43285 RES courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

An accredited qualification for current and prospective managers. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: Module OneSolving Problems and Making Decisions What is a problem? How to identify a problem, its nature, scope and impact Identifying the root cause Understanding how to interpret information to solve a problem What is involved in making an informed decision? Generate ideas/solutions- creative thinking techniques How to evaluate your options Finding the critical path Having confidence to commit to a decision Planning approach Communicating the decision Implementing the plan Module TwoUnderstanding Leadership What is leadership? Recognise the differences and similarities between leadership and management Qualities and skills of a leader Action Centered Leadership - Team, Task, Individual - John Adair Varying leadership styles Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships Reflect on your own leadership styles and behaviours Create an action plan to enhance your performance Module ThreeUnderstanding the Communication Process in the Workplace Identify what is effective communication Understand the importance of effective communication at work Recognise the different ways we communicate Recognise possible barriers to communication and how to overcome them Johari's window - communication flows How others will perceive and interpret the information you have provided Active listening Developing questioning skills Understanding the significance of non-verbal communication and body language Developing sensory acuity and how to use it effectively in the workplace In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Cost: £695 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Why learn Vectorworks Basics to Intermediate Training Course? Course Link Vectorworks skills with our course! Led by certified expert tutors, this course takes you from basics to intermediate level, enabling you to create plans and sections. The course will cover 2D and 3D modeling, rendering, and visualization.  Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. At London Design Training Course, we offer a range of Vectorworks training options to meet your specific needs and those of your business. Explore the links below for detailed information about the various training types and their content. On-Site Training: London Design Training Course comes to your location, eliminating the need for you to travel. This approach allows us to fully understand your business culture and requirements. Training can be conducted in your studio or conference room, with scheduling flexibility tailored to your preferences. In-House Training: Our studio in London SW96DE, hosts In-House Vectorworks training for both individuals and groups. During the sessions, we provide the necessary software and hardware to ensure a seamless learning experience. Vectorworks Basic to Intermediate Course Course Duration: 16 hours The Vectorworks Basic to Intermediate Course is tailored for individuals with basic Vectorworks knowledge, aiming to master advanced 2D and 3D techniques, including modeling and rendering. Participants will customize Vectorworks to their needs, create custom tools, and automate tasks with scripting. I. Review of Basic Concepts (1 hour) - Vectorworks interface and navigation - Creating and editing 2D and 3D geometry - Working with layers and classes - Utilizing views and viewports II. Advanced 2D Drawing Techniques (2 hours) - Creating complex geometry using advanced drawing tools - Editing and modifying intricate geometry - Customizing line types and hatches - Utilizing advanced annotation tools III. Advanced 3D Modeling (3 hours) - Creating 3D forms and custom 3D objects - Exploring advanced 3D tools such as Solid Modeling - Converting 2D plans into 3D models IV. Visualization and Rendering (3 hours) - Setting up cameras and lights for visualization purposes - Utilizing the Renderworks engine for rendering - Enhancing visuals with the visualization palette - Creating and editing textures and materials V. Customizing Vectorworks (3 hours) - Personalizing the interface to suit specific preferences - Creating custom tools and automating tasks using the scripting language - Developing custom object styles and resources - Creating custom plug-ins and scripts VI. Collaboration and Sharing (2 hours) - Importing and exporting data from other software - Collaborating with others on the same project - Utilizing cloud-based collaboration tools VII. Conclusion and Next Steps (1 hour) - Review of course content and key skills learned - Tips for further learning and available resources - Q&A and feedback session Free 30-day, BIM & CAD Software Trial Request | Vectorworks https://www.vectorworks.net/trial Vectorworks Trial Version Request. Please fill out the following form. We will provide you with an evaluation serial number to activate your trial copy. Learning Outcomes of the Vectorworks Basics to Intermediate Training Course: Proficiency in Vectorworks interface, tools, and navigation. Master 2D drafting and 3D modeling skills. Efficiently manage workflows using layers, classes, and views. Spotlighting techniques for lighting design and stage productions. Advanced object manipulation with solid modeling and Boolean operations. Utilize the symbol library for enhanced productivity. Create professional presentation drawings using viewports and annotations. Integrate with other software and CAD/BIM workflows. Apply skills to real-world projects for practical application. Upon completing the course, participants will have essential skills to effectively use Vectorworks, advancing their proficiency to an intermediate level.

