail Management. In this course, you&#39;ll learn:</span></b></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">An Overview of Retail Operations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to the retail industry</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Historical perspectives and evolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Current trends and future outlook</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Strategy Development in Retail:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Formulating effective retail strategies</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Adapting to market changes</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Competitive analysis and positioning</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Procurement and Merchandising in Retail:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Sourcing and procurement best practices</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Merchandising strategies for different retail formats</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Inventory management and control</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Pricing Strategies in Retail:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Pricing models and tactics</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Promotional pricing and discount strategies</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Dynamic pricing in the digital age</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Supply Chain Management in Retail Operations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the retail supply chain</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Logistics and distribution management</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Sustainable and ethical supply chain practices</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Importance of Consumer Behavior:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Psychological aspects of consumer behavior</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Market research and customer profiling</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building customer loyalty</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Retail Location Selection:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Factors influencing retail location decisions</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Market analysis and site selection</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Evaluating potential risks and opportunities</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Supplier Negotiation Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Negotiation techniques and strategies</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building strong vendor relationships</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Contract management and compliance</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Essential Management and Leadership Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Leadership styles in retail</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Team management and motivation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and decision-making</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Managing Multiple Retail Channels:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Omni-channel retailing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">E-commerce integration</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Challenges and opportunities in multi-channel management</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Brand Management in Retail:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building and maintaining a retail brand</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Brand positioning and differentiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Crisis management and brand recovery</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Retail Store Health &amp; Safety Guidelines:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ensuring a safe and secure retail environment</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Compliance with health and safety regulations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emergency preparedness and response</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Consumer Rights Act:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding consumer rights and protection</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Legal obligations for retailers</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Handling customer complaints and disputes</li></ul></li></ol>

Welcome to Retail Operations: A Comprehensive Guide to Retail Management. In this course, you'll learn:


An Overview of Retail Operations:Introduction to the retail industryHistorical perspectives and evolutionCurrent trends and future outlook
Strategy Development in Retail:Formulating effective retail strategiesAdapting to market changesCompetitive analysis and positioning
Procurement and Merchandising in Retail:Sourcing and procurement best practicesMerchandising strategies for different retail formatsInventory management and control
Pricing Strategies in Retail:Pricing models and tacticsPromotional pricing and discount strategiesDynamic pricing in the digital age
Supply Chain Management in Retail Operations:Understanding the retail supply chainLogistics and distribution managementSustainable and ethical supply chain practices
Importance of Consumer Behavior:Psychological aspects of consumer behaviorMarket research and customer profilingBuilding customer loyalty
Retail Location Selection:Factors influencing retail location decisionsMarket analysis and site selectionEvaluating potential risks and opportunities
Supplier Negotiation Skills:Negotiation techniques and strategiesBuilding strong vendor relationshipsContract management and compliance
Essential Management and Leadership Skills:Leadership styles in retailTeam management and motivationConflict resolution and decision-making
Managing Multiple Retail Channels:Omni-channel retailingE-commerce integrationChallenges and opportunities in multi-channel management
Brand Management in Retail:Building and maintaining a retail brandBrand positioning and differentiationCrisis management and brand recovery
Retail Store Health & Safety Guidelines:Ensuring a safe and secure retail environmentCompliance with health and safety regulationsEmergency preparedness and response
Consumer Rights Act:Understanding consumer rights and protectionLegal obligations for retailersHandling customer complaints and disputes

John Academy

Market Research

Supply Chain Management

Team Management

Brand Management

Explore the dynamic world of retail management with our comprehensive course covering key topics such as strategy development, procurement, pricing strategies, supply chain management, and consumer behavior. Gain essential skills in leadership, negotiation, and multi-channel retailing while mastering the nuances of brand management, store health, safety guidelines, and compliance with the Consumer Rights Act. Elevate your career in retail with a holistic understanding of industry trends and best practices. Enroll now for a transformative learning experience tailored for both aspiring and experienced retail professionals.

Retail Operations: A Comprehensive Guide to Retail Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>The retailing industry is one of the vast and growing industries in the business with a lot of new companies coming into existence creating a competitive environment for existing and new organisations. A lack of skills in Retail Management can have a very serious effect on the overall growth of the organisation. </p>

<p>This course will help to gain the necessary skills to succeed in the industry. This course will be very beneficial for retail managers who want to have the knowledge and help companies make a profit. It will help the company to train their managers with the latest techniques so that they can contribute to the growth. </p>
<p>
							
							</p><div>
						
					</div>

Overview



 
The retailing industry is one of the vast and growing industries in the business with a lot of new companies coming into existence creating a competitive environment for existing and new organisations. A lack of skills in Retail Management can have a very serious effect on the overall growth of the organisation. 
This course will help to gain the necessary skills to succeed in the industry. This course will be very beneficial for retail managers who want to have the knowledge and help companies make a profit. It will help the company to train their managers with the latest techniques so that they can contribute to the growth. 
 

GBA Corporate

Advance Retail Management

Online

Delve into the Retail : Retail Associate's principles Obtain the abilities required to raise your competence in this field Get a grasp of level 2,3,4 with a certificate of level 4 knowledge All with this Imperial Academy's all-inclusive course.
Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.
This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Retail : Retail Associate. The extensive course was created with a specific goal in mind to illuminate the route to your desired level of accomplishment in this sector.
This skill building training includes 
1 QLS Certificate
CPD Certifications (PDF and Hard Copy)
24/7 Tutor Support
This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Retail : Retail Associate as you move through the modules of this course and learn about its key ideas, including things like 
Level 2 
Module 1: Introduction to Retail Associate
Module 2: Qualities of a Retail Associate
Module 3: Retail Psychology
Level 3
Module 4: Importance of Consumer Behaviour
Module 05: The Importance of Communicating with Customers
Module 06: Taking Trends and Targeting Customers Effectively
Module 07: The Sales Process and Dealing with Customers at the Checkout
Level 4
Module 08: Consumer Rights Act
Module 09: Introduction to Visual Merchandising
Module 10: In-Store Design
Module 11: Exterior Design
Module 12: Health & Safety for Retail Stores
Module 13: Management Skills for Leading Your Team
Quality Licence Scheme Endorsed Certificate of Achievement
Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.
Disclaimer
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.
 CPD 
120 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
If you want to understand the global influence of Retail : Retail Associate, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Retail : Retail Associate issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.
 Requirements 
Anyone can enrol in this course.
 Career path 
After completing this course, you are to start your career or begin the next phase of your career in this field.
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Imperial Academy

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 2, 3 & 4 Retail : Retail Associate

<h2 style="color: var(--text-heading); box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text-heading);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">This course at a glance</span></strong></h2><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accredited by CPDQE</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Gain a foundational understanding of retail management principles.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Develop strategies for effective retail planning and merchandising.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Master the intricacies of supply chain management in retailing.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Understand the nuances of consumer behavior and retail psychology.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(38, 99, 82) !important; box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Learn effective team management and leadership in a retail environment.</span></li></ul><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><p style="color: rgb(38, 99, 82) !important; font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 99, 82) !important;">The Retail Management course is meticulously crafted to prepare you for a successful career in the fast-paced and evolving world of retail. This course covers every aspect of retail management, offering you the insights and tools needed to excel in this dynamic industry.</p><p style="color: rgb(38, 99, 82) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">We begin with an &ldquo;Introduction to Retail Management,&rdquo; setting the stage for a deep dive into the world of retail. &ldquo;Retail Strategy and Planning&rdquo; and &ldquo;Retail Buying and Merchandising&rdquo; follow, providing you with a strong foundation in the critical aspects of retail operations.</p><p style="color: rgb(38, 99, 82) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">In &ldquo;Retail Pricing Strategies&rdquo; and &ldquo;Supply Chain Management in Retailing,&rdquo; you&rsquo;ll learn how to optimize pricing and manage the complexities of the supply chain effectively. &ldquo;Sales Process and Customer Service&rdquo; then shifts the focus to the frontline of retail, where customer interaction plays a pivotal role.</p><p style="color: rgb(38, 99, 82) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 99, 82) !important;">Understanding consumer behavior is essential in retail. &ldquo;Consumer Behaviour in Retailing&rdquo; and &ldquo;Retail Psychology and Consumer Experience&rdquo; offer insights into what drives consumer choices and how to enhance customer experiences.</p></div></div></div></div></div></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Accredited by</span></h3><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);">This course is <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPDQE&nbsp;</strong>accredited, which serves as an impactful mechanism for skill enhancement.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Course Curriculum</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01: Introduction to Retail Management</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02: Retail Strategy and Planning</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03: Retail Buying and Merchandising</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04: Retail Pricing Strategies</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05: Supply Chain Management in Retailing</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06: Sales Process and Customer Service</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07: Consumer Behaviour in Retailing</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08: Retail Communication And Promotions</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09: Retail Site Selection and Location Analysis</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10: Retail Psychology and Consumer Experience</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11: Supplier Management and Negotiation</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12: Retail Security and Risk Management</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13: Retail Team Management and Leadership</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 14: Multi-Channel Retailing</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 15: Retail Brand Management and Reputation</strong></li></ul>

This course at a glance
Accredited by CPDQE
Gain a foundational understanding of retail management principles.
Develop strategies for effective retail planning and merchandising.
Master the intricacies of supply chain management in retailing.
Understand the nuances of consumer behavior and retail psychology.
Learn effective team management and leadership in a retail environment.
The Retail Management course is meticulously crafted to prepare you for a successful career in the fast-paced and evolving world of retail. This course covers every aspect of retail management, offering you the insights and tools needed to excel in this dynamic industry.
We begin with an “Introduction to Retail Management,” setting the stage for a deep dive into the world of retail. “Retail Strategy and Planning” and “Retail Buying and Merchandising” follow, providing you with a strong foundation in the critical aspects of retail operations.
In “Retail Pricing Strategies” and “Supply Chain Management in Retailing,” you’ll learn how to optimize pricing and manage the complexities of the supply chain effectively. “Sales Process and Customer Service” then shifts the focus to the frontline of retail, where customer interaction plays a pivotal role.
Understanding consumer behavior is essential in retail. “Consumer Behaviour in Retailing” and “Retail Psychology and Consumer Experience” offer insights into what drives consumer choices and how to enhance customer experiences.
Accredited by
This course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement. 
Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.
CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.
Course Curriculum
Module 01: Introduction to Retail Management
Module 02: Retail Strategy and Planning
Module 03: Retail Buying and Merchandising
Module 04: Retail Pricing Strategies
Module 05: Supply Chain Management in Retailing
Module 06: Sales Process and Customer Service
Module 07: Consumer Behaviour in Retailing
Module 08: Retail Communication And Promotions
Module 09: Retail Site Selection and Location Analysis
Module 10: Retail Psychology and Consumer Experience
Module 11: Supplier Management and Negotiation
Module 12: Retail Security and Risk Management
Module 13: Retail Team Management and Leadership
Module 14: Multi-Channel Retailing
Module 15: Retail Brand Management and Reputation

LearnDrive UK

Business

Business Development

Business & Management

Embark on a comprehensive journey into Retail Management. From strategic planning and consumer behavior to multi-channel retailing and brand reputation, this course offers essential skills for thriving in the dynamic retail sector. Become an expert in managing and growing retail operations.



