• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

144 Research courses in Birmingham

Price increases (In-House)

By The In House Training Company

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Price increases (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Application of Structural Geology in Seismic Interpretation

By EnergyEdge - Training for a Sustainable Energy Future

About this Training Course  Seismic interpretation requires an understanding of structural development and its interrelation with the stratigraphic system. Bias and misunderstanding have unfortunately resulted in countless dry holes. So go beyond tracing horizons and understand their context within the structural system by extracting key information from seismic surveys and other datasets. In this 5 full-day training course, participants will learn a variety of modern structural concepts and techniques and their role in the interpretation of seismic data. Using an applied 'hands-on' approach, participants will be exposed to a diversity of worldwide case examples with complementary exercises - both of an individual and group nature. The course is designed from an applied standpoint, with numerous examples and hands-on exercises from the petroleum industry. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By the end of this course, the participants will be able to: Go beyond tracing horizons and marking faults and truly understand the structural and stratigraphic system. Understand the role of tectonics and deformation in the formation of various types and orientations of geologic structures. Understand the interaction of the structural system with the stratigraphic and sedimentologic environment for better prediction of reservoir formation. Integrate data from the large seismic scale to subseismic scale, including seismic anisotropy, to understand better the overall petroleum system. Learn about the common pitfalls of interpretation. Target Audience This course is intended for geologists, geophysicists, reservoir engineers, and exploration/production managers. Course Level Intermediate Trainer Your expert course leader received his B.S. and M.S. degrees in Geology from the now University of Louisiana-Lafayette in 1989 and 1990 respectively, and his Ph.D. as a National Science Foundation fellow at Baylor University, Waco, Texas, in 1993. From 1994 - 1996, he studied planetary tectonics as a NASA-funded postdoctoral fellow at Southern Methodist University. In 1996, he returned to UL-Lafayette, where he was awarded in 1997 the Hensarling-Chapman Endowed Professorship in Geology. He began independent consulting activities in 1991, and in 2001, he left academia for full-time consulting for clients ranging from one-man shops to supermajors. He rejoined UL-Lafayette as an adjunct professor from 2011 - 2018. He is an active researcher, receiving several million dollars in grants from federal, state, and industry sources, presenting numerous talks, including a 2019 AAPG Levorsen award, and publishing on a diversity of geoscience topics, including a Grover E. Murray Best Published Paper award in 2017. He is co-author of the inaugural GCAGS/GCSSEPM Transactions Best Student Paper award in 2018. He served as the GCAGS Publisher since 2006 and in various GCAGS/GCSSEPM Transactions editing capacities since 2006, including the 2014 and 2017 - 2022 Editor (named Permanent Transactions Editor in 2017), and Managing Editor since 2011, receiving a GCAGS Distinguished Service Award in 2018. He served as the General Chair for GeoGulf 2020 (70th GCAGS/GCSSEPM Convention), the 1st hybrid geoscience conference in the world. He is a Past President of the Lafayette Geological Society and served as its Editor and Publisher from 2002 - 2018. In 2018, he founded the Willis School of Applied Geoscience, reformulating decades of industry-training experience to provide alternative opportunities for graduate-level education. In 2020, he received an Honorary Membership from GCSSEPM. He also joined the LSU faculty as an adjunct professor in 2020. In 2021, he co-founded the Society of Applied Geoscientists and Engineers, serving as its President, General Chair for the SAGE 2022 Convention & Exposition, and Vice-Chair for the Benghazi International Geoscience & Engineering Conference 2022 (BIGEC 2022). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Application of Structural Geology in Seismic Interpretation
Delivered in Internationally or OnlineFlexible Dates
£3,611 to £4,199

Navigating Petrophysics: Log Analysis, LWD & Wireline

By EnergyEdge - Training for a Sustainable Energy Future

About this Training Course Petrophysics remains a vital component to many facets of the petroleum industry, from quantification of hydrocarbon reserves to developmental strategies to real-time decision making for reservoir navigation. Targeted at awareness to knowledge level, this course addresses the tenets of petrophysics and formation evaluation, using integrative perspective of multiple datasets, including geological, geophysical, and logging and core data. Significant worldwide case histories are included, as well as several exercises designed to provide hands-on experience. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By attending this course, the participants will be able to: Understand better the latest geological, geophysical, and logging/core technologies and their role in petrophysical analysis, formation evaluation, and reservoir characterization. Address the pros and cons of key datasets, with emphasis on need for integrative studies and calibration of datasets. Apply quick-look qualitative techniques as well as quantitative aspects to understand vital aspects such as volume of shale/clay, porosity, permeability, and water saturation determinations. Select tool combinations to resolve key issues and for specific applications. Assess uncertainty in petrophysical measurements and techniques and its influence on reserve estimation. Target Audience This course is recommended for development and exploration geologists, petrophysicists, log and core analysts, geophysicists, petroleum engineers, managers, and technical personnel. Course Level Intermediate Trainer Your expert course leader received his B.S. and M.S. degrees in Geology from the now University of Louisiana-Lafayette in 1989 and 1990 respectively, and his Ph.D. as a National Science Foundation fellow at Baylor University, Waco, Texas, in 1993. From 1994 - 1996, he studied planetary tectonics as a NASA-funded postdoctoral fellow at Southern Methodist University. In 1996, he returned to UL-Lafayette, where he was awarded in 1997 the Hensarling-Chapman Endowed Professorship in Geology. He began independent consulting activities in 1991, and in 2001, he left academia for full-time consulting for clients ranging from one-man shops to supermajors. He rejoined UL-Lafayette as an adjunct professor from 2011 - 2018. He is an active researcher, receiving several million dollars in grants from federal, state, and industry sources, presenting numerous talks, including a 2019 AAPG Levorsen award, and publishing on a diversity of geoscience topics, including a Grover E. Murray Best Published Paper award in 2017. He is co-author of the inaugural GCAGS/GCSSEPM Transactions Best Student Paper award in 2018. He served as the GCAGS Publisher since 2006 and in various GCAGS/GCSSEPM Transactions editing capacities since 2006, including the 2014 and 2017 - 2022 Editor (named Permanent Transactions Editor in 2017), and Managing Editor since 2011, receiving a GCAGS Distinguished Service Award in 2018. He served as the General Chair for GeoGulf 2020 (70th GCAGS/GCSSEPM Convention), the 1st hybrid geoscience conference in the world. He is a Past President of the Lafayette Geological Society and served as its Editor and Publisher from 2002 - 2018. In 2018, he founded the Willis School of Applied Geoscience, reformulating decades of industry-training experience to provide alternative opportunities for graduate-level education. In 2020, he received an Honorary Membership from GCSSEPM. He also joined the LSU faculty as an adjunct professor in 2020. In 2021, he co-founded the Society of Applied Geoscientists and Engineers, serving as its President, General Chair for the SAGE 2022 Convention & Exposition, and Vice-Chair for the Benghazi International Geoscience & Engineering Conference 2022 (BIGEC 2022). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Navigating Petrophysics: Log Analysis, LWD & Wireline
Delivered in Internationally or OnlineFlexible Dates
£3,611 to £4,199

Appointment setting (In-House)

By The In House Training Company

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

Appointment setting (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Negotiation skills (In-House)

By The In House Training Company

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal

Negotiation skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Advanced Turnaround, Shutdown and Outage Management

By EnergyEdge - Training for a Sustainable Energy Future

About this Training Course The industry is surrounded with examples of poor Turnarounds, which have injured people and damaged businesses. If Turnarounds are not properly planned, managed and controlled, companies run the risks of serious safety and budget penalties, costly schedule delays and negative impacts on customers. As a consequence, operators are starting to explore Turnaround best practices and establish a more robust methodology. Turnarounds are the highest risk activity that we routinely perform in the industry, but they are also an area of massive variability in approach and outcome. Central to the variability is a lack of written methodologies and training - there are around 1,000 times as many books on maintenance as there are on turnaround management. All too often companies see Turnarounds as something to be survived and therefore it is no surprise that most Turnarounds fail. This 4 full-day course is based upon the Carcharodon 'Best of the Best' model of excellence for shutdown management with inputs from people who have done it from the trenches along with some of the world's most experienced shutdown specialists. All this experience has been condensed into a core methodology - our blueprint for success. It converts Turnarounds from a high-risk nuisance to a business opportunity. It has been used on multiple sites around the world, has been the basis of two books and is also supplemented by a roadmap for building and controlling a successful Turnaround. This is a certificate course where participants will have the option to participate for a short exam on the final day of the course to gain a Certificate in Advanced Turnaround, Shutdown & Outage Management from petroEDGE and the Academy of Turnarounds Operations and Maintenance. The purpose of this course is to equip the participants on the use of the Model of Excellence for Turnarounds and the principles of Challenge Planning to equip attendees with an advanced approach to Turnaround Management. The course is backed by real situations, high levels of interaction, group exercises and multiple case studies. It will explore the underlying mechanisms and levers that shape a Turnaround to demonstrate why we sometimes succeed or fail and introduce new conceptual approaches that can increase our chances of succeeding. Training Objectives Upon completion of this course, the participants will be able to: Position Turnarounds as part of an overall strategy of improving business performance. Build the best Turnaround team possible from available resources. Help senior management build effective steering teams. Reduce the downtime associated with turnarounds while simultaneously improving safety performance. Use the Model of Excellence to analyse their own performance, explain key principles to others and build a detailed methodology of their own. Maximise the benefits of planning and preparation through a proactive challenge planning process where the participants will build a Turnaround from the ground up from concept to execution and review. Target Audience This course has been researched and developed for Experienced Managers, Superintendents, Supervisors, Engineers, Planners, Team Leaders and Coordinators of: Shutdowns/Turnarounds Maintenance Engineering Reliability Plant Outage Asset Management Operations/Audit Safety Course Level Basic or Foundation Trainer Your expert course leader is a highly experienced facilitator in maintenance improvement, change management, continuous improvement and capability development as a management coach and trainer. He has a strong focus on people with an emphasis on developing people and the practicalities of improving maintenance performance rather than just the theory. He has worked internationally across Europe, America, the Middle East and Africa with extensive experience in Oil and Gas, the Chemicals sector and manufacturing as well as working with clients in Steel and Power Generation. As a result, he can bring best practice from a wide variety of sources. He spent the first fifteen years of his career as a specialist trainer working for companies such as Lloyds British Training Services and Rolls Royce. He then went on to work as a Principal consultant for ABB consulting for 15 years. During this time, he refined some of the established improvement tools including how and when to apply them for maximum impact whilst still continuing to develop and deliver training in support of this. Recent work has included improvements to the Work Order to Work Execution processes of Engineering departments and focused on Reliability, Planning and Scheduling. This ongoing field experience has helped him test and refine specialist training in a number of areas. He has been able to use his own experience to contribute with other maintenance specialists to the Carcharodon models of excellence. Its methodologies are recognised as 'Best of the Best' standards providing the inspiration for two books, projects that have won awards such as the prodigious UK Chemical Industries annual Excellence in Engineering award and form the basis of this training. He was recently awarded a national award as coach of the year. He uses the same skills to ensure that he does not just preach maintenance best practice, he discusses it, explains it and ensures that delegates have a much more personal and flexible experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Advanced Turnaround, Shutdown and Outage Management
Delivered in Internationally or OnlineFlexible Dates
£3,009 to £3,499

Smart sales prospecting (In-House)

By The In House Training Company

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain

Smart sales prospecting (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Account management essentials (In-House)

By The In House Training Company

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Account management essentials (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

M.D.D PERSONAL DATING CONSULTATION (V.I.P)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Introducing Miss Date Doctor’s Personal Dating Consultation: Unlock Your Relationship Potential Are you tired of navigating the complexities of the dating world alone? Do you crave personalized guidance and support to help you find love and build fulfilling relationships? Look no further! Miss Date Doctor offers a comprehensive and Personal Dating Consultation designed to empower you on your journey to relationship success. At Miss Date Doctor, we understand that each individual’s dating journey is unique. That’s why our experienced and qualified dating experts are here to provide you with a tailored approach to dating coaching. With our Personal Dating Consultation, you’ll receive one-on-one attention, expert advice, and actionable strategies to enhance your dating skills and increase your chances of finding meaningful connections. Our Personal Dating Consultation is entirely free, allowing you to experience the value of our services without any financial commitment. During this consultation, our dating experts will delve into your dating history, identify your goals and desires, and provide personalized insights to address your specific challenges. We’ll cover a range of topics, including building self-confidence, effective communication techniques, dating etiquette, and creating a positive dating mindset. Our team of experts stays informed on the latest dating trends, psychology research, and relationship strategies to ensure that you receive the best guidance possible. So why wait? Take the first step towards transforming your dating life and sign up for Miss Date Doctor’s Personal Dating Consultation today. Discover the power of personalized support and unlock your relationship potential. Remember, the consultation is free, giving you the opportunity to experience our expertise without any financial commitment. 40 MINS https://relationshipsmdd.com/product/personal-dating-consultation/

M.D.D PERSONAL DATING CONSULTATION (V.I.P)
Delivered in London or UK Wide or OnlineFlexible Dates
FREE

Introduction to sales (In-House)

By The In House Training Company

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry