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Emotional Intelligence Training Are you prepared to advance in both your personal and professional life as an expert and Emotional Intelligence professional? Or Do you want to realise your full potential, advance professionally, and enhance your relationships? Our Emotional Intelligence course and propel your success to new heights. The course on emotional intelligence consists of eight units. The first lesson in our course on emotional intelligence is a succinct Introduction to Emotional Intelligence. Comprehensive explanations of emotion, neuro linguistic programming, and biological behaviour in psychology are all included in our course on emotional intelligence. As you move through this emotional intelligence course, you'll learn more about your own motivational styles and behavioural patterns. Find Out What Emotional Intelligence Can Do for You! Enrol in an emotional intelligence training right away to benefit greatly from it in both your personal and professional life. Learning outcome You will come to know about Emotional Intelligence briefly Your understanding of NLP is strengthened by your emotional intelligence You'll be familiar with the Biological Behavior of Psychology. You'll be knowledgeable about people's behaviours, fresh knowledge, and how to inspire others. Main Course: Emotional Intelligence Free Courses are including with this Emotional Intelligence: Emotional Intelligence Course Along with The Emotional Intelligence: Emotional Intelligence Course, We Offer a free Self Esteem Course Along with The Emotional Intelligence: Emotional Intelligence Course, We Offer a free Assertiveness Skill Course Special Offers of this Emotional Intelligence: Emotional Intelligence Course This Emotional Intelligence Course includes a FREE PDF Certificate. Lifetime access to this Emotional Intelligence Course Instant access to this Emotional Intelligence Course Get FREE Tutor Support to this Emotional Intelligence Course Emotional Intelligence Training Don't pass up this chance to invest in your future and take ownership of it. Enroll in Emotional Intelligence: Emotional Intelligence today to witness the course's significant influence on both your personal and professional lives! Who is this course for? Emotional Intelligence Training Those who desire to improve their emotional intelligence can benefit from taking an Emotional Intelligence course. Requirements Emotional Intelligence Training To enrol in this Emotional Intelligence: Emotional Intelligence Training Course, students must fulfil the following requirements. To join in our Emotional Intelligence: Emotional Intelligence Course, you must have a strong command of the English language. To successfully complete our Emotional Intelligence: Emotional Intelligence Course, you must be vivacious and self driven. To complete our Emotional Intelligence: Emotional Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Emotional Intelligence Course. Career path Emotional Intelligence Training Several careers related to Emotional Intelligence: Emotional Intelligence are accessible because of this course on emotional intelligence. like as Intelligence Analyst Team Manager Teacher

Mental Health First Aid Online Course Enhance your skills with our comprehensive Mental Health First Aid Course, designed for mental health professionals and anyone seeking to provide immediate support during mental health crises. This course offers an in-depth exploration of mood disorders, personality disorders, and effective approaches to handling mental health emergencies. Gain valuable insights into mental health legislation, treatment options, and more, helping you stand out in the competitive job market or advance in your current role.

Emotional Intelligence: Emotional Intelligence Discover the Key to Success: Unlock Your Emotional Intelligence! Are you ready to take your personal and professional life to the next level? Look no further than our transformative course on Emotional Intelligence. In today's fast-paced and interconnected world, technical skills alone are no longer enough to thrive. Emotional intelligence has become the differentiating factor that sets successful individuals apart. Our comprehensive Emotional intelligence course is designed to equip you with the knowledge and tools necessary to master the art of emotional intelligence. Whether you are a seasoned professional, an aspiring leader, or simply seeking personal growth, this Emotional intelligence course is tailored to suit your needs. Don't miss this opportunity to unlock the door to your emotional intelligence and unlock a world of limitless possibilities. Enrol in our Emotional intelligence course today and embark on a journey of self-discovery and transformation! Special Offers of this Emotional Intelligence: Emotional Intelligence Course This Emotional Intelligence Course includes a FREE PDF Certificate. Lifetime access to this Emotional Intelligence Course Instant access to this Emotional Intelligence: Emotional Intelligence Course Get FREE Tutor Support from Monday to Friday in this Emotional Intelligence: Emotional Intelligence Course [ Note: Free PDF certificate will provide as soon as completing the Emotional Intelligence: Emotional Intelligence course ] Emotional Intelligence: Emotional Intelligence Course Curriculum of Emotional Intelligence Industry Experts Designed this Emotional Intelligence: Emotional Intelligence course into 08 detailed modules. Module 1: Emotional Intelligence Module 2: Introduction to Intelligence Module 3: Emotion Module 4: Neuro-Linguistic Programming (NLP) Module 5: Biological Behaviour of Psychology Module 6: Behaviours (Personality) Module 7: Learning Module 8: Motivation Assessment Method of Emotional Intelligence After completing each module of the Emotional Intelligence: Emotional Intelligence course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Emotional Intelligence After completing the MCQ/Assignment assessment for this Emotional Intelligence: Emotional Intelligence course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. Who is this course for? Emotional Intelligence: Emotional Intelligence Anyone can take this Emotional Intelligence: Emotional Intelligence course. Requirements Emotional Intelligence: Emotional Intelligence Students who intend to enrol in this Emotional Intelligence: Emotional Intelligence course must meet the following requirements: Emotional Intelligence: Good command of the English language Emotional Intelligence: Must be vivacious and self-driven Emotional Intelligence: Basic computer knowledge Emotional Intelligence: A minimum of 16 years of age is required Career path Emotional Intelligence: Emotional Intelligence Certificates Certificate of completion Digital certificate - Included

Why Emotional Intelligence is Important for Project Managers

Why Emotional Intelligence is Important for Project Managers

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel