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825 Resilience courses delivered On Demand

Mental Health First Aid

5.0(27)

By PETM

Mental Health First Aid Online Course Enhance your skills with our comprehensive Mental Health First Aid Course, designed for mental health professionals and anyone seeking to provide immediate support during mental health crises. This course offers an in-depth exploration of mood disorders, personality disorders, and effective approaches to handling mental health emergencies. Gain valuable insights into mental health legislation, treatment options, and more, helping you stand out in the competitive job market or advance in your current role.

Mental Health First Aid
Delivered Online On Demand6 hours
£15

Emotional Intelligence

By Training Tale

Emotional Intelligence: Emotional Intelligence Discover the Key to Success: Unlock Your Emotional Intelligence! Are you ready to take your personal and professional life to the next level? Look no further than our transformative course on Emotional Intelligence. In today's fast-paced and interconnected world, technical skills alone are no longer enough to thrive. Emotional intelligence has become the differentiating factor that sets successful individuals apart. Our comprehensive Emotional intelligence course is designed to equip you with the knowledge and tools necessary to master the art of emotional intelligence. Whether you are a seasoned professional, an aspiring leader, or simply seeking personal growth, this Emotional intelligence course is tailored to suit your needs. Don't miss this opportunity to unlock the door to your emotional intelligence and unlock a world of limitless possibilities. Enrol in our Emotional intelligence course today and embark on a journey of self-discovery and transformation! Special Offers of this Emotional Intelligence: Emotional Intelligence Course This Emotional Intelligence Course includes a FREE PDF Certificate. Lifetime access to this Emotional Intelligence Course Instant access to this Emotional Intelligence: Emotional Intelligence Course Get FREE Tutor Support from Monday to Friday in this Emotional Intelligence: Emotional Intelligence Course [ Note: Free PDF certificate will provide as soon as completing the Emotional Intelligence: Emotional Intelligence course ] Emotional Intelligence: Emotional Intelligence Course Curriculum of Emotional Intelligence Industry Experts Designed this Emotional Intelligence: Emotional Intelligence course into 08 detailed modules. Module 1: Emotional Intelligence Module 2: Introduction to Intelligence Module 3: Emotion Module 4: Neuro-Linguistic Programming (NLP) Module 5: Biological Behaviour of Psychology Module 6: Behaviours (Personality) Module 7: Learning Module 8: Motivation Assessment Method of Emotional Intelligence After completing each module of the Emotional Intelligence: Emotional Intelligence course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Emotional Intelligence After completing the MCQ/Assignment assessment for this Emotional Intelligence: Emotional Intelligence course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. Who is this course for? Emotional Intelligence: Emotional Intelligence Anyone can take this Emotional Intelligence: Emotional Intelligence course. Requirements Emotional Intelligence: Emotional Intelligence Students who intend to enrol in this Emotional Intelligence: Emotional Intelligence course must meet the following requirements: Emotional Intelligence: Good command of the English language Emotional Intelligence: Must be vivacious and self-driven Emotional Intelligence: Basic computer knowledge Emotional Intelligence: A minimum of 16 years of age is required Career path Emotional Intelligence: Emotional Intelligence Certificates Certificate of completion Digital certificate - Included

Emotional Intelligence
Delivered Online On Demand
£12

Why Emotional Intelligence is Important for Project Managers

By IIL Europe Ltd

Why Emotional Intelligence is Important for Project Managers

Why Emotional Intelligence is Important for Project Managers
Delivered Online On Demand15 minutes
£10

Why Emotional Intelligence is Important for Project Managers

By IIL Europe Ltd

Why Emotional Intelligence is Important for Project Managers

Why Emotional Intelligence is Important for Project Managers
Delivered Online On Demand30 minutes
£10

Dealing with Angry or Rude Customers

By Ideas Into Action

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Dealing with Angry or Rude Customers
Delivered Online On Demand
£5.55

Educators matching "Resilience"

Show all 918
Creative Resilience International

creative resilience international

Barcelona

I am passionate about resilience and helping people understand how important resilience is in our lives. I studied with some of the leading international experts working to promote resilience. For the last 5 years I have been actively promoting resilience with individuals, families, organisations and communities. I had spent many years working in the field of positive psychology and therapy and it was here in Barcelona that I discovered the world of resilience and was lucky enough to attend the first post graduate course in the Promotion of Resilience at the University of Barcelona. This allowed me to meet and learn from leading figures in Resilience work in Europe and Latin America and the most generous teachers. I also studied a postgraduate diploma in mental health and migration. Moving around can bring opportunity but also challenges. I have lived in many countries and met a lot of diverse and truly inspiring people in different cultures and languages. Living an international life can feel like an amazing adventure but also comes with its challenges and I have worked with many individuals and families over the years helping them to find their feet again. Life experience, literature, music and films have always fed my resilience work but I have been studying and researching along the way to back up my instincts with analysis and ideas based on theory and practice. Here you can read some of my research in English and Spanish.