3010 Respect courses in Cardiff delivered On Demand

This Course at a Glance Define dignity and privacy within the healthcare sector Understand how dignity and privacy are linked or interdependent Know how to achieve the 10-Point Challenge Understand dignity and privacy from the service user's point of view Identify the needs and wants of the service users Demonstrate the importance of the service user's choice in terms of dignity and privacy Learn how to help service users in making informed choices Know how to set up the right working relationship with the service users Recognise the steps that require to be taken to increase the service user's sense of dignity Know how to establish effective communication with service users Understand the importance of proper pain management Know how the eating habits and nutritional needs are linked with dignity and privacy Understand how to maintain equality and diversity in a care setting Demonstrate the simple ways to protect the privacy and recognise the risk of self-neglect Know how to overcome the barriers to dignity and privacy Dignity & Privacy Course Overview When working with people in a caring setting, the two most important attributes to have are dignity and privacy, both of which should be respected at all times. Additionally, medical practitioners in the United Kingdom are required to follow the General Medical Council's 'Good Medical Practice' guidelines, which mandate that they must 'treat patients as individuals and respect their dignity and privacy.' This Privacy and Dignity in Care course is designed to assist healthcare professionals to promote and protect the dignity and privacy of those in their care. This course covers the definition of dignity and privacy in the healthcare industry, as well as an explanation of how the two are frequently intertwined. It also includes a number of professional tips on how to develop positive working relationships with your service users, as well as an explanation of how to overcome hurdles to dignity and privacy in a care setting. Poor or uneven standards of dignity and respect are experienced by 23% of patients in the UK which approximates about 2.8 million people per year. Moreover, people tend to seek medical help at a very vulnerable and fragile time in their lives. Therefore, taking care of people as individuals and treating them with the respect they deserve is vital as it helps them feel supported and safe, resulting in high patient satisfaction. Upon successful completion of this Privacy and Dignity in Care course, you will be able to promote and uphold the dignity and privacy rights of the people under your care. Who should take this course? This Privacy and Dignity in Care course is suitable for: Nurse Care workers Healthcare assistants (HCAs), Support workers Care assistants Community services Social care workers Volunteers Although this course on Privacy and Dignity in Care is primarily designed for Care and Support Workers who work in a social care context; it may also be useful to a broader audience of persons interested in learning more about dignity and privacy legislation, as well as how to build effective working relationships with those in need. Entry Requirements There are no academic entry requirements for this Dignity & Privacy Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Privacy and Dignity in Care Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Overview of the Course Module 2: Understanding the Principles Module 3: Dignity - Good Practice Part 1 Module 4: Dignity - Good Practice Part 2 Module 5: Privacy - Good Practice Module 6: Self-care Module 7: Overcoming Barriers to Dignity and Privacy Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Fostering a safe and inclusive workplace is no longer just a legal obligation; it's a moral imperative. To accomplish that, in-depth knowledge about a safe, inclusive, and respectful work environment is required. According to recent data, professionals specialising in workplace equality and harassment prevention can expect an average yearly earnings range from £30,000 to £50,000, depending on experience and job role. Our comprehensive bundle of three courses includes Sexual Harassment Awareness Training, Abuse Awareness & Response Training, and Equality, Diversity, and Discrimination. This bundle is designed to equip individuals and organisations with the knowledge and understanding necessary to promote equality, prevent harassment, and create a culture of respect within the workplace. By acquiring the knowledge offered in this bundle, you'll enhance your professional prospects while making a significant impact on the work environment. Each course in this Workplace Equality and Harassment Prevention Training bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. ThisWorkplace Equality and Harassment Prevention Training bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Sexual Harassment Awareness Training Abuse Awareness & Response Training Equality, Diversity and Discrimination Learning Outcomes: Understand the concept of sexual harassment and its various forms in the workplace. Comprehend the legal framework surrounding sexual harassment and know how to address and prevent it effectively. Recognise different types of abuse and develop strategies for responding to and reducing instances of abuse. Gain awareness of mental health conditions and issues, and learn how to support individuals experiencing mental health challenges. Acquire knowledge about equality, diversity, and discrimination laws, and integrate them into organisational policies effectively. Promote diversity and social inclusion within the workplace and understand the importance of monitoring equality and diversity. The first course in this bundle is Sexual Harassment Awareness Training, where you'll gain insights into recognising, addressing, and preventing sexual harassment in the workplace. Through thought-provoking modules, you'll explore the various facets of sexual harassment, including its definitions, manifestations, and legal implications. Uncover the nuances of consent, understand power dynamics, and learn about the legal framework that governs this critical issue. The second course, Abuse Awareness & Response Training, focuses on safeguarding against different forms of abuse that can occur within professional settings. You will explore the signs of abuse, how to respond appropriately, strategies for creating a supportive environment for victims, and building healthier relationships within professional settings Lastly, Equality, Diversity, and Discrimination provide a comprehensive exploration of the importance of equality and diversity in the workplace. This course will broaden your understanding, and empower you to champion inclusivity and combat discrimination. From understanding human rights to defying stereotypes and prejudice, you will learn to foster an environment that values diversity, challenges discrimination, and advocates for social justice. Join us on this enlightening journey as we strive towards creating workplaces that embrace diversity, respect individuality, and stand against harassment. Enrol in the Workplace Equality and Harassment Prevention Training bundle today and be a catalyst for positive change. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Human resources professionals seeking to enhance their knowledge and expertise in workplace equality and harassment prevention. Managers, supervisors, and team leaders who are responsible for creating and maintaining a safe and inclusive work environment. Individuals interested in becoming advocates for equality, diversity, and social inclusion within their organisations. Compliance officers and legal professionals aiming to stay up-to-date with relevant legislation and policies regarding workplace equality and harassment prevention. Employees at all levels who want to develop a comprehensive understanding of sexual harassment, abuse awareness, and discrimination, and contribute to fostering a respectful workplace culture. Career path Human Resources Professional- £30,000 to £45,000 per year. Training and Development Specialist- £28,000 to £40,000 per year. Compliance Officer ensuring adherence to equality and harassment prevention policies - £30,000 to £50,000 per year. Employee Relations Consultant providing guidance on workplace ethics and equality - £35,000 to £55,000 per year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Sexual Harassment Awareness Training absolutely free! Upon finishing Abuse Awareness & Response Training and Equality, Diversity, and Discrimination, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Mental health issues affect people from all walks of life. Providing proper care and support is crucial, but it requires specialised skills and training. The Level 3 Mental Health Care Training - MCA & DOLS course equips learners with the essential knowledge and competencies needed to work effectively with mental health patients.