***24 Hour Limited Time Flash Sale*** Business Law, Stakeholder Management and Corporate Social Responsibility Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Launch your career into the high-stakes world of "Investment Banking, Financial Analysis, and Corporate Finance" with our comprehensive bundle of courses. This package is a unique blend of three QLS-endorsed courses and five CPD QS accredited courses that are specifically designed to empower you with knowledge and theoretical insights. Dive into a deep understanding of 'Business Law', 'Stakeholder Management', and 'CSR - Corporate Social Responsibility' - all of which come with a hardcopy certificate for their successful completion. These QLS-endorsed courses are a testament to the high-quality education offered and your commitment to your professional journey. But that's not all, to ensure your knowledge is well-rounded and updated, we have included five CPD QS accredited relevant courses. Learn about the societal impact of businesses with 'Social Work Studies' and 'Environmental Health'. Get an introduction to operational efficiency with 'Lean Process and Six Sigma' and 'Process Improvement: How to Reduce Waste'. Lastly, understand the importance of reducing carbon footprint in 'Carbon Literacy Knowledge'. Key Features of the Business Law, Stakeholder Management and Corporate Social Responsibility Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Law, Stakeholder Management and Corporate Social Responsibility bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Law QLS Course 02: Stakeholder Management QLS Course 03: CSR - Corporate Social Responsibility 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Social Work Studies Course 02: Environmental Health Course 03: Lean Process and Six Sigma Course 04: Process Improvement: How to Reduce Waste Course 05: Carbon Literacy Knowledge In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Law, Stakeholder Management and Corporate Social Responsibility courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire foundational knowledge in Investment Banking, Financial Analysis and Corporate Finance. Understand business law and its application in various business scenarios. Learn to manage stakeholders effectively. Gain insights into Corporate Social Responsibility (CSR) and its importance in today's business world. Develop an understanding of social work studies and environmental health. Learn to improve business operations through Lean Process and Six Sigma. Understand how to reduce waste and carbon footprint in businesses. This bundle provides you with an in-depth understanding of the critical aspects of Investment Banking, Financial Analysis, and Corporate Finance. It includes three QLS-endorsed courses in business law, stakeholder management, and CSR, offering a strong foundation for any business or finance professional. The five CPD QS accredited courses expand your knowledge further, incorporating a range of topics from social work studies to environmental health, lean process, waste reduction, and carbon literacy. This package is perfect for anyone seeking theoretical knowledge in the interconnected world of finance, business, and society. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in acquiring theoretical knowledge in Investment Banking, Financial Analysis, and Corporate Finance. Forest Schooling practitioners or educators seeking a deeper understanding of the business world. School administrators planning to incorporate business and finance studies into their curriculum. Anybody interested in learning about stakeholder management, CSR, and business operations. Career path Investment Banker - £70,000 - £100,000 per year. Financial Analyst - £30,000 - £60,000 per year. Corporate Finance Specialist - £40,000 - £80,000 per year. Business Lawyer - £50,000 - £90,000 per year. Stakeholder Manager - £40,000 - £70,000 per year. Corporate Social Responsibility Officer - £30,000 - £50,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Autocad face to face training customised and bespoke.

This dentistry first aid course fulfils your GDC requirements for dentistry first aid. We can either come to you or you can join us at our Showroom in West Sussex. we pride ourselves on having modern equipment designed especially for CPR and course will help you to fulfil all requirements.

NPORS MEWP Supervisor Awareness (N035)

Why Learn 3ds Max Basic to Fundamentals Training Course? Course Info Unlock your 3D potential with our transformative 3ds Max Basic to Intermediate Training Course. Whether you're a beginner or aiming to enhance your skills, certified tutors and industry experts will guide you through mastering 3D modeling and animation. Duration: 16 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. 3ds Max Training Course  Explore the core skills of 3ds Max, empowering you to create 3D models, rendered images, animations, and games. Used across various industries, 3ds Max is a valuable tool for architects, interior designers, engineers, and professionals in gaming, film, and television. Our 3ds Max Essentials course covers key functionality, principles, and techniques to effectively utilize the application. Set up projects efficiently Create 3ds Max models Apply materials and use maps Utilize lighting and materials for realism Work with cameras Produce rendered images and desktop animations Course Title: 3ds Max Fundamentals - Mastering 3D Modeling and Animation Course Length: 16 hours Course Outline: Part 1: Introduction to 3ds Max - Familiarizing with the 3ds Max Interface - Setting up the workspace for optimal workflow - Mastering navigation within 3ds Max's environment Part 2: 3D Modeling - Creating simple shapes as a foundation - Employing modifiers for advanced designs - Unleashing creativity with complex 3D modeling techniques - Understanding the art of polygonal modeling - Crafting organic and inorganic models with finesse Part 3: Texturing Techniques - Applying and refining textures to enhance visual appeal - Grasping the concept of UVW mapping for precise texture application - Utilizing the material editor for versatile material creation - Crafting custom materials to bring uniqueness to your designs Part 4: Illuminating Your Scenes - Embracing the art of lighting to set the mood - Exploring various light types for different effects - Mastering light properties for the perfect ambiance - Setting up lights to complement the scene's narrative Part 5: Animation Essentials - Delving into the captivating world of animation - Setting keyframes to breathe life into objects - Understanding animation curves for seamless motion - Animating objects in 3D space with creativity and finesse Part 6: Rendering Magic - Unveiling the power of rendering for visual perfection - Configuring rendering parameters for breathtaking results - Exploring render elements to refine post-processing effects - Rendering final images and animations to showcase your creations Part 7: Real-World Projects - Synthesizing all skills to create captivating projects - Designing a simple and stunning interior scene - Crafting a character model and animating its journey Course Requirements: - A computer with 3ds Max installed (a trial version is available on the Autodesk website) - Basic knowledge of computer operations - A passion for 3D modeling and animation Course Goals: By the course's conclusion, you will have gained a solid grasp of 3ds Max, capable of crafting your own 3D models, textures, and animations. You will possess the skills needed to continue your learning journey, refining and elevating your 3D modeling and animation prowess. https://www.autodesk.co.uk › products › free-trialDownload a free 30 day trial of 3ds Max, 3D modelling and rendering software for design visualisation, games and animation to create with full artistic renders.

Why choose Vectorworks Garden Design Training Course? Vectorworks, a user-friendly industry-standard software, is perfect for interior design, architectural planning, 3D modeling, and landscaping projects. Its versatility makes it suitable for both home enthusiasts and professionals. Course Info Scheduling: 1-on-1 training, your schedule. Book any hour, Mon to Sat, 9 am - 7 pm. Call 02077202581 to reserve. Duration: 16 hours. Method: In-person face-to-face sessions and live online instruction. Vectorworks Garden Design Training Course: Master the art of garden design with Vectorworks software in our specialized training program. Led by certified tutors and industry experts, this course equips you with comprehensive skills and techniques tailored to garden design. Create stunning 2D layouts and 3D landscapes, visualize designs, and produce professional documentation for your projects. Benefits: In-Person and Live Online Options: Choose between in-person or live online sessions for flexible learning. Certified Tutors and Experts: Learn from experienced tutors passionate about garden design. Comprehensive Curriculum: Cover essential aspects of garden design using Vectorworks. Lesson Recordings: Access valuable session recordings for review and reinforcement. Lifetime Email Support: Receive ongoing assistance from industry experts for continuous growth. Course Duration: 16 hours Course Description: This advanced Vectorworks course is tailored for individuals who already possess basic knowledge of the software and wish to enhance their skills to become proficient users. Participants will learn more advanced 2D and 3D techniques, including advanced 3D modeling, rendering, visualization, and customizing Vectorworks to suit their specific needs and workflows. The course will cover topics such as creating custom tools, working with planting plans, and integrating with AutoCAD. Course Outline: Module 1: Vectorworks Interface and Basic Concepts - Understanding the Vectorworks interface and palettes - Opening, saving, and managing files - Creating and editing objects and shapes - Utilizing Undo/Redo and Snaps for precision - Applying graphic attributes and working with dimensions Module 2: Modeling and Drawing Techniques - Exploring advanced tools and commands in detail - Integrating with AutoCAD and data exchange - Creating, modifying, and editing text - Utilizing callout text tool for annotations - Organizing information using design layers and classes Module 3: Working with Buildings and Models - Utilizing design layers and sheet layers for architectural projects - Assigning objects to layers and classes - Working with viewports and sheet layers for presentation - Drawing buildings, including walls and roofs - Setting up and rendering perspective views Module 4: Creating Site and Landscape Plans - Importing land surveys or architects' files - Drawing site surveys and working with hard landscape elements - Adding and customizing plantings using the plant tool - Editing plant definitions and creating custom plant symbols - Generating plant schedules and reports Module 5: Vectorworks Architect Features - Setting up files and scaling the drawing - Customizing text styles and dimension standards - Working with scanned images and creating site models - Designing floors, doors, and windows using standard Vectorworks elements - Creating and managing title blocks, labels, notes, and keynotes Module 6: Working Drawings and Final Project - Developing the final project with 2D and 3D elements - Applying site modifiers and stairs to the design - Generating printing layouts for presentations - Creating working drawings with detailed plans and elevations Download Vectorworks Trial https://www.vectorworks.net/trial Proficiently use Vectorworks software for garden design, including creating accurate site plans and garden layouts. Apply 2D and 3D modeling techniques to visualize garden designs and present them professionally. Incorporate plants, hardscape elements, and other design elements into garden layouts effectively. Generate detailed construction drawings for seamless implementation of garden projects. Understand the key features and functionalities of Vectorworks specific to garden design. Demonstrate proficiency in utilizing Vectorworks tools for various garden design tasks. Interact collaboratively in face-to-face or online learning environments, engaging with instructors and peers. Utilize lesson recordings to review and reinforce course concepts for continuous learning. Seek personalized guidance and assistance through lifetime email support from certified tutors and industry experts. Transform creative garden design ideas into practical and stunning real-world projects using Vectorworks software.