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					<div><p><span>This step-by-step training course gives you the skills and credentials to kickstart a successful career and learn from the experts. This <span>Retail Manager - Level 4</span></span><span> has been specially designed to help learners gain a good command of <span>Retail Manager - Level 4</span></span><span>, providing them with a solid foundation of knowledge to become a qualified professionals.</span></p><p><span>Through this <span>Retail Manager - Level 4</span></span><span>, you will gain both a practical and theoretical understanding of <span>Retail Manager - Level 4</span></span><span> that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</span></p><p><span>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken into several manageable modules, and ideal for aspiring professionals.</span></p></div>
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				<h2>Learning outcome</h2>
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											<span>
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										<span>Get a deep understanding of the Retail Manager - Level 4 just in hours not years</span>
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											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
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										<span>Know how to use your theoretical and practical knowledge to adapt in any working environment</span>
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											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
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										<span> Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want </span>
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				<h2>Requirements</h2>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to any internet-enabled smart device.</span>
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				<h2>Why should I take this course?</h2>
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										<span>15+ hours of on-demand video lectures and downloadable resources.</span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
									</li>
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                            <div>
                                <h2>Course Curriculum</h2>
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<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Retail Manager - Level 4 </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 01: Introduction to Retail Management</td><td><span>🕐 00:23:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Module 02: Retail Strategy</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 03: Retail Buying and Merchandising</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 04: Retail Pricing</td><td><span>🕐 00:33:00</span></td>
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					<td>▶</td>
					<td>Module 05: Supply Chain Management in Retailing</td><td><span>🕐 00:13:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Module 06: The Sales Process and Dealing with Customers at the Checkout</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 07: Importance of Consumer Behaviour</td><td><span>🕐 00:13:00</span></td>
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					<td>▶</td>
					<td>Module 08: Taking Trends and Targeting Customers Effectively</td><td><span>🕐 00:12:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Module 09: The Importance of Communicating with Customers</td><td><span>🕐 00:19:00</span></td>
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					<td>▶</td>
					<td>Module 10: Choosing a Retail Location</td><td><span>🕐 00:15:00</span></td>
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					<td>▶</td>
					<td>Module 11: Retail Psychology</td><td><span>🕐 00:14:00</span></td>
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					<td>▶</td>
					<td>Module 12: Negotiate the Right Deal with Suppliers</td><td><span>🕐 00:13:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Module 13: Develop Store Security Procedures</td><td><span>🕐 00:17:00</span></td>
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					<td>▶</td>
					<td>Module 14: Management Skills for Leading Your Team</td><td><span>🕐 00:18:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Module 15: Selling in Multiple Channels</td><td><span>🕐 00:22:00</span></td>
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					<td>▶</td>
					<td>Module 16: Retail Brand Management</td><td><span>🕐 00:17:00</span></td>
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					<td>▶</td>
					<td>Module 17: Health &amp; Safety for Retail Stores</td><td><span>🕐 00:22:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Module 18: Consumer Rights Act</td><td><span>🕐 00:16:00</span></td>
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								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Retail Manager - Level 4</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Retail Manager - Level 4</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

This step-by-step training course gives you the skills and credentials to kickstart a successful career and learn from the experts. This Retail Manager - Level 4 has been specially designed to help learners gain a good command of Retail Manager - Level 4, providing them with a solid foundation of knowledge to become a qualified professionals.
Through this Retail Manager - Level 4, you will gain both a practical and theoretical understanding of Retail Manager - Level 4 that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken into several manageable modules, and ideal for aspiring professionals.
Learning outcome
Get a deep understanding of the Retail Manager - Level 4 just in hours not years
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical and practical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to any internet-enabled smart device.
Why should I take this course?
15+ hours of on-demand video lectures and downloadable resources.
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
You will be able to incorporate various practical sales techniques successfully and understand your customers better.
Course Curriculum
Retail Manager - Level 4			
▶	Module 01: Introduction to Retail Management	🕐 00:23:00
▶	Module 02: Retail Strategy	🕐 00:14:00
▶	Module 03: Retail Buying and Merchandising	🕐 00:18:00
▶	Module 04: Retail Pricing	🕐 00:33:00
▶	Module 05: Supply Chain Management in Retailing	🕐 00:13:00
▶	Module 06: The Sales Process and Dealing with Customers at the Checkout	🕐 00:11:00
▶	Module 07: Importance of Consumer Behaviour	🕐 00:13:00
▶	Module 08: Taking Trends and Targeting Customers Effectively	🕐 00:12:00
▶	Module 09: The Importance of Communicating with Customers	🕐 00:19:00
▶	Module 10: Choosing a Retail Location	🕐 00:15:00
▶	Module 11: Retail Psychology	🕐 00:14:00
▶	Module 12: Negotiate the Right Deal with Suppliers	🕐 00:13:00
▶	Module 13: Develop Store Security Procedures	🕐 00:17:00
▶	Module 14: Management Skills for Leading Your Team	🕐 00:18:00
▶	Module 15: Selling in Multiple Channels	🕐 00:22:00
▶	Module 16: Retail Brand Management	🕐 00:17:00
▶	Module 17: Health & Safety for Retail Stores	🕐 00:22:00
▶	Module 18: Consumer Rights Act	🕐 00:16:00
Mock Exam			
	Mock Exam - Retail Manager - Level 4	🕐 00:20:00
Final Exam			
	Final Exam - Retail Manager - Level 4	🕐 00:20:00
Order Your Certificate			
	Order Your Certificate	🕐 00:00:00

FA Level 1

Manager Training

Trainers Course

Enhance your retail management skills with our Level 4 course. Learn strategic planning, leadership, and customer service to excel as a Retail Manager. Enroll Now!

Retail Manager - Level 4

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Fashion Store and Retail Assistant bundle to help you in this endeavour.</p><p>Experts design our Fashion Store and Retail Assistant bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Fashion Store and Retail Assistant sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p><p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Fashion Store and Retail Assistant bundle and gain a competitive advantage.</p><p><strong>Learning Outcomes</strong></p><p>This unique bundle will help you to-</p><ul><li>Acquire a deeper understanding of Fashion Store and Retail Assistant</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Fashion Store and Retail Assistant resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p><p><strong>Course Curriculum</strong></p><p><strong>Course 1: Fashion Store/ Personal Shopper Assistant (Level 5 at QLS)</strong></p><ul><li>Module 01: Profession of a Personal Shopper</li><li>Module 02: Planning Advice</li><li>Module 03: Fashion and Trends</li><li>Module 04: Communication and Protocol</li><li>Module 05: Career Guidance</li><li>Module 06: Understanding Consumer Behaviour</li><li>Module 07: How to Make Your Shop a Magnet to Customers</li></ul><p><strong>Course 2: Retail (Level 4 at QLS)</strong></p><ul><li>Module 01: Introduction to Retail Associate</li><li>Module 02: Qualities of a Retail Associate</li><li>Module 03: Retail Psychology</li><li>Module 04: Importance of Consumer Behaviour</li><li>Module 05: The Importance of Communicating with Customers</li><li>Module 06: Taking Trends and Targeting Customers Effectively</li><li>Module 07: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 08: Consumer Rights Act</li><li>Module 09: Introduction to Visual Merchandising</li><li>Module 10: In-Store Design</li><li>Module 11: Exterior Design</li><li>Module 12: Health &amp; Safety for Retail Stores</li><li>Module 13: Management Skills for Leading Your Team</li></ul><p><strong>Certification</strong></p><p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Fashion Store and Retail Assistant bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Fashion Store and Retail Assistant bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Fashion Store and Retail Assistant bundle to help you in this endeavour.
Experts design our Fashion Store and Retail Assistant bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Fashion Store and Retail Assistant sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Fashion Store and Retail Assistant bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Fashion Store and Retail Assistant
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Fashion Store and Retail Assistant resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Fashion Store/ Personal Shopper Assistant (Level 5 at QLS)
Module 01: Profession of a Personal Shopper
Module 02: Planning Advice
Module 03: Fashion and Trends
Module 04: Communication and Protocol
Module 05: Career Guidance
Module 06: Understanding Consumer Behaviour
Module 07: How to Make Your Shop a Magnet to Customers
Course 2: Retail (Level 4 at QLS)
Module 01: Introduction to Retail Associate
Module 02: Qualities of a Retail Associate
Module 03: Retail Psychology
Module 04: Importance of Consumer Behaviour
Module 05: The Importance of Communicating with Customers
Module 06: Taking Trends and Targeting Customers Effectively
Module 07: The Sales Process and Dealing with Customers at the Checkout
Module 08: Consumer Rights Act
Module 09: Introduction to Visual Merchandising
Module 10: In-Store Design
Module 11: Exterior Design
Module 12: Health & Safety for Retail Stores
Module 13: Management Skills for Leading Your Team
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Fashion Store and Retail Assistant bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Fashion Store and Retail Assistant bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

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