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Establishment in Business Skills The Foundation in Business Skills course is the ideal decision, in the event that you have staff individuals who are right off the bat in their vocation and wish to acquire a sweeping information on the stuff to maintain a fruitful business. Spread across 16, simple to-follow modules, understudies will acquire abilities in a huge number of business-related regions, including funds, methodologies and advertising, giving them the devices that they need, to truly contribute towards the achievement of your business. What's Covered in the Course? The very much organized modules of this course cover in detail the accompanying territories: The essentials of beginning a business - from thought age and business wanting to building a procedure and recognizing the objective market; The monetary parts of a business, including beginning set-up expenses and financing alternatives, just as continuous monetary necessities and prerequisites, for example, income, estimating, keeping accounts and planning; How promoting can profit a business by drawing in and holding clients; this module likewise incorporates helpful data with respect to web-based media publicizing; Step by step instructions to successfully make a brand for your business, to guarantee that it is alluring inside the commercial center; What to consider when utilizing staff, like enrollment, preparing, lawful contemplations and getting the best from your workers; Basic business managerial prerequisites, for example, the sort of protection that the business may profit by, what assessments are required and how to pay them and the significance of staying informed concerning proper legitimate and administrative issues that influence the business; Step by step instructions to viably utilize innovation in your business, remembering the significance of a very much planned site for pulling in clients. What are the Benefits of the Course? There are an entire host of advantages of taking the Foundation in Business Skills course: The organized certificate can assist with speeding up the understudy's profession; Your business will profit by having representatives who are proficient about the stuff to run a fruitful venture, and you will be compensated by realizing that you are putting resources into the fate of your colleagues; There are no section prerequisites, so your representatives needn't stress over having the correct capabilities, to apply; The course content is on the web and organized in a secluded style, so understudies can learn at their own speed, in a spot and during a period that suits them.

Putting resources into Gold and Silver Valuable metals happen normally, making them uncommon and hard to track down in contrast with different metals. The high financial estimation of valuable metals has been ascribed to their extraordinariness ever. They are as yet esteemed in the advanced age and this sees them discover use as adornments, workmanship, products and speculations. In contrast to base metals, valuable metals are not receptive and have higher radiance, just as being more pliable. What makes valuable metals unmistakable are their shine, extraordinariness and flexibility. Thus, they bring greater costs available in contrast with their partners. This course investigates well known valuable metals that financial backers regularly exchange. Initially, it presents gold and silver as venture products. Then, it examines gold and silver as valuable metals and what makes them worthwhile according to financial backers. The course proceeds to give reasons regarding why you ought to put resources into valuable metals. It at that point gives explicit reasons with respect to why you ought to put resources into gold and silver. The course states five well known methods of putting resources into gold and silver. It likewise states 10 drivers of the costs of gold and silver. This is an essential prologue to putting resources into gold and silver. It covers the nuts and bolts that each novice financial backer or valuable metal fan should think about the items. You Will Learn The properties of gold and silver as valuable metals Why financial backers pick gold and silver over other speculation items Why you ought to put resources into valuable metals Why you ought to put resources into gold and silver 5 well known methods of putting resources into valuable metals The significant drivers of the costs of gold and silver Advantages of This Course Taking this course will: Show you valuable metals Show you the properties of gold and silver as valuable metals Show you gold and silver as speculation wares Train you about the properties of gold and silver that make them engaging Show you why it is astute to put resources into gold and silver Show you methods of putting resources into the venture products Train you about the drivers of gold and silver product costs Assist you with choosing if you are keen on studying gold and silver speculation Assist you with choosing if you might want to be a gold and silver financial backer

Once Upon A Project - Stories and Their Influence on Project Performance What are the stories people share about your project? Do the stories promote success or failure? Do they indicate engagement and respect, or disappointment and exclusion? Every project is a story, and the story can unfold as one of great success or crushing failure. The most effective projects use storylines that promote integration and excellence. The most successful project leaders are able to harness the power of stories to build and maintain a strong team, focus on core values, ensure effective reviews, and openly address risk. This session will consider the use of stories for project success, and suggest the most effective leaders are skilled at the art of story. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Once Upon A Project - Stories and Their Influence on Project Performance What are the stories people share about your project? Do the stories promote success or failure? Do they indicate engagement and respect, or disappointment and exclusion? Every project is a story, and the story can unfold as one of great success or crushing failure. The most effective projects use storylines that promote integration and excellence. The most successful project leaders are able to harness the power of stories to build and maintain a strong team, focus on core values, ensure effective reviews, and openly address risk. This session will consider the use of stories for project success, and suggest the most effective leaders are skilled at the art of story. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

🌟 Unlock the Secrets to Lasting Relationship Success! 🌟 Are you seeking to cultivate thriving, long-lasting relationships built on trust, understanding, and genuine connection? Welcome to the 'Relationship Success Guide - Built to Last' online course - your definitive roadmap to nurturing and sustaining fulfilling relationships that stand the test of time!   👫 What Will You Discover in This Course? 👫 🔑 Essential Communication Techniques: Learn to communicate effectively, resolve conflicts constructively, and deepen intimacy through powerful communication strategies. 💖 Strengthening Bonds: Explore proven methods to strengthen emotional connections, foster mutual respect, and cultivate an unwavering foundation of love and support. 🌟 Building Resilience: Equip yourself with the tools to navigate challenges and setbacks, emerging stronger together and fortifying your relationship against life's trials. 🤝 Trust and Harmony: Cultivate trust, harmony, and mutual understanding, creating an environment where both partners feel heard, valued, and respected.   🎓 Course Highlights 🎓 ✨ Comprehensive Modules: Dive into engaging modules designed by relationship experts, comprising practical exercises, insightful videos, and actionable advice. 📚 Expert Guidance: Benefit from the wisdom and experience of seasoned relationship coaches who will guide you every step of the way. 🤩 Interactive Community: Join a supportive community of like-minded individuals, share experiences, and gain invaluable insights and encouragement. 🏆 Achieve Relationship Bliss: Whether you're dating, engaged, newlyweds, or have been together for years, this course is your ultimate guide to creating the relationship you've always dreamed of. 🎉 Limited Time Offer: Enroll now and gain access to exclusive bonuses, including one-on-one coaching sessions and downloadable resources!   Invest in your relationship today and embark on the journey to a lifetime of love, understanding, and profound connection. Join the 'Relationship Success Guide - Built to Last' course and start your transformative journey towards enduring relationship fulfillment! Don't wait - take the first step toward a stronger, more fulfilling relationship. Enroll now and pave the way for a love that's truly built to last! Click below to start your journey to relationship success today! 👇 Course Curriculum

Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00